Customer Ratings & Reviews
- Model:
- NS-24F201NA23
- SKU:
- 6491295
Rating by feature
- Picture Quality
Rating 4.7 out of 5 stars
- Sound Quality
Rating 4.5 out of 5 stars
- Brightness
Rating 4.7 out of 5 stars
Customers are saying
Customers regard the 24" Class F20 Series LED HD Smart Fire TV highly for its picture quality, ease of use, and ideal size. Many appreciate the value for the price and simple setup. However, some customers have reported issues with the remote control and connectivity. A few have also noted concerns regarding the stand and volume.
This summary was generated by AI based on customer reviews.
No good Insignia Fire tv.
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this tv as an alternative to my computer monitor but for whatever reason this unit only lasted for a few months. no good.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .We're so sorry to hear your Insignia TV only lasted a few months. That's definitely not the experience we want our customers to have, and we understand your frustration. A TV intended as a monitor replacement should certainly last longer than that.
Please contact our customer support team at 1-877-467-4289 as soon as possible. They can help troubleshoot the issue and explore options for repair or replacement, even if the warranty period has passed. We want to understand what happened and see how we can help make things right. We value your business and want to ensure you're ultimately satisfied. - Carl | Insignia Products
Does not work consistently.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Doesn’t work consistently. Quite often only the audio works and the screen is completely black or the entire screen freezes and even the power button doesn’t work. The only way to fix these issues is to unplug and plug back in. It’s rather annoying to have to do this on almost a daily basis, sometimes more. It’s been less than a month since I’ve owned this TV and apparently the return window has closed. Spend a little more and get a reliable brand.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi there!
Thank you for taking the time to review our Insignia™ - 24" Class F20 Series LED HD Smart Fire TV, we're very sorry to read you are experiencing this issue with one of our products, please contact our customer service at 1 (877) 467-4289 Daily 8am - 9pm CT, we'll be more than happy to assist you regarding this matter.
Insignia Support
Angela
Great buy
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great buy, would definitely recommend it to anyone who wants to buy it
I would recommend this to a friendInsignia 24" Smart TV
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.some distortion on the screen, but good value for the price.
I would recommend this to a friend- Cons mentioned:Remote control
Regret Purchasing
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The remote only turned on the tv could not get past setup. Tried batteries, a new remote, even a universal remote and insignia tv remote app and nothing.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi RandiP,
Thank you for taking the time to review our Insignia™ - 24" Class F20 Series LED HD Smart Fire TV. I understand you found it uncomfortable to use and that can be discouraging. We are continuously working on improving our products and their designs, so we definitely appreciate your feedback. If you have any questions or concerns, please use the link below to reach us and also you can contact this phone number 877-467-4289 for further assistance.
Insignia Products
Nikki
https://insigniaproducts.com
Don’t buy this , not worth it
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.hard to use, constantly switches to “smart” and it’s anything but that
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for your honest feedback. We’re sorry to hear that the experience hasn’t met your expectations. We understand how frustrating it can be when a product doesn’t function as intuitively as expected. Your input is valuable and helps us identify areas where we can improve. We appreciate you taking the time to share your thoughts.
Keith | Insignia Support
Just too frustrating
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I did purchase an open box item but it was advertised as in excellent condition. Don’t know if that is why I’ve had so many issues with it but it is going back today. First, it literally takes 4 minutes to get anything to play on it. There is a long delay between when you press the arrows and it actually moves. Then once it moves there are 4 or 5 more selections before you can get to the movie or channel you want to watch. Second, every 4 or 5 days it somehow gets reset and you have to load the apps and sign in to all of them. Just too frustrating.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi there!
Thank you for taking the time to review our Insignia™ - 24" Class F20 Series LED HD Smart Fire TV. I know that this could be an unfortunate situation. We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team.
Insignia Support
Angela
www.insigniaproducts.com/support
Broken tv sold with missing parts
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.If you purchase a discounted TV from Best Buy, please check it right away because now I’m stuck with a broken TV that I had bought for a birthday gift and the time to return it has passed.
No, I would not recommend this to a friendSound bar
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great tv but the sound is muffled, needs a sound bar.
No, I would not recommend this to a friendFine for dorm or nursery.
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound quality could be better. Otherwise, they are good enough for the price.
No, I would not recommend this to a friend- Pros mentioned:Picture quality
Tv
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Slow reactions to everything you ask it to do except power off. Great picture quality
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Sorry to hear that your Insignia 24" F20 Series LED HD Smart Fire TV is experiencing slow reactions when performing tasks. We apologize for the inconvenience this may have caused. Can you please provide more details about the specific tasks that are taking longer to respond than usual? Is it just general navigation, or are there specific apps or features that are affected? This information will help us better understand the issue and provide a more accurate solution. Jeth | Insignia Support. https://www.bestbuy.com/site/insignia-24-class-f20-series-led-hd-smart-fire-tv/6491295.p?skuId=6491295
Not compatible with Spectrum
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good tv but bot compatible with Spectrum for streamming
No, I would not recommend this to a friendNot Happy!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I've had to call Insignia serval times, because it doesn't get all the local channels, finally I was told to take to the Geek Squad for repair, they couldn't repair it so they had sent it out, now I have to wait three-four weeks before I get it back. Not happy!!!!
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .I'm so sorry to hear that you've had to deal with multiple issues with your Insignia 24" Class F20 Series LED HD Smart Fire TV, including difficulty receiving local channels and subsequent repair attempts. I can only imagine how frustrating and time-consuming this experience has been for you. I apologize for the inconvenience and disappointment caused by the delayed repair process. We understand how important it is to have a reliable and functional TV, and we'll make sure to look into improving our customer service and repair processes to avoid similar situations in the future. Jeth | Insignia™ Support. https://www.bestbuy.com/site/insignia-24-class-f20-series-led-hd-smart-fire-tv/6491295.p?skuId=6491295
cheap
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.takes a while to start up menu is not people friendly and it keeeps asking me to download app when i alredy have it screen is beuatiful but stands keep on falling out. and need amazon account that it gives u free but free acxcount doesnt work on otgher tvs
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi RobertC,
Thank you for writing a review about our 24" Class F20 Series LED HD Smart Fire TV. We know how frustrating it is that the TV takes a while to go to the Menu and the stands keep falling out. We are sorry for the inconvenience it has caused you. We would love to check on this situation further with you! Please feel free to contact us at the link below to get assistance with your unit.
Ritchie |Insignia Support
https:https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285
Too Fancy
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.All kinds of fancy stuff, but if I'm watching an antenna channel and turn it off, when I turn it back on it takes me a bunch of steps to get back to the channel I was watching. Royal pain trying to get me to subscribe to pay TV.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi NiceLittleTV,
Thanks for taking the time and effort to leave a review. Hearing your feedback is important so we can continue to improve our products. Please contact us if there is anything that we can assist you with the # is 888-237-8289.
Renee,
Insignia Support
Not great from the start
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Started having issues with TV 6 months after buying, mostly software glitches and sound issues. Now it’s 15 months since purchase and TV has stopped recognizing all inputs. TV keeps freezing and rebooting. Reset to factory settings and I can watch PrimeTv & Netflix now but if I try to go to settings, inputs or switch to different streaming channel, the TV crashes and will only restart after leaving TV unplugged for a few hours.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .We're very sorry to hear about the persistent issues with your TV. It must be incredibly frustrating to deal with software glitches, sound problems, and now the TV not recognizing inputs and crashing. We recommend reaching out to our customer service team for further assistance. They can help you with troubleshooting steps or discuss options for repair or replacement. Your satisfaction is important to us, and we appreciate your feedback.
Keith | Insignia Support
Not what I expected.
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Difficult to use. Unable to receive live TV. Not what I expected.
No, I would not recommend this to a friendDisappointing – Glitched and crashed after 2 month
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is my third time purchasing this TV. For the price, I didn’t expect it to last forever, but I hoped for at least a year. Unfortunately, this time it only lasted two months. It started glitching randomly and unplugging it would temporarily fix the issue. Now, even that doesn’t work, and I can’t access any channels at all. Very disappointed.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for sharing your experience. We apologize for the inconvenience and frustration this has caused. It's disappointing to hear that your TV has not met your expectations, especially after multiple purchases. We understand how important it is to have a reliable product, and we are committed to addressing this issue. Your feedback is valuable, and we will ensure that it is addressed promptly. Keith | Insignia Support
Insignia tv/computer monitor.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought it to use mostly as a computer monitor. No so good at that
I would recommend this to a friend24" tv
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Functional for the purpose. Picture quality lacking.
I would recommend this to a friend