Customer Ratings & Reviews
- Model:
- NS-AC06PWH1
- SKU:
- 6393188
Rating by feature
- Value
Rating 4.5 out of 5 stars
- Quality
Rating 4.5 out of 5 stars
- Ease of Use
Rating 4.6 out of 5 stars
Customers are saying
Customers commend the 250 Sq. Ft. 6,000 BTU Portable Air Conditioner for its excellent cooling capabilities, ease of use, overall performance, and convenient size. Many appreciate the straightforward setup, reasonable price, and the added convenience of a remote control. However, some customers have noted concerns about the noise level and weight of the unit. A few have also mentioned issues with the unit's condition and energy consumption.
This summary was generated by AI based on customer reviews.
Bare minimum panels !!!!
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Luck is needed when It comes to widows. It doesn’t fit if you have windows that open horizontally . If you have windows that slide horizontally your out of luck. Probably would work great if you have vertical windows. But I wouldn’t know. Also they send you the bare minimum to install. You’d think for 368 plus tax. They give you the correct sliding panels but know each one is barely two feet (total 2) and a 3rd panel which is 11inch. I am absolutely depressed because I have no clue what to do and I bout this air conditioner in the winter so it’s to late to return. This sucks. I hope the people with windows that this thing can actually fit on works. It’s currently 95F and I am depressed and sweaty.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi there!
Thank you very much for taking the time to review our Insignia™ - 250 Sq. Ft. Portable Air Conditioner - White. I know that this could be an unfortunate situation, but please let us help you with it by contacting us, and we will do everything in our hands to get this solved and deliver the best experience to you.
Insignia Support
Shella
www.insigniaproducts.com/support
You get what you pay for
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.You get what you pay for. It quit right after the year warranty ran out
No, I would not recommend this to a friendBad buy.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Really doesn’t get cold as I thought it would for the price. Better off getting a wall unit next time.
No, I would not recommend this to a friendA bit overpriced for how well it works
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Doesn’t seem to dehumidify when it is cooling, otherwise fine.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi,
If you want to dehumidify your room you can use the dehumidify mode. This portable air conditioner has three modes: Air Conditioner/Dehumidifier/Fan.
Not good
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Blows air up not where it's needed. Small room did not cool an inch. Not worth a dime
No, I would not recommend this to a friendMeh
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Be sure to check the tubes daily. Mine leaked on the carpet.
No, I would not recommend this to a friend- Cons mentioned:Noise level
Ehh i wouldn’t waste your time
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not great. Does not cool my small room and is very loud.
No, I would not recommend this to a friend Wish I could return
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Ac unit only cools 1/2 of the room. I’ve purchased 2 units 300sq ft and this one I am reviewing 250sq ft. Automatically goes into fan mode when in cool mode. Stick to LG brand or GE. Best Buy brand insignia is a gimmick. Really wanted to enjoy using this during the Summer. Do not go the cheaper route! An AC is an investment, especially a portable one. My Room measurements are 17x13 221sq ft
No, I would not recommend this to a friendOkay
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works, but had visible use of wear and no remote control
No, I would not recommend this to a friendDon't waste your money.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am 71 years old and disabled. I desperately needed a way to cool my bedroom so I ordered this a/c. All it blows is air. It was covered with some kind of residue when it arrived which I am guessing was the coolant. I can't lift it so I can't return it and I am stuck paying for a piece of junk. Still having to sleep on my living room couch because my bedroom is still insanely hot. Don't make the same mistake I did.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for sharing your experience with the Insignia™ - 250 Sq. Ft. Portable Air Conditioner, Sharon. We appreciate your feedback and understand the importance of having a reliable cooling solution. Your input is valuable to us as we strive to improve our products and services. Your satisfaction is important, and we are committed to addressing your concerns. Jeth | Insignia Support. https://www.bestbuy.com/site/insignia-250-sq-ft-portable-air-conditioner-white/6393188.p?skuId=6393188
Not happy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Disappointing I returned in under a month and they only have me store credit
No, I would not recommend this to a friendNever opened or used product yet 6/20/20
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Product has not been setup for use yet ? So, I really can't comment on it at this point !!
I would recommend this to a friend- Cons mentioned:Noise level
A/C
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not happy with purchase, bought unit in May 2022, and it does not cool a 10x8 room. It started making a weird noise when the compressor kicks on and off so loud that it scares my baby daughter.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi Artlo!
Thank you for taking the time to review our Insignia - 250 Sq. Ft. Portable Air Conditioner - White, we're very sorry to read you are experiencing this issue with one of our products, please contact our customer service at 1 (877) 467-4289 Daily 8am - 9pm CT, we'll be more than happy to assist you regarding this matter.
Insignia Support
Alvin
www.insigniaproducts.com/support
Never came
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This item was ordered but never arrived! The tracking details say delayed, but never updated.
No, I would not recommend this to a friendDO NOT BUY
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.15 day return window seriously? I haven’t had this product for 30 days. Suddenly the past couple of days it won’t stop leaking and pouring water. Not even on the dehumidify setting. I can’t run this thing anymore or else my floors will be ruined. I’m so disappointed bc this is a $300 purchase and I’m just now finding out the return window is 15 days. Money down the drain.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for bringing this to our attention, and we sincerely apologize for the inconvenience and frustration you’ve experienced with our product. We understand how disappointing it is when a product doesn’t perform as expected, especially with the potential for damage to your home.
Although our standard return window is 15 days, we want to ensure your satisfaction and address this issue. We value your feedback and are committed to making this right for you. Thank you for giving us the opportunity to resolve this matter. Keith | Insignia Support https://www.bestbuy.com/site/insignia-250-sq-ft-portable-air-conditioner-white/6393188.p?skuId=6393188
Not worth it
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The majority of probable AC units arent going to work as well as a window unit. I have small room that this unit struggled to keep my room below 85 degrees when it was 90-100 degrees outside.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi There!
Thank you for taking the time to review our Insignia - 250 Sq. Ft. Portable Air Conditioner - White, we're very sorry to read you are experiencing this issue with one of our products, please contact our customer service at 1 (877) 467-4289 Daily 8am - 9pm CT, we'll be more than happy to assist you regarding this matter.
Insignia Support
Alvin
www.insigniaproducts.com/support
not cool
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Doesn't cool a room that's less than 250 sf Left it on for 12 hours and when I went back, the room still wasn't cool, and it was set at 64. It might have gone down to 75, from high 80's. Would not recommend
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi, there.
I apologize about your experience with your Air Conditioner. I want you to know that this could be caused by several reasons and I would like to provide you with the correct troubleshooting steps to find out the source. Please reach us at https://www.insigniaproducts.com/contact-us so we can properly assist you with it.
Cesar G. - Insignia Support
Mold
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Accumulates mold so quickly. I bought 2 of these for our rooms and all throughout the tubing and ventilation system there is black mold. Its completely impossible to clean out with nothing being able to easily come apart.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi Insignia Customer, we're really sorry to hear about your experience with the units accumulating mold so quickly. It must be incredibly frustrating and concerning to find black mold in the tubing and ventilation system, especially when it’s so difficult to clean. Your health and satisfaction are important to us, and we appreciate you bringing this issue to our attention. Regarding the issue your encountering, please try the following steps
1. Regular Cleaning: Ensure you clean the air filters regularly. Dirty filters can contribute to mold growth. Remove the filters and wash them with warm, soapy water. Let them dry completely before reinstalling.
2. Ventilation: Make sure the room where the air conditioner is used is well-ventilated. Poor ventilation can lead to excess moisture, which promotes mold growth.
3. Drainage: Check the drainage system of the air conditioner. Ensure that the drain pan and drain hose are not clogged and are functioning properly. Empty the drain pan regularly to prevent water buildup.
4. Use a Dehumidifier: If the room is very humid, consider using a dehumidifier in conjunction with the air conditioner. This can help reduce the overall humidity level and prevent mold growth.
Inspect and Clean Tubing: Although it might be difficult to clean the internal tubing, try to access and clean as much of it as possible. Use a flexible brush or a pipe cleaner to remove any visible mold.
If these steps don’t resolve the issue, contacting us via phone (1-877-467-4289) for further assistance would be the best course of action.
Rolf | Insignia Support
https://www.bestbuy.com/site/insignia-250-sq-ft-portable-air-conditioner-white/6393188.p?skuId=6393188
DON'T PURCHASE UNLESS YOU YOUR GETTING A WARRANTY!
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I PURCHASED THIS 2021 IT WORKED GREAT! BUT IT DIDN'T LAST LONG IT WENT OUT ON ME IN 4 MONTHS I DIDN'T GET A CHANCE TO PUT A WARRANTY ON IT I WAS VERY DISAPPOINTED BY THIS BECAUSE I HAVE ALWAYS WANTED A PORTABLE AIR CONDITIONER THE CORD HAD A SHORTAGE AND GAVE ME THE BIGGEST PROBLEM SO I HAD TO GET RID OF IT SO IF YOUR THINKING ABOUT GETTING THIS PORTABLE AIR CONDITIONER GET A WARRANTY OR JUST DON'T PURCHASE IT AT ALL YOU WILL BE SAVING YOUR MONEY AND THE TIME
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi Robert,
Thank you for taking the time to review our Insignia- 250 Sq. Ft. Portable Air Conditioner - White. I understand that it did not last long it when out on you in four months and I you did not get a chance to put a warranty on it. That can be disappointing, But, we would be happy to troubleshoot it and check your options for you. Please, use the link below to reach us at your earliest convenience.
Insignia Support
Irene
https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285, to find product details, including quick start guides and user manuals.
Used and smells like mold
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.When I got it there were a few things making it look like it had been sued, the window panels had something on them (I don’t know what but not from packaging) and there were some hairs inside the package. This concerned me. Sure enough after running and draining properly after only 2 days it started to smell musty, sour like vinegar. No seller should try to redistribute a used product. That’s illegal and very harmful in this case with something that distributes mold spores all over a persons house. I already have breathing issues from covid
No, I would not recommend this to a friend