Customer Ratings & Reviews
- Model:
- NS-24F202NA23
- SKU:
- 6490138
Rating by feature
- Picture Quality
Rating 4.7 out of 5 stars
- Sound Quality
Rating 4.4 out of 5 stars
- Brightness
Rating 4.6 out of 5 stars
Customers are saying
Customers are enthusiastic about the 24" Class F20 Series LED Full HD Smart Fire TV, particularly praising its sharp and clear picture quality, ease of use, and good value for the price. The TV's size is also well-received, with many finding it suitable for their needs. However, some customers have expressed concerns regarding the remote control lacking numbers, occasional connectivity issues, and limited viewing angles.
This summary was generated by AI based on customer reviews.
Sound went out less than 3 months from purchase.
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound just went out on the tv that I purchased less than 3 months ago. Just enough time that I cannot return it to the store and must hassle with warranty serverice.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .We're sorry to hear about the issue with your TV's sound. It’s frustrating when a product fails shortly after purchase, especially when it complicates your return options. We understand the hassle of dealing with warranty service.
Please reach out to our customer support team for assistance with the warranty process. They should be able to guide you through the necessary steps to get the issue resolved. Thank you for your feedback, and we hope to resolve this issue promptly for you. Keith | Insignia Support
Sold a bill of goods by best buy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It is unacceptable how they hide youtube tv to make it so hard to watch. The salesman told me it would be easy, it's not. I wish i didn't buy it
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for sharing your thoughts on the Insignia™ 24" Class F20 Series LED Full HD Smart Fire TV. We understand that navigating new technology can sometimes present challenges, and we appreciate your feedback regarding the experience with YouTube TV. We're glad you took the time to express your concerns, as it helps us to ensure a better experience for all users. Your insights are valuable, and we hope you continue to explore the features of your TV! Jeth | Insignia Support. https://www.bestbuy.com/site/insignia-24-class-f20-series-led-full-hd-smart-fire-tv/6490138.p?skuId=6490138
disappointing color
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.disappointing color... pale and washed out. We returned it.
No, I would not recommend this to a friendNooooo
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Television was broken and didn’t have stands in the box for tv
No, I would not recommend this to a friendHelpless In Leechburg
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Could not get my address correct kept sending it to ny old address Never did the order
No, I would not recommend this to a friendSlow Smart TV
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The TV is very slow and takes forever to stream something. Would not purchase again.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi KathleenS,
Thank you for taking the time to share your feedback. We're sorry to hear that you're experiencing slow performance and streaming issues with your Insignia™ 24" Class F20 Series LED Full HD Smart Fire TV. This is certainly not the experience we aim to provide our customers.
We'd love to help resolve these issues for you. Please reach out to our customer support team at 877-467-4289 so we can assist you further. Patricia | Insignia Support
TV
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The TV had a defect and i returned it for a refund. It was an Open Box item.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for sharing your experience with the Insignia™ 24" Class F20 Series LED Full HD Smart Fire TV. We appreciate your feedback regarding the Open Box item, and we're glad to hear that you could return it. Your insights help us understand our customers' experiences and improve our offerings. Thank you for taking the time to share your thoughts! Jeth | Insignia Support. https://www.bestbuy.com/site/insignia-24-class-f20-series-led-full-hd-smart-fire-tv/6490138.p?skuId=6490138
Bad service
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This product is difficult to connect to my network Spectrum. Best Buy was sympathetic and polite, but recommended paying to have gek squad connect it, not a fair solution.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for sharing your experience with the Insignia™ 24" Class F20 Series LED Full HD Smart Fire TV. We truly appreciate your feedback about the connectivity process, as it helps us understand how we can enhance user experiences. It's great to hear that you received polite assistance from Best Buy, and your insights are valuable in continuing to improve our products and services. Jeth | Insignia Support. https://www.bestbuy.com/site/insignia-24-class-f20-series-led-full-hd-smart-fire-tv/6490138.p?skuId=6490138
John Doe
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Difficult to install stand, installing battery into remote, and difficult to get television working at installation.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi LewH! I am truly sorry to hear about the challenges you experienced while trying to set up your Insignia™ 24" Class F20 Series LED Smart Fire TV. It must have been frustrating to encounter difficulties with the stand installation, remote battery placement, and getting the television to work properly. I can imagine how that may have been a stressful experience for you. Please know that we understand it can be overwhelming, but we are here to help. Our Geek Squad experts are available to assist you with any technical issues you may encounter. You can get Geek Squad's assistance for this issue; just reach out to us for support.
JC | Insignia Support https://www.bestbuy.com/site/insignia-24-class-f20-series-led-full-hd-smart-fire-tv/6490138.p?skuId=6490138
Wish I never spent my money on this tv
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Horrible tv. Picture quality is really bad don’t buy this tv trust me.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for sharing your feedback about the Insignia™ 24" Class F20 Series LED Full HD Smart Fire TV. I'm truly sorry to hear that you are experiencing issues with the picture quality and that it hasn't met your expectations.
We strive to provide products that enhance your viewing experience, and I understand how disappointing it can be when a product doesn't perform as anticipated. If you are open to it, I would like to assist you further in troubleshooting the picture quality issues you’re facing. Sometimes, adjustments in settings can make a significant difference.
Additionally, if you’re still not satisfied after troubleshooting, I recommend reaching out to the retailer for their return or exchange policies, as they may be able to assist you further.
Thank you for bringing this to our attention. Your feedback is invaluable in helping us improve our products and services.
NO Spectrum App Support...
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Did not know FIRE TV does not support the Spectrum App. This TV is useless to me and had to be returned.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi there! Thank you for writing a review about our 24" Class F20 Series LED Full HD Smart Fire TV! Sadly, Spectrum TV app is not available for download on the Fire TV Edition televisions. For more information, refer to https://www.spectrum.net/page/spectrum-tv-app.
Rudson S.| Insignia Support. https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285
Wrong address
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I never got this item, you had delivered to the wrong address
I would recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .I'm sorry to hear about the delivery issue. Please contact our hotline at 1-877-467-4289 so we can assist you in resolving this matter as quickly as possible. Your satisfaction is important to us, and we appreciate your patience.
- Carl | Insignia Products
Time waster
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Hated the set up. Took to long to set up. Just a big waste
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for sharing your feedback about the Insignia™ 24" Class F20 Series LED Full HD Smart Fire TV. I'm sorry to hear that the setup process was frustrating and time-consuming for you. I understand how important it is for products to be user-friendly and efficient.
Your feedback is valuable to us, and we appreciate you taking the time to let us know about your experience. If you have any other questions or need further assistance, please don't hesitate to reach out to our support team.
We value your input and hope to have the opportunity to better serve you in the future.
Ad machine
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Tv goes to sleep after 5 minutes and i constantly get ads as soon as i turn it on.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi MarvinF,
Thanks for taking the time to connect with us about your concern with your Insignia™ - 24" Class F20 Series LED Full HD Smart Fire TV. I want you to know that we deeply care about the experience our customers have when purchasing Insignia Products. This is why I would like to properly assist you by reviewing your situation with this TV since it should be working correctly. Please reach out to us through the link below where we will gladly help you with this.
Dina || Insignia Support || https://www.bestbuy.com/insignia
80$ wasted
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After 2 months tv goes black while watching at random. 80$ wasted
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for taking the time to share your feedback regarding your Insignia™ 24" Class F20 Series LED Full HD Smart Fire TV. We sincerely apologize for the inconvenience you’ve experienced with your television going black unexpectedly.
We understand how frustrating it can be when a product doesn’t perform as expected, especially so soon after purchase. Your experience is important to us and we take such concerns seriously. We would like to investigate this issue further to determine what may have gone wrong and how we can assist you.
If you haven’t already, please consider reaching out to our customer support team for assistance. They can help troubleshoot the issue and, if necessary, guide you through the warranty process. We are committed to ensuring that our customers are satisfied with their purchases and aim to resolve any issues as quickly as possible.
Thank you for your understanding, and we hope to have the opportunity to improve your experience with our product.
Not good
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Unfortunately, after I installed it into my Semi truck, I discovered the screen was damaged. I'll be returning to the store
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello DavidW,
Thank you for taking the time to leave a review of our Insignia™ - 24" Class F20 Series LED Full HD Smart Fire TV. We are sorry to read about what happened to the product. We would love to further check this with you. You can contact our customer service at 1 (877) 467-4289 Monday-Saturday 8am - 9pm CT.
Insignia Support
Molina
https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285
??????????
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.not able to connect to comcast so returned right away
No, I would not recommend this to a friendPoor customer service
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Besides it stopped working after 3 weeks customer service gave us completely wrong information on how to get it repaired
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi,
Thank you for taking the time to review our Insignia™ - 24" Class F20 Series LED Full HD Smart Fire TV. I understand you found it uncomfortable to use and that can be discouraging. We are continuously working on improving our products and their designs, so we definitely appreciate your feedback. If you have any questions or concerns, please use the link below to reach us and also you can contact this phone number 877-467-4289 for further assistance.
Insignia Products
Nikki
https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285
Worst picture
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Picture is awful. So many better tv’s out there. Returning asap.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello AlisaH,
I would like to express my concern about your experience with this Insignia™ - 24" Class F20 Series LED Full HD Smart Fire TV. We deeply care about the performance of our Insignia products. We will definitely look into this matter for you. We appreciate your feedback.
Dina || Insignia Support || https://www.insigniaproducts.com/
Bad
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They are terrible, they turn off by themselves after short time
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .H JuanC,
Thank you for taking the time to review our TV, we're very sorry to read you are experiencing this issue with one of our products, please contact us using the link below, we'll be more than happy to assist you regarding this matter.
Insignia Support
Shella
https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285