Customer Ratings & Reviews
- Model:
- NS-24F202NA23
- SKU:
- 6490138
Rating by feature
- Picture Quality
Rating 4.7 out of 5 stars
- Sound Quality
Rating 4.4 out of 5 stars
- Brightness
Rating 4.6 out of 5 stars
Customers are saying
Customers are enthusiastic about the 24" Class F20 Series LED Full HD Smart Fire TV, particularly praising its sharp and clear picture quality, ease of use, and good value for the price. The TV's size is also well-received, with many finding it suitable for their needs. However, some customers have expressed concerns regarding the remote control lacking numbers, occasional connectivity issues, and limited viewing angles.
This summary was generated by AI based on customer reviews.
Not happy with this TV the sound is horrible. The
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.When I use YouTube on this TV, the sound is horrible. I don’t feel like carrying this TV back to the store, but I don’t like it. It doesn’t work well I’m not happy.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for sharing your feedback, Imaj! We appreciate you taking the time to let us know about your experience with the Insignia™ 24" Class F20 Series LED Full HD Smart Fire TV. If you need any assistance or have any questions, please feel free to reach out! Jeth | Insignia Support
Okay tv for countertop
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Keeps timing out and shutting down. Adjusted settings but no joy. But for occasional use on my kitchen counter, and low price, I’ll live with it.
No, I would not recommend this to a friendHorrible
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I cannot get this thing to do anything its features say it does - keeps saying cant find app - try to dl - same message - cannot get it to hook up to my iphone and stream like its features say - just a horrible experience - spent hours trying to get it to do anything returning to store asap! Will by a samsung - much easier to eork with!!!!!
No, I would not recommend this to a friendBest Buy return policies are garbage
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Was gonna take back on 16th as it’s less than a month . Check receipt and says can’t take back anymore !!! That’s less than 30 days you clowns. Never opened box either
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for your feedback. We're sorry to hear about your experience with our return policy. We understand how frustrating this situation must be, especially since the product was never opened. Please reach out to us directly so we can assist you further and find a solution. Your satisfaction is important to us, and we appreciate your patience and understanding. -Rolf | Insignia Support https://www.bestbuy.com/site/insignia-24-class-f20-series-led-full-hd-smart-fire-tv/6490138.p?skuId=6490138
Good for kids
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Decent for my son he loves it to watch his cartoons and I really like the remote for some reason.
I would recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello AvionceA,
Allow me first to thank you for taking the time to share your feedback about our Insignia™ - 24" Class F20 Series LED Full HD Smart Fire TV and believe us that your comments will help us to deliver you a premium quality in our products. Do not hesitate to let us know if you ever need any help with it, remember that we are here for you and we are going to do always our best to assist you. Please feel free to contact us at 1-(877)-467-4289 Monday to Saturday 8am - 9pm CST.
Chelsea
Insignia Support
Please give us a visit at: https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285
unhappy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Will not receive local stations via antenna! The so called smart is to smart and tries to connect for charges without letting you know !
No, I would not recommend this to a friendPoor quality and sound
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This tv has poor picture qualityand the sound sucks as well
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for your honest feedback. We’re sorry to hear that the picture and sound quality did not meet your expectations. We appreciate you taking the time to share your experience, and your input will be shared with our team as we continue working to improve our products.
Keith | Insignia Support
Cannot pair with cable remote
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.You cannot pair a cable TV remote with this television. We had to return it. It’s fine if you want to use it as a monitor, but be aware that it is a very low end television and I would not recommend it except for someone who wants to use just a very basic connection.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello RoseM,
We are truly sorry to read that the cable remote cannot be paired to this TV and you had to return the unit. Please feel free to contact us at 1-(877)-467-4289 Monday to Saturday 8am - 9pm CST, and we will gladly assist you in the best way possible.
Chelsea
Insignia Support
Please give us a visit at: https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285
Thomasf
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very hard to stream to, if you are looking for something to stream to dont buy this tv. Also definitely did not work with a samsung phone had to use my ipad.
No, I would not recommend this to a friendBeware of Bestbuy sales items.
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this tv on sale. Thought I was going to be happy but NO! The screen is shattered.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello Dewellg,
Thank you for sharing your feedback regarding the Insignia™ - 24" Class F20 Series LED Full HD Smart Fire TV. We're truly sorry to hear that your TV arrived with a shattered screen. We understand how disappointing this must be, especially after looking forward to enjoying your new purchase.
Our team is committed to ensuring that our products meet your expectations. We recommend contacting our customer support team as soon as possible to address this issue. They will be able to assist you with troubleshooting or arranging for a replacement if necessary. We want to ensure you have the best possible experience with our product.
Thank you for your understanding and patience. - Emman | Insignia Products
Arrived without remote or legs!!!!!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Arrived without remote or legs!!!!! It was a birthday gift for my daughter so by the time we opened it on her birthday the return window was (conveniently) expired!
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for sharing your experience with the Insignia™ - 24" Class F20 Series LED Full HD Smart Fire TV. We appreciate your feedback and understand how important it is for gifts to arrive complete and on time, especially for special occasions. Your insights are valuable to us as we continuously work to improve our products and services. We hope that your daughter still enjoyed her birthday celebration! Jeth | Insignia Support. https://www.bestbuy.com/site/insignia-24-class-f20-series-led-full-hd-smart-fire-tv/6490138.p?skuId=6490138
Inferior picture quality no spectrum app
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fire tv sound in picture inferior to the insignia Roku. I had to purchase a Roku stick in order to watch my cable which is through spectrum would not purchase again.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi Salt,
Thanks for taking the time to connect with us about your concern with your Insignia™ - 24" Class F20 Series LED Full HD Smart Fire TV. We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team.
Dina || Insignia Support || https://www.bestbuy.com/insignia
Sound went out less than 3 months from purchase.
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound just went out on the tv that I purchased less than 3 months ago. Just enough time that I cannot return it to the store and must hassle with warranty serverice.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .We're sorry to hear about the issue with your TV's sound. It’s frustrating when a product fails shortly after purchase, especially when it complicates your return options. We understand the hassle of dealing with warranty service.
Please reach out to our customer support team for assistance with the warranty process. They should be able to guide you through the necessary steps to get the issue resolved. Thank you for your feedback, and we hope to resolve this issue promptly for you. Keith | Insignia Support
Nooooo
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Television was broken and didn’t have stands in the box for tv
No, I would not recommend this to a friendBuy only if you use the internal speakers.
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Do not buy this TV. The speakers will not shut off no matter what you do. I have a Bose sound bar with an optical cable. So there should be no speaker sound, especially with the speakers turned off. This problem has occurred with two different TV's of this model. Other than that it works fine.
No, I would not recommend this to a friendSlow Smart TV
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The TV is very slow and takes forever to stream something. Would not purchase again.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi KathleenS,
Thank you for taking the time to share your feedback. We're sorry to hear that you're experiencing slow performance and streaming issues with your Insignia™ 24" Class F20 Series LED Full HD Smart Fire TV. This is certainly not the experience we aim to provide our customers.
We'd love to help resolve these issues for you. Please reach out to our customer support team at 877-467-4289 so we can assist you further. Patricia | Insignia Support
Helpless In Leechburg
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Could not get my address correct kept sending it to ny old address Never did the order
No, I would not recommend this to a friendSold a bill of goods by best buy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It is unacceptable how they hide youtube tv to make it so hard to watch. The salesman told me it would be easy, it's not. I wish i didn't buy it
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for sharing your thoughts on the Insignia™ 24" Class F20 Series LED Full HD Smart Fire TV. We understand that navigating new technology can sometimes present challenges, and we appreciate your feedback regarding the experience with YouTube TV. We're glad you took the time to express your concerns, as it helps us to ensure a better experience for all users. Your insights are valuable, and we hope you continue to explore the features of your TV! Jeth | Insignia Support. https://www.bestbuy.com/site/insignia-24-class-f20-series-led-full-hd-smart-fire-tv/6490138.p?skuId=6490138
disappointing color
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.disappointing color... pale and washed out. We returned it.
No, I would not recommend this to a friendWish I never spent my money on this tv
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Horrible tv. Picture quality is really bad don’t buy this tv trust me.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for sharing your feedback about the Insignia™ 24" Class F20 Series LED Full HD Smart Fire TV. I'm truly sorry to hear that you are experiencing issues with the picture quality and that it hasn't met your expectations.
We strive to provide products that enhance your viewing experience, and I understand how disappointing it can be when a product doesn't perform as anticipated. If you are open to it, I would like to assist you further in troubleshooting the picture quality issues you’re facing. Sometimes, adjustments in settings can make a significant difference.
Additionally, if you’re still not satisfied after troubleshooting, I recommend reaching out to the retailer for their return or exchange policies, as they may be able to assist you further.
Thank you for bringing this to our attention. Your feedback is invaluable in helping us improve our products and services.