Customer Ratings & Reviews
- Model:
- NS-24F202NA23
- SKU:
- 6490138
Rating by feature
- Picture Quality
Rating 4.7 out of 5 stars
- Sound Quality
Rating 4.4 out of 5 stars
- Brightness
Rating 4.6 out of 5 stars
Customers are saying
Customers are enthusiastic about the 24" Class F20 Series LED Full HD Smart Fire TV, particularly praising its sharp and clear picture quality, ease of use, and good value for the price. The TV's size is also well-received, with many finding it suitable for their needs. However, some customers have expressed concerns regarding the remote control lacking numbers, occasional connectivity issues, and limited viewing angles.
This summary was generated by AI based on customer reviews.
Painful to set up
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I am a bit disappointed! It took over an hour to download and install all the updates on a brand NEW TV!! I bought this TV primarily to watch from my Dish Network Receiver. Every time I turn on the TV, I have to set it up for antenna input...very inconvenient!! It would be nice if it would stay on the last input used.
I would recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Sorry to hear that you're experiencing frustration with your new Insignia TV. The long update process and requirement to reset the input every time you turn it on are inconvenient. We'll pass along your feedback to our teams to improve these issues. Jeth | Insignia™ Support.https://www.bestbuy.com/site/insignia-24-class-f20-series-led-full-hd-smart-fire-tv/6490138.p?skuId=6490138
- Cons mentioned:Remote control
Not reliable - Slow - Restarts Often
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This tv started giving me grief not long after I purchased it. The remote is terrible and more often than not doesn't work. The tv itself is so slow. It takes such a long time to respond to most commands and VERY often just restarts itself. Sometimes it won't turn off, either. I just have to unplug it. Would not recommend.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi there!
Thank you for taking the time to review our Insignia™ - 24" Class F20 Series LED Full HD Smart Fire TV, we're very sorry to read you are experiencing this issue with one of our products, you may send us an email BestBuyBrands@bestbuy.com for further assistance. We'll be more than happy to assist you regarding this matter.
Insignia Support
Angela
www.insigniaproducts.com/support
Don't waste your money. Remote issues.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Remote issue wrecks the entire purchase so quit using. Waste of my $166.00! When you try to turn the volume up or down, it doesn't stop...just keeps going all the way up or all the way down and will not stop until it gets there. No abuse to it, live alone, so no reason this should be happening.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .We apologize for the frustrating experience you're having with your Insignia 24" Class F20 Series LED Full HD Smart Fire TV. We're sorry to hear that the remote issue has significantly impacted your ability to use the TV and that you're feeling like it's a waste of your $166.00 investment. We understand that this type of problem can be very annoying and inconvenient, especially if it's not caused by any abuse or misuse. We appreciate your feedback and will take it into consideration as we continue to improve our products. Jeth | Insignia Support. https://www.bestbuy.com/site/insignia-24-class-f20-series-led-full-hd-smart-fire-tv/6490138.p?skuId=6490138
OK TV
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It's an ok tv. You have to be almost straight on to see a decent picture. Poor sound quality-sounds like speaking into a tin cup.
No, I would not recommend this to a friendNot intuitive
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very hard to watch what I want. I'm not very happy with this purchase.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for your feedback. We’re sorry to hear that your experience hasn’t met expectations. We understand how important it is to have a product that’s easy to use and delivers what you need. Your comments are valuable and will be shared with our team as we continue working to improve. We appreciate you taking the time to share your thoughts.
Keith | Insignia Support
OK For The Price But Roku Is Easier To Use
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Nice TV for the price but ROKU is much easier to navigate and use.
I would recommend this to a friendInsignia 24" F20 Series LED TV
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Picture color quality quickly degrades as you move slightly from straight-on when viewing from a distance of less than 5 feet. Speakers aim down so the volume needs to be turned up higher than expected. That said, this TV is better than the comparable Vizio model, for those issues.
No, I would not recommend this to a friendnot godd for my needs
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.very difficult to put the legs on. should be a lot simpler. cannot figure out how to use a soundbar and tv speakers at the same time for true surround sound. cable picture wont fill the screen because the tv thinks it is 480k??? Cannot find the user manual anywhere on the bestbuy website. i am not impressed!!!
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi,
Thanks for your review.
The user manual can be found on bestbuy.com product page - features part. https://files.bbystatic.com/3z04BLLXRRLbV64H1SU6Xg%3D%3D/User%2BGuide
Not what I would prefer
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought to replace unit in RV. Substantially thicker than what I would've preferred, as to size. Difficulty programming while traveling, especially when no Internet available. Wouldn't buy again.
No, I would not recommend this to a friendInsignia tv
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Too small for my space and color wasn’t very good.
No, I would not recommend this to a friendDeeply flawed software
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Software is deeply flawed. I can't allow the TV to sign-in within Wifi or I can't access my my cable box on HDMI 1.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi MarkS! I understand that you are having problems in signing in to the wifi. We can help you go through these challenges in setting up your Insignia™ - 24" Class F20 Series LED Full HD Smart Fire TV. Please give us a call at 877-467-4289.
JC | Insignia Support https://www.bestbuy.com/site/insignia-24-class-f20-series-led-full-hd-smart-fire-tv/6490138.p?skuId=6490138
poor customer service
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased open box described as excellent condition. T v arrived and was just as described with the exception of no remote. A remote was included in the description. Best buy would not mail a remote Suggested I buy a universal remote. After three phone calls and speaking 2 managers, I requested a full refund send to item back as described. Took 3 weeks to get my refund. lost customer
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi LostCustomer, Thank you for taking the time to leave a review of our Insignia™ - 24" Class F20 Series LED Full HD Smart Fire TV. Please know that we are improving the quality of this product by considering our customers feedback, for further assistance you can contact our customer service at 1 (877) 467-4289 Monday-Saturday 8am - 9pm CT.
Mariepel C.| Insignia Products
https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285
Broken
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Was broken right out of the box. Speaker was crunchy and unbearable. I live over 80 miles away from best buy, it was a speacial outing just to go get this, so now I'm stuck with a garbage tv because of poor manufacturing.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi Mike!
Thank you for taking the time to review our Insignia - 24" Class F20 Series LED Full HD Smart Fire TV, we're very sorry to read you are experiencing this issue with one of our products, please contact our customer service at 1 (877) 467-4289 Daily 8am - 9pm CT, we'll be more than happy to assist you regarding this matter.
Insignia Support
Alvin
www.insigniaproducts.com/support
Lemon
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought it as a monitor for my computer. HDMI ports do not work in TV I bought and the one I received from BB in exchange. Talked to Geeks and to Insigna to no avail. Insigna BSing me. Exchange from BB was a smooth process
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .We apologize for the inconvenience you experienced with the HDMI ports on the monitor you purchased. It's disappointing to hear that you were unable to resolve the issue even after reaching out to Geeks and Insigna. However, I'm glad to hear that the exchange process at Best Buy was smooth. We appreciate your patience and understanding during this time. Thank you for sharing your feedback. Keith | Insignia Support https://www.bestbuy.com/site/insignia-24-class-f20-series-led-full-hd-smart-fire-tv/6490138.p?skuId=6490138
Best Buy Sucks
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Opened it a few days after purchase, and screen had a crack. Thieves at best buy refused to replace! NEVER shopping with you ASHOLES again!
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for taking the time to share your feedback regarding your recent experience with our product. We sincerely apologize for the frustration you've encountered with the cracked screen and for the service you received from Best Buy.
It's always our priority to ensure that our customers have a positive experience, both with our products and the retailers we partner with. We understand how disappointing it can be to receive a damaged item, and we empathize with your situation.
While we are not directly responsible for the retail policies, we want to ensure you have a resolution. We recommend reaching out to Insignia's customer support, where our team can assist you with troubleshooting and potential repair options, or guide you on how to address this issue further.
Thank you for your feedback; it helps us improve. We hope we can turn this situation around for you.
Might have a tuner defect
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The first TV lasted only a few days before it stopped receiving anything from an antenna. Best Buy replaced it, but after about 3 weeks the second one failed in the same way. Returned for a refund.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .I’m sorry to hear about your experience with the Insignia™ 24" Class F20 Series LED Full HD Smart Fire TV. It's frustrating when a product doesn't perform as expected, especially when it happens multiple times. Your feedback is important, as it highlights potential issues with the product that should be addressed. Thank you for sharing your experience, and it’s good to know you were able to return the item for a refund. If you're looking for a new TV, I'd recommend researching models and brands with reliable reviews to find one that meets your needs better. Jeth | Insignia Support. https://www.bestbuy.com/site/insignia-24-class-f20-series-led-full-hd-smart-fire-tv/6490138.p?skuId=6490138
Picture died in about 2 years
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Decent enough for a cheap TV when working, but after two years the picture died and we already have to replace it.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello StevenB,
Thank you very much for taking the time to review our Insignia - 24" Class F20 Series LED Full HD Smart Fire TV. I know that this could be an unfortunate situation, but please let us help you with it by contacting us, and we will do everything in our hands to get this solved and deliver the best experience to you.
Insignia Support
Alvin
www.insigniaproducts.com/support
Don’t buy this tv.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Really regret purchasing this tv. Voice is nor synced with mouth movements on several programs. Very annoying.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello user542025,
We are very sorry to read you are experiencing issues with this TV. We would be happy to troubleshoot it and check your options for you. Please feel free to contact us at 1-(877)-467-4289 Monday to Saturday 8am - 9pm CST, and we will gladly assist you in the best way possible.
Chelsea
Insignia Support
Please give us a visit at: https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285
Poor , crappy
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.NA................................................
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for your feedback, even though it appears to be minimal. We strive to provide our customers with the best possible experience, and we welcome any additional details or insights you may have regarding your experience with us. If there’s anything specific you’d like to share or if there are ways we can improve, please don’t hesitate to let us know. Your input is valuable to us as we continuously seek to enhance our services. Keith | Insignia Support https://www.bestbuy.com/site/insignia-24-class-f20-series-led-full-hd-smart-fire-tv/6490138.p?skuId=6490138