Customer Ratings & Reviews

Very happy I bought …it’s perfect size for any small space!

The AC has been working like butter, does not draw too much power, i would 5 star if the condescension was not so heavily accumulated in a short time , within an hour i find myself disposing of a full gallon of water, understandable but still a lot.

4 month lifespan (started using it in May-Aug). It cooled our 25 foot airstream decently well (20 degrees less than outside temp on average). We bought it as an adjunct to our roof unit to give it a break as we are full timing out of it for work. Recently it has been leaking water on the inside of the unit. It appears something on the inside isn't cooling/getting airflow like it should causing condensation to build up. The condensation then runs down the inside of the unit and within 2 hours sloshing can be heard and the unit will be "spitting" out water so to speak. At that point I have to drain 400-600ml of water from the top drain valve and 200-400ml from the bottom. I can't believe the unit does not power off as the instruction manual states it will flash a P1 code. If the unit is so waterlogged water droplets can be felt coming coming from the output how can this unit continue to run? I'm just glad it failed when we were home and didn't end up with a leak that would have been way more expensive to remedy than the unit itself. Long story short I would not buy this unit. Go with GE or some other name brand

I bought this portable air conditioner and a store and I was able to use my coupons like I and a gentleman who aren't nostar took the time and brought my air conditioner. Out and put it in my car for me, excellent worker.

It works very well, as expected. It isn’t noisy enough to bother you.

Best Buy had the worst customer service I have experienced. Twice I purchased items supposed to arrive in excellent condition with no missing or broken parts and twice I received missing and broken items. They refuse to do anything to correct it and refuse to let me talk to a supervisor. I will never purchase anything from Best Buy again.

Excelente and best purchase ever i got it on plane summer in puerto rico plus this model is a energy saver one. I simply love it.

Keeps things cool, has a remote, pumps it out the window while being able to stay in the middle of the office.

It definitely keeps a small room cool and comfortable.

My grandparents love this! They can roll it around from room to room thanks to the wheels.

It’s a good unit just need a stronger one getting a second one soon

I’ve had this for maybe 2 years honestly I never drain it until I notice it’s not cooling properly but even then I clean the filters and drain it out and works good but something tells me these things don’t last forever

Very efficient, cools 3 rooms Easy assembly, simple to move .

Great ac unit, we have butterfly windows, so it is a must have.

Great ROI i feel like can drag it to 2 rooms and flow of air is phenomenal.

Great product i like it alot because is cover all my room

Leaks and smells like a wet dog. It is on cool setting and not dehumidifier setting. It is not user error. I have had many of these kinds of units. It was fine until the warranty was up. Now it stinks, and it sucks. It is putting out more water than my actual dehumidifier in the other room and it is on the cool setting. Waste of 300 dollars. You will regret purchasing this garbage.

Best buy sent me a heavily stained unit. Suspects it was either used or displayed unit. The box came in a damaged condition.

The ac was not able to deliver cooling.waste of purchasing

I received a supposedly new Insignia portable AC unit last week but the packaging made me think otherwise. The box clearly looks like it has been re-packaged and possibly dropped before it arrived on my doorstep. I have yet to open it as I know what a hassle it will be to return. Overall I am very unimpressed with this Best Buy order.