Customer Ratings & Reviews
- Model:
- NS-24F201NA23
- SKU:
- 6491295
Rating by feature
- Picture Quality
Rating 4.7 out of 5 stars
- Sound Quality
Rating 4.5 out of 5 stars
- Brightness
Rating 4.7 out of 5 stars
Customers are saying
Customers regard the 24" Class F20 Series LED HD Smart Fire TV highly for its picture quality, ease of use, and ideal size. Many appreciate the value for the price and simple setup. However, some customers have reported issues with the remote control and connectivity. A few have also noted concerns regarding the stand and volume.
This summary was generated by AI based on customer reviews.
Disappointed
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I really wanted to like this TV but it kept glitching. At first I thought that I could let it go but I’ve only had it a week and it’s glitched everyday. It has to be returned.
No, I would not recommend this to a friendLittle tv
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not to bad for a kids tv kinda slow though but not bad for the price!
I would recommend this to a friendNot working for me.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very difficult to find stations that I want & to actually see them. Sadly, I may have to return it. It does fit in the small space I needed! Thank you.
No, I would not recommend this to a friendNot Worth its money
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.After using for less than two months the t.v. just turns off and remote and t.v. do not take commands. I have to unplug T.V. count to 10 to reboot.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for sharing your experience, RobinS — we truly appreciate you taking the time to provide feedback. Your input helps us better understand how the product is performing in real-world use, and we’re always listening closely to what our customers have to say. We're glad you chose the Insignia™ Smart Fire TV, and your comments are valuable as we continue to enhance the experience for everyone. Jeth | Insignia Support.
- Pros mentioned:Picture quality
Dont Waste Your Money
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.A great tv while it worked. Great picture and spound. Some lag time when changing channels. It lasted 3 weeks then ceased working. Couldnt teturn and not worth paying to ship to mfr. Chalk up to lesson learned. Will never buy agai
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi VictoriaB,
Thank you for sharing your feedback. We’re glad to hear that you enjoyed the picture and sound quality of the Insignia™ 24" Class F20 Series LED HD Smart Fire TV. We understand how important it is for your TV to perform reliably. Your comments about the lag time and the issue you experienced after three weeks are valuable to us. We strive to improve our products and services continuously, and your insights help us in that process. If you have any further concerns or need assistance, please feel free to reach out to our customer support team. We appreciate your input and hope to have the opportunity to serve you better in the future. Patricia | Insignia Support
24" tv
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Disappointed in the picture quality. You have to be directly in front of the tv to see a good picture. A little to the side either way it fads out.
No, I would not recommend this to a friend- Cons mentioned:Remote control, Stand
The box, screws, remote, stand are missing
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The remote, screws, stand, and box are missing.
No, I would not recommend this to a friend - Cons mentioned:Remote control, Volume
Avoid
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Super laggy. Returned. Could not keep up with remote instruction. Volume gets stuck up.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello JacobH,
Thank you very much for taking the time to review our Insignia - 24" Class F20 Series LED HD Smart Fire TV. I know that this could be an unfortunate situation, but please let us help you with it by contacting us, and we will do everything in our hands to get this solved and deliver the best experience to you.
Insignia Support
Alvin
www.insigniaproducts.com/support
It looks very promising but it has set-up issues!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I got this Fire TV set for a great deal but the set-up became a nightmare! I accidentally selected to set-up a WiFi connection out of curiosity when I only want to watch over the air channels. When trying to go back to the beginning, it would not allow me unless I would complete that step. Just when I thought all was good and started to watch some channels, the same WiFi installation menu would show up and it wouldn't go away! I couldn't find an option to reset it to its manufacturing settings. I had no choice but to return it with a broken heart! I hope with this review, Insignia will fix it for their next production line!
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi there! Thank you for writing a review about our 24" Class F20 Series LED HD Smart Fire TV! We understand that you're having issues setting up the fire TV. We would love to check this situation further with you! Please feel free to contact us at the link below to get assistance with your fire TV.
Rudson S.| Insignia Support. https://www.insigniaproducts.com/contact-us
ok tv
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.ok (tv). what sux is that every time you Turne off tv and have it back on it won't stay on ANTT or HDMI. it keep to app station not every time.
I would recommend this to a friend- Cons mentioned:Remote control
Disappointed
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Remote control broken into called customer service for an exchange and representative suggested that I purchase a universal remote
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi there. Thank you for writing a review about our Insignia Fire Tv. We know how frustrating it is that the remote of this tv was broken and you were advice to purchase a universal remote. We would love to check this situation further with you. Please feel free to contact us at the link below to get assistance with your unit.
Mariepel C.| Insignia Products
https://www.insigniaproducts.com
Would not recommend
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Picture is decent but the sound is very quiet. Would not recommend
No, I would not recommend this to a friendLinda
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not easy to set up and use. Hooked up Roku but TV only wants me to use amazon prime and I do not have a Amazon Prime account so guess I will have to open one up.
No, I would not recommend this to a friend- Cons mentioned:Connectivity
Not so good of a purchase
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Kids tv, we don't really like them. They have bad sound quality and connection issues they have many problems.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for your review. We're sorry to hear that the Insignia™ 24" Class F20 Series LED HD Smart Fire TV didn't meet your expectations, especially with the sound quality and connection issues. Your feedback is important to us, and we'll look into these problems. If you need assistance or have any questions, please feel free to reach out. Ivy | Insignia Support
Not your Usual TV
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The remote is unpredictable. The design of the remote it self is difficult to hold on to, while using it.
No, I would not recommend this to a friendVery poor quality TV set useless Amazon features
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Poor picture quality, very blurry, useless as a computer monitor or for gaming. The "smart" TV functions are frustrating. Very slow and a lot of input lag on the menu. The TV will turn itself back to the home screen anytime it is turned on, so it will not stay on a selected input. Requires an Amazon account sign in just to use the TV. Would not recommend this to any person for any reason at all. Insignia was my go-to brand for inexpensive TVs, but not after this.
No, I would not recommend this to a friend- Pros mentioned:Ease of use
new TV
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice smart TV and perfect for my kitchen. easy to use.
I would recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi HLJJ. Thank you for writing a review about our Insignia 24" Smart Fire TV. I am glad that this tv is perfect to your kitchen and easy to use for you. Your nice feedback is really appreciated. We would love to check this situation further with you. Please feel free to contact us at the link below to get assistance with your unit.
Mariepel C.| Insignia Products
https://www.insigniaproducts.com
You get what you pay for ✨
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Tv glitches from time to time but it’s overall good. I use it to watch DVDs only or as a game monitor. I would guess the apps work just fine though.
I would recommend this to a friendTvland
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Returned TV. Worked fine for a few days. Then periodically it would not turn on when we turned it on and it would not turn off when we turned it off. All of a sudden the Netflix sound would come blaring out of it when the TV was not on and no one was near any of the remotes. The TV was returned.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi there,
Thanks for taking the time and effort to leave a review. Hearing your feedback is important so we can continue to improve our products. Please contact us if there is anything that we can assist you with the # is 888-237-8289.
Insignia Support,
Renee
https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285
- Cons mentioned:Remote control, Stand
online purchase
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.was in bad shape. no stand no remote . was not happy when i picked up
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi Duke!
Thank you for taking the time to review our Insignia - 24" Class F20 Series LED HD Smart Fire TV, we're very sorry to read you are experiencing this issue with one of our products, please contact our customer service at 1 (877) 467-4289 Daily 8am - 9pm CT, we'll be more than happy to assist you regarding this matter.
Insignia Support
Alvin
www.insigniaproducts.com/support