Customer Ratings & Reviews
- Model:
- NS-24F201NA23
- SKU:
- 6491295
Rating by feature
- Picture Quality
Rating 4.7 out of 5 stars
- Sound Quality
Rating 4.5 out of 5 stars
- Brightness
Rating 4.7 out of 5 stars
Customers are saying
Customers regard the 24" Class F20 Series LED HD Smart Fire TV highly for its picture quality, ease of use, and ideal size. Many appreciate the value for the price and simple setup. However, some customers have reported issues with the remote control and connectivity. A few have also noted concerns regarding the stand and volume.
This summary was generated by AI based on customer reviews.
Just too frustrating
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I did purchase an open box item but it was advertised as in excellent condition. Don’t know if that is why I’ve had so many issues with it but it is going back today. First, it literally takes 4 minutes to get anything to play on it. There is a long delay between when you press the arrows and it actually moves. Then once it moves there are 4 or 5 more selections before you can get to the movie or channel you want to watch. Second, every 4 or 5 days it somehow gets reset and you have to load the apps and sign in to all of them. Just too frustrating.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi there!
Thank you for taking the time to review our Insignia™ - 24" Class F20 Series LED HD Smart Fire TV. I know that this could be an unfortunate situation. We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team.
Insignia Support
Angela
www.insigniaproducts.com/support
Sound bar
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great tv but the sound is muffled, needs a sound bar.
No, I would not recommend this to a friendFine for dorm or nursery.
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound quality could be better. Otherwise, they are good enough for the price.
No, I would not recommend this to a friend- Pros mentioned:Picture quality
Tv
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Slow reactions to everything you ask it to do except power off. Great picture quality
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Sorry to hear that your Insignia 24" F20 Series LED HD Smart Fire TV is experiencing slow reactions when performing tasks. We apologize for the inconvenience this may have caused. Can you please provide more details about the specific tasks that are taking longer to respond than usual? Is it just general navigation, or are there specific apps or features that are affected? This information will help us better understand the issue and provide a more accurate solution. Jeth | Insignia Support. https://www.bestbuy.com/site/insignia-24-class-f20-series-led-hd-smart-fire-tv/6491295.p?skuId=6491295
Not compatible with Spectrum
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good tv but bot compatible with Spectrum for streamming
No, I would not recommend this to a friendNot Happy!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I've had to call Insignia serval times, because it doesn't get all the local channels, finally I was told to take to the Geek Squad for repair, they couldn't repair it so they had sent it out, now I have to wait three-four weeks before I get it back. Not happy!!!!
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .I'm so sorry to hear that you've had to deal with multiple issues with your Insignia 24" Class F20 Series LED HD Smart Fire TV, including difficulty receiving local channels and subsequent repair attempts. I can only imagine how frustrating and time-consuming this experience has been for you. I apologize for the inconvenience and disappointment caused by the delayed repair process. We understand how important it is to have a reliable and functional TV, and we'll make sure to look into improving our customer service and repair processes to avoid similar situations in the future. Jeth | Insignia™ Support. https://www.bestbuy.com/site/insignia-24-class-f20-series-led-hd-smart-fire-tv/6491295.p?skuId=6491295
cheap
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.takes a while to start up menu is not people friendly and it keeeps asking me to download app when i alredy have it screen is beuatiful but stands keep on falling out. and need amazon account that it gives u free but free acxcount doesnt work on otgher tvs
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi RobertC,
Thank you for writing a review about our 24" Class F20 Series LED HD Smart Fire TV. We know how frustrating it is that the TV takes a while to go to the Menu and the stands keep falling out. We are sorry for the inconvenience it has caused you. We would love to check on this situation further with you! Please feel free to contact us at the link below to get assistance with your unit.
Ritchie |Insignia Support
https:https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285
Too Fancy
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.All kinds of fancy stuff, but if I'm watching an antenna channel and turn it off, when I turn it back on it takes me a bunch of steps to get back to the channel I was watching. Royal pain trying to get me to subscribe to pay TV.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi NiceLittleTV,
Thanks for taking the time and effort to leave a review. Hearing your feedback is important so we can continue to improve our products. Please contact us if there is anything that we can assist you with the # is 888-237-8289.
Renee,
Insignia Support
Not great from the start
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Started having issues with TV 6 months after buying, mostly software glitches and sound issues. Now it’s 15 months since purchase and TV has stopped recognizing all inputs. TV keeps freezing and rebooting. Reset to factory settings and I can watch PrimeTv & Netflix now but if I try to go to settings, inputs or switch to different streaming channel, the TV crashes and will only restart after leaving TV unplugged for a few hours.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .We're very sorry to hear about the persistent issues with your TV. It must be incredibly frustrating to deal with software glitches, sound problems, and now the TV not recognizing inputs and crashing. We recommend reaching out to our customer service team for further assistance. They can help you with troubleshooting steps or discuss options for repair or replacement. Your satisfaction is important to us, and we appreciate your feedback.
Keith | Insignia Support
Not what I expected.
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Difficult to use. Unable to receive live TV. Not what I expected.
No, I would not recommend this to a friendDisappointing – Glitched and crashed after 2 month
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is my third time purchasing this TV. For the price, I didn’t expect it to last forever, but I hoped for at least a year. Unfortunately, this time it only lasted two months. It started glitching randomly and unplugging it would temporarily fix the issue. Now, even that doesn’t work, and I can’t access any channels at all. Very disappointed.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for sharing your experience. We apologize for the inconvenience and frustration this has caused. It's disappointing to hear that your TV has not met your expectations, especially after multiple purchases. We understand how important it is to have a reliable product, and we are committed to addressing this issue. Your feedback is valuable, and we will ensure that it is addressed promptly. Keith | Insignia Support
Insignia tv/computer monitor.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought it to use mostly as a computer monitor. No so good at that
I would recommend this to a friend24" tv
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Functional for the purpose. Picture quality lacking.
I would recommend this to a friendFrustration with Best Buy and the tv.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So this tv would be perfect if I could get a channel to stay on longer than 30 minutes. We went to take it back to Best Buy to exchange for something else and they refused because it was 7 days past the return date. Now I am taking it to Geek Squad to see what they will do. This has been a frustrating experience for a little tv that was just purchased for a home office.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi Carelin,
Thank you for taking the time to review our Insignia™ - 24" Class F20 Series LED HD Smart Fire TV. I understand you found it uncomfortable to use and that can be discouraging. We are continuously working on improving our products and their designs, so we definitely appreciate your feedback. If you have any questions or concerns, please use the link below to reach us and also you can contact this phone number 877-467-4289 for further assistance.
Insignia Products
Nikki
https://www.bestbuy.com/site/insignia-24-class-f20-series-led-hd-smart-fire-tv/6491295.p?skuId=6491295
Disappointed.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Could not get it set up; was stuck on a screen "Webpage not available". No matter what I did (following all the instructions provided) I was unable to move past this screen. I returned the TV.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for sharing your experience. We’re sorry to hear that you encountered setup issues and were unable to get past the initial screen despite following the instructions. We understand how frustrating that must have been, especially when it leads to returning the product. Your feedback is important and will be shared with the appropriate teams to help improve the setup process and overall user experience.
Keith | Insignia Support
No spectrum tv application
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The reason for the 2 stars is because I couldn’t get the spectrum tv app in the App Store apparently there’s an issue between spectrum and Amazon which caused Amazon to remote the application from their App Store and they’ve blocked other ways to download and add the app
No, I would not recommend this to a friendBought for security system.
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought for animal shelter to be used as part of a security system.
I would recommend this to a friendFire connection.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Just using it to connect with our other fire devices.
I would recommend this to a friendJust bit my preference
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Probably nothing wrong but I just don’t like the fire tv apps. I prefer Roku
I would recommend this to a frienddoesn’t work right
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.every thing is fine except i can’t get the channels i want.
No, I would not recommend this to a friend