Customer Ratings & Reviews
- Model:
- NS-RTM21SS7
- SKU:
- 5160900
Rating by feature
- Storage Capacity
Rating 4.5 out of 5 stars
- Quality
Rating 4.0 out of 5 stars
- Design
Rating 4.3 out of 5 stars
Customers are saying
Customers frequently mention the spaciousness and size of the 21 Cu. Ft. Top-Freezer Refrigerator, with many commenting on its large capacity and convenient storage space. However, there are also concerns about noise levels, with some customers finding it to be noisier than expected. Additionally, a few customers have mentioned issues with the freezer and lighting inside the fridge.
This summary was generated by AI based on customer reviews.
- Cons mentioned:Door
Would not recommend
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Freezer door and bottom door do not close properly. If you close the top door the bottom one pushes out. Would not recommend.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello Becky,
Thanks you very much for taking the time to review our Refrigerator. I know that this could be an unfortunate situation, but please let us help you with it by contacting us, and we will do everything in our hands to get this solved and deliver the best experience to you.
Hector S. - Insignia Support https://www.insigniaproducts.com/contact-us
- Cons mentioned:Reliability
Garbage and won’t last
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not worth the savings. Just buy a slightly more expensive fridge and a different fridge. This one lasted less than 3 years total and required to repair visits before it was finally toast.
No, I would not recommend this to a friend it works
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.doesn't have many options to adjust shelves but is a good sized fridge
I would recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello, Thank you for your feedback on this fridge, we really appreciate your comments as it allow us to keep improving our products. Have a nice day! Louie L. Insignia Products.
Not the best fridge
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It doesn't have adjustable shelf levels. It leaves fingerprints that don't wipe off easily. I've had it for 1 month and the side are extremely hot. Waiting for technician to come. We'll see what happens. Not too happy with it so far
No, I would not recommend this to a friendNoisy
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After about five days of having the refrigerator the freezer started making a terrible noise. This happened off and on. I had to have it picked up and replaced. I went with a different brand.
No, I would not recommend this to a friend- Cons mentioned:Reliability
Horrible
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Went out after only a year and a half. There is only one temperature dial which controls both the freezer and refrigerator and customer service is horrible
No, I would not recommend this to a friend - Cons mentioned:Reliability
It is a Junk!
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this one in August 2020. I kept this one in my garage as a spare. After only four months of usage, it broke down.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello, Thank you for taking the time out of your busy schedule to leave a review of the top-freezer Refrigerator. I am sorry to read that the unit is no longer working after months of the purchase. Kindly contact is to be able to check all options.
Grecia M. Insignia Products | https://www.insigniaproducts.com/contact-us
- Cons mentioned:Reliability
Complete crap
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.6 months pld and already quit working. I am beyond annoyed
No, I would not recommend this to a friend Bad seal
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The frozen compartment does not seal properly and we found a lot of ice forming on the top and at the bottom. We had a technician onsite to supposedly fix it, but after another half year or so the problem came back. Sadly the warranty has just expired at this point!
No, I would not recommend this to a friendLeaks water
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We bought this fridge when we moved into a new house, and it started leaking water every now and then. We asked for a replacement, which has been done, but the replacement is also frequently leaking water. Good service from Best Buy, but I can't say I recommend this fridge.
No, I would not recommend this to a friendDoes not freeze, and food stays at room temp!!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Barely deserves one star. The negatives, does not keep food cold at all, and freezer doesn’t freeze. There’s not much else to say really. Do not purchase.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi JoseA,
Thanks for taking the time and effort to leave a review with our Insignia™ - 21 Cu. Ft. Top-Freezer Refrigerator - Stainless Steel Look. We apologize that our product did not satisfy your expectations. We are continuously working on improving our products and their designs and if you have any more questions or concerns, please use the link below to reach us.
Insignia Products
Lisa
https://insigniaproducts.com
Poor
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The shelf broke off the next day. I know it said Open box but I wish they would have mentioned all the damage on it or shown the damage in the pictures. Really wasn’t worth the amount they charged with all the damage. I won’t buy any more appliances from best buy.
No, I would not recommend this to a friendGood Refrigerator, but...
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.If you can find one with no physical flaws or damages it's a good refrigerator.
No, I would not recommend this to a friendNot a Great Purchas
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Received it in bad condition . Trays wont sit in the railings because they came broken . I should have listened to others that said they had the issue . To make matters worse we didn't discover this till we moved to our new home .
No, I would not recommend this to a friend- Cons mentioned:Door
Freezer and fridge doors not staying shut
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Doors not staying shut and losing coldness to freezer and fridge.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi! We know that trusting that the door of your refrigerator is closing properly is vital to keep your food cold and to avoid any accidents. In this case, please know that you can contact us on the link below , so that we can check what could be happening with your unit.
Viridiana E.
Insignia Support.
https://www.insigniaproducts.com/contact-us
- Cons mentioned:Noise level
Poor Product
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Two days after it was delivered it started to make a loud noise
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi there!
Thank you for letting us know your experience with our Top-Freezer Refrigerator. We know how annoying could be that noise for you, but we would love to check this with you. Please allow us to assist you further by contacting us at the link below!
-Angelica G. | Insignia Support.
https://www.insigniaproducts.com/contact-us
Fridge is no good
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Of all the fridges we purchased for our properties, this is the worst. Simply put, it does not work. Continuously fails and spoils food. The in home service and replacement leaves much to be desired. Do not purchase this fridge.
No, I would not recommend this to a friendGreat fridge
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Fridge great, service stunk with the first delivery crew.
I would recommend this to a friendTerrible
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I ordered this, it was delivered damaged, so they ordered me a new one and the 2nd one was damaged, so without a fridge, now I’m waiting for 3 rd one, very very very disappointed
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello Wendell,
Thank you for taking the time to leave your review. I am sorry that you had this sort of experience with your Refrigerator. I know this is disheartening especially as this is a necessary household item. If you require further assistance, feel free to get in contact with my team at any time.
- Janine G.| Insignia Support | https://www.insigniaproducts.com/contact-us |
Unsatisfactory
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My product was damaged and the compensation was not as promised.
No, I would not recommend this to a friend