Customer Ratings & Reviews
- Model:
- NS-24F202NA23
- SKU:
- 6490138
Rating by feature
- Picture Quality
Rating 4.7 out of 5 stars
- Sound Quality
Rating 4.4 out of 5 stars
- Brightness
Rating 4.6 out of 5 stars
Customers are saying
Customers are enthusiastic about the 24" Class F20 Series LED Full HD Smart Fire TV, particularly praising its sharp and clear picture quality, ease of use, and good value for the price. The TV's size is also well-received, with many finding it suitable for their needs. However, some customers have expressed concerns regarding the remote control lacking numbers, occasional connectivity issues, and limited viewing angles.
This summary was generated by AI based on customer reviews.
Kitchen tv
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great product Worked as I expected TV was for my kitchen
I would recommend this to a friendAlmost a good tv.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The apps and the remote. Only good thing bout this tv. Picture is not full hd. Whatever that means. But it fits in my truck alright and is all i need on the road so that's why i rated it higher than it probably deserves.
No, I would not recommend this to a friendbusiness owner
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.great product would buy again from best buy !!!!!!!!
I would recommend this to a friendInsignia 24" Smart TV
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Nice TV with all capabilities working as advertised.
I would recommend this to a friend- Pros mentioned:Tv size
TV software is flaky
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this a few months ago because of the Price and features. One is being Smart TV that could use the PLEX app and use of an Antenna. The antenna works great the PLEX app does NOT work half the time. Funny that Amazon can't stream 4K on TV software but use a Firestick on the same now it works ! Yea it's not 4K but the video is Transcoded to 1080 a head of time.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello RichardT,
Thank you for taking the time to leave a review of our Insignia™ - 24" Class F20 Series LED Full HD Smart Fire TV. I know it can be dissatisfying that its not working as expected. Please know that we are improving the quality of this product by considering our customers feedback, if you need further assistance you can contact our customer service at 1 (877) 467-4289 Monday-Saturday 8am - 9pm CT.
Insignia Support
Molina
https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285
Painful to set up
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I am a bit disappointed! It took over an hour to download and install all the updates on a brand NEW TV!! I bought this TV primarily to watch from my Dish Network Receiver. Every time I turn on the TV, I have to set it up for antenna input...very inconvenient!! It would be nice if it would stay on the last input used.
I would recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Sorry to hear that you're experiencing frustration with your new Insignia TV. The long update process and requirement to reset the input every time you turn it on are inconvenient. We'll pass along your feedback to our teams to improve these issues. Jeth | Insignia™ Support.https://www.bestbuy.com/site/insignia-24-class-f20-series-led-full-hd-smart-fire-tv/6490138.p?skuId=6490138
Stupid Audio Problem
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I've had this since 6/23, with an optical cable connected to a sound bar. Regularly audio stutters or drops altogether. Often. The "fix" is switching to another input source on the TV, then returning. I keep hoping that some FireTV Firmware update will help, but I'm about done with this.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for sharing your experience. We apologize for the audio stuttering and dropouts you've encountered. Your feedback is important to us, and we will use it to improve our products. We recommend checking for any available firmware updates for your TV, as these can often resolve such issues. We appreciate your patience and understanding as we work to enhance our offerings.
Keith | Insignia Support
Don't buy it
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Audio is terrible. Hard to set up. Legs to not fit properly.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for your feedback on the Insignia™ 24" Class F20 Series LED Full HD Smart Fire TV. We’re sorry to hear about the issues you’ve experienced with the audio, setup, and the fit of the legs.
Your comments are important to us, and we will use them to improve our product design and quality. If you need further assistance or have any other concerns, please reach out to our Insignia customer support team (877-467-4289). We’re here to help and ensure you have a better experience with our products in the future. Thank you for bringing this to our attention. - Mae | Insignia Support | https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285
- Cons mentioned:Remote control
Not reliable - Slow - Restarts Often
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This tv started giving me grief not long after I purchased it. The remote is terrible and more often than not doesn't work. The tv itself is so slow. It takes such a long time to respond to most commands and VERY often just restarts itself. Sometimes it won't turn off, either. I just have to unplug it. Would not recommend.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi there!
Thank you for taking the time to review our Insignia™ - 24" Class F20 Series LED Full HD Smart Fire TV, we're very sorry to read you are experiencing this issue with one of our products, you may send us an email BestBuyBrands@bestbuy.com for further assistance. We'll be more than happy to assist you regarding this matter.
Insignia Support
Angela
www.insigniaproducts.com/support
Don't waste your money. Remote issues.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Remote issue wrecks the entire purchase so quit using. Waste of my $166.00! When you try to turn the volume up or down, it doesn't stop...just keeps going all the way up or all the way down and will not stop until it gets there. No abuse to it, live alone, so no reason this should be happening.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .We apologize for the frustrating experience you're having with your Insignia 24" Class F20 Series LED Full HD Smart Fire TV. We're sorry to hear that the remote issue has significantly impacted your ability to use the TV and that you're feeling like it's a waste of your $166.00 investment. We understand that this type of problem can be very annoying and inconvenient, especially if it's not caused by any abuse or misuse. We appreciate your feedback and will take it into consideration as we continue to improve our products. Jeth | Insignia Support. https://www.bestbuy.com/site/insignia-24-class-f20-series-led-full-hd-smart-fire-tv/6490138.p?skuId=6490138
OK TV
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It's an ok tv. You have to be almost straight on to see a decent picture. Poor sound quality-sounds like speaking into a tin cup.
No, I would not recommend this to a friendOK For The Price But Roku Is Easier To Use
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Nice TV for the price but ROKU is much easier to navigate and use.
I would recommend this to a friendNot intuitive
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very hard to watch what I want. I'm not very happy with this purchase.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for your feedback. We’re sorry to hear that your experience hasn’t met expectations. We understand how important it is to have a product that’s easy to use and delivers what you need. Your comments are valuable and will be shared with our team as we continue working to improve. We appreciate you taking the time to share your thoughts.
Keith | Insignia Support
Insignia 24" F20 Series LED TV
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Picture color quality quickly degrades as you move slightly from straight-on when viewing from a distance of less than 5 feet. Speakers aim down so the volume needs to be turned up higher than expected. That said, this TV is better than the comparable Vizio model, for those issues.
No, I would not recommend this to a friendInsignia tv
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Too small for my space and color wasn’t very good.
No, I would not recommend this to a friendNot what I would prefer
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought to replace unit in RV. Substantially thicker than what I would've preferred, as to size. Difficulty programming while traveling, especially when no Internet available. Wouldn't buy again.
No, I would not recommend this to a friendnot godd for my needs
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.very difficult to put the legs on. should be a lot simpler. cannot figure out how to use a soundbar and tv speakers at the same time for true surround sound. cable picture wont fill the screen because the tv thinks it is 480k??? Cannot find the user manual anywhere on the bestbuy website. i am not impressed!!!
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi,
Thanks for your review.
The user manual can be found on bestbuy.com product page - features part. https://files.bbystatic.com/3z04BLLXRRLbV64H1SU6Xg%3D%3D/User%2BGuide
Deeply flawed software
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Software is deeply flawed. I can't allow the TV to sign-in within Wifi or I can't access my my cable box on HDMI 1.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi MarkS! I understand that you are having problems in signing in to the wifi. We can help you go through these challenges in setting up your Insignia™ - 24" Class F20 Series LED Full HD Smart Fire TV. Please give us a call at 877-467-4289.
JC | Insignia Support https://www.bestbuy.com/site/insignia-24-class-f20-series-led-full-hd-smart-fire-tv/6490138.p?skuId=6490138
poor customer service
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased open box described as excellent condition. T v arrived and was just as described with the exception of no remote. A remote was included in the description. Best buy would not mail a remote Suggested I buy a universal remote. After three phone calls and speaking 2 managers, I requested a full refund send to item back as described. Took 3 weeks to get my refund. lost customer
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi LostCustomer, Thank you for taking the time to leave a review of our Insignia™ - 24" Class F20 Series LED Full HD Smart Fire TV. Please know that we are improving the quality of this product by considering our customers feedback, for further assistance you can contact our customer service at 1 (877) 467-4289 Monday-Saturday 8am - 9pm CT.
Mariepel C.| Insignia Products
https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285
Broken
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Was broken right out of the box. Speaker was crunchy and unbearable. I live over 80 miles away from best buy, it was a speacial outing just to go get this, so now I'm stuck with a garbage tv because of poor manufacturing.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi Mike!
Thank you for taking the time to review our Insignia - 24" Class F20 Series LED Full HD Smart Fire TV, we're very sorry to read you are experiencing this issue with one of our products, please contact our customer service at 1 (877) 467-4289 Daily 8am - 9pm CT, we'll be more than happy to assist you regarding this matter.
Insignia Support
Alvin
www.insigniaproducts.com/support