Customer Ratings & Reviews
- Model:
- NS-24DF310NA21
- SKU:
- 6395125
Rating by feature
- Picture Quality
Rating 4.6 out of 5 stars
- Sound Quality
Rating 4.4 out of 5 stars
- Brightness
Rating 4.6 out of 5 stars
Customers are saying
Customers recognize the 24" Class F20 Series LED HD Smart Fire TV for its exceptional picture quality, with many praising its vibrant colors and crisp details. The TV's easy setup and user-friendly smart TV features, such as the Fire TV platform, are also well-received. However, some customers have expressed concerns about the remote control's functionality and the TV's occasional slowness.
This summary was generated by AI based on customer reviews.
You get what you pay for....
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Remember, you get what you pay for. Within a month I've got a 4" wide band on the screen of the TV. From top to bottom. And I when I called customer service the lady on the other end told me I had no other choice but to contact the manufacturer. I asked to talk to a manager and was told she could take a name and number and have them call me back. She could not have cared any less.
No, I would not recommend this to a friend- Cons mentioned:Remote control
Don’t waste your money.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Everything was smooth then 20 minutes later the remote stop working.
No, I would not recommend this to a friend - Cons mentioned:Remote control
Bad out of the box
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Remote wouldn’t sync out of the box. Bought online and had the hassle of returning. Stay away from this brand
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi Luke,
I would like to express my concern about your experience with this Insignia™ - 24" Class F20 Series LED HD Smart Fire TV. I want you to know that we deeply care about the experience our customers have when purchasing Insignia Products. This is why I would like to properly assist you by reviewing your situation whit this unit since it should be working correctly. Please reach out to us through the link below where we will gladly help you with this.
Dina | Insignia Support | https://www.insigniaproducts.com/contact-us
Worked great to begin with.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.As of two days ago, the TV appears to be frozen. Can not change channels or adjust volume. Tried changing batteries in remote but that didn't help either. Wondering if the issue is the remote rather than the TV.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi! We know that you would like to continue using your TV as usual, so please know that you are more than welcome to contact us on the link below, so that we can help you with your remote control and TV.
Viridiana E.
Insignia Support.
https://www.insigniaproducts.com/contact-us
Not working with Spectrum App
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It set up nicely, but I only find out after that the Spectrum app doesn't work with this television. I can't use it now.
No, I would not recommend this to a friendGood until it stopped working
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.In less than a year, the tv stopped turning on. A light on the back is still lit red, but neither the power switch nor remote work. Lesson learned, you get what you pay for.
No, I would not recommend this to a friendMaybe try something else
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We ended up returning it because it would randomly shut off and would not acknowledge anything plugged into the HDMI port.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .I'm sorry to hear about your experience with the Insignia 24" Class F20 Series LED HD Smart Fire TV. It can be very frustrating when a device is not functioning as expected, especially with issues like random shutdowns and HDMI connectivity problems. If you haven't already, it might be helpful to check if there were any firmware updates available that could have resolved these issues before returning the TV. Your feedback is important and could help others who are considering this product. Thank you for sharing your experience, and I hope you find a TV that better meets your needs! Jeth | Insignia Support. https://www.bestbuy.com/site/insignia-24-class-f20-series-led-hd-smart-fire-tv/6395125.p?skuId=6395125
- Cons mentioned:Remote control
Remote stopped working
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Its a good tv but the remote stop working and I only had the tv for 2 1/2 months and I don’t use the tv daily
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi there! Thank you for writing a review about our 24" Class F20 Series LED HD Smart Fire TV!We know how frustrating is that your stopped working. We would love to check this situation further with you! Please feel free to contact us at the link below to get assistance with your unit.
Rudson S.| Insignia Support. https://www.insigniaproducts.com/contact-us
Garbage disguised as a tv
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Second one I've had...software is so slow...after a while the software is updated with Amazon junk...no more memory left for your own apps...you're at the mercy of Amazon...do yourself a favor and get a Samsung...they are better
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for sharing your thoughts about your experience with the Insignia 24" Class F20 Series LED HD Smart Fire TV. We appreciate your honest feedback and apologize if the software updates have caused any inconvenience or concerns. We understand your frustration with the device's performance and the limitations that come with being a Fire TV product. We appreciate your suggestion to consider Samsung products, and we'll take your feedback into account as we continue to develop and improve our devices. Jeth | Insignia Support. https://www.bestbuy.com/site/insignia-24-class-f20-series-led-hd-smart-fire-tv/6395125.p?skuId=6395125
Cheap Price = Horrible experience
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this for the kiddo as a first TV, I regretted it after only a short while. Not sure if it is Fire TV or the TV itself, but when he wants to watch TV it generally take 5 to 10 minutes to power on and sign in. Then I have to fight with fire TV to get a show to work. Usually two or three attempts will get it to work. Save yourself the headache and pay for a slightly better TV.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello Rick,
Thanks for taking the time to connect with us about your concern with your Insignia™ - 24" Class F20 Series LED HD Smart Fire TV. We deeply care about the performance of our products and I would like to further review your situation.
Dina || Insignia Support || https://www.insigniaproducts.com/
Firetv
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought the TV to use in a camper. You had to go through a process to get the TV to give you a list of any stations. Those fire TVs to me are something I would never buy another one of.
No, I would not recommend this to a friendTv
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.17 mos later no picture no sound. It is past the warrany date.
No, I would not recommend this to a friendJUNK
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This TV takes FOREVER to boot up!! If I want to see a show I should turn the TV about 2 minutes before the start of the show because that's about how long it takes! Be careful!!!
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello, Thank you for taking the time out of your busy schedule to leave a review of the 24" Fire TV. I am sorry to read that you are having issues with the TV. Kindly contact us to be able to check all possible options with the unit.
Grecia M. Insignia Products | https://www.insigniaproducts.com/contact-us
2 Horrible TVs in a row
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have bought a lot of TVs in my time, and this is by far the worst. Not for picture quality or functionality. All that was fine. The first TV I purchased was broken out of the box (had a large shadow in the screen). I returned it. The second TV worked fine for 2 weeks, and then never turned on again. Of course, by the time I went to return it, it was out of the 15-day return policy. I will not be buying another one, and will avoid Best Buy in the future based on their return policy as well.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi there!
Thank you for writing a review about our 24" Fire TV! We know how disheartening is when a unit stops working as it was. We would love to assist you further in this situation, so please feel free to contact us at the link below!
-Angelica G. | Insignia Support.
https://www.insigniaproducts.com/contact-us
- Cons mentioned:Remote control
Returned
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had to return before taking home remote did not function
No, I would not recommend this to a friend Tried ittwice
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I got this tv for my kids so they could watch Netflix, Disney+, etc. It didn’t last 2 weeks before I had to exchange it. I thought it might just be an issue with that particular tv so I exchanged it for a new (same model) and had to return it for the same reasons as the 1st, it took 10- 15 minutes to turn on or sometimes didn't turn on at all. If you tried to use an app it took forever to load. I ended up getting a completely different tv
No, I would not recommend this to a friendpicture washes out from any angle
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.viewing on any angle the picture washes out or becomes very white, loosing most of the color
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for sharing your feedback about the Insignia 24" Class F20 Series LED HD Smart Fire TV! We appreciate your insights regarding the viewing angles and color experience, as they are valuable for us to understand how our products perform in different settings. Your input helps us continue to improve and enhance our offerings. Jeth | Insignia Support. https://www.bestbuy.com/site/insignia-24-class-f20-series-led-hd-smart-fire-tv/6395125.p?skuId=6395125
Incorrect manual - no PCM setting for optical conn
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Manual is not correct for this model. My wireless headphones don't receive several of the stations and the manual says set to PCM. This tv model does not have that setting. Home-Settings-Display & Sounds that leads to PCM does not exist. Instead it is Home-Settings-Sound - no PCM setting so optical cable is only picking up certain stations and I lose more all of the tim.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi LovesRed,
We are sorry for your experience. Please know that your feedback is important so we can improve the quality of our product.
Insignia Support
Lea
https://www.insigniaproducts.com/
Speakers failed after 2 months
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Insignia 24" F20 Series LED HD Smart Fire TV was purchased on Sept 09, 2021 on Nov 22, 2021 the speakers failed. The returnable date is Oct 01, 2021. I cannot recommend this Television. Speakers failed 52 days after return window closed.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello, Thank you for taking the time out of your busy schedule to leave a review of the 24" Fire TV in which the speakers are no longer working. I am sorry to read about this inconvenience. Kindly contact us to be able to check all possible options.
Grecia M. Insignia Products | https://www.insigniaproducts.com/contact-us
Great unit, well 1 of 2
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had one. Working fine. Bought a second...DOA. Returning it for another one which we will check on site.
I would recommend this to a friend