Customer Ratings & Reviews
- Model:
- NS-24DF310NA21
- SKU:
- 6395125
Rating by feature
- Picture Quality
Rating 4.6 out of 5 stars
- Sound Quality
Rating 4.4 out of 5 stars
- Brightness
Rating 4.6 out of 5 stars
Customers are saying
Customers recognize the 24" Class F20 Series LED HD Smart Fire TV for its exceptional picture quality, with many praising its vibrant colors and crisp details. The TV's easy setup and user-friendly smart TV features, such as the Fire TV platform, are also well-received. However, some customers have expressed concerns about the remote control's functionality and the TV's occasional slowness.
This summary was generated by AI based on customer reviews.
TV Restarts
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This TV restarts whenever it feels like it. I am not sure why, this is my only complaint.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi LatanyaT,
Thank you for taking time to write a review our Insignia™ - 24" Class F20 Series LED HD Smart Fire TV. This is not the quality we expect from our products. Your feedback is especially important to us and your concerns will be shared with our product team.
Dina || Insignia Support || https://www.insigniaproducts.com/
Hdmi
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The HDMI sometimes doesn't work. So it's difficult to connect.
No, I would not recommend this to a friendLike new total disappointment
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this a a return open item which stated excellent to new condition. Here the funny bad part all the plastic tuff was on it however the back cover is missing 80 percent of the screws. My guess it died BB fixed it as a doa and repacked it. Looks like the 10 bucks I saved was not worth it. Yes the TV works but I A. Either need to bring it back and exchange or find 8 tiny screws to properly secure the back cover of the TV. VERY poor quality check BB
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello. Thanks for taking the time to review our TV, we are really sorry to read that you experienced this situation with this product, please let us assist you in this by contacting us, so we can get the best solution available for you. Hector S. - Insignia Support https://www.insigniaproducts.com/contact-us
Constant Freezing, Buffering, and Rebooting
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible TV, but I guess I get what I paid for. The TV constantly freezes and buffers, always right when I want to hear or see something. The TV also, without rhyme or reason goes to the main menu page. I believe all these problems are a result of the "Smart Fire TV", I do not believe any of this would happen if it was just a TV that required a HDMI plug-in for video source.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello there. Thank you for taking the time to leave a review on Insignia 24" Smart Fire TV. We understand how upsetting this issue must be for you. Sometimes, the TV freeze or buffers while accessing some apps due to weak internet connection. But kindly contact us to further assist you.
Mary II Insignia Products II https://www.insigniaproducts.com/contact-us
- Cons mentioned:Remote control
Had to return it, No stand, No remote !
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.For a Geek Squad certified device, it came without a stand and no remote.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi Thom,
Thank you for taking the time to review our Insignia™ - 24" Class F20 Series LED HD Smart Fire TV. I understand you found it uncomfortable to use since it came without a stand and no remote and that can be discouraging. We are continuously working on improving our products and their designs so we definitely appreciate your feedback. If you have any questions or concerns, please use the link below to reach us and also you can contact this phone number 877-467-4289 for further assistance.
Insignia Products
Nikki
https://insigniaproducts.com
Need separate smart device
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Built in sofware is sssslllllloooooowwwwww. Had to put a Roku on it. Now perfect
No, I would not recommend this to a friendTurns on by itself after having it for 2 months
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It was working great but all of a sudden the tv turns on, on its own. We literally have to disconnect the television from turning on by itself .
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi!
I'm very sorry to read that the 24'' Fire TV that you own is behaving in such an odd way. Please, contact us at your earliest convenience so we can offer you some help. Gaby G. Insignia Products | https://www.insigniaproducts.com/contact-us
Will not connect to subscribed cable account.
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very disappointed with this item. Received item the day before I left on vacation . Upon my 2 week return I eagerly connected this device to my Wi-Fi and internet . It would not connect to my cable service regardless of method used (wired, wireless ,coax cable, hdmi) Connection was attempted on several devices…all with the same result
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .I'm not sure about this scenario. Is that mean this TV cannot connect to the internet neither by Wi-Fi nor by Internet? Or, you what you said is cannot reach your subscription by an app on the TV? At the end, you said "Connection was attempted on several devices…all with the same result". I assume the devices include your phone and others. Is that the Internet service provider issue? May I know your cable/Internet provider, router and how did you connect the TV to Internet?
Too complicated
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very difficult to understand operation. First 10 minutes of viewing lots of pixelating and audio issues.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello,
Thank you for taking the time to leave a review. I am truly sorry to read about the inconvenience you experienced in getting this Fire TV. We do have a variety of models so I am sure you can find one that works out for you. In the case that you still have this, feel free to contact my team for further help.
Dina | Insignia Support | https://www.insigniaproducts.com/contact-us
- Cons mentioned:Speed
Slow
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It is super slow. If it wasn’t for a kids room, I’d never have bought it!
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi Maken!
Thank you for taking the time to review our Insignia 24" Class F20 Series LED HD Smart Fire TV, we're very sorry to read you are experiencing this issue with one of our products, please contact us using the link below, we'll be more than happy to assist you regarding this matter.
Insignia Support
Alvin
www.insigniaproducts.com/support
Inferior to most TV’s
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This TV doesn’t allow you to stream from other devices. Very little memory to download apps.
No, I would not recommend this to a friendWas not clear on exchange policy, not in the email
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was a bit disappointed. I ordered the wrong size TV for my son. When I went back to the store they said I ordered it online so I would have to call them. When I called them they said they couldn’t help me because it was 24 days since purchase. TV aid too small and slow. I wanted to exchange it to a bigger TV and pay the difference. My son is disappointed and so am I.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello, Thank you for taking the time out of your busy schedule to leave a review of the 24" Fire TV. I am sorry to read that you are having issues with the TV and the size. I do apologize for the inconvenience. Kindly contact us to be able to check all options.
Grecia M. Insignia Products | https://www.insigniaproducts.com/contact-us
24" INSIGNIA SMART TV
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.INSIGNIA 24 " TV I DON'T RECOMEND THIS TV. I WAS NOT ABLE TO DOWNLOAD ANY OF THE APPS TO BE ABLE TO WATCH TV.
No, I would not recommend this to a friend- Cons mentioned:Remote control
Remote problem
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Tv remote don’t work no more after a few months don’t buy it
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi Thieng,
Thank you for taking the time to review our Insignia™ - 24" Class F20 Series LED HD Smart Fire TV. I understand you found it uncomfortable to use since just few months it stopped working and that can be discouraging. We are continuously working on improving our products and their designs so we definitely appreciate your feedback. If you have any questions or concerns, please use the link below to reach us and also you can contact this phone number 877-467-4289 for further assistance.
Insignia Products
Nikki
https://insigniaproducts.com
Terrible TV
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The TV worked fine the 1st 3 months. Now it’s a piece of garbage. No voice at all sometimes and certain channels…..then it comes back 2 hours later. Then it speaks only Spanish and commercials are in English. We bought it on Dec. 29, 2021. So its 8 months old but has been doing this since June. Never again will I buy from Best Buy.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi there! Thank you for writing a review about our 24" Class F20 Series LED HD Smart Fire TV! We understand you're having issues with the unit. We would love to check this situation further with you! Please feel free to contact us at the link below to get assistance with your unit.
Rudson S.| Insignia Support. https://www.insigniaproducts.com/contact-us
Video freezes.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this Smart TV to stream from the Internet. It would work just fine for an hour or two but then the video would freeze. You would have to reset the TV by unplugging it, holding the power switch on the TV for 30 seconds, plugging it back in and waiting 10 minutes, then holding the power switch again. Nope! Just nope. I am not going through those gymnastics every couple of hours just to watch TV.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi!
We understand that having to perform all those troubleshooting steps each time that you want to watch TV can be annoying and so, please know that you can contact us on the link below, and we will gladly check what available options we have for you.
Viridiana E. Insignia Support https://www.insigniaproducts.com/contact-us
Insignia tv
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It did not work and it wasn’t compatible to stream with our cable provider. We returned!
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello, Thank you for taking the time out of your busy schedule to leave a review of the 24" Fire TV. I am sorry to read that you had to return the unit. However, we appreciate the feed back.
Grecia M. Insignia Products | https://www.insigniaproducts.com/contact-us
Do not buy this TV
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible terrible TV. Worked one month and then wouldn't turn on anymore. Spend 45 minutes go through Best Buy customer service and all they could do is have me take it kin at certain time and they could try to fix it. Just one problem with this. I bought it online because I dont drive much anymore. Figureing my gas to get to store and back would almost cost me as much as buying a new TV. Stay away from this brand. Terrible!
No, I would not recommend this to a friendInteresting...
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I can't get ABC or channel 9 (LA area). I like Alexa in the unit. I like getting more news channels.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi Mike,
Thank you for taking the time to review our Insignia™ - 24" Class F20 Series LED HD Smart Fire TV. We apologize if it did not exceed your expectations since you cannot access ABC or Channel 9. We are continuously working on improving our products and their designs and if you have any more questions or concerns, please use the link below to reach us.
Insignia Products
Lisa
https://insigniaproducts.com
- Cons mentioned:Remote control
Do not recommend
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Remote only worked once. Tried to use again and it would not function.
No, I would not recommend this to a friend