Customer Ratings & Reviews
- Model:
- NS-24F201NA23
- SKU:
- 6491295
Rating by feature
- Picture Quality
Rating 4.7 out of 5 stars
- Sound Quality
Rating 4.5 out of 5 stars
- Brightness
Rating 4.7 out of 5 stars
Customers are saying
Customers regard the 24" Class F20 Series LED HD Smart Fire TV highly for its picture quality, ease of use, and ideal size. Many appreciate the value for the price and simple setup. However, some customers have reported issues with the remote control and connectivity. A few have also noted concerns regarding the stand and volume.
This summary was generated by AI based on customer reviews.
review
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.we love it very much and enjoying this product at home.
I would recommend this to a friendInsignia doesn't work for very long, not friendly!
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this for an older friend in Jan 2023. it died just under 16 months of use. The setup is not intuitive and older older folks may need a LOT of help navigating setup and use. This was being used for Over-the_Air TV rather than streaming and worked well as long as the unit worked. Tuner needed to rescan TV channels often. Finally couldn't find ANY TV channels, even though a replacement TV worked just fine in the same location and with the same antenna. Spend a little more to get a TV that will last longer.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .We're sorry to hear about the issues you and your friend experienced with the TV, including its short lifespan and the challenges with setup and use. Providing reliable and user-friendly products is important to us, and we apologize for any inconvenience this has caused. Your feedback regarding the setup process and tuner performance is valuable, and we'll use it to improve the design and functionality of our TVs in the future. If you need assistance with finding a more suitable replacement or if there's anything else we can do to help, please don't hesitate to reach out to us. We apologize again for any inconvenience this has caused and appreciate your understanding. Keith | Insignia Support https://www.bestbuy.com/site/insignia-24-class-f20-series-led-hd-smart-fire-tv/6491295.p?skuId=6491295
Disappointed
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Menu on startup not great, can’t default directly to fios without having to exit the menu
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for your feedback. We appreciate your honesty about the startup menu and the inconvenience of not being able to default directly to Fios. Your insights are valuable to us, and we will take this into consideration for future improvements. Your satisfaction is important to us, and we appreciate you sharing your experience. Keith | Insignia Support
Perfect little TV for a small space
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good for the space and price. Issues when network drops and trying to reconnect.
I would recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for your review! We're glad to hear that your Insignia™ 24" Class F20 Series LED HD Smart Fire TV fits well in your space and offers good value for the price. We appreciate your feedback regarding the network connectivity issues. If you continue to experience problems, please don't hesitate to reach out to our customer service team for assistance. We hope you enjoy your TV! Ed | Insignia Support | https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285
24 inch Insignia TV
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fit kitchen counter with excellent spacing and maneuverability.
I would recommend this to a friendDecent small tv
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.No complaints for the price. The tv does what it is supposed to.
I would recommend this to a friendAs expected
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.As expected for the price. Wish it has a few more options.
I would recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for your feedback. We appreciate your insights and understand your desire for more options. Your comments help us identify areas for improvement. Keith | Insignia Support
- Cons mentioned:Remote control
Not Dish friendly
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have Dish network. I like to use Dish remote to turn on tv and Dish at same time. I had it set once but now have to turn on tv then tell it to go to Dish.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi MargaretM,
Thank you for taking the time to review our Insignia™ - 24" Class F20 Series LED HD Smart Fire TV. I understand you found it uncomfortable to use and that can be discouraging. We are continuously working on improving our products and their designs, so we definitely appreciate your feedback. If you have any questions or concerns, please use the link below to reach us and also you can contact this phone number 877-467-4289 for further assistance.
Insignia Products
Nikki
https://insigniaproducts.com
Smart TV
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good TV for the price. Sufficient resolution and OK remote.
I would recommend this to a friend- Cons mentioned:Remote control
Missing parts.
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Brought an open box in excellent condition. Come without remote control and legs screw. I ordered it online, and the solution from customer service is only to return it to the store. If I was able to go to the store not ordered it online.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for your feedback on the Insignia™ - 24" Class F20 Series LED HD Smart Fire TV. We apologize for the inconvenience caused by the missing remote control and leg screws. We understand how frustrating it can be to receive an incomplete product, especially when ordering online.
Please reach out to our customer support team again and mention your situation. We want to ensure you receive the missing parts without the need to visit the store. Your satisfaction is very important to us, and we're here to help resolve this issue promptly.
Thank you for bringing this to our attention, and we appreciate your understanding and patience. -Rolf | Insignia Support https://www.bestbuy.com/site/insignia-24-class-f20-series-led-hd-smart-fire-tv/6491295.p?skuId=6491295
- Pros mentioned:Picture quality
Frequent sound issues with no permanent fix
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.While this tv has a great picture, especially for a 24 inch tv being used in an office, it has constant sound issues. For no apparent reason, sound either drops-out or crackles at an ear-splitting volume. Have tried resetting, checking for os updates, google for other possible fixes, with no luck. Doesn't matter programming source, sound just isn't consistent. Returned the first one within days of purchase, and will probably have to return this one and get something else. That's difficult in a 24/27 inch footprint and with real HD.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi there!
Thank you for taking the time to review our Insignia™ - 24" Class F20 Series LED HD Smart Fire TV, we're very sorry to read you are experiencing this issue with one of our products, please contact our customer service at 1 (877) 467-4289 Daily 8am - 9pm CT, we'll be more than happy to assist you regarding this matter.
Insignia Support
Angela
www.insigniaproducts.com/support
tv
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It's a cheap TV. It works ,has a watchable picture.
I would recommend this to a friendBill
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice tv but hard to get dish anywhere. It takes 2 tries before it works
I would recommend this to a friendGood TV
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It does what it’s supposed to do at a great price!
I would recommend this to a friend24 tv
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It performs as described and sold without problems
I would recommend this to a friendSmart Tv
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Am in looooooooooooooooooooooooooooooooooove with it
I would recommend this to a friendGood TV for Kids room or guest room.
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased 2. Worked for 2 days flawlessly. These were synced together for a dual monitor set-up and functioned as TV's as well as computer monitors. On the third day the monitors would not work correctly. 1 would turn on the other would not show picture. Ended up returning both as they did not meet my needs and did not work properly when linking them together through windows.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for taking the time to share your experience with the Insignia™ - 24" Class F20 Series LED HD Smart Fire TV. We appreciate your feedback regarding the dual monitor setup, as it helps us understand customer needs better. Your insights are important in guiding our efforts to enhance product performance and user satisfaction. We hope you find a solution that perfectly suits your setup in the future! Jeth | Insignia Support. https://www.bestbuy.com/site/insignia-24-class-f20-series-led-hd-smart-fire-tv/6491295.p?skuId=6491295
- Cons mentioned:Connectivity
Check your item
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I returned the item because the plug in was defective.So I purchased another item instead .
No, I would not recommend this to a friend Awkward as monitor, poor speakers
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am using this as a computer monitor. I have to wait for it to boot each time instead of letting me set HDMI Input as default. Had to buy external speakers as the built-in can't be heard even at max setting.
No, I would not recommend this to a friendCould be better.
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good price. Serves its purpose, but very slow to respond.
I would recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for your feedback. We are glad to hear that you found the price reasonable and that the product serves its purpose. We appreciate your honesty about the response time and will take this into consideration for future improvements. Your insights are valuable to us as we strive to enhance our products and services. Keith | Insignia Support