Customer Ratings & Reviews
- Model:
- NS-AC06PWH1
- SKU:
- 6393188
Rating by feature
- Value
Rating 4.5 out of 5 stars
- Quality
Rating 4.5 out of 5 stars
- Ease of Use
Rating 4.6 out of 5 stars
Customers are saying
Customers commend the 250 Sq. Ft. 6,000 BTU Portable Air Conditioner for its excellent cooling capabilities, ease of use, overall performance, and convenient size. Many appreciate the straightforward setup, reasonable price, and the added convenience of a remote control. However, some customers have noted concerns about the noise level and weight of the unit. A few have also mentioned issues with the unit's condition and energy consumption.
This summary was generated by AI based on customer reviews.
Meh, not that Great
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Doesn’t work as good as I thought it would, doesn’t cool that great. Only if you’re standing or sitting right in front of it. I wouldn’t buy this product. Lesson learned.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi there! Thank you for writing a review about our 250 Sq. Ft. Portable Air Conditioner! We understand that you're having issues with your unit. We would love to check this situation further with you! Please feel free to contact us at the link below to get assistance with your unit.
Rudson S.| Insignia Support. https://www.insigniaproducts.com/contact-us
Aircon
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Returned product, not as I expected. Not recommended.
No, I would not recommend this to a friendAc
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Blow good air but leaks water from time to time on floor
No, I would not recommend this to a friendawful
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.not worth it. keeps shutting off after find minutes
No, I would not recommend this to a friendDoesn’t work if it’s hot outside
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Doesn’t work unless it’s cold out side then you’ll get cold air inside but if it’s hot then don’t expect a cold room. The hotter is it outside the more it has to work so you’ll find yourself emptying the drain multiple times.the lowest it goes is 62 degrees but it doesn’t even feel like it. Returning this product! Better to go with the og window ones and less expensive.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi Cici,
Thanks for taking the time and effort to leave a review our Insignia™ - 250 Sq. Ft. Portable Air Conditioner - White. We apologize that our product did not satisfy your expectations. We are continuously working on improving our products and their designs and if you have any more questions or concerns, please use the link below to reach us.
Insignia Products
Lisa
https://insigniaproducts.com
Barely cools
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Set up was easy. It’s normal AC loud, but it barely cools. Had it on for hours at it’s highest setting and the temp has dropped only a few degrees. I guess my mistake for thinking this $300 piece of junk should work as well as a “real” AC. It’s going to have to go back!
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .I'm sorry to hear that the Insignia portable air conditioner didn't meet your cooling expectations, despite following the setup instructions. I understand that you were expecting a more significant drop in temperature, especially considering the price point. I apologize for any frustration or disappointment this has caused. I appreciate your honesty and would like to help make things right. I'd like to offer a return or exchange for a different model that may better suit your cooling needs. Additionally, I'd like to provide a prepaid return shipping label to make the process as smooth as possible. Your feedback will help us improve our products, and I appreciate your willingness to share your experience with us. Jeth | Insignia Support. https://www.bestbuy.com/site/insignia-250-sq-ft-portable-air-conditioner-white/6393188.p?skuId=6393188
Loud but not cool
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The performance is very poor compared to how loud the noise is.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for sharing your experience with the Insignia™ Portable Air Conditioner. We’re sorry to hear that the unit’s cooling performance didn’t meet your expectations, especially considering the noise level.
We understand how important it is for an air conditioner to be both effective and quiet, and we regret that this product didn’t deliver the balance you were hoping for. Your feedback is valuable and will be shared with our product team to help improve future models.
If you’re still within the return or exchange window, we encourage you to reach out to our customer support. We’d be happy to help you find a solution that better suits your needs.
Thank you again for your review. Ivy | Insignia Support
Works Great Until You NEED it
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This AC unit was PERFECT until the central AC in my house stopped working entirely. You wouldn’t even know the portable AC was on. My bedroom is 100 sqft, this is supposed to cool 250 sqft. It is 82 degrees in my bedroom and the unit has been set to 65 since 11 pm last night. It’s now 11 am, and it has a making NO DIFFERENCE. It is not built for the Louisiana heat and humidity. Extremely disappointed, and I wish I could still return it.
No, I would not recommend this to a friendDo not buy
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.If I could leave 0 stars I would. DO NOT BUY - Waste of money. Does not keep anything cool. I wish I can return it. Thought it was a 30day return. Missed the 14 day return by 2 days. I purchased before the heat attacked. So when it was 105 this machine was worse than I fan. Reason why it took so long to notice it’s a piece of trash. I wish I could get my money back. Mind you I bought it for a bedroom. And for the life could not keep anything cold.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello AnnM,
We are very sorry to read that you are experiencing issues with the unit. We would be happy to troubleshoot it and check your options for you. Please feel free to contact us at 1-(877)-467-4289 Monday to Saturday 8am - 9pm CST.
Chelsea
Insignia Support
https://www.insigniaproducts.com/
Dry Mode Broken?
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this unit in June of 2020, used it for June, July and August of that year. In 2021, I used it for so the months of July and August. Total of 5 months, I am trying to use the "dry" feature for the first time and when I put it on that setting, the unit still blows out cold air out of the top and hot air out of the exhaust. Called customer service and they were unable to help me. I've used dehumidifiers before and this is not how it should function.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi,
Dehumidifier operation principle is different from air conditioner. Though these two categories all use compressor.
Because of the evaporator and condenser location, air conditioner blows out cold air while the dehumidifier blows out hot air.
Not good quality product
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Horrible product, lasted 2 days with water leaking everywhere. Not many solutions from costumer care services
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you, CMGP, for sharing your experience. We regret to hear about the issues you encountered with the Insignia™ Portable Air Conditioner and the difficulty in finding solutions through customer care. Your feedback is important to us, and we sincerely apologize for the frustration this has caused. We appreciate you taking the time to bring this to our attention, and we are here to support you.Tine | Insignia Support
Did not cool
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had it on the lowest temp at 62 for about 6 hours and it was barely cold. My room is about 200 sq ft and should have had no problem cooling.
No, I would not recommend this to a friendUnsatisfactory
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Unsatisfactory. Has a very powerful fan but it didn’t seem to blow air that was colder than room temp. I used it in a small bedroom and did not feel the temperature change
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi there! Thank you for writing a review about our 250 Sq. Ft. Portable Air Conditioner! We understand that you're having issue with the unit. We would love to check this situation further with you! Please feel free to contact us at the link below to get assistance with your unit.
Rudson S.| Insignia Support. https://www.insigniaproducts.com/contact-us
Sub-par
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Pretty easy to set-up and get going but the problem is it doesn’t cool much I could have a defective unit. But unless I’m right under it doesn’t do much. I’ve never had to turn it off because it’s to cold. The vent is also at an angle where I have to put cardboard in it for it to directly hit me and it produces over 4 gallons of water a day. So I wouldn’t buy it there’s better options at this price.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi JessieD. Thank you for writing a review about our Insignia Portable Air Conditioner. I apologize that this air conditioner is not cooling enough and it was defective. We would love to check this situation further with you. Please feel free to contact us at the link below to get assistance with your unit.
Mariepel C.| Insignia Products
https://www.insigniaproducts.com
Good but not great
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Doesn’t cool off 250 Sq ft maybe less it will cool
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for your feedback! We understand your concerns regarding the cooling performance in a 250 sq ft space. We strive to provide effective solutions for our customers, and we appreciate your input. If you’re experiencing issues, we’d be happy to assist you in finding a better fit for your needs. Please feel free to reach out to us for further assistance! Keith | Insignia Support https://www.bestbuy.com/site/insignia-250-sq-ft-portable-air-conditioner-white/6393188.p?skuId=6393188
- Cons mentioned:Noise level
Not very good
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is really crappy. Bottom panel leaks. Very noisy. Stuck with it as its been over two weeks since delivery.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi!
We understand that you want to have a working portable air conditioner. Please know that you can contact us on the link below, and we will gladly review this matter with you.
Viridiana E. Insignia Support https://www.insigniaproducts.com/contact-us
Bottom tank stopper broken off
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The unit worked great but after I had it all unpacked and plugged in I realized the bottom holding tank stopper had broken off! There was no way to reattach it so it wouldn't just leak. It was really a pain to re-pack it up and take it back. I can't believe a $300+ machine can be ruined by a $5 piece of plastic. What a massive waste and poor design. Best Buy customer service was outstanding!
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi there! Thank you for writing a review about our 250 Sq. Ft. Portable Air Conditioner! We know how frustrating is that your unit was damaged. We would love to check this situation further with you! Please feel free to contact us at the link below to get assistance with your unit.
Rudson S.| Insignia Support. https://www.insigniaproducts.com/contact-us
- Pros mentioned:Cooling
Messes up wood Floors
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Got really cool but Leaked constantly. I have the same exact model in another room that I have had no issues with.
No, I would not recommend this to a friend P1 Error all the time.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.If i have the AC constantly going i get the error P1 and i have to drain it every 30 minues. Which is ridiculous.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi Kaiter,
Thank you for taking the time to review our Insignia™ - 250 Sq. Ft. Portable Air Conditioner - White. I understand you found it uncomfortable to use and that can be discouraging. We are continuously working on improving our products and their designs, so we definitely appreciate your feedback. If you have any questions or concerns, please use the link below to reach us and also you can contact this phone number 877-467-4289 for further assistance.
Insignia Products
Nikki
https://insigniaproducts.com
Heavy garbage
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Doesnt blow very cold. The 15day return policy is garbage as this is heavy by the time you get it set up and realize it doesnt work as well after a couple of uses its to late to return. Its too heavy to take back to the store and deal with the hassel of a return. Use your money on a product that will actually work.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for sharing your experience with the Insignia™ - 250 Sq. Ft. Portable Air Conditioner. We appreciate your feedback regarding its cooling performance and the return policy. Your input is valuable to us as we strive to improve our products and services. Your satisfaction is important, and we are committed to addressing your concerns. Jeth | Insignia Support. https://www.bestbuy.com/site/insignia-250-sq-ft-portable-air-conditioner-white/6393188.p?skuId=6393188