Customer Ratings & Reviews
- Model:
- NS-24F202NA23
- SKU:
- 6490138
Rating by feature
- Picture Quality
Rating 4.7 out of 5 stars
- Sound Quality
Rating 4.4 out of 5 stars
- Brightness
Rating 4.6 out of 5 stars
Customers are saying
Customers are enthusiastic about the 24" Class F20 Series LED Full HD Smart Fire TV, particularly praising its sharp and clear picture quality, ease of use, and good value for the price. The TV's size is also well-received, with many finding it suitable for their needs. However, some customers have expressed concerns regarding the remote control lacking numbers, occasional connectivity issues, and limited viewing angles.
This summary was generated by AI based on customer reviews.
Wrong address
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I never got this item, you had delivered to the wrong address
I would recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .I'm sorry to hear about the delivery issue. Please contact our hotline at 1-877-467-4289 so we can assist you in resolving this matter as quickly as possible. Your satisfaction is important to us, and we appreciate your patience.
- Carl | Insignia Products
Time waster
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Hated the set up. Took to long to set up. Just a big waste
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for sharing your feedback about the Insignia™ 24" Class F20 Series LED Full HD Smart Fire TV. I'm sorry to hear that the setup process was frustrating and time-consuming for you. I understand how important it is for products to be user-friendly and efficient.
Your feedback is valuable to us, and we appreciate you taking the time to let us know about your experience. If you have any other questions or need further assistance, please don't hesitate to reach out to our support team.
We value your input and hope to have the opportunity to better serve you in the future.
Bad service
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This product is difficult to connect to my network Spectrum. Best Buy was sympathetic and polite, but recommended paying to have gek squad connect it, not a fair solution.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for sharing your experience with the Insignia™ 24" Class F20 Series LED Full HD Smart Fire TV. We truly appreciate your feedback about the connectivity process, as it helps us understand how we can enhance user experiences. It's great to hear that you received polite assistance from Best Buy, and your insights are valuable in continuing to improve our products and services. Jeth | Insignia Support. https://www.bestbuy.com/site/insignia-24-class-f20-series-led-full-hd-smart-fire-tv/6490138.p?skuId=6490138
TV
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The TV had a defect and i returned it for a refund. It was an Open Box item.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for sharing your experience with the Insignia™ 24" Class F20 Series LED Full HD Smart Fire TV. We appreciate your feedback regarding the Open Box item, and we're glad to hear that you could return it. Your insights help us understand our customers' experiences and improve our offerings. Thank you for taking the time to share your thoughts! Jeth | Insignia Support. https://www.bestbuy.com/site/insignia-24-class-f20-series-led-full-hd-smart-fire-tv/6490138.p?skuId=6490138
John Doe
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Difficult to install stand, installing battery into remote, and difficult to get television working at installation.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi LewH! I am truly sorry to hear about the challenges you experienced while trying to set up your Insignia™ 24" Class F20 Series LED Smart Fire TV. It must have been frustrating to encounter difficulties with the stand installation, remote battery placement, and getting the television to work properly. I can imagine how that may have been a stressful experience for you. Please know that we understand it can be overwhelming, but we are here to help. Our Geek Squad experts are available to assist you with any technical issues you may encounter. You can get Geek Squad's assistance for this issue; just reach out to us for support.
JC | Insignia Support https://www.bestbuy.com/site/insignia-24-class-f20-series-led-full-hd-smart-fire-tv/6490138.p?skuId=6490138
NO Spectrum App Support...
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Did not know FIRE TV does not support the Spectrum App. This TV is useless to me and had to be returned.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi there! Thank you for writing a review about our 24" Class F20 Series LED Full HD Smart Fire TV! Sadly, Spectrum TV app is not available for download on the Fire TV Edition televisions. For more information, refer to https://www.spectrum.net/page/spectrum-tv-app.
Rudson S.| Insignia Support. https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285
80$ wasted
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After 2 months tv goes black while watching at random. 80$ wasted
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for taking the time to share your feedback regarding your Insignia™ 24" Class F20 Series LED Full HD Smart Fire TV. We sincerely apologize for the inconvenience you’ve experienced with your television going black unexpectedly.
We understand how frustrating it can be when a product doesn’t perform as expected, especially so soon after purchase. Your experience is important to us and we take such concerns seriously. We would like to investigate this issue further to determine what may have gone wrong and how we can assist you.
If you haven’t already, please consider reaching out to our customer support team for assistance. They can help troubleshoot the issue and, if necessary, guide you through the warranty process. We are committed to ensuring that our customers are satisfied with their purchases and aim to resolve any issues as quickly as possible.
Thank you for your understanding, and we hope to have the opportunity to improve your experience with our product.
Ad machine
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Tv goes to sleep after 5 minutes and i constantly get ads as soon as i turn it on.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi MarvinF,
Thanks for taking the time to connect with us about your concern with your Insignia™ - 24" Class F20 Series LED Full HD Smart Fire TV. I want you to know that we deeply care about the experience our customers have when purchasing Insignia Products. This is why I would like to properly assist you by reviewing your situation with this TV since it should be working correctly. Please reach out to us through the link below where we will gladly help you with this.
Dina || Insignia Support || https://www.bestbuy.com/insignia
??????????
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.not able to connect to comcast so returned right away
No, I would not recommend this to a friendNot good
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Unfortunately, after I installed it into my Semi truck, I discovered the screen was damaged. I'll be returning to the store
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello DavidW,
Thank you for taking the time to leave a review of our Insignia™ - 24" Class F20 Series LED Full HD Smart Fire TV. We are sorry to read about what happened to the product. We would love to further check this with you. You can contact our customer service at 1 (877) 467-4289 Monday-Saturday 8am - 9pm CT.
Insignia Support
Molina
https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285
Poor customer service
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Besides it stopped working after 3 weeks customer service gave us completely wrong information on how to get it repaired
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi,
Thank you for taking the time to review our Insignia™ - 24" Class F20 Series LED Full HD Smart Fire TV. I understand you found it uncomfortable to use and that can be discouraging. We are continuously working on improving our products and their designs, so we definitely appreciate your feedback. If you have any questions or concerns, please use the link below to reach us and also you can contact this phone number 877-467-4289 for further assistance.
Insignia Products
Nikki
https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285
Worst picture
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Picture is awful. So many better tv’s out there. Returning asap.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello AlisaH,
I would like to express my concern about your experience with this Insignia™ - 24" Class F20 Series LED Full HD Smart Fire TV. We deeply care about the performance of our Insignia products. We will definitely look into this matter for you. We appreciate your feedback.
Dina || Insignia Support || https://www.insigniaproducts.com/
Disappointed
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Cannot get the Spectrum App on this tv. Everything else is fine.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .We're sorry to hear about the trouble you're experiencing with the Spectrum app on your TV. It can be frustrating when you can't access the content you want. Have you tried reaching out to Spectrum's customer support for assistance? They may be able to provide guidance on troubleshooting the issue or offer alternative solutions. If you continue to encounter difficulties, please don't hesitate to contact our customer support team for further assistance. We appreciate your feedback and apologize for any inconvenience caused. Keith | Insignia Support https://www.bestbuy.com/site/insignia-24-class-f20-series-led-full-hd-smart-fire-tv/6490138.p?skuId=6490138
Bad
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They are terrible, they turn off by themselves after short time
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .H JuanC,
Thank you for taking the time to review our TV, we're very sorry to read you are experiencing this issue with one of our products, please contact us using the link below, we'll be more than happy to assist you regarding this matter.
Insignia Support
Shella
https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285
Major issues with TV
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Tv had major electrical issues...was returned to store for foster refund.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi there! Thank you for writing a review about our 24" Class F20 Series LED Full HD Smart Fire TV! We understand that you are having major electrical issues with your fire TV and returned it. We would love to check this situation further with you! Please feel free to contact us at the link below to get assistance with your issues.
Rudson S.| Insignia Support. https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285
Not smart
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The tv was fine. I didn’t want a smart tv. I learned a lesson about tv’s. So that was a good thing.
No, I would not recommend this to a friend- Pros mentioned:Ease of use, Picture quality, Price
Super small size option !
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is the perfect size tv to watch a game on the patio ! Good price, easy setup and good clear picture !
I would recommend this to a friend - Pros mentioned:Picture quality, Tv size
Great little TV
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I love this TV. Having used fire sticks on other TVs for years, there are no quirks or learning curve needed for me transitioning to this built-in version of fireTV. It’s the perfect size for the smaller space we are using it in. Great picture and the sound it’s pretty good for a smaller tv as well. Would highly recommend.
I would recommend this to a friend - Pros mentioned:Picture quality
Great little TV for an RV!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this little TV to use in my camper’s Master bedroom. It is very lightweight and althoughI hung it on the wall, it is super easy to move it into the living area to watch as well. The picture quality is great and this TV is a real bargain. I can’t believe that this little smart TV cost so little. It was a cinch to get it up and running on using my mobile hot spot and it streams everything I want to watch flawlessly. I am loving I having this TV a lot!
I would recommend this to a friend - Pros mentioned:Ease of use
All you need economically priced
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It's great, my second bedroom TV as I'm furnishing a new home. I'd like to get a larger one for the family room when the budget permits. The color, ease of operation, connection with no lag, and extra ports make this a multi-purpose unit for charging devices, connecting to the PC as a monitor, or just relaxing. Signing in to my Amazon account even with other TVs simultaneously connected was no problem, either. Good enough for what it is - why pay more? I highly recommend.
I would recommend this to a friend