Customer Ratings & Reviews
- Model:
- NS-24F202NA23
- SKU:
- 6490138
Rating by feature
- Picture Quality
Rating 4.7 out of 5 stars
- Sound Quality
Rating 4.4 out of 5 stars
- Brightness
Rating 4.6 out of 5 stars
Customers are saying
Customers are enthusiastic about the 24" Class F20 Series LED Full HD Smart Fire TV, particularly praising its sharp and clear picture quality, ease of use, and good value for the price. The TV's size is also well-received, with many finding it suitable for their needs. However, some customers have expressed concerns regarding the remote control lacking numbers, occasional connectivity issues, and limited viewing angles.
This summary was generated by AI based on customer reviews.
Not compatible with iPhone
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought the 24" TV to use in our new travel trailer. The website stated it was compatible with Screen Mirror on my iPhone. It is not. After an entire day trying to get the system to work, the tech from support realized the 24" tv did not have the software to enable that function. Returned the TV.
No, I would not recommend this to a friendNot compatible with blink cameras.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We bought this with the intention of putting our security cameras on it. The BB employee told us it would work with the cameras. It didn't, Took it back for a refund.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you, JimA, for sharing your experience. We regret to hear that the TV did not function as expected with your security cameras despite the initial recommendation. Your feedback is valuable, and we understand how frustrating this situation must have been. We appreciate you taking the time to let us know, and we are here to help if you ever need assistance.Tine | Insignia Support
Wont work as a monitor
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Tried to use as a monitor could not get it to work. Tech support was from India and could not speak english and told me to take it back.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi Dave!
Thank you for taking the time to review our Insignia - 24" Class F20 Series LED Full HD Smart Fire TV, we are very sorry to heard you are experiencing this issue with one of our products, to help you problem please contact our customer service at 1 (877) 467-4289 Daily 8am - 9pm CT, we are more than happy to assist you regarding this matter.
Insignia Support
Alvin
www.insigniaproducts.com/support
Sound is worse than poor.
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound is inconsistent and sounds like it's underwater. Returning the TV to the store tomorrow. Disappointed. You get what you pay for.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for your feedback. We’re sorry to hear that the sound quality did not meet your expectations and that this led to disappointment with your purchase. We understand how important consistent performance is, especially with something as essential as a TV. Your comments are important to us and will be shared with our team to help improve future product experiences.
Keith | Insignia Support
junk
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It's six months old and the color went wonky, unwatchable. I bought it through the BB web site. It has to be packaged and back repairs. It will cost more to package and mail than the tv is worth. Find another brand and don't buy off their website.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for sharing your thoughts on the Insignia™ 24" Class F20 Series LED Full HD Smart Fire TV. We genuinely appreciate your feedback, as it helps us understand the experiences of our customers better. Your insights are valuable, and we strive to improve our products and services to enhance satisfaction. We hope you find the right solution for your needs!! Jeth | Insignia Support. https://www.bestbuy.com/site/insignia-24-class-f20-series-led-full-hd-smart-fire-tv/6490138.p?skuId=6490138
Cheap TV - you get what you pay for.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.TV cannot be tilted. Picture is overly bright and have not been able to adjust; have to toggle through all the smart TV junk to get to a normal cable channel.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi JohnN,
Thank you for taking the time to review our Insignia™ - 24" Class F20 Series LED Full HD Smart Fire TV. I understand you found it uncomfortable to use and that can be discouraging. We are continuously working on improving our products and their designs, so we definitely appreciate your feedback. If you have any questions or concerns, please use the link below to reach us and also you can contact this phone number 877-467-4289 for further assistance.
Insignia Products
Nikki
https://insigniaproducts.com
Okay tv for countertop
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Keeps timing out and shutting down. Adjusted settings but no joy. But for occasional use on my kitchen counter, and low price, I’ll live with it.
No, I would not recommend this to a friendHorrible
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I cannot get this thing to do anything its features say it does - keeps saying cant find app - try to dl - same message - cannot get it to hook up to my iphone and stream like its features say - just a horrible experience - spent hours trying to get it to do anything returning to store asap! Will by a samsung - much easier to eork with!!!!!
No, I would not recommend this to a friendNot great
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Won't stay on selected channel, constantly loses connection to both antenna and internet.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .we do apologies for the inconvenience with the product losing connection to both the antenna and the internet, as well as not staying on the selected channel. Connectivity issues can be caused by various factors, including signal interference or compatibility issues. We recommend troubleshooting steps and offer assistance through our customer support team. We're committed to resolving the issue and ensuring your satisfaction. Thank you for bringing this to our attention. Keith | Insignia Support https://www.bestbuy.com/site/insignia-24-class-f20-series-led-full-hd-smart-fire-tv/6490138.p?skuId=6490138
unhappy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Will not receive local stations via antenna! The so called smart is to smart and tries to connect for charges without letting you know !
No, I would not recommend this to a friendGood for kids
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Decent for my son he loves it to watch his cartoons and I really like the remote for some reason.
I would recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello AvionceA,
Allow me first to thank you for taking the time to share your feedback about our Insignia™ - 24" Class F20 Series LED Full HD Smart Fire TV and believe us that your comments will help us to deliver you a premium quality in our products. Do not hesitate to let us know if you ever need any help with it, remember that we are here for you and we are going to do always our best to assist you. Please feel free to contact us at 1-(877)-467-4289 Monday to Saturday 8am - 9pm CST.
Chelsea
Insignia Support
Please give us a visit at: https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285
Not happy with this TV the sound is horrible. The
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.When I use YouTube on this TV, the sound is horrible. I don’t feel like carrying this TV back to the store, but I don’t like it. It doesn’t work well I’m not happy.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for sharing your feedback, Imaj! We appreciate you taking the time to let us know about your experience with the Insignia™ 24" Class F20 Series LED Full HD Smart Fire TV. If you need any assistance or have any questions, please feel free to reach out! Jeth | Insignia Support
Cannot pair with cable remote
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.You cannot pair a cable TV remote with this television. We had to return it. It’s fine if you want to use it as a monitor, but be aware that it is a very low end television and I would not recommend it except for someone who wants to use just a very basic connection.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello RoseM,
We are truly sorry to read that the cable remote cannot be paired to this TV and you had to return the unit. Please feel free to contact us at 1-(877)-467-4289 Monday to Saturday 8am - 9pm CST, and we will gladly assist you in the best way possible.
Chelsea
Insignia Support
Please give us a visit at: https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285
Best Buy return policies are garbage
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Was gonna take back on 16th as it’s less than a month . Check receipt and says can’t take back anymore !!! That’s less than 30 days you clowns. Never opened box either
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for your feedback. We're sorry to hear about your experience with our return policy. We understand how frustrating this situation must be, especially since the product was never opened. Please reach out to us directly so we can assist you further and find a solution. Your satisfaction is important to us, and we appreciate your patience and understanding. -Rolf | Insignia Support https://www.bestbuy.com/site/insignia-24-class-f20-series-led-full-hd-smart-fire-tv/6490138.p?skuId=6490138
Arrived without remote or legs!!!!!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Arrived without remote or legs!!!!! It was a birthday gift for my daughter so by the time we opened it on her birthday the return window was (conveniently) expired!
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for sharing your experience with the Insignia™ - 24" Class F20 Series LED Full HD Smart Fire TV. We appreciate your feedback and understand how important it is for gifts to arrive complete and on time, especially for special occasions. Your insights are valuable to us as we continuously work to improve our products and services. We hope that your daughter still enjoyed her birthday celebration! Jeth | Insignia Support. https://www.bestbuy.com/site/insignia-24-class-f20-series-led-full-hd-smart-fire-tv/6490138.p?skuId=6490138
Inferior picture quality no spectrum app
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fire tv sound in picture inferior to the insignia Roku. I had to purchase a Roku stick in order to watch my cable which is through spectrum would not purchase again.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi Salt,
Thanks for taking the time to connect with us about your concern with your Insignia™ - 24" Class F20 Series LED Full HD Smart Fire TV. We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team.
Dina || Insignia Support || https://www.bestbuy.com/insignia
Thomasf
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very hard to stream to, if you are looking for something to stream to dont buy this tv. Also definitely did not work with a samsung phone had to use my ipad.
No, I would not recommend this to a friendPoor quality and sound
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This tv has poor picture qualityand the sound sucks as well
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for your honest feedback. We’re sorry to hear that the picture and sound quality did not meet your expectations. We appreciate you taking the time to share your experience, and your input will be shared with our team as we continue working to improve our products.
Keith | Insignia Support
Buy only if you use the internal speakers.
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Do not buy this TV. The speakers will not shut off no matter what you do. I have a Bose sound bar with an optical cable. So there should be no speaker sound, especially with the speakers turned off. This problem has occurred with two different TV's of this model. Other than that it works fine.
No, I would not recommend this to a friendBeware of Bestbuy sales items.
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this tv on sale. Thought I was going to be happy but NO! The screen is shattered.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello Dewellg,
Thank you for sharing your feedback regarding the Insignia™ - 24" Class F20 Series LED Full HD Smart Fire TV. We're truly sorry to hear that your TV arrived with a shattered screen. We understand how disappointing this must be, especially after looking forward to enjoying your new purchase.
Our team is committed to ensuring that our products meet your expectations. We recommend contacting our customer support team as soon as possible to address this issue. They will be able to assist you with troubleshooting or arranging for a replacement if necessary. We want to ensure you have the best possible experience with our product.
Thank you for your understanding and patience. - Emman | Insignia Products