Customer Ratings & Reviews
- Model:
- NS-24DF310NA21
- SKU:
- 6395125
Rating by feature
- Picture Quality
Rating 4.6 out of 5 stars
- Sound Quality
Rating 4.4 out of 5 stars
- Brightness
Rating 4.6 out of 5 stars
Customers are saying
Customers recognize the 24" Class F20 Series LED HD Smart Fire TV for its exceptional picture quality, with many praising its vibrant colors and crisp details. The TV's easy setup and user-friendly smart TV features, such as the Fire TV platform, are also well-received. However, some customers have expressed concerns about the remote control's functionality and the TV's occasional slowness.
This summary was generated by AI based on customer reviews.
Insignia won't connnect to internet
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible TV. Would not connect to internet. Was with Insignia help for 45 minutes trying to connect to internet. Finally, they told me to return TV as it was defective.
No, I would not recommend this to a friendCustomer service is a 1
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This isn’t a good tv the color and quality isn’t good and not being able to return it gives me all the more reason to not buy another product from here
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi TrueReview,
Thanks for taking the time and effort to leave a review our Insignia™ - 24" Class F20 Series LED HD Smart Fire TV. We apologize that our product did not satisfy your expectations. We are continuously working on improving our products and their designs and if you have any more questions or concerns, please use the link below to reach us.
Insignia Products
Lisa
https://insigniaproducts.com
disappointed
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I did not realize that you HAVE TO HAVE Alexa to use this TV until I tried to set up. I do not want Alexa and disappointedly returned the TV because of this.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi Disappointed,
Thank you for taking the time to review our Insignia™ - 24" Class F20 Series LED HD Smart Fire TV. I understand you found it uncomfortable to use and that can be discouraging. We are continuously working on improving our products and their designs so we definitely appreciate your feedback. If you have any questions or concerns, please use the link below to reach us and also you can contact this phone number 877-467-4289 for further assistance.
Insignia Products
Nikki
https://insigniaproducts.com
Horrible tv lasted a month
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have had this tv a MONTH...that is it. It tries to turn on and never gets past the first screen. Its an absolute piece of garbage, do not buy this crap! It laated ONE MONTH!
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi!
We realize that you just want to have a working TV and the fact that this unit is not longer working can be frustrating. Please know that we would love to review this situation and so, you can contact us on the link below.
Viridiana E. Insignia Support https://www.insigniaproducts.com/contact-us
Terrible!
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awful! The software is SO slow and sluggish. It takes several minutes for the menus and channel guide to load. I hate this TV.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi Jdbaker2163,
Thank you for taking the time to review our Insignia™ - 24" Class F20 Series LED HD Smart Fire TV. I understand you found it uncomfortable to use since the software is slow and takes minutes for the menu and channel guide to load and that can be discouraging. We are continuously working on improving our products and their designs so we definitely appreciate your feedback. If you have any questions or concerns, please use the link below to reach us and also you can contact this phone number 877-467-4289 for further assistance.
Insignia Products
Nikki
https://insigniaproducts.com
Ms
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This TV did not serve the intended purpose unable to get the screen to adjust properly unable to get this TV to respond to the cable provider programs . Just a hot mess!!!
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi Sherry,
Thank you for taking the time to review our 24' Class F20 Series LED HD Smart Fire TV. I understand you had issues adjusting the picture size and it can be confusing. But, we will be happy to troubleshoot it and check your options for you. Please, use the link below to reach us.
Insignia Support
Miguel C.
https://www.insigniaproducts.com/contact-us
Nightmare
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Tv nice Service sucks. So Spending 64 minutes on the phone. Transfer 5 times. Each time had to repeat my problem to be told Sorry don't do that Let me transfer you
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi there!
Thank you for sharing your experience with our 24" Fire TV! We know how annoying is for you that your unit is not working as expected and you are not getting service. We would love to assist you! Please feel free to click at the link below to get assistance with your unit.
-Angelica G. | Insignia Support.
https://www.insigniaproducts.com/contact-us
Tv
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.TV worked for or 3 or 4 months. The extended warranty is outrageyes with this place with the producthat.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi KarenC,
Thank you for taking the time to review our Insignia™ - 24" Class F20 Series LED HD Smart Fire TV. I understand you found it uncomfortable to use since the TV only worked for 3 to 4 months and that can be discouraging. We are continuously working on improving our products and their designs, so we definitely appreciate your feedback. If you have any questions or concerns, please use the link below to reach us and also you can contact this phone number 877-467-4289 for further assistance.
Insignia Products
Nikki
https://insigniaproducts.com
POC
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I need to return this tv. It doesn't have my cable app and it says it is not connected to my Wi-Fi and won't let me sign in to my apps when it is connected. Piece of crap.
No, I would not recommend this to a friendCompletely stopped working after 2 weeks
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This TV stopped working after 2 weeks and now I can't return it bc its out of the return period. Do not buy this brand or TV!
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello Ughhh,
Thank you for the review. I understand that you are having some issues with one of our product. However, we would love to have some clarification about it, do not hesitate in reaching us at https://www.insigniaproducts.com/support.
Insignia Support,
Merjorie
www.insigniaproducts.com/support
I wouldn’t suggest this one
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.my son bought this to play his little video games he claims a monitor wouldn’t be sufficient -_- but surprise surprise the tv isn’t better.. the screen isn’t clear at all.
I would recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi there!
Thank you so much for writing a review about our 24" Fire TV! We understand how disheartening is when a product does not work as expected. We would love to assist you further in this situation! Please feel free to contact us at the link below.
-Angelica G. | Insignia Support.
https://www.insigniaproducts.com/contact-us
A waste of time
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I used the monitor twice. Turned it on yesterday and the screen is faded then the monitor looks like it turns off. Returning tomorrow.
No, I would not recommend this to a friendBad choice
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this as an open box and used some rewards points. Brought it home and it did not work Although my Best Buy card was reduced see, my rewards were not!
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello, thank you for taking the time to leave a quick review of the 24" Class LED Smart Fire TV. I am sorry to read that you are having issues with your open box TV, please feel free to get in contact with us at 1-877-467-4289 so we can take a look at some troubleshooting steps together.
Duban M- Insignia support
INSIGNIAPRODUCTS.COM/CONTACT-US
Retuned immediately
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this as an open box tv. The open box label was faded and I didn’t notice that it said the stand and 1 remote was missing. I returned the tv the next day.
No, I would not recommend this to a friendSlow tv
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Programs freeze and apps take forever to load. To late to exchange since I was affected by hurricane Ian.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi there! Thank you for writing a review about our 24" Class F20 Series LED HD Smart Fire TV! We understand that you're having issues with your fire tv because programs freeze and apps take forever to load . We would love to check this situation further with you! Please feel free to contact us at the link below to get assistance with your unit.
Rudson S.| Insignia Support. https://www.insigniaproducts.com/contact-us
Heart broken
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The television is not what i thought not operating with a antenna and not picking up the basic channels
No, I would not recommend this to a friendRare visits part 2
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Poor communication and took long to get the item. Was not polite and helpful at the store.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello RichardR,
I personally would like to apologize for the experience that you have gone through. I would feel the same way if it happens to me. If you need further assistance, please contact our customer service at 1 (877) 467-4289 Daily 8am - 9pm CT.
Insignia Support
Molina
www.insigniaproducts.com/support
TV will NOT sync with a Direct TV remote !
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.TV will NOT sync with Direct TV remote! You must use a universal remote,therefor using 2 remotes - not good for a person in their 80'S!
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello, Thank you for taking the time out of your busy schedule to leave a review of the 24" Fire TV. I am sorry to read that you are having issues with the remote. Kindly contact us to be able to assist you with any questions or concerns.
Grecia M. Insignia Products | https://www.insigniaproducts.com/contact-us
tv
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This product does not support phone to tv signal and does not screen share. No bluetooth capabilities. Not worth buying
No, I would not recommend this to a friendDon't Buy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.You can not get many apps on this TV. I am not able download my cable app! Don't buy.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello JoeJr,
Thanks you very much for taking the time to review our TV. I know that this could be an unfortunate situation, but please let us help you with it by contacting us, and we will do everything in our hands to get this solved and deliver the best experience to you.
Hector S. - Insignia Support https://www.insigniaproducts.com/contact-us