Customer Ratings & Reviews
- Model:
- NS-24F201NA23
- SKU:
- 6491295
Rating by feature
- Picture Quality
Rating 4.7 out of 5 stars
- Sound Quality
Rating 4.5 out of 5 stars
- Brightness
Rating 4.7 out of 5 stars
Customers are saying
Customers regard the 24" Class F20 Series LED HD Smart Fire TV highly for its picture quality, ease of use, and ideal size. Many appreciate the value for the price and simple setup. However, some customers have reported issues with the remote control and connectivity. A few have also noted concerns regarding the stand and volume.
This summary was generated by AI based on customer reviews.
Tv
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Tv keeps turning off and on. Switches channels. Not recommended
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi Tony,
Your feedback about this product is really helpful to us. We want to hear from your so we will be able to continue improve the quality and efficiency of this product for your convenience. If you need further assistance in addressing the issue, you may contact us at (877) 467-4289 .
Insignia Support
https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285
no work good
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.after 1 month app youtube don't work good , the tv not support youtube app, only work like slow motion
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for sharing your feedback regarding the Insignia™ 24" Class F20 Series LED HD Smart Fire TV and your experience with the YouTube app. We appreciate your input, as it helps us understand the user experience better. It's important for us to ensure that our products meet customer expectations, and your insights are valuable in helping us improve. Thank you for reaching out! Jeth | Insignia Support. https://www.bestbuy.com/site/insignia-24-class-f20-series-led-hd-smart-fire-tv/6491295.p?skuId=6491295
Need Help
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This TV has never worked! It seems as though they sent me some kind of monitor instead of a TV
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for your feedback. We are sorry to hear about the issues you are experiencing with your TV. It sounds like there may have been a mix-up with the product you received. Your satisfaction is important to us, and we will take your comments into consideration to improve our products and services. We appreciate your patience and understanding as we work to resolve this matter. Keith | Insignia Support
Andrea
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They never came then delivery told me the job is cheap so i called them with the messages they would resend or refund me
No, I would not recommend this to a friendDo not purchase
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This TV went to black screen in a week of use. Now I have to go back and look for another TV which is sad.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi Roonie! We're sorry to hear that your Insignia™ - 24" Class F20 Series LED HD Smart Fire TV stopped working after just a week. We understand how disappointing this is especially after just getting it set up. It's frustrating to have to go through the process of finding another TV so soon. For troubleshooting, please feel free to contact our Insignia Customer Service at 877-467-4289. - Dalainne | Insignia Support | https://www.bestbuy.com/site/insignia-24-class-f20-series-led-hd-smart-fire-tv/6491295.p?skuId=6491295
Small
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought open box and it was good but didn’t come with a remote. Very small tv. Wanted to return but got busy with work and passed my deadline to return. Now I have a paperweight.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .I apologize for the inconvenience you've experienced with your Insignia 24" Class F20 Series LED HD Smart Fire TV, particularly the absence of a remote control, which was an unexpected oversight. I understand that you didn't get to return the TV within the return window due to work commitments, and now you're left with a TV that doesn't meet your needs. I appreciate your feedback and will pass it along to our team to ensure we're providing a complete and satisfactory product moving forward. Jeth | Insignia Support. https://www.bestbuy.com/site/insignia-24-class-f20-series-led-hd-smart-fire-tv/6491295.p?skuId=6491295
So sorry I bought this
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Cannot get it to scan and find cable channels. The help videos are worthless. The only show hoe to physically connect the cable. Sadly, the return window was only 2 weeks (way too short) and has already expired.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for sharing your experience with the Insignia™ 24" Class F20 Series LED HD Smart Fire TV. We appreciate your feedback regarding the scanning process for cable channels, as understanding our customers’ experiences helps us improve our resources and support. Your insights are valuable, and we hope you find a solution that enhances your enjoyment of the product. Thank you for being a part of our community! Jeth | Insignia Support. https://www.bestbuy.com/site/insignia-24-class-f20-series-led-hd-smart-fire-tv/6491295.p?skuId=6491295
Too confusing
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not happy! Since it is a 24 inch I don’t have the options to make adjustments. Info I find tells me to go to certain settings which I don’t have. Can’t change picture size and voice is out of sync.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for sharing your feedback regarding the Insignia™ 24" Class F20 Series LED HD Smart Fire TV. We appreciate your insights and understand that having the right options and settings is important for your viewing experience. Your input is valuable, and we are constantly striving to improve our products to better meet our customers' needs. We're glad to have you as part of our community! Jeth | Insignia Support. https://www.bestbuy.com/site/insignia-24-class-f20-series-led-hd-smart-fire-tv/6491295.p?skuId=6491295
yup
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.that’s right.. i said that’s amriiiiiiiigjr yea ace maste
I would recommend this to a friendOkay for the price.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Once it acted like it didnt want to turn on and had to be unplugged.
I would recommend this to a friendTerrible reception.
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible reception with indoor antenna. All the channels have poor or no reception. Stops working. Have to factory reset this TV at least once a month.
No, I would not recommend this to a friendinsignia
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.i will be returing the tv as it has a defect that keeps disconnecting from the internet every 30 min
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for taking the time to provide your feedback regarding the Insignia™ 24" Class F20 Series LED HD Smart Fire TV. We sincerely apologize for the inconvenience you have experienced with the TV disconnecting from the internet. This is not the experience we want for our customers, and we understand how frustrating this can be.
We take product quality seriously and your feedback is invaluable in helping us improve our products. If you haven't already, we encourage you to reach out to our customer support team for assistance. They may be able to help troubleshoot the issue or provide solutions to enhance your experience.
If you decide to return the product, we hope you will consider giving us another chance in the future. Thank you for your understanding, and we appreciate your support.
Screen Quality Lacking
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Screen quality is to be desired but for the price understandable.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello Silas,
Thank you for taking the time to review our Insignia™ - 24" Class F20 Series LED HD Smart Fire TV. Please know that we are improving the quality of this product by considering our customers feedback, for any question you can contact our customer service at 1 (877) 467-4289 Daily 8am - 9pm CT.
Insignia Support
Molina
www.insigniaproducts.com/support
Broke tv
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Screen was cracked wgen i opened the box .i was a gift and now my grandkids cant watch tv .
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .I'm really sorry to hear about the cracked screen on your TV. That must be very disappointing, especially since it was a gift for your grandkids. We want to make this right for you. Please reach out to our customer service team, and they'll assist you with a replacement or a solution as quickly as possible. Your satisfaction is important to us, and we appreciate your understanding.
- Carl | Insignia Products
Do not Trust Best Buy.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Product did not work when i tried to use it. The store refused to take it back or replace it
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for taking the time to share your feedback regarding the Insignia™ 24" Class F20 Series LED HD Smart Fire TV. We sincerely apologize for the experience you had with the product and the subsequent challenges with the return process.
At Insignia, we strive to ensure that our products meet the highest standards of quality and performance. It is concerning to hear that your television did not function as expected. We take such matters seriously and would like to investigate this further.
If you could provide us with more details about the issue you encountered, we would be more than happy to assist you in resolving it. Additionally, while we understand that return policies may vary by retailer, we encourage you to reach out to our customer support team directly. They may be able to guide you through the necessary steps for a resolution.
Your satisfaction is important to us, and we appreciate your feedback as it helps us improve our products and services.
Thank you for bringing this to our attention.
You Get WhatYou Pay For
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Really poor picture impossible to correct with wonky buttons.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for sharing your feedback, MichaelO. We appreciate your input and understand your concerns about the picture quality and button functionality. Your comments are valuable to us, and we'll take them into consideration for future improvements. Thank you for helping us enhance our products. Jeth | Insignia Support. https://www.bestbuy.com/site/insignia-24-class-f20-series-led-hd-smart-fire-tv/6491295.p?skuId=6491295
TV
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.TV was delivered broken and damaged. Try to reach out about issue but was unable
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for taking the time to share your feedback regarding your recent experience with the Insignia™ 24" Class F20 Series LED HD Smart Fire TV. We sincerely apologize for the inconvenience caused by receiving a damaged product and for the difficulties you encountered while trying to resolve the issue.
At Insignia, we strive to ensure that our products reach you in perfect condition and that any concerns are addressed promptly. We understand how frustrating it can be to receive a broken item, and we are committed to making this right for you.
Please reach out to our customer support team directly at 1-877-467-4289, and we will work diligently to assist you in resolving this matter. Your satisfaction is important to us, and we appreciate the opportunity to improve your experience.
Thank you for your understanding, and we look forward to hearing from you soon.
Bad TV
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Only had it a year and not working correctly I’d like to return it if possible
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .I'm really sorry to hear about the issue with your product. We understand how disappointing this must be. Please reach out to our customer service team at 1-877-467-4289. They will assist you with your warranty claim and help resolve the issue as quickly as possible.
- Carl | Insignia Products
Don’t order and return
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I refused delivery due to it not fitting in the space I wanted it this was the 8th of July the next day after the order as of today August 4 I have not received my refund I am very angry I like their tvs but this service is terrible
I would recommend this to a friendReturn Policy is Trash
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Never used it went to swap it out for a bigger TV and i was told i had it past the 2 weeks of the return, so i have to keep it.
No, I would not recommend this to a friend