Customer Ratings & Reviews
- Model:
- NS-24F201NA23
- SKU:
- 6491295
Rating by feature
- Picture Quality
Rating 4.7 out of 5 stars
- Sound Quality
Rating 4.5 out of 5 stars
- Brightness
Rating 4.7 out of 5 stars
Customers are saying
Customers regard the 24" Class F20 Series LED HD Smart Fire TV highly for its picture quality, ease of use, and ideal size. Many appreciate the value for the price and simple setup. However, some customers have reported issues with the remote control and connectivity. A few have also noted concerns regarding the stand and volume.
This summary was generated by AI based on customer reviews.
Alexa not cooperating
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The Alexa function is not very receptive. I feel like I’m arguing with Alexa when asking for something to be done.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for sharing your thoughts on the Insignia™ - 24" Class F20 Series LED HD Smart Fire TV. We truly appreciate your feedback about the Alexa function and are grateful for your input, which helps us enhance our products and services. Jeth | Insignia Support. https://www.bestbuy.com/site/insignia-24-class-f20-series-led-hd-smart-fire-tv/6491295.p?skuId=6491295
Couldn't hook to wifi
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This was a free gift that came with our big screen but my daughter opened the box and threw the box away. When I went to go set it up for her it will not stay connected to the wifi and with no box I can't return it. At least it didn't cost any money for us. My daughter was definitely disheartened as was I.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for taking the time to share your feedback regarding the Insignia™ 24" Class F20 Series LED HD Smart Fire TV. We’re sorry to hear that you’ve experienced difficulties connecting to Wi-Fi, and we understand how frustrating this can be, especially when it’s meant to be an enjoyable experience for your daughter.
Please know that we are committed to ensuring our products work as intended. Here are a few troubleshooting steps you can try to help resolve the Wi-Fi connection issue:
1. Check Wi-Fi Settings: Make sure that your Wi-Fi network is functioning properly and that you are entering the correct password.
2. Reboot the TV: Sometimes, simply restarting the TV can resolve connectivity issues.
3. Reset Network Settings: You can reset the network settings on the TV, which may help it reconnect to your Wi-Fi.
4. Firmware Update: Ensure that your TV is running the latest software version, as updates can improve connectivity.
If these steps do not resolve the issue, we encourage you to reach out to our customer support team. They can provide additional assistance and may have further options available to help you.
We appreciate your understanding and patience, and we hope to resolve this issue so you and your daughter can enjoy her new TV.
Thank you for choosing Insignia!
Don't buy
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought 2 because of the price. Set both up and put one away. TV started rebooting for no reason. Forget internet sign on. So I switched TV and the second one started doing the same thing within a hour of playing. I have a week to return.
No, I would not recommend this to a friend- Cons mentioned:Connectivity
Disappointed
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This TV would not connect to update the fire TV so was not able to watch tv. Had to return.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi AubyK,
Thank you for taking the time to review our Insignia™ - 24" Class F20 Series LED HD Smart Fire TV. I understand you found it uncomfortable to use and that can be discouraging. We are continuously working on improving our products and their designs, so we definitely appreciate your feedback. If you have any questions or concerns, please use the link below to reach us and also you can contact this phone number 877-467-4289 for further assistance.
Insignia Products
Nikki
https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285
Poor sound quality
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very poor sound quality. A similiar Insignia 24" (previous set ) (Not fire tv) was great with the same connection. The fire tv is the only difference that I can determine.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi there!
Thank you for taking the time to review our Insignia 24" Class F20 Series LED HD Smart Fire TV , we're very sorry to read you are experiencing this issue with one of our products, please contact our customer service at 1 (877) 467-4289 Daily 8am - 9pm CT, we'll be more than happy to assist you regarding this matter.
Insignia Support
Irene
www.insigniaproducts.com/support
Wrong information leads to frustration.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Could not use this TV without signing up an Amazon account and buying a fire stick when I had been told I could use my Roku. I am 83 years and difficult with the hassle of setting it up and return it.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .We're truly sorry to hear about the difficulties and frustration you experienced with setting up your Insignia TV, especially regarding the need for an Amazon account and the challenges you faced at 83 years old. We understand how cumbersome the setup and return process can be, and we regret that your experience was not smoother. - Carl | Insignia Products
Not happy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.An unwanted purchase. I was told I HAD to purchase this TV to get the home install. I was told that the terms of the total tech that I pay for had changed. It is still in the box.
No, I would not recommend this to a friendINSIGNIA
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The other one 32 inch is the same name"INSIGNIA" 24 IN.If I press on this remote, both of them are off/on.I wish to replace this Insignia 24 inch into Samsung 24 inc.I think that it may expire or not?
I would recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi there! Thank you for writing a review about our 24" Class F20 Series LED HD Smart Fire TV! We understand that the fire remote controlled both fire TV's. We would love to check this situation further with you! Please feel free to contact us at the link below to get assistance troubleshooting assistance how to unpair the fire remote.
Rudson S.| Insignia Support. https://www.insigniaproducts.com/contact-us
Good for the price
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It's a decent cheap TV, but the sound quality is poor.
I would recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for your feedback on the Insignia™ - 24" Class F20 Series LED HD Smart Fire TV. We're glad to hear that you find it to be a decent and affordable option.
We apologize for the sound quality not meeting your expectations. Your feedback is valuable to us, and we'll use it to improve our products. If you have any questions or need assistance, please feel free to reach out to our customer service team. We're here to help and ensure you have the best experience with our products.
Your satisfaction is important to us, and we appreciate your support. Thank you for choosing Insignia™! -Rolf | Insignia Support https://www.bestbuy.com/site/insignia-24-class-f20-series-led-hd-smart-fire-tv/6491295.p?skuId=6491295
Open box items missing a lot.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I really wish I could review this item. Unfortunately, I had to return it. I had bought it as an open box and found out the remote, screws for the stand and manual were missing. The people that inspect returned items need better training.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for sharing your experience with us. We are sorry to hear that the open box item you purchased was missing the remote, screws for the stand, and manual. We understand how inconvenient this must have been and appreciate your patience. Your feedback is important to us, and we will use it to improve our inspection and training processes. We appreciate your support.
- Shiela | Insignia Support
You get what you pay for
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It likely was returned/open box for a reason. The power on is delayed. The apps and general loading is slow.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for sharing your feedback about the Insignia 24" Class F20 Series LED HD Smart Fire TV. We apologize for the issues you've experienced with the power on delay, slow app loading, and general performance. We'll take your feedback into consideration to improve our products for future customers. Jeth | Insignia™ Support. https://www.bestbuy.com/site/insignia-24-class-f20-series-led-hd-smart-fire-tv/6491295.p?skuId=6491295
INSIGNIA FIRE TV 24 INCH CLASS F20 SERIES
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.THIS TV LAST JUST A LITTLE OVER A MONTH AND THEN IT JUST WENT BLANK AND STOP WORKING,WHEN I CHECKED THE RECEIPT TO SEE IF I COULD RETURN IT, THE RECEIPT SAY ITS NO LONGER RETURNABLE I WAS SO DISAPPOINT
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for sharing your experience, AnnetteB. We understand how frustrating it can be when a product doesn't meet expectations. Your feedback is important to us, and we will use it to improve our products and services. Thank you for bringing this to our attention. Jeth | Insignia Support. https://www.bestbuy.com/site/insignia-24-class-f20-series-led-hd-smart-fire-tv/6491295.p?skuId=6491295
Frustrating
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The tv works fine just when I be watching a show on apps it’s randomly shuts out the app by itself and starts the show over why is that
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello KedasiaP,
Thank you for taking the time to review our Insignia™ - 24" Class F20 Series LED HD Smart Fire TV, we're very sorry to read you are experiencing this issue with one of our products. We would be more than happy to troubleshoot it and check your options for you. Please feel free to contact us at 1-(877)-467-4289 Monday to Saturday 8am - 9pm CST, and we will gladly assist you in the best way possible.
Chelsea
Insignia Support
Please give us a visit at: https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285
Chinsey
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.TV comes loaded with apps buttt! I attempted to download a streaming app and a casting app and the second brought me a message to delete apps due to low data.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi there!
Thank you for taking the time to review our Insignia™ - 24" Class F20 Series LED HD Smart Fire TV, we're very sorry to read you are experiencing this issue with one of our products, please contact us using the link below, we'll be more than happy to assist you regarding this matter.
Insignia Support
Shella
www.insigniaproducts.com/support
Get what you pay for
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very cheap, you get what you pay for, not sure I would recommend if you are looking for good quality
No, I would not recommend this to a friendDisappointed
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I liked the price i paid but im already having troubles with the picture going out . Have to return it.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi Clarkes,
We always consider your feedback regarding our products so we will be able to know how to improve its quality and make sure that our valued customers like you will have the confidence to buy and use it. If there is anything that we can assist you with, please contact us at 1-877-467-4289 for further assistance.
Insignia Support
Lea
https://www.insigniaproducts.com/
Go with Roku instead of Fire
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Horrible. Couldn't get hooked up to wifi. Got stuck. Couldnt get help to get past the loading screen. When i googled for to troubleshoot, everyone had same problem. Won't buy another Fire TV. Went back to Roku. Much easier.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi Emrt,
Hearing your feedback about this product is really important to us so we will know how to improve the quality of this television so you will be more confident in using it. If you need further assistance, please contact us at (877) 467-4289.
Insignia Support
https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285
Just Meh!
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Decent but small and bare bones. Will do in a pinch or small area.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for taking the time to share your experience. We're pleased to hear that the product has met your needs in a smaller or temporary setup. It’s designed to be compact and straightforward, making it suitable for situations where space is limited or a simple solution is required.
We understand that it might not offer the extensive features or size you might have hoped for. If you find yourself needing something with more capabilities or larger dimensions in the future, we’re here to help you explore options that might better fit your needs.
Your feedback is valuable to us, and we appreciate your insights into the product’s performance. If you have any other questions or need assistance with anything else, please don’t hesitate to reach out. Thank you for choosing our product, and we hope it continues to serve you well in your specific use case. Keith | Insignia Support https://www.bestbuy.com/site/insignia-24-class-f20-series-led-hd-smart-fire-tv/6491295.p?skuId=6491295
Difficult connection
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Unbelievable difficult to get hooked up properly. Had Geek squad and Comcast out over 4 times and still not working correctly.
No, I would not recommend this to a friendPiece of Trash TV
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Piece of garbage. Feet would not stay on, fell off and TV fell forward breaking the screen. Threw in the trash where it belongs. Last TV I will buy t from worst Buy.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .We apologize for the frustration and inconvenience you experienced with the TV. Ensuring the quality and reliability of our products is crucial, and we regret that this product did not meet those standards. Your feedback is valuable and will be used to improve our products and services. If you need further assistance or wish to discuss this matter further, please reach out to us directly. Thank you for sharing your experience, and we appreciate your understanding. Keith | Insignia Support https://www.bestbuy.com/site/insignia-24-class-f20-series-led-hd-smart-fire-tv/6491295.p?skuId=6491295