Customer Ratings & Reviews
- Model:
- NS-24F201NA23
- SKU:
- 6491295
Rating by feature
- Picture Quality
Rating 4.7 out of 5 stars
- Sound Quality
Rating 4.5 out of 5 stars
- Brightness
Rating 4.7 out of 5 stars
Customers are saying
Customers regard the 24" Class F20 Series LED HD Smart Fire TV highly for its picture quality, ease of use, and ideal size. Many appreciate the value for the price and simple setup. However, some customers have reported issues with the remote control and connectivity. A few have also noted concerns regarding the stand and volume.
This summary was generated by AI based on customer reviews.
Smart?
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.When trying to set up the TV, the TV would not go past the point where it said, "WIFI not available." Despire repeated attempts, turning off, unplugging, changing the options on the boot up, once the message "WIFI not available" was displayed, that was all she wrote. Not a smart TV.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for sharing your experience with the Insignia™ 24" Class F20 Series LED HD Smart Fire TV. We appreciate your feedback regarding the setup process and the challenges you encountered with the Wi-Fi connection. Your insights are important to us, as they guide our ongoing efforts to enhance the user experience. We’re glad you took the time to provide us with your thoughts and hope for the best with your device. Jeth | Insignia Support. https://www.bestbuy.com/site/insignia-24-class-f20-series-led-hd-smart-fire-tv/6491295.p?skuId=6491295
Alexa not cooperating
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The Alexa function is not very receptive. I feel like I’m arguing with Alexa when asking for something to be done.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for sharing your thoughts on the Insignia™ - 24" Class F20 Series LED HD Smart Fire TV. We truly appreciate your feedback about the Alexa function and are grateful for your input, which helps us enhance our products and services. Jeth | Insignia Support. https://www.bestbuy.com/site/insignia-24-class-f20-series-led-hd-smart-fire-tv/6491295.p?skuId=6491295
Good small Tv for the sale price
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice tv could be a little slimmer over happy for the price
I would recommend this to a friendWorst buy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I thought it was suspicious that the return policy is only good for 15 days. This TV started out fine, but about 20 days in it stopped playback on all antenna channels. A reboot solved this for a few days, then it started again. Very disappointing that I am now stuck with a $70 hunk of plastic.
I would recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi Frustrated! Thank you for your feedback on Insignia™ - 24" Class F20 Series LED HD Smart Fire TV. We understand that your frustration with the 15-days return policy, especially since your TV started having issues just after that period. It's very disappointing to deal with repeated playback problems on antenna channels. We'd love to learn more about the issues you encountered so we can address them and do better in the future. For assistance, please feel free to contact our Insignia Customer Service at 877-467-4289. - Dalainne | Insignia Support | https://www.bestbuy.com/site/insignia-24-class-f20-series-led-hd-smart-fire-tv/6491295.p?skuId=6491295
Review
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The purchase purpose was to work with it. Not great
I would recommend this to a friendGet what you pay for
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very cheap, you get what you pay for, not sure I would recommend if you are looking for good quality
No, I would not recommend this to a friendOpen box items missing a lot.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I really wish I could review this item. Unfortunately, I had to return it. I had bought it as an open box and found out the remote, screws for the stand and manual were missing. The people that inspect returned items need better training.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for sharing your experience with us. We are sorry to hear that the open box item you purchased was missing the remote, screws for the stand, and manual. We understand how inconvenient this must have been and appreciate your patience. Your feedback is important to us, and we will use it to improve our inspection and training processes. We appreciate your support.
- Shiela | Insignia Support
Don't buy
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought 2 because of the price. Set both up and put one away. TV started rebooting for no reason. Forget internet sign on. So I switched TV and the second one started doing the same thing within a hour of playing. I have a week to return.
No, I would not recommend this to a friendGood for the price
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It's a decent cheap TV, but the sound quality is poor.
I would recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for your feedback on the Insignia™ - 24" Class F20 Series LED HD Smart Fire TV. We're glad to hear that you find it to be a decent and affordable option.
We apologize for the sound quality not meeting your expectations. Your feedback is valuable to us, and we'll use it to improve our products. If you have any questions or need assistance, please feel free to reach out to our customer service team. We're here to help and ensure you have the best experience with our products.
Your satisfaction is important to us, and we appreciate your support. Thank you for choosing Insignia™! -Rolf | Insignia Support https://www.bestbuy.com/site/insignia-24-class-f20-series-led-hd-smart-fire-tv/6491295.p?skuId=6491295
- Cons mentioned:Connectivity
Disappointed
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This TV would not connect to update the fire TV so was not able to watch tv. Had to return.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi AubyK,
Thank you for taking the time to review our Insignia™ - 24" Class F20 Series LED HD Smart Fire TV. I understand you found it uncomfortable to use and that can be discouraging. We are continuously working on improving our products and their designs, so we definitely appreciate your feedback. If you have any questions or concerns, please use the link below to reach us and also you can contact this phone number 877-467-4289 for further assistance.
Insignia Products
Nikki
https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285
Poor sound quality
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very poor sound quality. A similiar Insignia 24" (previous set ) (Not fire tv) was great with the same connection. The fire tv is the only difference that I can determine.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi there!
Thank you for taking the time to review our Insignia 24" Class F20 Series LED HD Smart Fire TV , we're very sorry to read you are experiencing this issue with one of our products, please contact our customer service at 1 (877) 467-4289 Daily 8am - 9pm CT, we'll be more than happy to assist you regarding this matter.
Insignia Support
Irene
www.insigniaproducts.com/support
Not happy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.An unwanted purchase. I was told I HAD to purchase this TV to get the home install. I was told that the terms of the total tech that I pay for had changed. It is still in the box.
No, I would not recommend this to a friendYou get what you pay for
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It likely was returned/open box for a reason. The power on is delayed. The apps and general loading is slow.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for sharing your feedback about the Insignia 24" Class F20 Series LED HD Smart Fire TV. We apologize for the issues you've experienced with the power on delay, slow app loading, and general performance. We'll take your feedback into consideration to improve our products for future customers. Jeth | Insignia™ Support. https://www.bestbuy.com/site/insignia-24-class-f20-series-led-hd-smart-fire-tv/6491295.p?skuId=6491295
INSIGNIA FIRE TV 24 INCH CLASS F20 SERIES
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.THIS TV LAST JUST A LITTLE OVER A MONTH AND THEN IT JUST WENT BLANK AND STOP WORKING,WHEN I CHECKED THE RECEIPT TO SEE IF I COULD RETURN IT, THE RECEIPT SAY ITS NO LONGER RETURNABLE I WAS SO DISAPPOINT
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for sharing your experience, AnnetteB. We understand how frustrating it can be when a product doesn't meet expectations. Your feedback is important to us, and we will use it to improve our products and services. Thank you for bringing this to our attention. Jeth | Insignia Support. https://www.bestbuy.com/site/insignia-24-class-f20-series-led-hd-smart-fire-tv/6491295.p?skuId=6491295
INSIGNIA
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The other one 32 inch is the same name"INSIGNIA" 24 IN.If I press on this remote, both of them are off/on.I wish to replace this Insignia 24 inch into Samsung 24 inc.I think that it may expire or not?
I would recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi there! Thank you for writing a review about our 24" Class F20 Series LED HD Smart Fire TV! We understand that the fire remote controlled both fire TV's. We would love to check this situation further with you! Please feel free to contact us at the link below to get assistance troubleshooting assistance how to unpair the fire remote.
Rudson S.| Insignia Support. https://www.insigniaproducts.com/contact-us
Frustrating
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The tv works fine just when I be watching a show on apps it’s randomly shuts out the app by itself and starts the show over why is that
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello KedasiaP,
Thank you for taking the time to review our Insignia™ - 24" Class F20 Series LED HD Smart Fire TV, we're very sorry to read you are experiencing this issue with one of our products. We would be more than happy to troubleshoot it and check your options for you. Please feel free to contact us at 1-(877)-467-4289 Monday to Saturday 8am - 9pm CST, and we will gladly assist you in the best way possible.
Chelsea
Insignia Support
Please give us a visit at: https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285
Beware of roadie service
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had to purchase this item in store because the roadie is irresponsible and my so called delivery from roadie was cancelled 5 days later. What a circus.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello Peggy,
Thank you for sharing your feedback. We sincerely apologize for the inconvenience caused by the delivery issues with Roadie. As the manufacturer of the Insignia™ 24" Class F20 Series LED HD Smart Fire TV, we understand how important a smooth delivery experience is. We appreciate your patience and hope you enjoy your TV once it arrives. If there's anything we can assist with regarding the product itself, please don't hesitate to reach out. - Emman | Insignia Products
Just Meh!
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Decent but small and bare bones. Will do in a pinch or small area.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for taking the time to share your experience. We're pleased to hear that the product has met your needs in a smaller or temporary setup. It’s designed to be compact and straightforward, making it suitable for situations where space is limited or a simple solution is required.
We understand that it might not offer the extensive features or size you might have hoped for. If you find yourself needing something with more capabilities or larger dimensions in the future, we’re here to help you explore options that might better fit your needs.
Your feedback is valuable to us, and we appreciate your insights into the product’s performance. If you have any other questions or need assistance with anything else, please don’t hesitate to reach out. Thank you for choosing our product, and we hope it continues to serve you well in your specific use case. Keith | Insignia Support https://www.bestbuy.com/site/insignia-24-class-f20-series-led-hd-smart-fire-tv/6491295.p?skuId=6491295
Chinsey
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.TV comes loaded with apps buttt! I attempted to download a streaming app and a casting app and the second brought me a message to delete apps due to low data.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi there!
Thank you for taking the time to review our Insignia™ - 24" Class F20 Series LED HD Smart Fire TV, we're very sorry to read you are experiencing this issue with one of our products, please contact us using the link below, we'll be more than happy to assist you regarding this matter.
Insignia Support
Shella
www.insigniaproducts.com/support
Ward
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Picture quality is fair. In all fairness, we were warned by sales rep
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for taking the time to share your experience with the Insignia™ 24" Class F20 Series LED HD Smart Fire TV. We appreciate your understanding regarding the picture quality and value your feedback while recognizing the prior guidance from the sales representative. Your insights are important to us as they help enhance our product offerings and overall customer satisfaction. Jeth | Insignia Support. https://www.bestbuy.com/site/insignia-24-class-f20-series-led-hd-smart-fire-tv/6491295.p?skuId=6491295