Customer Ratings & Reviews
- Model:
- NS-24F201NA23
- SKU:
- 6491295
Rating by feature
- Picture Quality
Rating 4.7 out of 5 stars
- Sound Quality
Rating 4.5 out of 5 stars
- Brightness
Rating 4.7 out of 5 stars
Customers are saying
Customers regard the 24" Class F20 Series LED HD Smart Fire TV highly for its picture quality, ease of use, and ideal size. Many appreciate the value for the price and simple setup. However, some customers have reported issues with the remote control and connectivity. A few have also noted concerns regarding the stand and volume.
This summary was generated by AI based on customer reviews.
Camera monitor
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Used as inexpensive monitor for underwater HD video cameras for industrial work
I would recommend this to a friendreturned
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.You need an Amazon account to use the television. Gift person didn't have one.
No, I would not recommend this to a friendHit or miss yours could go bonkers after a few mon
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.WORST smart tv ever. After a few months it just decided to do whatever it wanted. Turn itself off, start the screensaver, go to the home guide… and the volume button is completely ignorant. You cannot press and hold it to change volume. One press does nothing and you must repeat 100x to raise or lower volume sufficiently. This is a garbage product. And the tuner is weak - it insists on only receiving the strongest signals and pixelates when my other TVs do not. Hey while writing this, my tv decided to go off the channel I had on and show me the screensaver. And it does all these things even when batteries are out of remote and a complete reset was done. JUNK JUNK JUNK.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi JohnR,
We apologize for your experience with this TV. Your feedback is helpful so we can improve the quality of our product. If you need further assistance, please contact Insignia at 1-877-467-4289.
Insignia Support
Lea
https://www.insigniaproducts.com/
Good for a cheap television
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Certainly not my more expensive televisions. I have better more expensive tv's
I would recommend this to a friend- Cons mentioned:Remote control
Poor purchase
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Poor Software.....Poor Hardware (Remote). Worst TV I have. Using the Antenna, cannot use remote to go to another channel as 2.1 to 28.3 or 7.1 to 46.4 as the remote has no numbers,
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi Dinky,
It is important for us to know your experience about this product. We always want to consider your feedback so we will know how to continue to improve the quality of this TV. If there is anything that we can assist you with, please contact us at 1-877-467-4289 for further assistance.
Insignia Support
Lea
https://www.insigniaproducts.com/
Blank screen
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Keeps going blank from time to time. This is the second one we have had that does this.
No, I would not recommend this to a friendOur Frustration with what could be a great product
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We bought this tv for our kitchen. The problem with it is that we have YouTube tv and it has difficulty streaming that service. It will stream other services without issues but we researched and found that others had the same issue.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello CarleneS,
Thank you for taking the time to leave a review of our Insignia™ - 24" Class F20 Series LED HD Smart Fire TV. I am sorry to read that you are having difficulty streaming YouTube tv on the unit. We would love to check this issue with you. Please contact our customer service at 1 (877) 467-4289 Monday-Saturday 8am - 9pm CT.
Insignia Support
Molina
https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285
Beware of open box items.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Item was an open box. It was obviously a return. It already contained another persons profile. After about 2 hours of use the screen froze and would not respond to and functions.
No, I would not recommend this to a friendKeeps stalling/ restarting
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this tv for my kitchen about 2-3 years ago. My complaint is anytime i put on live sports or live TV it will 75% of the time lock up and restart itself. VERY frustrating. I then have to restart and try again and again until it will finally stay with the program after 2-3 attempts.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for sharing your experience with us. We're sorry to hear about the issues you're facing with your TV, especially during live sports and TV. We understand how frustrating this must be. Your feedback is important to us, and we'll work on improving our products to prevent such issues in the future. If you need further assistance, please don't hesitate to contact our hotline at 1-877-467-4289. We appreciate your patience and support.
- Carl | Insignia Products
Unreliable, poor audio and more
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Originally purchased this tv. Brought it home and it had no screws to install the feet to the TV. I couldn’t find any of my own screws to fit, so I called Best Buy. They told me I had to bring in the entire TV if I wanted to exchange it. I did, brought the new one home and was dissatisfied with the audio sound. The audio, even on the highest setting, was not very loud. So I returned THAT tv and went with an LG. COMPLETELY satisfied with the LG. 
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi there,
Thank you for taking the time to review our TV, we're very sorry to read you are experiencing this issue with one of our products, please contact us using the link below, we'll be more than happy to assist you regarding this matter.
Insignia Support
Shella
https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285
Not as good as reviewer's claim
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Disappointed.. This is a typical LED tv. Screen is somewhat grainy. Audio quality is sorely lacking... I bought this bc of the reviews.... They're wrong.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi there!
Thank you for taking the time to review our Insignia™ - 24" Class F20 Series LED HD Smart Fire TV , I understand how exciting a new purchase can be and how upsetting it is when things don't work as expected, that's why I would kindly ask you to contact us if you ever encounter another issue with your unit, we'll be more than happy to provide any needed assistance.
Insignia Support
Shella
www.insigniaproducts.com/support
- Cons mentioned:Connectivity
Return
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Came with only one peg so then it doesn't stay it falls.. It doesn't connect And I'm frustrated I am interested in a return label I have the original box Ipackageingshipped
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello there,
Thank you for writing a review about our Insignia™ - 24" Class F20 Series LED HD Smart Fire TV. We would love to check this situation further with you, I'd like you to contact our support team for further assistance, our agents will be more than happy to assist you, please follow the link below or reach us at 877-467-4289. We are available to take your calls from 8 am to 9 pm CST, 7 days a week.
Insignia Support
Louise
www.insigniaproducts.com/support
- Cons mentioned:Connectivity
Ms
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I had several conversations with customer service tv wont connect to internet
No, I would not recommend this to a friend Sale…No Sale
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Beginning of August this TV was $64.99. I was going to buy it. Then decided to hold off. Labor day sale they raised the price to $79.99 then put it on sale for $64.99. Let me go wash my face, i must have sucker written all over it
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for sharing your thoughts regarding the pricing of the Insignia™ 24" Class F20 Series LED HD Smart Fire TV. We understand how pricing changes can be frustrating, and we appreciate your perspective. Our goal is to offer great value to our customers, and your feedback is invaluable in helping us improve our pricing strategies. We hope you consider giving it a try in the future! Jeth | Insignia Support. https://www.bestbuy.com/site/insignia-24-class-f20-series-led-hd-smart-fire-tv/6491295.p?skuId=6491295
Worst TV
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I would move on to a different TV unless you really like Fire TV. I absolutely hate it and this TV is hard to maneuver around! Roku is so much more user friendly!
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi Bren! I completely understand your frustration with Fire TV and navigating around this particular TV. It can be difficult to adjust to a new system, especially when you prefer a different streaming platform like Roku. If you need any assistance with setting up or navigating through the features of this TV, please don't hesitate to call our customer service team at 877-467-4289. We are here to help make your viewing experience as smooth and enjoyable as possible.
JC | Insignia Support https://www.bestbuy.com/site/insignia-24-class-f20-series-led-hd-smart-fire-tv/6491295.p?skuId=6491295
not great
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.after taking the first one out of the box and turning it on it had lines going through the screen. returned it for another one. a month later the cable connection stopped working. i could only watch tv through the wifi apps. returning it for a different mondel.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi KeithO,
Thanks for taking the time and effort to leave a review with our Insignia™ - 24" Class F20 Series LED HD Smart Fire TV. We do apologize for this disappointing experience that you had with your product as it stopped working after a month of used. We will use the feedback to make us better and to ensure this doesn’t happen again. We are continuously working on improving our products and processes and if you have any more questions or concerns, please use the link below to reach us.
Insignia Products
Lisa
https://insigniaproducts.com
Terrible product
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this “Fire tv” to connect to my Amazon studio speakers but it’s not compatible. What?? Absolutely terrible and waste of time.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for sharing your feedback. We’re truly sorry to hear about your experience with the Insignia™ - 24" Class F20 Series LED HD Smart Fire TV. We understand how frustrating it can be when a product doesn’t meet your expectations, especially when it comes to compatibility with other devices.
Our team is committed to improving our products and ensuring they meet our customers’ needs. We would love to assist you further and find a solution. Please reach out to our Insignia customer service team (877-467-4289), and we’ll do our best to resolve this issue for you. - Mae | Insignia Support | https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285
Too small and cheap!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.What were you thinking?!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for sharing your feedback. We're sorry to hear that the Insignia™ - 24" Class F20 Series LED HD Smart Fire TV didn't meet your expectations. We understand that size and quality are important factors when choosing a TV, and we apologize for any inconvenience this may have caused.
Please give us a call so we can discuss alternative solutions that might better suit your needs. Your satisfaction is our priority, and we appreciate your input as it helps us improve our products and services.
Thank you for giving us the opportunity to make things right. Rolf | Insignia Support https://www.bestbuy.com/site/insignia-24-class-f20-series-led-hd-smart-fire-tv/6491295.p?skuId=6491295
You get what you pay for.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought cheap and I got cheap. The picture is wavy.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi BarbaraM,
Thanks for taking the time and effort to leave a review with our Insignia™ - 24" Class F20 Series LED HD Smart Fire TV. We apologize that our product did not satisfy your expectations. We are continuously working on improving our products and their designs and if you have any more questions or concerns, please use the link below to reach us.
Insignia Products
Lisa
https://insigniaproducts.com
Trash
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I haven't even downloaded anything and tried to watch the History Channel, but was told that there wasn't enough room; that I should remove things. This is a NEW television 2/23. I am VERY dissatisfied.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi there! Thank you for writing a review about our 24" Class F20 Series LED HD Smart Fire TV! We understand that screen message says that there's no enough storage on your new fire TV. We would love to check this situation further with you! Please feel free to contact us at the link below to get troubleshooting assistance with your fire TV.
Rudson S.| Insignia Support. https://www.insigniaproducts.com/contact-us