Customer Ratings & Reviews
- Model:
- NS-24DF310NA21
- SKU:
- 6395125
Rating by feature
- Picture Quality
Rating 4.6 out of 5 stars
- Sound Quality
Rating 4.4 out of 5 stars
- Brightness
Rating 4.6 out of 5 stars
Customers are saying
Customers recognize the 24" Class F20 Series LED HD Smart Fire TV for its exceptional picture quality, with many praising its vibrant colors and crisp details. The TV's easy setup and user-friendly smart TV features, such as the Fire TV platform, are also well-received. However, some customers have expressed concerns about the remote control's functionality and the TV's occasional slowness.
This summary was generated by AI based on customer reviews.
Not Roku Stick friendly
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The USB does not power the Stick. You cannot default the input source, so it always boots up to fire TV, meaning you always have to use two remotes to play roku - one to select input and then the roku. They are more interested in promoting Amazon than supporting customer options. : (
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello, Thank you for taking the time out of your busy schedule to leave a review of the 24" Fire TV. I am sorry to read about this inconvenience. We comprehend that this is very frustrating. Kindly contact us to be able to assist you.
Grecia M. Insignia Products | https://www.insigniaproducts.com/contact-us
Ok but not thrilled
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Screen Image is fantastic but screens lag when changing channels
No, I would not recommend this to a friendProduct not tested, can't comment
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Unfortunately my TV broke before I used it. The screen broke in shipping.
No, I would not recommend this to a friendtrouble using apps
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Apps are glitchly, even FreeVee which is an Amazon app.
No, I would not recommend this to a friendBad sound, does not work with headphones
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Headphones will not function with this product. Even though the manufacturer advertises that headphones work with this product they do not. The customer service is horrible. They will not even address this issue. The speakers on this product are not good. The picture is okay.
No, I would not recommend this to a friendDisappointed
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The TV does not work properly. Takes 10 minutes for it to connect to the internet when you turn it on, and has massive latency issues. I have a 75in Samsung Smart Tv that cinnects immediately and has no issues.
No, I would not recommend this to a friend- Cons mentioned:Remote control
2 Remote controls reqired
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It is necessary to use 2 remotes to control tv. Insignia does not inform customers that their tv is not compatable with cable box,
No, I would not recommend this to a friend Don't buy this tv
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I returned the tv because it did not work well. When turning the channel the screen would just be black. Very slow. Takes a long time to turn on.
No, I would not recommend this to a friendFire OS is worthless
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This TV has a lot of bugs, Amazon's fire OS is horrible. I've had to repeatedly unplug the TV to reset it, because the OS will crash randomly. Amazon recently updated the OS and it's caused even more problems, the closed captioning isn't working properly.
No, I would not recommend this to a friendTerrible
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible tv, it is so slow to any commands given on the remote and takes 10 minutes to get anything to pull up. DO NOT BUY
No, I would not recommend this to a friendWaste of money
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Doesn’t work properly, always freezes and takes forever to open apps.
No, I would not recommend this to a friendInsignia non-functional tvs
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The first tv didn't work at all. Best buy replaced it. The second one worked the first night, but the second day it stopped responding to input from the remote and I couldn't watch it after that. Best buy was great, they took it back both times. But both tv's were defective from the factory.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi Arthur!
Thank you for taking the time to review our Insignia - 24" Class F20 Series LED HD Smart Fire TV, we're very sorry to read you are experiencing this issue with one of our products, please contact us using the link below, we'll be more than happy to assist you regarding this matter.
Insignia Support
Alvin
www.insigniaproducts.com/support
Nice, but can't find my DVR!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It's nice, but I can't get it to find my DVR (Tivo). Might have to return it!!!
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello, Thank you for taking the time out of your busy schedule to leave a review of the Fire TV in which you are having issues connecting it to your DVR. I am sorry to read about this inconvenience. Kindly contact if you have any questions or concerns.
Grecia M. Insignia Products | https://www.insigniaproducts.com/contact-us
Damaged
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Removed tv from box. Lower left-hand corner screen is cracked.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi,
Thank you for taking the time to review our Insignia™ - 24" Class F20 Series LED HD Smart Fire TV. I understand you found it uncomfortable to use since you mentioned that the screen is cracked and that can be discouraging. We are continuously working on improving our products and their designs so we definitely appreciate your feedback. If you have any questions or concerns, please use the link below to reach us and also you can contact this phone number 877-467-4289 for further assistance.
Insignia Products
Nikki
https://insigniaproducts.com
poor value
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This TV worked for two and a half years and then simply refused to power on. WHAT A WASTE.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .We appreciate you taking the time to provide your feedback on our TV’s lifespan. We understand your concerns and apologize for any inconvenience this may have caused. Our goal is to deliver quality products that stand the test of time, and we’re disappointed to hear that your experience did not meet these standards.
We would like to learn more about the issue and see how we can make things right. Please contact our customer service team at your earliest convenience so we can assist you further. Additionally, we will take your feedback as an opportunity to improve our products and services.
Thank you for bringing this to our attention. - Carl | Insignia Products
Audio gave out
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Sound output stopped altogether after a year. Researched online for a fix and found hundreds of others with the same issue. There’s a programming or design error causing this problem. I would not buy this brand again.
No, I would not recommend this to a friendFAIL
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Finally got it mounted, tried to pair it, and it would not boot up. Called the help number and for over a half hour we tried over and over again to get it paired up and it was a total fail! Was told to return it ASAP
No, I would not recommend this to a friendLife is too short for this aggravation
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.After spending 4 hours trying to hook this tv up to our cable and the internet ( with no manual!!) and no success, I returned it to Best Buy. They took it back, no issues!
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello BigMistake,
We regret that you have received a product with no manual guide to help you set up the TV with your cable and internet. I understand how inconvenient this must be for you. If there is anything that we can do please let us know, feel free to contact us at 1 (877) 467-4289 Daily 8am - 9pm CT, and we will gladly assist you in the best way possible.
Chelsea
Insignia Support
https://www.insigniaproducts.com/
Wifi not working
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The tv has only 4 days of use and Its already not working properly. All of a sudden it's not connecting to the wifi and I wasn't able to reset it because I won't load anything. Very disappointed.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello, thank you for taking the time to leave a quick review of the 24" Class LED HD Smart Fire TV. I am sorry to read that you are having connectivity issues with your TV, I know how frustrating this can be when trying to enjoy your streaming services. Please feel free to give us a call at 1-877-467-4289 so we can take a look at troubleshooting steps together.
Duban M- Insignia support
INSIGNIAPRODUCTS.COM/CONTACT-US
terrible service.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.THE after sale support is terrible. 9 hours trying to get set up. none of your people know how to do it. i should return it.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi there!
Thank you very much for taking the time to review our Insignia™ - 24" Class F20 Series LED HD Smart Fire TV. I know that this could be an unfortunate situation, but please let us help you with it by contacting us, and we will do everything in our hands to get this solved and deliver the best experience to you.
Insignia Support
Shella
www.insigniaproducts.com/support