Customer Ratings & Reviews
- Model:
- NS-24F202NA23
- SKU:
- 6490138
Rating by feature
- Picture Quality
Rating 4.7 out of 5 stars
- Sound Quality
Rating 4.4 out of 5 stars
- Brightness
Rating 4.6 out of 5 stars
Customers are saying
Customers are enthusiastic about the 24" Class F20 Series LED Full HD Smart Fire TV, particularly praising its sharp and clear picture quality, ease of use, and good value for the price. The TV's size is also well-received, with many finding it suitable for their needs. However, some customers have expressed concerns regarding the remote control lacking numbers, occasional connectivity issues, and limited viewing angles.
This summary was generated by AI based on customer reviews.
Xmas Gift
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is a Christmas gift. So, I have not used it.
I would recommend this to a friendPoor Choice
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very hard to use. Sorry we didn't get another Samsung. Very difficult to use and set up.
No, I would not recommend this to a friendLike the 24" Roku TV better
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Although we bought this unit first I ended up returning after a day as we weren't satisfied with the picture. It was replaced wITH A 24" Roku tv that had a better picture as well as operating system.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello DanielB,
Thank you for taking the time to review our TV. I am very sorry that you are not satisfied with our products. I apologize for the inconvenience that this matter has caused you, please contact us using the link below, we'll be more than happy to assist you regarding this matter.
Insignia Support
Shella
https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285
Fair tv for the price
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Average TV, sound is not good. Viewing angles are terrible. Ok for the price I paid.
No, I would not recommend this to a friend- Cons mentioned:Connectivity
Had to return it
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was never able to connect it to the Internet or to cable TV for that matter. There was an error message that I couldn't get rid of. Unfortunately, I had to return it.
No, I would not recommend this to a friend returned item for refund
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.there was a problem with the channels fading on and off
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you, PamelaD, for sharing your experience. We’re sorry to hear about the issue with the channels fading in and out. Our goal is to provide reliable products, and we understand how frustrating it can be when they don’t perform as expected. Your feedback is valuable, and we appreciate you taking the time to share it. If you need assistance, our support team is happy to help. Tine | Insignia Support
Poor picture
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Picture on many channels/station is "milky", not sharp and crisp, even after trying adjustments.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for your feedback. We understand your concern about the picture quality on your Insignia TV. We recommend calling our hotline at 1-877-467-4289 for further assistance. Our team is ready to help you resolve this issue and ensure you have the best viewing experience possible.
- Shiela | Insignia Support
Insignia
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Yes, Best Buy hung it on the wall and started the instructions concerning the set up. Tech had to leave for another appointment. Well, within 10 days, better than half of stations disappeared. In process of rescan, the system froze.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for sharing your experience. We're sorry to hear about the issues you've encountered with the setup and channel reception. We understand how frustrating it can be when things don’t work as expected, especially after installation. Your feedback is important and helps us identify areas where we can improve both product performance and support.
Keith | Insignia Support
missing alot of parts
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this online as open box excellent condition. I received a bashed up box with probably a whole roll of tape around it to keep it together. Once I opened it all I had was tv. No instructions no legs to stand it up no receipt a sandwich size baggy with 3 screws and a remote no batteries. I bought and had it delivered to my elderly parents by the time I got over there and seen what they got it was too late to return. Very disappointed with this purchase.
No, I would not recommend this to a friendINSIGNIA| firetv
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this TV & used it for 21 days before it stopped working.I could not scan for local over the air stations or watch ant apps I had set up!This TV would not show any video or sound!I had Best Buy troubleshoot my problem.It is under warranty (1 yr) so I will get a replacement.My appointment is in 3 days &I have to take it back to Best Buy.
I would recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi Popcorn,
Thank you for taking the time to review our Insignia™ - 24" Class F20 Series LED Full HD Smart Fire TV. I understand you found it uncomfortable to use and that can be discouraging. We are continuously working on improving our products and their designs, so we definitely appreciate your feedback. If you have any questions or concerns, please use the link below to reach us and also you can contact this phone number 877-467-4289 for further assistance.
Insignia Products
Nikki
https://insigniaproducts.com
Beware of Liberty MO store!!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this TV while visiting in Kansas City. The store clerk assured me it was a "New" item. When I got home (Omaha) and opened box it was obvious it was an open box item. When I called the KC store they said I had to return it to their store. Terrible customer service. Fortunately the store in Omaha took it back.
No, I would not recommend this to a friendNo remote + bade service = sucks
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It looks OK and it plugs in unfortunately I can’t use it because there was no remote and no feet and Customer Service refused to send me some. This is why people shop on Amazon
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for sharing your experience with the Insignia 24" Class F20 Series LED Full HD Smart Fire TV. We're sorry to hear that the TV was missing a remote and feet, which made it unusable for you. We understand how frustrating it can be when products are missing essential components or accessories. We apologize that our customer service team was unable to assist you with providing a replacement remote or feet. We take situations like this seriously and will look into what went wrong. We appreciate your feedback and will use it to improve our processes to ensure that our customers receive complete and functional products. We also appreciate your comment about shopping on Amazon, and we'll take that into consideration as we continue to evolve as a company. Jeth | Insignia Support. https://www.bestbuy.com/site/insignia-24-class-f20-series-led-full-hd-smart-fire-tv/6490138.p?skuId=6490138
- Cons mentioned:Connectivity
Ugh
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Returned it. It would not link up to optimum. Had a cable installer try. Just would not do it
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi Suled711, thank you for sharing your experience with the Insignia™ 24" Class F20 Series LED Full HD Smart Fire TV. We appreciate your feedback and are sorry to hear that the product did not meet your expectations. Your insights are valuable to us and will help us improve our offerings. If you have any further comments or suggestions, please feel free to share them. Thank you for taking the time to provide us with your thoughts. Jeth | Insignia Support. https://www.bestbuy.com/site/insignia-24-class-f20-series-led-full-hd-smart-fire-tv/6490138.p?skuId=6490138
Get what you pay for.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Disappointed that this television had several defects. Sync between audio and video was off enough to where I thought I was watching a dubbed presentation. After numerous attempts to set color, it kept reverting to factory settings.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello ChuckV,
Thank you for taking the time to review our Insignia™ - 24" Class F20 Series LED Full HD Smart Fire TV, we're very sorry to read you are experiencing this issue with one of our products. We would be happy to troubleshoot it and check your options for you. Please feel free to contact us at 1-(877)-467-4289 Monday to Saturday 8am - 9pm CST, and we will gladly assist you in the best way possible.
Chelsea
Insignia Support
https://www.insigniaproducts.com/
Laggy because of firetv
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I know you get what you pay for, but the firetv slows down a device that I want no baggage on. I just want it to turn on and switch to HDMI to play my games.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .We appreciate your feedback regarding your experience with the Fire TV. We understand the importance of a seamless and efficient setup, especially for gaming. If you're seeking a device that offers straightforward HDMI switching without additional slowdowns, we recommend exploring alternatives that better suit your needs for minimal interference and optimal performance. Your insights help us improve, and we thank you for sharing your thoughts. Keith | Insignia Support https://www.bestbuy.com/site/insignia-24-class-f20-series-led-full-hd-smart-fire-tv/6490138.p?skuId=6490138
Uhoh
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought in feb 2023. Blue screen of death April 2025
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello CynthiaM,
Thank you for sharing your feedback regarding the Insignia™ - 24" Class F20 Series LED Full HD Smart Fire TV. We're sorry to hear about the blue screen issue you're experiencing. We understand how concerning this can be.
Our team is dedicated to ensuring that our products meet your expectations. We recommend trying a few troubleshooting steps, such as unplugging the TV for a few minutes and then plugging it back in, or checking for any available software updates. If the problem persists, please reach out to our customer support team for further assistance. We're here to help and want to ensure you have the best possible experience with our product.
Thank you for your patience and understanding. - Emman | Insignia Products
This thing sucks
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This tv sucks, The sound get all messed up for different streaming services and inputs. Sometimes the sound is fine like when watching tv. but then i use an app like disney plus and the audio stutters every second. Ive tried resetting it, different sound settings, both locally on the tv and in the apps. its a total crap shoot.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for sharing your experience with the Insignia™ 24" Class F20 Series LED Full HD Smart Fire TV. We appreciate your feedback, as it helps us understand the experiences our customers have with different features. Your insights about audio performance across various streaming services are valuable, and we hope you find a setup that works well for your needs. Jeth | Insignia Support. https://www.bestbuy.com/site/insignia-24-class-f20-series-led-full-hd-smart-fire-tv/6490138.p?skuId=6490138
tv
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.not easy to set up or to download apps that were already purchased for another tv
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for taking the time to share your feedback about the Insignia™ 24" Class F20 Series LED Full HD Smart Fire TV. We’re sorry to hear that you found the setup process challenging and experienced difficulties downloading apps that were previously purchased.
To help with the setup, we recommend checking our online support resources, which provide step-by-step guides and troubleshooting tips. If you're encountering issues with specific apps, ensure that you’re logged into the same Amazon account used for your previous purchases. This should allow you to access your previously downloaded content.
If you continue to experience difficulties or have any other questions, please don't hesitate to reach out to our support team. We’re here to help!
Slow and unresponsive at times
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sometimes the TV really slows down and becomes unresponsive to inputs - very annoying
No, I would not recommend this to a friendDON’T BUY
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.TV broke exactly one week after warranty expired. I have a total Tech and you still have to pay them $30 to send it out for repairs which can take 4 weeks. Spend a ton of money at Best Buy but no more.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi there!
Thank you for taking the time to review our Insignia™ - 24" Class F20 Series LED Full HD Smart Fire TV, we're very sorry to read you are experiencing this issue with one of our products. We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team.
Insignia Support
Angela
www.insigniaproducts.com/support