Customer Ratings & Reviews
- Model:
- NS-24F201NA23
- SKU:
- 6491295
Rating by feature
- Picture Quality
Rating 4.7 out of 5 stars
- Sound Quality
Rating 4.5 out of 5 stars
- Brightness
Rating 4.7 out of 5 stars
Customers are saying
Customers regard the 24" Class F20 Series LED HD Smart Fire TV highly for its picture quality, ease of use, and ideal size. Many appreciate the value for the price and simple setup. However, some customers have reported issues with the remote control and connectivity. A few have also noted concerns regarding the stand and volume.
This summary was generated by AI based on customer reviews.
My opinion
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good price picture ok vould be better. Thanks you
No, I would not recommend this to a friendAVOID AVOID AVOID
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Hands down, worst TV I've ever purchased. Takes 1-2 hours to do initial update, and the "SMART Interface" does NOT work. It crashes when trying to pick the apps. I had to plug a Roku in to the HDMI port, in order to get it to function as a smart TV. Seriously, the user interface is worthless. AVOID AVOID AVOID FIRETVs. Buy the "non-smart" version and use a roku or similar for streaming apps. If Best Buy wasn't an hour away, I'd be returning this 1,000%.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi John, I apologize for any dissatisfaction you may have experienced, and I understand how inconvenient this must be for you. We assure you that it will be addressed properly. I hope you’ll give us another chance so you can experience the kind of excellence we’re known for. -Yanne
TV REVIEW
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We didn’t enjoy this purchase. We are using the tv for a business, and it has this mode that you are unable to remove. (Power save mode) Google before purchasing its all in the reviews.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .We apologize for the disappointment with your TV purchase, particularly the inability to remove the power-saving mode, which impacts its use for business. We understand the frustration and will use your feedback to improve product information for customers. It's advisable to thoroughly research and read reviews before purchasing. Please reach out if you need further assistance. We apologize for any inconvenience and appreciate your understanding. Keith | Insignia Support https://www.bestbuy.com/site/insignia-24-class-f20-series-led-hd-smart-fire-tv/6491295.p?skuId=6491295
Smart TV
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.TV Review server it purpose, bought it for Kitchen
I would recommend this to a friend- Cons mentioned:Connectivity
Fire TV
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Did not connect to my network, would shut off randomly.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for your feedback. We are sorry to hear about the connectivity issues and the device shutting off randomly. We understand how frustrating this can be and appreciate you bringing it to our attention. Your satisfaction is important to us, and we are committed to resolving this matter. Keith | Insignia Support
Not really satisfied
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I do not like the remote, it is small and it does not have number's on it where you can get to your channel's. I had to buy a universal remote for $30.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi Debbie, Thank you for taking the time to leave a review of our Insignia™ - 24" Class F20 Series LED HD Smart Fire TV. Please know that we are improving the quality of this product by considering our customers feedback, for further assistance you can contact our customer service at 1 (877) 467-4289 Monday-Saturday 8am - 9pm CT.
Mariepel C.| Insignia Products
https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285
Sound is Horrible
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Just bought this tv today. The sound is horrible. The volume is on 30 just to be able to be heard and even then sound is not very clear. Planning to return.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Sorry to hear that the Insignia 24" Class F20 Series LED HD Smart Fire TV didn't meet your expectations, especially with regards to the sound quality. It's frustrating when a new purchase doesn't live up to your expectations, especially one as important as the TV. The fact that you had to crank up the volume to 30 just to hear it, and even then, the sound is not clear, is a major issue. I understand that you're planning to return it, and I'll make sure to pass along your feedback to the manufacturer so they can look into improving the audio quality of their TVs. Jeth | Insignia™ Support. https://www.bestbuy.com/site/insignia-24-class-f20-series-led-hd-smart-fire-tv/6491295.p?skuId=6491295
Jerky OS on a small screen? It is irritating!
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Started out ok. Had it for less than a year, now appears to act like it is bi-polar on start-up. Menu will not stabilize for at least a minute or 2.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .We're sorry to hear about the issue you're experiencing with the product. Ensuring consistent and reliable performance is essential to us, and we apologize for any inconvenience caused by the menu not stabilizing during start-up. Your feedback is valuable, and we’ll take it into account to assess and improve the product’s overall performance. If you need assistance or have any further questions, please feel free to reach out to us. Thank you for sharing your experience, and we appreciate your understanding. Keith | Insignia Support https://www.bestbuy.com/site/insignia-24-class-f20-series-led-hd-smart-fire-tv/6491295.p?skuId=6491295
Do not buy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Won’t connect to WiFi despite it stating it has a very good signal. Have reset both tv and router but just won’t work. Had issues connecting in the beginning too but after a few tries got it to work so I figured it would not be an issue. I was clearly wrong and should’ve returned it then. Now I’m a month in with this issue and unable to return it. Save yourself your money and trouble and look at other options.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi Denise, I apologize for any dissatisfaction you may have experienced. If there are other preferences you have, we would have been happy to accommodate them if they were available. I hope you’ll give us another chance so you can experience the kind of excellence we’re known for.
Best regards,
Yanne
Insignia™ - 24" Class F20 Series LED HD Smart Fire
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Insignia™ - 24" Class F20 Series LED HD Smart Fire TV
No, I would not recommend this to a friendCouldn't hook to wifi
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This was a free gift that came with our big screen but my daughter opened the box and threw the box away. When I went to go set it up for her it will not stay connected to the wifi and with no box I can't return it. At least it didn't cost any money for us. My daughter was definitely disheartened as was I.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for taking the time to share your feedback regarding the Insignia™ 24" Class F20 Series LED HD Smart Fire TV. We’re sorry to hear that you’ve experienced difficulties connecting to Wi-Fi, and we understand how frustrating this can be, especially when it’s meant to be an enjoyable experience for your daughter.
Please know that we are committed to ensuring our products work as intended. Here are a few troubleshooting steps you can try to help resolve the Wi-Fi connection issue:
1. Check Wi-Fi Settings: Make sure that your Wi-Fi network is functioning properly and that you are entering the correct password.
2. Reboot the TV: Sometimes, simply restarting the TV can resolve connectivity issues.
3. Reset Network Settings: You can reset the network settings on the TV, which may help it reconnect to your Wi-Fi.
4. Firmware Update: Ensure that your TV is running the latest software version, as updates can improve connectivity.
If these steps do not resolve the issue, we encourage you to reach out to our customer support team. They can provide additional assistance and may have further options available to help you.
We appreciate your understanding and patience, and we hope to resolve this issue so you and your daughter can enjoy her new TV.
Thank you for choosing Insignia!
Wrong information leads to frustration.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Could not use this TV without signing up an Amazon account and buying a fire stick when I had been told I could use my Roku. I am 83 years and difficult with the hassle of setting it up and return it.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .We're truly sorry to hear about the difficulties and frustration you experienced with setting up your Insignia TV, especially regarding the need for an Amazon account and the challenges you faced at 83 years old. We understand how cumbersome the setup and return process can be, and we regret that your experience was not smoother. - Carl | Insignia Products
It’s ok
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s ok ok ok ooookkkkkkayyyy , not to bad , not to bad
I would recommend this to a friendSmart?
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.When trying to set up the TV, the TV would not go past the point where it said, "WIFI not available." Despire repeated attempts, turning off, unplugging, changing the options on the boot up, once the message "WIFI not available" was displayed, that was all she wrote. Not a smart TV.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for sharing your experience with the Insignia™ 24" Class F20 Series LED HD Smart Fire TV. We appreciate your feedback regarding the setup process and the challenges you encountered with the Wi-Fi connection. Your insights are important to us, as they guide our ongoing efforts to enhance the user experience. We’re glad you took the time to provide us with your thoughts and hope for the best with your device. Jeth | Insignia Support. https://www.bestbuy.com/site/insignia-24-class-f20-series-led-hd-smart-fire-tv/6491295.p?skuId=6491295
Alexa not cooperating
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The Alexa function is not very receptive. I feel like I’m arguing with Alexa when asking for something to be done.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for sharing your thoughts on the Insignia™ - 24" Class F20 Series LED HD Smart Fire TV. We truly appreciate your feedback about the Alexa function and are grateful for your input, which helps us enhance our products and services. Jeth | Insignia Support. https://www.bestbuy.com/site/insignia-24-class-f20-series-led-hd-smart-fire-tv/6491295.p?skuId=6491295
Worst buy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I thought it was suspicious that the return policy is only good for 15 days. This TV started out fine, but about 20 days in it stopped playback on all antenna channels. A reboot solved this for a few days, then it started again. Very disappointing that I am now stuck with a $70 hunk of plastic.
I would recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi Frustrated! Thank you for your feedback on Insignia™ - 24" Class F20 Series LED HD Smart Fire TV. We understand that your frustration with the 15-days return policy, especially since your TV started having issues just after that period. It's very disappointing to deal with repeated playback problems on antenna channels. We'd love to learn more about the issues you encountered so we can address them and do better in the future. For assistance, please feel free to contact our Insignia Customer Service at 877-467-4289. - Dalainne | Insignia Support | https://www.bestbuy.com/site/insignia-24-class-f20-series-led-hd-smart-fire-tv/6491295.p?skuId=6491295
Good small Tv for the sale price
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice tv could be a little slimmer over happy for the price
I would recommend this to a friendReview
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The purchase purpose was to work with it. Not great
I would recommend this to a friendGet what you pay for
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very cheap, you get what you pay for, not sure I would recommend if you are looking for good quality
No, I would not recommend this to a friendOpen box items missing a lot.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I really wish I could review this item. Unfortunately, I had to return it. I had bought it as an open box and found out the remote, screws for the stand and manual were missing. The people that inspect returned items need better training.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for sharing your experience with us. We are sorry to hear that the open box item you purchased was missing the remote, screws for the stand, and manual. We understand how inconvenient this must have been and appreciate your patience. Your feedback is important to us, and we will use it to improve our inspection and training processes. We appreciate your support.
- Shiela | Insignia Support