Customer Ratings & Reviews
- Model:
- NS-24F201NA23
- SKU:
- 6491295
Rating by feature
- Picture Quality
Rating 4.7 out of 5 stars
- Sound Quality
Rating 4.5 out of 5 stars
- Brightness
Rating 4.7 out of 5 stars
Customers are saying
Customers regard the 24" Class F20 Series LED HD Smart Fire TV highly for its picture quality, ease of use, and ideal size. Many appreciate the value for the price and simple setup. However, some customers have reported issues with the remote control and connectivity. A few have also noted concerns regarding the stand and volume.
This summary was generated by AI based on customer reviews.
Don't buy
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought 2 because of the price. Set both up and put one away. TV started rebooting for no reason. Forget internet sign on. So I switched TV and the second one started doing the same thing within a hour of playing. I have a week to return.
No, I would not recommend this to a friendGood for the price
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It's a decent cheap TV, but the sound quality is poor.
I would recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for your feedback on the Insignia™ - 24" Class F20 Series LED HD Smart Fire TV. We're glad to hear that you find it to be a decent and affordable option.
We apologize for the sound quality not meeting your expectations. Your feedback is valuable to us, and we'll use it to improve our products. If you have any questions or need assistance, please feel free to reach out to our customer service team. We're here to help and ensure you have the best experience with our products.
Your satisfaction is important to us, and we appreciate your support. Thank you for choosing Insignia™! -Rolf | Insignia Support https://www.bestbuy.com/site/insignia-24-class-f20-series-led-hd-smart-fire-tv/6491295.p?skuId=6491295
- Cons mentioned:Connectivity
Disappointed
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This TV would not connect to update the fire TV so was not able to watch tv. Had to return.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi AubyK,
Thank you for taking the time to review our Insignia™ - 24" Class F20 Series LED HD Smart Fire TV. I understand you found it uncomfortable to use and that can be discouraging. We are continuously working on improving our products and their designs, so we definitely appreciate your feedback. If you have any questions or concerns, please use the link below to reach us and also you can contact this phone number 877-467-4289 for further assistance.
Insignia Products
Nikki
https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285
Poor sound quality
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very poor sound quality. A similiar Insignia 24" (previous set ) (Not fire tv) was great with the same connection. The fire tv is the only difference that I can determine.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi there!
Thank you for taking the time to review our Insignia 24" Class F20 Series LED HD Smart Fire TV , we're very sorry to read you are experiencing this issue with one of our products, please contact our customer service at 1 (877) 467-4289 Daily 8am - 9pm CT, we'll be more than happy to assist you regarding this matter.
Insignia Support
Irene
www.insigniaproducts.com/support
Not happy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.An unwanted purchase. I was told I HAD to purchase this TV to get the home install. I was told that the terms of the total tech that I pay for had changed. It is still in the box.
No, I would not recommend this to a friendYou get what you pay for
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It likely was returned/open box for a reason. The power on is delayed. The apps and general loading is slow.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for sharing your feedback about the Insignia 24" Class F20 Series LED HD Smart Fire TV. We apologize for the issues you've experienced with the power on delay, slow app loading, and general performance. We'll take your feedback into consideration to improve our products for future customers. Jeth | Insignia™ Support. https://www.bestbuy.com/site/insignia-24-class-f20-series-led-hd-smart-fire-tv/6491295.p?skuId=6491295
INSIGNIA FIRE TV 24 INCH CLASS F20 SERIES
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.THIS TV LAST JUST A LITTLE OVER A MONTH AND THEN IT JUST WENT BLANK AND STOP WORKING,WHEN I CHECKED THE RECEIPT TO SEE IF I COULD RETURN IT, THE RECEIPT SAY ITS NO LONGER RETURNABLE I WAS SO DISAPPOINT
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for sharing your experience, AnnetteB. We understand how frustrating it can be when a product doesn't meet expectations. Your feedback is important to us, and we will use it to improve our products and services. Thank you for bringing this to our attention. Jeth | Insignia Support. https://www.bestbuy.com/site/insignia-24-class-f20-series-led-hd-smart-fire-tv/6491295.p?skuId=6491295
INSIGNIA
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The other one 32 inch is the same name"INSIGNIA" 24 IN.If I press on this remote, both of them are off/on.I wish to replace this Insignia 24 inch into Samsung 24 inc.I think that it may expire or not?
I would recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi there! Thank you for writing a review about our 24" Class F20 Series LED HD Smart Fire TV! We understand that the fire remote controlled both fire TV's. We would love to check this situation further with you! Please feel free to contact us at the link below to get assistance troubleshooting assistance how to unpair the fire remote.
Rudson S.| Insignia Support. https://www.insigniaproducts.com/contact-us
Beware of roadie service
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had to purchase this item in store because the roadie is irresponsible and my so called delivery from roadie was cancelled 5 days later. What a circus.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello Peggy,
Thank you for sharing your feedback. We sincerely apologize for the inconvenience caused by the delivery issues with Roadie. As the manufacturer of the Insignia™ 24" Class F20 Series LED HD Smart Fire TV, we understand how important a smooth delivery experience is. We appreciate your patience and hope you enjoy your TV once it arrives. If there's anything we can assist with regarding the product itself, please don't hesitate to reach out. - Emman | Insignia Products
Frustrating
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The tv works fine just when I be watching a show on apps it’s randomly shuts out the app by itself and starts the show over why is that
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello KedasiaP,
Thank you for taking the time to review our Insignia™ - 24" Class F20 Series LED HD Smart Fire TV, we're very sorry to read you are experiencing this issue with one of our products. We would be more than happy to troubleshoot it and check your options for you. Please feel free to contact us at 1-(877)-467-4289 Monday to Saturday 8am - 9pm CST, and we will gladly assist you in the best way possible.
Chelsea
Insignia Support
Please give us a visit at: https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285
Just Meh!
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Decent but small and bare bones. Will do in a pinch or small area.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for taking the time to share your experience. We're pleased to hear that the product has met your needs in a smaller or temporary setup. It’s designed to be compact and straightforward, making it suitable for situations where space is limited or a simple solution is required.
We understand that it might not offer the extensive features or size you might have hoped for. If you find yourself needing something with more capabilities or larger dimensions in the future, we’re here to help you explore options that might better fit your needs.
Your feedback is valuable to us, and we appreciate your insights into the product’s performance. If you have any other questions or need assistance with anything else, please don’t hesitate to reach out. Thank you for choosing our product, and we hope it continues to serve you well in your specific use case. Keith | Insignia Support https://www.bestbuy.com/site/insignia-24-class-f20-series-led-hd-smart-fire-tv/6491295.p?skuId=6491295
Chinsey
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.TV comes loaded with apps buttt! I attempted to download a streaming app and a casting app and the second brought me a message to delete apps due to low data.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi there!
Thank you for taking the time to review our Insignia™ - 24" Class F20 Series LED HD Smart Fire TV, we're very sorry to read you are experiencing this issue with one of our products, please contact us using the link below, we'll be more than happy to assist you regarding this matter.
Insignia Support
Shella
www.insigniaproducts.com/support
Ward
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Picture quality is fair. In all fairness, we were warned by sales rep
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for taking the time to share your experience with the Insignia™ 24" Class F20 Series LED HD Smart Fire TV. We appreciate your understanding regarding the picture quality and value your feedback while recognizing the prior guidance from the sales representative. Your insights are important to us as they help enhance our product offerings and overall customer satisfaction. Jeth | Insignia Support. https://www.bestbuy.com/site/insignia-24-class-f20-series-led-hd-smart-fire-tv/6491295.p?skuId=6491295
Piece of Trash TV
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Piece of garbage. Feet would not stay on, fell off and TV fell forward breaking the screen. Threw in the trash where it belongs. Last TV I will buy t from worst Buy.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .We apologize for the frustration and inconvenience you experienced with the TV. Ensuring the quality and reliability of our products is crucial, and we regret that this product did not meet those standards. Your feedback is valuable and will be used to improve our products and services. If you need further assistance or wish to discuss this matter further, please reach out to us directly. Thank you for sharing your experience, and we appreciate your understanding. Keith | Insignia Support https://www.bestbuy.com/site/insignia-24-class-f20-series-led-hd-smart-fire-tv/6491295.p?skuId=6491295
Go with Roku instead of Fire
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Horrible. Couldn't get hooked up to wifi. Got stuck. Couldnt get help to get past the loading screen. When i googled for to troubleshoot, everyone had same problem. Won't buy another Fire TV. Went back to Roku. Much easier.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi Emrt,
Hearing your feedback about this product is really important to us so we will know how to improve the quality of this television so you will be more confident in using it. If you need further assistance, please contact us at (877) 467-4289.
Insignia Support
https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285
Disappointed
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I liked the price i paid but im already having troubles with the picture going out . Have to return it.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi Clarkes,
We always consider your feedback regarding our products so we will be able to know how to improve its quality and make sure that our valued customers like you will have the confidence to buy and use it. If there is anything that we can assist you with, please contact us at 1-877-467-4289 for further assistance.
Insignia Support
Lea
https://www.insigniaproducts.com/
Difficult connection
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Unbelievable difficult to get hooked up properly. Had Geek squad and Comcast out over 4 times and still not working correctly.
No, I would not recommend this to a friendreturned
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.sadly, we returned this. The way it was packaged allowed for so much of a mold smell to intrude and it wasn't healthy for us to keep it in the house.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for your feedback. We are sorry to hear that you had to return the product due to the mold smell caused by the packaging. We understand how important it is to have items that are safe and healthy to keep in your home. Your input is valuable to us as we strive to improve our products and packaging to better meet our customers' needs. We appreciate your honesty and will take your comments into consideration for future improvements.
Keith | Insignia Support
Waste of My Money
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Let than a two months and the screen became black like ink wasted in something. It doesn't work anymore.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you, Grace, for sharing your experience. We’re sorry to hear that your TV stopped working so soon. Our goal is to provide reliable products, and we understand how frustrating it can be when they don’t meet expectations. Your feedback is valuable, and we appreciate you taking the time to share it. If you need assistance, our support team is happy to help. Tine | Insignia Support
- Cons mentioned:Stand
Bad
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The screws were missing, the legs of the TV and I can't find them in any hardware store
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi RicardoT,
Thanks for taking the time and effort to leave a review. Hearing your feedback is important so we can continue to improve our products. Please contact us if there is anything that we can assist you with the # is 888-237-8289.
Renee,
Insignia Support