Customer Ratings & Reviews
- Model:
- NS-24F201NA23
- SKU:
- 6491295
Rating by feature
- Picture Quality
Rating 4.7 out of 5 stars
- Sound Quality
Rating 4.5 out of 5 stars
- Brightness
Rating 4.7 out of 5 stars
Customers are saying
Customers regard the 24" Class F20 Series LED HD Smart Fire TV highly for its picture quality, ease of use, and ideal size. Many appreciate the value for the price and simple setup. However, some customers have reported issues with the remote control and connectivity. A few have also noted concerns regarding the stand and volume.
This summary was generated by AI based on customer reviews.
Do not Trust Best Buy.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Product did not work when i tried to use it. The store refused to take it back or replace it
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for taking the time to share your feedback regarding the Insignia™ 24" Class F20 Series LED HD Smart Fire TV. We sincerely apologize for the experience you had with the product and the subsequent challenges with the return process.
At Insignia, we strive to ensure that our products meet the highest standards of quality and performance. It is concerning to hear that your television did not function as expected. We take such matters seriously and would like to investigate this further.
If you could provide us with more details about the issue you encountered, we would be more than happy to assist you in resolving it. Additionally, while we understand that return policies may vary by retailer, we encourage you to reach out to our customer support team directly. They may be able to guide you through the necessary steps for a resolution.
Your satisfaction is important to us, and we appreciate your feedback as it helps us improve our products and services.
Thank you for bringing this to our attention.
You Get WhatYou Pay For
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Really poor picture impossible to correct with wonky buttons.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for sharing your feedback, MichaelO. We appreciate your input and understand your concerns about the picture quality and button functionality. Your comments are valuable to us, and we'll take them into consideration for future improvements. Thank you for helping us enhance our products. Jeth | Insignia Support. https://www.bestbuy.com/site/insignia-24-class-f20-series-led-hd-smart-fire-tv/6491295.p?skuId=6491295
TV
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.TV was delivered broken and damaged. Try to reach out about issue but was unable
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for taking the time to share your feedback regarding your recent experience with the Insignia™ 24" Class F20 Series LED HD Smart Fire TV. We sincerely apologize for the inconvenience caused by receiving a damaged product and for the difficulties you encountered while trying to resolve the issue.
At Insignia, we strive to ensure that our products reach you in perfect condition and that any concerns are addressed promptly. We understand how frustrating it can be to receive a broken item, and we are committed to making this right for you.
Please reach out to our customer support team directly at 1-877-467-4289, and we will work diligently to assist you in resolving this matter. Your satisfaction is important to us, and we appreciate the opportunity to improve your experience.
Thank you for your understanding, and we look forward to hearing from you soon.
Bad TV
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Only had it a year and not working correctly I’d like to return it if possible
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .I'm really sorry to hear about the issue with your product. We understand how disappointing this must be. Please reach out to our customer service team at 1-877-467-4289. They will assist you with your warranty claim and help resolve the issue as quickly as possible.
- Carl | Insignia Products
Don’t order and return
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I refused delivery due to it not fitting in the space I wanted it this was the 8th of July the next day after the order as of today August 4 I have not received my refund I am very angry I like their tvs but this service is terrible
I would recommend this to a friendReturn Policy is Trash
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Never used it went to swap it out for a bigger TV and i was told i had it past the 2 weeks of the return, so i have to keep it.
No, I would not recommend this to a friendInsignia 24 inch TV
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound is horrible on this Insignia TV. The TV makes a humming sound similar to a tea kettle, even when the TV is muted. I will never buy this brand again.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi there!
Thank you very much for taking the time to review our Insignia™ - 24" Class F20 Series LED HD Smart Fire TV.I know that this could be an unfortunate situation, but please let us help you with it by contacting us, and we will do everything in our hands to get this solved and deliver the best experience to you.
Insignia Support
Shella
www.insigniaproducts.com/support
TV won’t connect to WiFi
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Unfortunately, no matter what I try, the tv won’t connect to the internet. It doesn’t show any available networks so there is nothing to connect to. I can’t do anything with the tv without connecting it to the internet.
No, I would not recommend this to a friendDon't waste your time
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not worth the headache and didn't have the capability to do anything that I wanted it to do, and now I can't even return the thing.. well I guess I have a new target to shoot at.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi there,
Thank you for taking the time to review our Insignia™ - 24" Class F20 Series LED HD Smart Fire TV. We're very sorry to read you are experiencing this issue with one of our products, please contact us using the link below, we'll be more than happy to assist you regarding this matter.
Insignia Support
Shella
https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285
Poor quality too fragile
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It worked good until it got knocked off of the table by a cat. It did not fall very far. Don’t understand why the item is so fragile. Bet disappointed to the craftsmanhip. Not I just have a piece of junk.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi DavidH,
Thanks for taking the time and effort to leave a review. Hearing your feedback is important so we can continue to improve our products. Please contact us if there is anything that we can assist you with the # is 888-237-8289.
Renee,
Insignia Support
780p resolution really falls short.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The resolution on this TV is really poor. I guess it’s my fault - hoping that the price would justify not getting a TV that had a 1080p display. It wasn’t worth it. The closer you get to the screen, the more disappointed you will be.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi Buyer,
We apologize for your experience with this television. Hearing your feedback is helpful so we will be able to know what improvement should be made with this TV. If there is anything that we can assist you with, please contact us at 1-877-467-4289 for further assistance.
Insignia Support
Lea
https://www.insigniaproducts.com/
Trash
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Garbage I bought this for my 5 year old and it broke in 3 weeks would never buy again
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for taking the time to share your feedback regarding the Insignia™ 24" Class F20 Series LED HD Smart Fire TV. We sincerely apologize for the experience you've had with your unit. We strive to produce high-quality products, and it’s disappointing to hear that we fell short in this instance.
We understand how frustrating it can be when a product does not meet expectations, especially when it’s meant for a loved one. To assist you further, could you please provide us with more details about the issue you experienced? We would like to investigate this matter and see how we can make it right for you.
Your satisfaction is important to us, and we are committed to improving our products and your experience. Please feel free to reach out to our customer support team for assistance.
Thank you again for your feedback.
Do not waste your money -unless you want to
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Don’t buy It works when it wants too Now I understand why is why that expensive and the quality is more like a tv of 10-15 years ago
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi there! Thank you for writing a review about our 24" Class F20 Series LED HD Smart Fire TV! We understand that you are having issues with your fire TV. We would love to check this situation further with you! Please feel free to contact us at the link below to get assistance with your fire TV.
Rudson S.| Insignia Support. https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285
BAD PROGRAMING FIRE TV
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.THIS PROGRAMING IS ALL. MESS UP . BY ANT. ALL NO DATA EAT UP DATA ON INTERNET.
No, I would not recommend this to a friendDon’t waste your money
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This tv is terrible. The streaming freezes more than it works & it randomly restarts for no reason. Don’t waste your money.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello Jessesgirl929,
Thank you for taking the time to leave a review of our Insignia™ - 24" Class F20 Series LED HD Smart Fire TV. I know it can be dissatisfying that its not working as expected. Please know that we are improving the quality of this product by considering our customers feedback, if you need further assistance you can contact our customer service at 1 (877) 467-4289 Monday-Saturday 8am - 9pm CT.
Insignia Support
Molina
https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285
Piece of trash of a tv and did not have Roku built
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Did not like because you to have an Amazon account. I deal Amazon because of fraud committed on me by Anazon. And sales person did not tell me anything about thar.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi there! Thank you for writing a review about our 24" Class F20 Series LED HD Smart Fire TV! We that you do not have an Amazon account and you are having issues using your fire TV. We would love to check this situation further with you! Please feel free to contact us at the link below to get assistance with your issues.
Rudson S.| Insignia Support. https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285
Disappointing Purchase
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have tried to get BB to help set up. I received only prompts. Very disappointing. I have total tech and would really like an appt. Will not allow me to Submit Review
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi there! Thank you for writing a review about our 24" Class F20 Series LED HD Smart Fire TV! We understand that you are having getting service support for your TV. We would love to check this situation further with you! Please feel free to contact us at the link below to get assistance with your TV.
Rudson S.| Insignia Support. https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285
Missing Pieces
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Screws missing for feet and see no way to get help. They only want to help buy more stuff or repair. Mfg box was poorly packaged almost like it had been opened yet did not appear box had been opened.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi Karen,
Thanks for taking the time and effort to leave a review with our Insignia™ - 24" Class F20 Series LED HD Smart Fire TV. We do apologize for this disappointing experience and thank you for bringing this to our attention. We will use the feedback to make us better and to ensure this doesn’t happen again. We are continuously working on improving our products and processes and if you have any more questions or concerns, please use the link below to reach us.
Insignia Products
Lisa
https://insigniaproducts.com
Buyer beware
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Seems like it is a basic TV and far from top of line! I found Best Buy sinister in it sales more times than not! Buy beware!
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for your feedback on the TV you purchased from Best Buy. We apologize that the TV did not meet your expectations in terms of features and quality. We strive to provide top-of-the-line products and experiences for our customers, so we are disappointed to hear that you feel this way. We appreciate your honesty and will take your comments into consideration as we continue to improve our offerings. Thank you for shopping with Best Buy and we hope to have the opportunity to better serve you in the future. Keith | Insignia Support https://www.bestbuy.com/site/insignia-24-class-f20-series-led-hd-smart-fire-tv/6491295.p?skuId=6491295
Tv purchase
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It stop working at acts funny I no longer use it.........mmmmmmmmmm had to buy another tv at target
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for sharing your experience with us. We’re sorry to hear that your TV stopped working and started acting up, leading you to purchase another one. We understand how frustrating this must have been for you. Your feedback is important to us, and we’ll use it to improve our products and services. We appreciate your honesty and hope you’ll consider giving us another chance in the future. Thank you for taking the time to provide your feedback. Keith | Insignia Support