Customer Ratings & Reviews
- Model:
- NS-24F201NA23
- SKU:
- 6491295
Rating by feature
- Picture Quality
Rating 4.7 out of 5 stars
- Sound Quality
Rating 4.5 out of 5 stars
- Brightness
Rating 4.7 out of 5 stars
Customers are saying
Customers regard the 24" Class F20 Series LED HD Smart Fire TV highly for its picture quality, ease of use, and ideal size. Many appreciate the value for the price and simple setup. However, some customers have reported issues with the remote control and connectivity. A few have also noted concerns regarding the stand and volume.
This summary was generated by AI based on customer reviews.
Ward
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Picture quality is fair. In all fairness, we were warned by sales rep
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for taking the time to share your experience with the Insignia™ 24" Class F20 Series LED HD Smart Fire TV. We appreciate your understanding regarding the picture quality and value your feedback while recognizing the prior guidance from the sales representative. Your insights are important to us as they help enhance our product offerings and overall customer satisfaction. Jeth | Insignia Support. https://www.bestbuy.com/site/insignia-24-class-f20-series-led-hd-smart-fire-tv/6491295.p?skuId=6491295
- Cons mentioned:Stand
Bad
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The screws were missing, the legs of the TV and I can't find them in any hardware store
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi RicardoT,
Thanks for taking the time and effort to leave a review. Hearing your feedback is important so we can continue to improve our products. Please contact us if there is anything that we can assist you with the # is 888-237-8289.
Renee,
Insignia Support
must have amazon account to use it
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.You can not get even the free channels like regular peacock or paramount with out having an amazon account. It just keep showing you movies to buy. I want your to buy PRIME. I requires you to have a basic amazon account. So even if you have an account your will still get fire-hosed with things to buy. So if you want your kids to ask you play the NOT FREE movies . then this is the tv for you,
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello balloonape,
Thank you for taking the time to review one of our products, we're very sorry to read you are experiencing this issue. If there is anything else that we can do for you, please feel free to contact us at 1 (877) 467-4289 Daily 8am - 9pm CT, and we will gladly assist you in the best way possible.
Chelsea
Insignia Support
http://www.insigniaproducts.com/
Beware of roadie service
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had to purchase this item in store because the roadie is irresponsible and my so called delivery from roadie was cancelled 5 days later. What a circus.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello Peggy,
Thank you for sharing your feedback. We sincerely apologize for the inconvenience caused by the delivery issues with Roadie. As the manufacturer of the Insignia™ 24" Class F20 Series LED HD Smart Fire TV, we understand how important a smooth delivery experience is. We appreciate your patience and hope you enjoy your TV once it arrives. If there's anything we can assist with regarding the product itself, please don't hesitate to reach out. - Emman | Insignia Products
Customer-hostile service
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This item never got past its start-up sequence. I was never able to get any satisfaction from the service technician. Ultimately, we had to return the item to the store. They refused to add our $20 cab fare to the refund. Why should I return for anything else? (I tried not to check any stars, since this was worse than poor!)
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .We deeply regret the inconvenience you experienced with our product and the subsequent dissatisfaction with our service. Your frustration is completely understandable, and we sincerely apologize for failing to meet your expectations. It's disheartening to hear that despite your efforts to resolve the issue, it remained unresolved, leading to the return of the item. We understand your disappointment regarding the refusal to cover the cab fare, and we're genuinely sorry for any additional inconvenience caused. Your feedback is invaluable to us, and we're committed to rectifying this situation and ensuring that future experiences with our products and services are nothing short of exceptional. We truly hope for another opportunity to restore your trust in us. Keith | Insignia Support https://www.bestbuy.com/site/insignia-24-class-f20-series-led-hd-smart-fire-tv/6491295.p?skuId=6491295
Don’t buy it.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The tv itself restarts randomly a lot. It disconnects from WiFi. I would not buy this again.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello KerriH,
We are very sorry to read you are experiencing this issue with one of our products. I know how inconvenient this must be to you. We would be happy to troubleshoot it and check your options for you. Please feel free to contact us at 1-(877)-467-4289 Monday to Saturday 8am - 9pm CST, and we will gladly assist you in the best way possible.
Chelsea
Insignia Support
Please give us a visit at: https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285
mediocre slow tv
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.very slow tv take for ever to turn on. Slow TV. No I don't recommend
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Sorry to hear that your Insignia™ - 24" Class F20 Series LED HD Smart Fire TV is experiencing slow performance, including a long delay in turning on. We apologize for the frustration this has caused. We take all feedback seriously and would like to help resolve this issue. Please contact our customer service team so we can troubleshoot the problem or provide a solution, such as firmware updates or potential replacement options. We appreciate your honesty and would like to improve our product to meet your expectations. Jeth | Insignia Support. https://www.bestbuy.com/site/insignia-24-class-f20-series-led-hd-smart-fire-tv/6491295.p?skuId=6491295
- Cons mentioned:Stand
No Stand
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Didn’t come with a stand! Was an open box but no where did it ever state there was no stand
No, I would not recommend this to a friend Great
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Its okay tv shows pretty good sound is ok. i mean depending on the price you pay i guest its okay
I would recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi there! Thank you for writing a review about our 24" Class F20 Series LED HD Smart Fire TV! Please keep in mind in the event you need further assistance. We are always here willing to help you.
Rudson S.| Insignia Support. https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285
Just OK
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Overall nice set but not compatible with Xfinity internet.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for sharing your feedback about the Insignia 24" Class F20 Series LED HD Smart Fire TV. We appreciate your insights and understand how important connectivity is for an enjoyable viewing experience. Your comments are valuable as we aim to improve our products and inform future customers. Jeth | Insignia Support. https://www.bestbuy.com/site/insignia-24-class-f20-series-led-hd-smart-fire-tv/6491295.p?skuId=6491295
HDMI didn't work properly
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Did not recognize the PS5 plugged into the HDMI port. All of the other components seemed to work. That didn't matter as the only reason I bought it was to have a TV to play games on
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .We apologize for the disappointing experience with the Insignia 24" Class F20 Series LED HD Smart Fire TV. We're sorry to hear that it didn't recognize your PS5 console plugged into the HDMI port, which is a major feature for gaming enthusiasts. We understand that this was the primary reason you purchased the TV, and we fell short of meeting your expectations. We'll make sure to address this issue and provide better compatibility with gaming consoles in the future. Jeth | Insignia Support. https://www.bestbuy.com/site/insignia-24-class-f20-series-led-hd-smart-fire-tv/6491295.p?skuId=6491295
TV useless in Canada
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought in US to bring to Canada. TV will not accept streaming app from Canadian source because cannot switch Zip Code to Canadian Postal Code as location of tv. Play Mirroring from phone app not working either. Useless new TV. Best Buy and Insignia support can't help and Best Buy Canada will not accept return.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .We apologize for the frustration caused by your TV's inability to accept streaming apps and the issues with mirroring from your phone. While we aim to provide products that meet customer needs, compatibility problems can arise when using products across different regions. We recommend contacting Insignia's customer support for further assistance and exploring third-party solutions. We apologize for any inconvenience and appreciate your patience as we work to improve our products and services. Keith | Insignia Support https://www.bestbuy.com/site/insignia-24-class-f20-series-led-hd-smart-fire-tv/6491295.p?skuId=6491295
Tv
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good color remote was not user friendly. We returned.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for sharing your thoughts on the Insignia 24" Class F20 Series LED HD Smart Fire TV. We're sorry to hear that the color remote was not user-friendly and that it didn't meet your expectations. We appreciate your feedback and will consider it as we continue to improve our products. We're glad you were able to return the product and hope to have the opportunity to serve you better in the future. Jeth | Insignia Support. https://www.bestbuy.com/site/insignia-24-class-f20-series-led-hd-smart-fire-tv/6491295.p?skuId=6491295
returned
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.sadly, we returned this. The way it was packaged allowed for so much of a mold smell to intrude and it wasn't healthy for us to keep it in the house.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for your feedback. We are sorry to hear that you had to return the product due to the mold smell caused by the packaging. We understand how important it is to have items that are safe and healthy to keep in your home. Your input is valuable to us as we strive to improve our products and packaging to better meet our customers' needs. We appreciate your honesty and will take your comments into consideration for future improvements.
Keith | Insignia Support
Waste of My Money
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Let than a two months and the screen became black like ink wasted in something. It doesn't work anymore.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you, Grace, for sharing your experience. We’re sorry to hear that your TV stopped working so soon. Our goal is to provide reliable products, and we understand how frustrating it can be when they don’t meet expectations. Your feedback is valuable, and we appreciate you taking the time to share it. If you need assistance, our support team is happy to help. Tine | Insignia Support
Not airplay ready.
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Airplay ready it is not! If you are buying for airplay think again. It takes 5 buttons and 10 min to get airplay to come up.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi there!
Thank you very much for taking the time to review our TV. I know that this could be an unfortunate situation, but please let us help you with it by contacting us, and we will do everything in our hands to get this solved and deliver the best experience to you.
Insignia Support
Shella
www.insigniaproducts.com/support
Open box excellent did not work
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.When i recieved this item , the remote was broken. I called insignia and they replaced the remote . I will never buy an open box again.
No, I would not recommend this to a friendSound not great
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound is not clear. Really have to listen……..
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .We apologize for the disappointing sound quality on your Insignia 24" Class F20 Series LED HD Smart Fire TV. We understand how frustrating it can be to struggle to hear clearly. We're committed to providing the best possible viewing experience, and we'll do our best to help resolve the issue. As a gesture of goodwill, we'd like to offer a complimentary upgrade to a premium audio accessory or a discount on a future purchase. Your satisfaction is important to us, and we appreciate your feedback in helping us improve our products. Jeth | Insignia Support. https://www.bestbuy.com/site/insignia-24-class-f20-series-led-hd-smart-fire-tv/6491295.p?skuId=6491295
Disappointed
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.No stars I wasted 4hrs of my life I'll never get back. No sound on this TV and can not get Alexa off to get sound on. Can't tell Alexa to change settings either. All I wanted was a small smart TV for kids to play video games on price was great but tv unusable. Don't waste your time
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi there! Thank you for writing a review about our 24" Class F20 Series LED HD Smart Fire TV! We understand that you're having issues with your fire TV. We would love to check this situation further with you! Please feel free to contact us at the link below to get troubleshooting and first time set-up assistance .
Rudson S.| Insignia Support. https://www.insigniaproducts.com/contact-us
Do Not Buy This Monitor
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.poor picture, a lot of color bleeding and saturization
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .We apologize for the disappointing picture quality of your Insignia 24" Class F20 Series LED HD Smart Fire TV, specifically the issue with color bleeding and saturation. We understand how frustrating it can be to experience subpar visuals on your TV, and we're sorry it didn't meet your expectations. We'll pass along your feedback to our product development team to help us improve our future products. Jeth | Insignia™ Support. https://www.bestbuy.com/site/insignia-24-class-f20-series-led-hd-smart-fire-tv/6491295.p?skuId=6491295