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Customer Ratings & Reviews

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$63.99
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Comp. Value: $79.99

Customer reviews

Rating 4.6 out of 5 stars with 5048 reviews

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Rating by feature

  • Picture Quality

    Rating 4.7 out of 5 stars

  • Sound Quality

    Rating 4.5 out of 5 stars

  • Brightness

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

94%would recommend to a friend

Customers are saying

Customers regard the 24" Class F20 Series LED HD Smart Fire TV highly for its picture quality, ease of use, and ideal size. Many appreciate the value for the price and simple setup. However, some customers have reported issues with the remote control and connectivity. A few have also noted concerns regarding the stand and volume.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 229 Showing 4,561-4,580 of 5,048 reviews
  • Rated 1 out of 5 stars

    Wouldn't recommend

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had to return. The sound would just go out. Not sure why this kept happening.

    No, I would not recommend this to a friend
    • Brand response from InsigniaCustomerSupport
      Posted .

      Hi DeannaM,

      Thanks for taking the time and effort to leave a review. We do apologize if our products did not work. If you have any more questions or concerns, please call us at 888-237-8289.

      Insignia Support,
      Renee BBY-ExBrand_Insignia

  • Rated 1 out of 5 stars

    Returned

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I returned it. Poor Picture quality and poor sound quality.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Don't buy not worth the money.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Don't buy not worth the money. Bad reception, only good for city folks!

    No, I would not recommend this to a friend
    • Brand response from InsigniaCustomerSupport
      Posted .

      Hi Godsmack530,

      It has come to my attention that you were not fully satisfied with the purchase of your Insignia™ - 24" Class F20 Series LED HD Smart Fire TV (NS-24F201NA23). I'm sorry that the product didn't meet your expectations, as Insignia always strives for the best customer experience. If you need further assistance, please feel free to contact us via email at insignia@bestbuy.com or call our customer service at 1-(877)-467-4289 Monday to Saturday, 8 a.m.–9 p.m. CST.

      Shai | Insignia Support
      https://www.bestbuy.com/insignia BBY-ExBrand_Insignia

  • Rated 1 out of 5 stars

    Tv

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Way to difficult to use for kids you have to go through a million apps we don’t like it

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Not Pleased

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Mouth and words not in sync no way to fix it. Very ignoring

    No, I would not recommend this to a friend
    • Brand response from InsigniaCustomerSupport
      Posted .

      Hi NancyH,

      Thanks for taking the time and effort to leave a review about our Insignia™ - 24" Class F20 Series LED HD Smart Fire TV (NS-24F201NA23). I'd like to apologize for the situation that you're experiencing with one of our products. I know it can be dissatisfying. We would love to check this situation further with you. Please feel free to contact us via email or call our customer service at 1-(877)-467-4289 Monday to Saturday, 8 a.m.–9 p.m. CST.

      Shai | Insignia Support
      https://www.bestbuy.com/insignia BBY-ExBrand_Insignia

  • Rated 1 out of 5 stars

    Needs more application varieties

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I don't have access to many applications. I cannot get my television provider apps

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Very bbad

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It broken like wow bad price I’ve ever got don’t want this

    No, I would not recommend this to a friend
    • Brand response from InsigniaCustomerSupport
      Posted .

      Hi KimberlyG!

      Thank you very much for taking the time to review our Insignia™ - 24" Class F20 Series LED HD Smart Fire TV. I know that this could be an unfortunate situation that it got broken, but please let us help you with it by contacting us, and we will do everything in our hands to get this solved and deliver the best experience to you.

      Insignia Support
      Irene
      https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285 BBY-ExBrand_Insignia

  • Rated 1 out of 5 stars

    Junk

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Don’t buy this TV it is a piece of junk! Screen shattered within a month.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Sound doesn’t work after only a handful of uses.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Have only used a handful of times because it’s in a babies room and no sound comes out for some reason.

    No, I would not recommend this to a friend
    • Brand response from InsigniaCustomerSupport
      Posted .

      Hi MakaylaC,

      Thank you for the review. I do apologize if the product did not work. For us to fix the issue please give us a call at 888-237-8289.

      Insignia Support,
      Renee BBY-ExBrand_Insignia

  • Rated 1 out of 5 stars

    Not a fan

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Did not like the way the TV operates. Not a fan of this TV

    No, I would not recommend this to a friend
    • Brand response from InsigniaCustomerSupport
      Posted .

      Hi Nofan,

      Thank you for writing a review about our 24" Class F20 Series LED HD Smart Fire TV. We know how frustrating it is that you do not like the TV how it operates. We would love to check this situation further with you! Please feel free to contact us at the link below to get assistance with your unit.

      Ritchie |Insignia Support
      https:https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285 BBY-ExBrand_Insignia

  • Rated 1 out of 5 stars

    Barb

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Prefer N20, just wasn’t happy within F20. Poor quality picture.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    24in insignia tv

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The tv Did not work at all so it had to be returned

    No, I would not recommend this to a friend
    • Brand response from InsigniaCustomerSupport
      Posted .

      Hi there!

      Thank you very much for taking the time to review our Insignia™ - 24" Class F20 Series LED HD Smart Fire TV . I know that this could be an unfortunate situation that the tv is now working, but please let us help you with it by contacting us, and we will do everything in our hands to get this solved and deliver the best experience to you.

      Insignia Support
      Irene
      www.insigniaproducts.com/support BBY-ExBrand_Insignia

  • Rated 1 out of 5 stars

    Not good i bought frw days ago

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not not not not not not not not good good good not ngood

    No, I would not recommend this to a friend
    • Brand response from InsigniaCustomerSupport
      Posted .

      Hi Raja. Thank you for writing a review about our Insignia 24" Smart Fire TV. I apologize that this tv is not good. I know how frustrating is this for you. We would love to check this situation further with you. Please feel free to contact us at the link below to get assistance with your unit.

      Mariepel C.| Insignia Products
      https://www.insigniaproducts.com BBY-ExBrand_Insignia

  • Rated 1 out of 5 stars

    miss pat

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    i can't get this thing to work...no idea how to fix this!

    No, I would not recommend this to a friend
    • Brand response from InsigniaCustomerSupport
      Posted .

      Hi there,

      Thank you for the review. I do apologize if the product did not work. For us to fix the issue please give us a call at 888-237-8289.

      Insignia Support,
      Renee BBY-ExBrand_Insignia

  • Pros mentioned:
    Ease of use, Picture quality
    Cons mentioned:
    Remote control

    Rated 5 out of 5 stars

    Great T V

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great little tv for the price . Great picture and easy to operate. Only drawback is the remote control but if you are familiar with amazon firestick it is about the same

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality
    Cons mentioned:
    Remote control

    Rated 4 out of 5 stars

    Good Picture; BAD Setup, TV/Managem & Remot Design

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice picture and sound quality. Setup time was poor. 'Don't need all the extra links, especially Amazon. There should be a way to by pass all that crap. No ON-OFF button, remote required always :(...VERY SMALL CHANNEL ID PRINT just left of center screen :(...;should be in upper right corner in BOLD, not obstructing picture view. Can't I I just turn ON the TV to last channel viewed without going through a bunch of useless cruddy prompts?? Overall, picture and sound are good. What's up with all the sign logos on remote?...Not enough English speaking Americans anymore or is it too expensive to print English on a remote??

    No, I would not recommend this to a friend
  • Pros mentioned:
    Ease of use, Picture quality

    Rated 5 out of 5 stars

    Very nice 24" TV!!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My first small (24") smart TV and I like it very much. The picture quality is great. It was simple to set up and it is very light, so it is easy to move to any location.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Picture quality, Tv size

    Rated 5 out of 5 stars

    great tv

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    we love our new tv. just the right size for our bathroom. The picture is very good. And it was so easy to set up. Highly recommend this tv

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    East to stream, great value for the price.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Since I don't like a TV that dominates the room and don't care for regularly scheduled shows, I streamed movies and shows on my laptop. This worked until I wanted to add Apple TV. I purchased this TV. set it up on my desk and now I can't imagine going back to watching on my laptop. The setup was easy, the picture is crisp and bright, the sound is adequate without using speakers and the price is great value for the money. And now I can watch Ted Lasso, Silo, and Foundation on Apple TV.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 4 out of 5 stars

    Almost Perfect, but what truly is?

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'll get right to the point to say why I haven't given this product five stars. I use this product for receiving OTA signals and the sensitivity of the tuner is in fact impressive. My issue specifically is with the program guide not fully populating and not being able to view current and upcoming programming on some of the channels. I am in a strong signal area so the issue is not with reception as the picture quality is consistent and quite excellent. For instance, If you have a particular station in your area that has four or five sub channels and none of the program information shows in the programming guide, you have to go directly to one of those channels from the programming guide, wait a few seconds and then go back to the programming guide to view the other sub channels. If you scroll through the channels using the channel selector the guide will populate but the process is much slower and you have to view one at a time, but it is a workaround. It's an annoying and inconvenient limitation, but even knowing this in advance would likely not affected me to make this purchase. It's important to go through all the different tiers of settings for best performance of video and audio, there are many and this is a good thing as you can really optimize its performance. I use this in the kitchen to occasionally View programming while doing tasks in there, and even though I haven't rated the audio quality as excellent it is still quite good and considering the dimensions of the TV and the limitations of speakers to fit Within that footprint , it's really four and a half Stars. All in all I'd say it would be extraordinarily challenging to find a product at this price point with this level of performance in the market anywhere and my last four purchases from Best Buy have gone extraordinarily smooth from them having a superb website, having thought out all the variables to make the experience Superior to the fact that I received all deliveries within 2 or 3 days, that's impressive! Best Buy has become my default retailer for electronic related purchases and has put the big A in the backseat.

    I would recommend this to a friend