Customer Ratings & Reviews
- Model:
- NS-24DF311SE21
- SKU:
- 6402235
Rating by feature
- Picture Quality
Rating 4.5 out of 5 stars
- Sound Quality
Rating 4.3 out of 5 stars
- Brightness
Rating 4.6 out of 5 stars
Customers are saying
Customers admire the 24" Class LED HD Smart Fire TV Edition TV for its exceptional picture quality, easy setup process, and reasonable price point. Many users have commented on the impressive visual experience it provides, while others have praised its user-friendly interface and hassle-free integration with wireless home networks. However, some customers have expressed concerns regarding the remote control's compatibility issues and the occasional slow performance of the smart TV.
This summary was generated by AI based on customer reviews.
HDMI inputs did not work
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I would like to leave a better review for this TV as other than one issue, it worked great, but unfortunately I will be returning it...everything worked great in regards to all the apps and features; loved the fact that it was "Alexa" enabled, but unfortunately neither of the HDMI inputs would work, and since the output from my cable box was HDMI, I couldn't watch cable on it. I did end up buying a different (LG) TV from Best Buy, and so far I'm happy with that one.
No, I would not recommend this to a friendSmells
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Tv has a very odd smell to it. It’s been 2 days and it still smells. Other than that not a bad tv
No, I would not recommend this to a friend- Cons mentioned:Remote control
This tv sucks.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Remote doesn't fully work after a couple of days. Tv is slow. Just not happy with this brand.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello Mikey,
Thank you for letting us know about the situation you are experiencing with your 24" TV. This does not seem like normal behavior, so I will like to suggest to get in touch with us at the link below so we can help you troubleshoot the device and review what options we can provide you as we know how important the unit is for you.
Itzel I. - Insignia Support. https://www.insigniaproducts.com/contact-us
When it works it’s great!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It cuts out frequently while streaming. You then have to restart it. Pain in the but.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello.
Thank you for writing a review for our Fire HD TV. I am sorry to know that you are experiencing
this situation with the streaming apps, I understand that it can be really frustrating for you.
In this case, I think that it would be convenient if you take the time to get in contact with our team,
they will try their best to help you out.
In case that you have questions please follow the next link and our agents will try to help you.
Carlos O - Insignia support.
https://www.insigniaproducts.com/contact-us
Disappointing ...
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very disappointed. Brought the TV home and was excited for the "Smart TV" capabilities. Wrong - you can only download certain apps so was not able to download my Comcast App to the TV. Tried some backdoor workarounds and ultimately returned the TV. Need to look for Samsung or a TV with Roku that support the app.
No, I would not recommend this to a friend- Cons mentioned:Speed
Terrible
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This tv is awful. Slow, freezes, and has to be reset constantly.
No, I would not recommend this to a friend Great untill the sound quit
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Worked great until the sound started making a loud rapid clicking and quit. No problem returning the TV and getting a different model. Extremely happy with the second TV. I like the traditional remote control better.
No, I would not recommend this to a friendReturned
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Returned TV, to small for the area I had planned to hang it in.
I would recommend this to a friendcheap sound
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.quality and price good. sound is really low even at max level
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi! I realize that a low volume can be a little annoying when you are watching your shows and so, to check if there might be something wrong with your TV, please contact us on the link below and we will gladly help you.
Viridiana E.
Insignia Support.
https://www.insigniaproducts.com/contact-us
Lasted less than two years.
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Less than 2 years of owning this tv and it is basically inoperable because it keeps freezing/locking up. Insignia customer response was that it’s out of warranty so get it fixed yourself. No help at all.
No, I would not recommend this to a friendOops
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I returned this set because it was an open box item. It did not have a remote and according to Geek squad could not be set up. I did get the same brand when I returned it but it was not a smart TV and I had to pay more.
No, I would not recommend this to a friendBad service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Ordered my tv on the 9th of December and it is the 1st of February.Still no tv.I call and the message say they are having high call volume and hangs up.This is no way at all for a business to operate.I’m done with these BUMBS!
No, I would not recommend this to a friendFrozen
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Couldn’t get past the set up process. Each time I tried, it stuck and froze in the same place. Returned it for Toshiba Fire TV.
No, I would not recommend this to a friendlied to
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.ordered on line a 32" tv. got a 24". ad did not say it was a fire stick. did not want a fire stick. what I ordered on line was not what I got.
No, I would not recommend this to a friendEven at level 100, audio is too low for normal hea
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Calls to Insignia tech support were useless. We simply can not hear the HDMI1 (local) channels comfortably. Insignia is clearfly an inferior product, but hey, we've learned our lesson.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi, Donald.
I want you to know that we deeply care about the experience our customers have when purchasing Insignia Products. This is why I would like to properly assist you by reviewing your situation whit this 24" TV since the audio should be working correctly. Please reach us at https://www.insigniaproducts.com/contact-us where we will gladly help you with this.
Cesar G. - Insignia Support
Slow streaming
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.not sure why but it takes forever to load any programing, wanted to return it but it was out of the return period.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi there!
Thank you for writing a review about our 24" TV! We understand how disheartening is when a product does not work as expected and that it is frustrating that you don't get the apps. Please allow us to assist you further in this situation! Please feel free to contact us at the link below.
-Angelica G. | Insignia Support.
https://www.insigniaproducts.com/contact-us
Ask the right questions
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I really cannot say that it’s poor because I have not open the box yet I won’t open it until we get to the new house and that’ll be another three months
I would recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi! We know that you wish to start using your TV once you get to your new home, however, we do recommend you making sure that it is in good conditions and that it is working properly. If you have any questions, please know that you can contact us on the link below.
Viri E.
Insignia Support.
https://www.insigniaproducts.com/contact-us
Junk
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Only a year old and it's locked you can't do anything on it. Never buy another amazon fire product again.
No, I would not recommend this to a friendto arrived broken
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.would never get this brand again. In addition to its being broken, you had to enter a password to get in. That's crazy
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi Rusty!
Thank you for writing a review about our 24" Fire TV. We know how frustrating is that your TV is asking for a password to access. Please allow us to assist you further in this situation by contacting us at the link below!
-Angelica G. | Insignia Support.
https://www.insigniaproducts.com/contact-us
Poor tv
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The tv don't have good sound system and I have it less then a year and the sound doesn't work anymore
No, I would not recommend this to a friend