Customer Ratings & Reviews
- Model:
- NS-24F202NA23
- SKU:
- 6490138
Rating by feature
- Picture Quality
Rating 4.7 out of 5 stars
- Sound Quality
Rating 4.4 out of 5 stars
- Brightness
Rating 4.6 out of 5 stars
Customers are saying
Customers are enthusiastic about the 24" Class F20 Series LED Full HD Smart Fire TV, particularly praising its sharp and clear picture quality, ease of use, and good value for the price. The TV's size is also well-received, with many finding it suitable for their needs. However, some customers have expressed concerns regarding the remote control lacking numbers, occasional connectivity issues, and limited viewing angles.
This summary was generated by AI based on customer reviews.
- Cons mentioned:Remote control
Piece of Junk
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worse thing I have ever bought from Best Buy. What a piece junk. No channel changer on the remote. Glad I have a universal remote. When watching analog and changing channels the TV will just restart up. What a hassle. The picture on analog is just horrible. Wish I had never bought this piece of junk.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for sharing your experience with the Insignia™ 24" Class F20 Series LED Full HD Smart Fire TV. We appreciate your feedback as it provides valuable insights into our products. Your comments about the remote and picture quality are very helpful, and we’re always looking for ways to enhance the user experience. We’re committed to continuously improving our products and ensuring our customers have a positive experience. Thank you for taking the time to express your thoughts! Jeth | Insignia Support. https://www.bestbuy.com/site/insignia-24-class-f20-series-led-full-hd-smart-fire-tv/6490138.p?skuId=6490138
Must have an amazon acct
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I like the tv except u need an amazon account just to get online. Ive been unable to mirror my phone. Just complicated settings.thinking of returning
I would recommend this to a friendGood smart tv for price, but defective out of box.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Decent smart tv, but I opened the package, plugged in and the screen had a vertical line of dead pixels. I returned to store with full refund issued. No problems except a hassle of returning to store and wasting my time.
I would recommend this to a friend- Cons mentioned:Connectivity
Amazon Fire
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Can not get it to work with the unexpected Amazon Fire
No, I would not recommend this to a friend For the price it's okay
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The color is good if you're sitting directly in front of it. Off to the side it is quite faded.
No, I would not recommend this to a friendSmall Feet
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Okay product but those little feet it sits on arent enough for good balance. Fell over and broke the screen. 2nd one to do this NEW!
I would recommend this to a friendDecent TV, poor support.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The first one I bought did not have a remote in the box. Rather than sending me a remote, Best Buy told me to return the whole TV. Second one was nicer and had a working remote. Resolution is good, but image processing seems to be lacking, and pixelation is frequent with higher resolution sources.
I would recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for sharing your experience with the Insignia™ 24" Class F20 Series LED Full HD Smart Fire TV. We're sorry to hear about the initial issue with the missing remote and the inconvenience it caused during the return process. It's great to know that the second unit worked well and had a functioning remote, but we understand your concerns about image processing and pixelation with higher resolution sources. Your feedback is valuable and will help us work on improving our products and customer service. If you have any further concerns or need assistance, please don't hesitate to reach out. Jeth | Insignia Support. https://www.bestbuy.com/site/insignia-24-class-f20-series-led-full-hd-smart-fire-tv/6490138.p?skuId=6490138
- Cons mentioned:Remote control
Very Slow Response Time
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Horrible tv! its so slow to respond to the remote control functions.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .I'm sorry to hear that you're having issues with the responsiveness of your Insignia 24" Class F20 Series LED Full HD Smart Fire TV. Slow remote-control functions can be really frustrating! I'm here to help and want to make sure you're getting the best viewing experience possible. Can you please tell me more about what's happening when you say the TV is slow to respond? Is it taking a while for the TV to turn on, or is there a delay when changing channels or adjusting volume? The more details you can provide, the better I'll be able to assist you. Jeth | Insignia Support. https://www.bestbuy.com/site/insignia-24-class-f20-series-led-full-hd-smart-fire-tv/6490138.p?skuId=6490138
Very disappointed.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I need to return this TV. The TV keeps reprogramming away from our targeted channels.
No, I would not recommend this to a friendSave time, shop Amazon
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Didn’t come with a remote. One associate tells me it doesn’t have to come with one. Another tells me they can replace but doesn’t know how. The first one continues to try and tell me they don’t owe me one. Imagine selling a TV without a remote and thinking that’s ok?
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for sharing your experience. We’re glad to hear your thoughts and truly sorry for the confusion and frustration regarding the missing remote. We understand how important it is for every part of the product to be included and for support to be consistent and helpful. Your feedback is important and will be shared with the appropriate teams to help improve our service and communication. We appreciate your patience and support.
Keith | Insignia Support
- Cons mentioned:Remote control
Do not buy
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased item November 2024. February 2025 the remote control won’t allow me to shut tv. i can press any other button but cant shut tv off
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for your feedback. We apologize for the inconvenience you're experiencing with the remote control. Here are a few steps you can try to resolve the issue: Power cycle the remote by removing the batteries, pressing and holding the power button for 30 seconds, then reinserting the batteries and trying again. Ensure there are no obstructions blocking the IR sensor on the TV. Sometimes, replacing the batteries with new ones can resolve the issue. If available, press and hold the reset button on the remote for 5-10 seconds. If these steps do not resolve the issue, please consider contacting our support team for further assistance. Keith | Insignia Support
Ok for a kitchen but not a main TV
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.ok except it stops and asks for more space needed a lot. And sound is not so great
No, I would not recommend this to a friendFor Smart operators
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I'm sure the TV would have been wonderful, but the "smartness" of the TV was too smart for me. I have Comcast and could not coordinate the Fire streaming channels with the comcast channel lineup. Even using the "Input" button didn't help me switch between them. I returned this TV and purchased the non-smart Insignia.
I would recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .We apologize that the smart features of the TV were too advanced for your needs. We appreciate your feedback and will take it into consideration for future improvements. Thank you for giving our product a try, and we hope your experience with the non-smart Insignia TV meets your expectations. Keith | Insignia Support https://www.bestbuy.com/site/insignia-24-class-f20-series-led-full-hd-smart-fire-tv/6490138.p?skuId=6490138
Should check for 180 degree picture viewing.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Must look at the screen directly to see perfect picture. Periphial picture is almost non-existent.
No, I would not recommend this to a friend- Pros mentioned:Picture qualityCons mentioned:Viewing angle
A great TV, easy to setup, easy to use.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is an initial review after a few hours of use: Setup was easy and pretty quick; I have good fast home internent, and it was immediately detected, and setup proceeded from there. A very intuititve setup interface. I had to sign-in with Amazon, that went quickly, and all was good (As I recall, I don't think you have to have an Amazon account to use this TV). Picture quality is good, especially face-on. Viewing at an angle is not that bad, but facial quality (accurate skin tones) quickly worsen though other details remain fine. It works well as a 1080p. I did some tweaking to the picture settings, actually turning down color and brightness a bit, and it helped. I regularly use 4k screens, I have to keep that in mind. This TV has a very good picture. A perfect kitchen TV, which is where it sits. Audio quality is good. You clearling hear stereo separation with the two speakers which have plenty of volume. FireTV interface: I had no prior experience with this interace or with FireTV. It's basically just the OS for this TV. But I have found it very easy to use, intuitive, and everything moves quickly, responsive, little to no significant lag time. I found this a pleasant surpirse. TIP: to quickly access some of the settings, including picture quality, hold down the home button. This allows you to access those setting while still watching your current program. A really nice feature; our big fancy OLED TV does not have this feature. External attachments: so this easily let me connect to some Bluetooth speakers in another room. That was amazing, easy, and sound was good. And that brings up Alexa. I have never used Alexa, but it is built into this system and so far works really well. I can use it for requesting, say, Netflix, or my Cable connection. So while I had the TV attached to my Bluetooth speakers, I said "PLay Sting" and, in like 2 seconds, there was Sting. Remote: somewhat small, but perfect, easy to use, very intutitve, one of the best remotes I've ever used, actually. Overall initial impression: this is just what I wanted. The price is a bit high, but so far it works quite well, good picture and sound, an easy interface, and it was easy to set up and attach to my cable system. Still have more to lelarn in using it, but no concerns. In short, great TV
I would recommend this to a friend - Cons mentioned:Remote control
tv
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.have trouble with the remote and can't get it fixed not less I get a tek out to fix it witch cost 99 dollors Will not buy a tv from bets buy again.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi CathyC!
Thank you for taking the time to review our Insignia - 24" Class F20 Series LED Full HD Smart Fire TV, we are very sorry to heard you are experiencing this issue with one of our products, to help you problem please contact our customer service at 1 (877) 467-4289 Daily 8am - 9pm CT, we are more than happy to assist you regarding this matter.
Insignia Support
Alvin
www.insigniaproducts.com/support
Sale it now!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Tv probably has nothing wrong with it, the problem I have is that I trust the site will give me what I ask for. I went looking for a 32 inch tv open box and it leads me to a 24inch one felt like it was a click bait sale.
I would recommend this to a friendSorry for being honest
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I can’t say is the best one, because after one year this TV start changing color
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for your feedback. We're sorry to hear that you've experienced color issues with your TV after a year of use. We understand how disappointing that can be, especially when expecting long-term performance. Your input is important and helps us continue to improve the quality of our products.
Keith | Insignia Support
cheap
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought 3 and 1 of those TVs doesn't work after only 6 weeks. Guess I should have spent more $ and got better quality
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello ChrisM,
Thank you for sharing your feedback. We're sorry to hear about the issue with one of the TVs. As the manufacturer of the Insignia™ 24" Class F20 Series LED Full HD Smart Fire TV, we strive to provide quality products, and it's disappointing to hear about your experience. We recommend reaching out to our customer support team to assist with the defective unit and explore possible solutions. Your satisfaction is important to us, and we appreciate your feedback as it helps us improve our products. - Emman | Insignia Products
24"tv
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Color is hard to adjust. Have to be directly in front of the tv or it fads out and is blurry.
No, I would not recommend this to a friend