Customer Ratings & Reviews
- Model:
- NS-AC06PWH1
- SKU:
- 6393188
Rating by feature
- Value
Rating 4.5 out of 5 stars
- Quality
Rating 4.5 out of 5 stars
- Ease of Use
Rating 4.6 out of 5 stars
Customers are saying
Customers commend the 250 Sq. Ft. 6,000 BTU Portable Air Conditioner for its excellent cooling capabilities, ease of use, overall performance, and convenient size. Many appreciate the straightforward setup, reasonable price, and the added convenience of a remote control. However, some customers have noted concerns about the noise level and weight of the unit. A few have also mentioned issues with the unit's condition and energy consumption.
This summary was generated by AI based on customer reviews.
Try a different AC
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Doesn’t cool as I thought it would it with the summer heat
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello Odis. Thank you for taking the time to leave a review on Insignia™ - 250 Sq. Ft. Portable Air Conditioner - White. I understand that you are disappointed as the unit does not seem to cool. Kindly call us to further check what is causing the issue.
Mary II Insignia Products II https://www.insigniaproducts.com/contact-us
Received a unit with an error code
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It came by shipment. I installed it, and it gave me an error code. I have a small car, and am over 60, so the suggestion of returning to a store is kinda hard, PLUS COVID!. I'm disappointed and sweating. Not sure how to resolve this, but I also have paid for 2 years geek squad, soooooo. I would love to get this resolved. Thanks in advance for your attention.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi, Cony.
I certainly apologize about the situation with your Air Conditioner. I understand how this can be frustrating and I want you to know that the truly best option would be to take advantage of the return period that Best Buy grants you to exchange your product for a completely working one directly at the Customer Service counter with your receipt in hand.Be confident all measures are being taken in order to prevent the spread of the virus at the stores.
Cesar G. - Insignia Support
- Cons mentioned:Noise level
Too noisy and not worth the money
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Too much noise and it stops running intermittently.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi Mukesh!
Thank you for sharing a review about our Portable Air Conditioner! We know how annoying is that your unit is noisy and stops working suddenly. We would love to check this situation further with you! Please feel free to contact us at the link below to get assistance with your unit.
-Angelica G. | Insignia Support.
https://www.insigniaproducts.com/contact-us
Broken on delivery
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.When I received this item it was missing one of the wheels and had scratches all over the unit. That isn't even the worst part. The bottom plug was apparently broken off and nowhere in any of the instructions was there a diagram of the unit. So I didn't even know the bottom plug was missing until I ran the unit all day and then came home to a flooded room.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello,
Thank you for sending us your review regarding our Portable Air Conditioner. I apologize for the damaged unit you received and I will like to suggest you get in touch with us at the link below so we can check for what can be done for you and correct this situation.
Itzel I. - Insignia Support. https://www.insigniaproducts.com/contact-us
Didn’t cool enough
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Didn’t worked as I expected………………………/////////………….
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi There!
Thank you for taking the time to review our Insignia - 250 Sq. Ft. Portable Air Conditioner - White, we're very sorry to read you are experiencing this issue with one of our products, please contact our customer service at 1 (877) 467-4289 Daily 8am - 9pm CT, we'll be more than happy to assist you regarding this matter.
Insignia Support
Alvin
www.insigniaproducts.com/support
Find something else.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Idk - maybe the item I received was defective but this does not cool down my room at all. I've had it running for 5 hours straight and felt no difference. I really want to return it but its so heavy.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello ChloeH,
Thank you for taking the time out of your busy schedule to leave a review of our Insignia™ - 250 Sq. Ft. Portable Air Conditioner. I am sorry to read that the unit is not cooling. I know it can be dissatisfying that its not working as expected. For further assistance, please contact our customer service at 1 (877) 467-4289 Monday-Saturday 8am - 9pm CT.
Insignia Support
Molina
www.insigniaproducts.com/support
Air conditioner
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Doesn’t cool my small room at all wish I would have
No, I would not recommend this to a friendSave your money
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Constantly shutting off and tripping breaker. Barely cools anything. Waste of money. Wish I could return it.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for taking the time to share your experience with us. We genuinely apologize for the frustration you've encountered with your appliance. It’s disappointing to hear that it has been shutting off and tripping the breaker, and we understand how inconvenient it can be when a product does not meet your expectations.
Our goal is to provide reliable and effective solutions for our customers, and it appears we have fallen short in your case. We would like to assure you that your feedback is taken seriously, and we are committed to resolving this issue for you.
If you haven't done so already, we recommend reaching out to our customer support team, who can assist you with troubleshooting the appliance and exploring potential solutions, including warranty options or repair services. We believe that every customer deserves a fully functioning product, and we are here to support you in any way we can.
We appreciate your honest feedback and hope to have the opportunity to restore your confidence in our products. Please feel free to reach out to us directly, and let us work together to find a resolution.
Thank you for your understanding. Keith | Insignia Support https://www.bestbuy.com/site/insignia-250-sq-ft-portable-air-conditioner-white/6393188.p?skuId=6393188
It did not cool the home
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This did not work at all. It did not cool the room even a little. It was as if the air from the outside was just getting pushed inside and it wasn’t cooling it at all.i returned it a week later
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi there! Thank you for writing a review about our 250 Sq. Ft. Portable Air Conditioner! We understand that you're having issues with the unit. We would love to check this situation further with you! Please feel free to contact us at the link below to get assistance with your unit.
Rudson S.| Insignia Support. https://www.insigniaproducts.com/contact-us
Far
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this air and it was better to have a fan in the room, the time it takes to cool is quite apart from that when it starts to throw fresh air it only lasts 5 minutes and it comes back and turns off
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello.
Thank you for writing a review for our portable air conditioner. I apologize for this situation,
I understand that this situation can be frustrating for you. Please get in contact with our
agents in the link below, maybe they can give you more information to assist you.
Carlos O - Insignia support.
https://www.insigniaproducts.com/contact-us
Arrived DOA - Would Not Recommend
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible unit - arrived broken, the compressor won't kick on, just the fan. Ran it for hours and still the same. Would avoid Insignia at all costs - get something well known instead. Now have the lug this heavy unit back to the store, ugh.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi fishmonger6,
We're sorry for your experience with the product. Please know that your feedback is helpful to improve the quality of our product.
Insignia Support
Lea
https://www.insigniaproducts.com/
Struggles to keep the area cool.
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The unit I got will not keep the square footage cool. It struggles to keep my area cool when it get above 80 degrees not efficient very disappointed I bought the unit rated for the living size I am trying to cool but it can't keep up.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello kmw87. Thank you for leaving a review on Insignia™ - 250 Sq. Ft. Portable Air Conditioner. We apologize to give you this poor experience o the product. Kindly contact us to better assist you.
Mary II Insignia Products Customer Support
where's the battery cover for the remote?
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.it works great, I'm having problems find out where to find support to get a battery cover for the remote. It was the only thing missing in the whole kit. Hoping that a negative review will lead me somewhere to the answer or a battery cover.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi there,
Thank you for leaving a review. This must be frustrating since there was parts that was missing. We don't take your concerns lightly. I would like to further review your situation. You can
reach us at the link below.
Dina | Insignia Support | https://www.insigniaproducts.com/contact-us
Don’t buy
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Don’t buy !! You are better off using a fan.. it’s a few days before summer and my room isn’t getting cool.. a waste of money and I can’t return.. tried calling customer support.. best buy customer service sucks!!
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi there!
Thank you for sharing your experience with our 250. Sq. Ft. Portable Air Conditioner! We know how disheartening is when an air conditioner does not work as expected. Please allow us to assist you further in this situation! Feel free to contact us at the link below to get assistance with your unit.
-Angelica G. | Insignia Support.
https://www.insigniaproducts.com/contact-us
Big energy consuming fan, get a box fan instead
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It's a fan, not an air conditioner. It's no cooler than the air coming from my box fan. It's vented out a window, it's set on 'cool' setting on high at 62 degrees and the air coming out is no cooler than in front of my box fan.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello Kathy. Thank you for taking the time to leave a review on Portable air conditioner. We apologize to fail in meeting your product expectation. We want to check this issue and come up with a resolution with you. Kindly contact us to further assist you.
Mary II Insignia Products II https://www.insigniaproducts.com/contact-us
- Pros mentioned:Cooling, Setup
Works great!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We purchased this for our bedroom as our apartment complex is dragging their feet on getting our AC unit & others in the complex replaced. Our apt has been getting very hot, so we needed at least one room we could get some relief in. We also have a dog & my wife has a chronic illness. Setup was fairly uncomplicated and only took about 20 minutes. Once we got it set-up and running, it cooled our bedroom from 82 down to 74 in about 30 minutes. We personally don't find it to be too loud and are able to sleep with it running all night. The swing function on the vent helps to move the air around the room. We are incredibly impressed with this product, especially as it is one of the more affordable portable units.
I would recommend this to a friend Ac
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Did not cool a small bedroom, kind of big unit took up too much space
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for sharing your thoughts on the Insignia™ 250 Sq. Ft. Portable Air Conditioner. We appreciate your feedback regarding its size and cooling capacity, and it's important to us to understand our customers' experiences. Your insights help us continually improve our products and ensure they meet diverse needs. We’re glad you took the time to provide your input! Jeth | Insignia Support. https://www.bestbuy.com/site/insignia-250-sq-ft-portable-air-conditioner-white/6393188.p?skuId=6393188
Check before driving home
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Came with no remote or instructions. I was missing a few pieces to put into window.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi MichaelZ! Thank you for your feedback on Insignia™ - 250 Sq. Ft. Portable Air Conditioner. We understand how frustrating it can be to receive a product without everything you need to set it up properly. We highly recommend coordinating with BestBuy for these missing parts and seek assistance with possible return and exchange. You may reach them at 1-888-237-8289. - Dalainne | Insignia Support | https://www.bestbuy.com/site/insignia-250-sq-ft-portable-air-conditioner-white/6393188.p?skuId=6393188
Returned!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Had to return this air conditioner. Was basically a glorified fan and did NOT blow cold air which was very disappointing...maybe it was damaged during shipping as the box came beat up and falling apart and barely held together. Nonetheless I switched to an LG brand!
No, I would not recommend this to a friendeither defective or just a waste of money
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.THIS ITEM CAME DAMAGED IN THE BOX AND THE BOX IT SELF WAS DAMAGED, STILL TRIED TO GIVE IT A CHANCE DOSENT EVEN COOL THE PLACE SLIGHTLY. EVEN AT THE COLDEST TEMP SETTINGS. WILL BE RETURING ASAP
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello there,
Thank you so much for writing a review for our 250 Sq. Ft. Portable Air Conditioner - White, we truly appreciate your feedback and I personally would like to apologize for the experience that you're going through, I know it can be really frustrating that the unit is not working as it should, however I'd really like you to contact our support team for further assistance, our agents will be more than happy to assist you, please follow the link below.
Insignia Support
Louise
www.insigniaproducts.com/support