Customer Ratings & Reviews
- Model:
- NS-MB20K
- SKU:
- 6362533
Rating by feature
- Value
Rating 4.6 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
Customers are saying
Customers regard the 20,000 mAh Portable Charger favorably due to its impressive battery life and ease of use, finding it particularly convenient for travel. Many appreciate its value for the price and large capacity, although some find it somewhat bulky and heavy. The charger's compatibility with multiple devices is also a plus for many users.
This summary was generated by AI based on customer reviews.
Not a Quick Charger as Advertised
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This charger will not quick charge my Galaxy S9+ or Galaxy S10 consistantly using the QC 3.0 port but a QC 3.0 wall charger will using the same USB cables. Using those same cables, i can use the QC 3.0 port to a wireless charging pad and do Wireless Quick Charge on those phones. I was able to get it to Quick Charge using a cable to the phone a couple times but it seems to be sporatic when it feels like working. Not really a huge concern since i got this not for the phone to be quick charged, but it still seems like something it wrong with it. I really cannot recommend this to anyone that needs this to work as a Quick Charger all the time. Giving it 2 stars since it does actually charge the phones and the other devices we actually got it for.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello, your comments are really important for us, so I will be directing your feedback to our Development team to check this particular situation you recently experienced, with the purpose of keep improving our products and services for you. Please feel free to contact us, so we can check in major details this situation and get the best solution for this.
Hector S. - Insignia Support https://www.insigniaproducts.com/contact-us
- Pros mentioned:Battery life
defective - only lasted a couple of weeks
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased charger 2nd week of March and it worked great for 3 weeks. Now it says it is fully charged, all four lights light up, but does not even charge my phone once before completely loosing charge. I have had the same charger in 5000 and 10000 sizes for a couple years and they worked perfectly. This charger was to replace the 5000 which recently died (it was very old and well used). No longer have the original packaging so I cannot return/exchange, Best Buy is closed so I cannot take it to the store for warranty repair, and cannot get ahold of customer service via phone/email/chat.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi there!
Thank you for writing a review about our Portable Charger! We know how disheartening and frustrating is when a product does not last long, but please allow us to assist you further by reaching us at the link below!
-Angelica G. | Insignia Support.
https://www.insigniaproducts.com/contact-us
Disappointed.
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I could have chosen better, I s'pose. This battery has ups and downs. Some of my products drain it quickly (but don't have same behavior with a different brand of battery) and others tend to simply quit charging without completing their charge cycle. These latter seem to "wait" for me to press the activation button on the battery's side every so often to keep the juice flowing. I'm still using it (18+ months later) ... but I regret my purchase with every use. Oh, well. Next time I'll stick with the name brands I already name.
No, I would not recommend this to a friend- Cons mentioned:Weight
This is so heavy.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is way too heavy for me and I cannot carry it around in my purse. I have only used it nec so for me not worth the money
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello, your comments are really important for us, so I will be directing your feedback to our Development team to check this particular situation you recently experienced, with the purpose of keep improving our products and services for you. Please feel free to contact us, so we can check in major details this situation and get the best solution for this.
Hector S. - Insignia Support https://www.insigniaproducts.com/contact-us
Too slow
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Does not charge as fast as i thought it would, compared to other chargers i have purchased.
No, I would not recommend this to a friendNo show the battery life
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Charge to long the charging cord it is to small Charge lights no change the color
No, I would not recommend this to a friendWould have better if it has C port.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It don’t have C port. Now a days most of the phone and apple product comes with C port.
I would recommend this to a friendNot sure
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Purchase item as indicated fully charge before usage. After several hours all 4 light illuminated, fully charged. After going down to 2 lights. The device would never fully charge again. Left on charge for 2 days no change. I owned it for 2 weeks. Had to exchange it. Replacement is functioning its been 2 week so far
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello,
I am sorry to read about the experience you had with the first portable charger, and I hope this second portable charges works just fine, but remember that we are here for you in case you need any help, do not hesitate to contact us. Thank you for your trust in our products.
Eduardo L - Insignia Support
https://www.insigniaproducts.com/contact-us
Easy to use
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Easy to use. My daughter has enjoyed using it, takes it on long trips
I would recommend this to a friendit work really well
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.No problems, I just wish it would charge a bit faster
I would recommend this to a friend- Cons mentioned:Weight
Power bank
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The power bank was so heavy. Not a good one if you plan to have very light weight items on you.
No, I would not recommend this to a friend Terrible product
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I got 3 in total… One fail within 3 months I did buy the Best Buy warranty n the replacement was super easy n fast 2nd one fail within 4 months All did the same thing it would NOT recharge I will be returning the item n getting something else Waiting to see if my 3rd one fails
No, I would not recommend this to a friendBad product
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I couldn’t wait to get my new portable charger. I charged it and it only charged my phone one time. I thought it might have be me. I messed up charging. It wasn’t me it’s a defected charger. I won’t be buying another one after wasting my time and money.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello there,
Than you for taking the time to leave your review on o ur portable charger. We know just how important this may have been for you. Certainly it can be disappointing to have experienced this. This is definitley not normal behavior for our portable charger. For this reason we kindly invite you to contact us, so we can look into this and provide you with a resolution. We look forward to hearing from you soon!
- Janína G. | Insignia Support | https://www.insigniaproducts.com/contact-us
This insignia portable charger sucks!!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This portable charger sucks! At first it would let me charge my iPhone 11 2 times now it’s been like a Month and 2 days since I got it and it only charges less than 1 time my iPhone ugh sucks
No, I would not recommend this to a friendStopped taking a charge on second charge
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worked wonderfully after the first charge, but went to charge it for the second time, and will not hold a charge.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi Jon,
Thank you for taking the time to leave your review on our portable charger. We understand that this i an important purchase, so that you can keep our electronics charged at all times. We know that no one wants this to happen especially during the first few uses. If you still have this, please contact our team so that we can provide you with a resolution. We look forward to reading from you.
- Janína G. | Insignia Support | https://www.insigniaproducts.com/contact-us
No!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not what I thought it was! Was looking for a power source when no outlet available.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi! You should be able to use this portable charger at any time and you don't need to have it connected to an outlet. If you are having issues with your unit, please contact us on the link below and we will gladly help you.
Viri E.
Insignia Support.
https://www.insigniaproducts.com/contact-us
Return soon
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It don’t stay on when charging and I don’t like it at all hope to return it soon
No, I would not recommend this to a friendNot good one
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Charges for just 1 phone and dies needs to charge this device for 5 to 6 hours.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello Geek,
Thanks for taking the time to share a comment. We are sorry to read about the bad experience you had with your portable charger. We want to provide you with products that cover your needs, so please contact us to review this case and try to help you.
https://www.insigniaproducts.com/contact-us
Marcos O. - | Insignia Support |
Slow to charge
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Takes too long to charge. For the money, I expected a faster charge.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello.
Thank you for reviewing our portable charger for most USB devices. I am sorry to know that this
product has not met your expectations, but rest assured that we will work really hard to continue
improving our products to meet them in the future.
In case that you experience problems with the product or if you have questions please contact
our team in the link below.
Carlos O - Insignia support.
https://www.insigniaproducts.com/contact-us
Garbage not worth the time......
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Garbage...... made in CHINA total garbage..........
No, I would not recommend this to a friend