Customer Ratings & Reviews

the space was very good, however, we had an issue with it not keeping the right temp in the refrig

Awful product. Do not buy bestbuy originals (insignia or other). They cut corners and make cheap products

Went out in a year and best buy said they cant get parts going to the store to see what they are going to do about it really pis off

The refrigerator was defective and had to be returned.

Worst refrigerator I have ever owned and getting service is worse than that.

Ordered via "open-box" but was too badly damaged on delivery - returned for credit

Pretty nice fridge. I was little skeptical at first purchasing this brand, but surprisingly it’s actually a nice fridge. I bought it in 2020 and it’s still kicking. Only thing I had to replace was the water inlet valve because it stop making ice. The valve was replaced in April 2024 and I purchased the valve for $26.

The refrigerator is excellent--spacious, quiet, and well-designed. I highly recommend it.

Wanted a refrigerator with an ice maker loved the double doors but the ice maker went out within 6 months?

Anyone who purchases an insignia product from Best Buy, don’t bother. Stop now, and spend the few extra bucks on the GE or Whirlpool. And don’t bother contacting Geek Squad about it either, because they will not help you even in the slightest. If you want to read about my saga, read on! If not, keep scrolling... In April 2019, we purchased a new fridge online from Best Buy. We were looking for something new, but nothing that would break the bank. We found the Insignia French door refrigerator! (model number ns-rfd26ss9) It was a decent price for the type of fridge it was, so we decided to purchase it. It came with a year manufacturer’s warranty. April 2020 came and went, and despite the social conditions we were facing, we were pretty content with our chilled drinks and quality ice cubes. It never crossed our minds that we were going to be fridge-less in just a few short months! One day, while grabbing ice from the tray, I noticed puddling inside the tray where the ice cubes were. Our freezer had completely stopped working, followed by our fridge shortly after. We called Best Buy’s Geek Squad, after waiting 2 hours, and talking to 6 different people every morning over the span of 2 weeks, the final consensus is that they couldn’t help me at all! First it was because of the lack of warranty, and having to deal directly with insignia which led me right back to Best Buy telling me they can’t do anything for me. Not to mention, they had no record of me even purchasing the fridge. I had to go back in my emails to find the receipt MYSELF. Another day they told me it was a lack of available repair companies in my area that wouldn’t allow them to provide me with a technician. I called SEVERAL other technicians outside of Best Buy, and they don’t even TOUCH Insignia appliances. Through this debacle, I learned that Insignia is a Best Buy brand, yet BEST BUY STILL COULDN’T OFFER US A REPAIR ON OUR BRAND NEW FRIDGE. Then Geek Squad told me to get total tech support to ensure a technician would come out and help with our issue, which cost me $212. Only to find out that it doesn’t cover refrigerators!!! Now I have a giant water fountain in my kitchen that does nothing else but shine a light on the inside of a hot empty fridge while you fill your glass with warm filtered water. Best Buy is the worst company, Geek Squad is utterly useless, and it baffles me that Insignia is still manufacturing products. A trifecta of trash.

Very spacious , looks great, very nice design . Love it...

It was a great fridge until the ice maker went out 2 years in. The fruit/veg crisper drawer broke and there are no replacment parts available. Thanks Best Buy. If you are going to put something under your label, be sure you can support it and back it up.

This refrigerator is the biggest waste of money you'll ever spend. I had to splice the ice maker sensor cable because it was severed out of the box. The motor for dumping the ice broke and nobody knows where to get replacement parts. The water filters are only sold by best buy and are crazy expensive. I will never buy an insignia product again. The company is trash. I wish I would've known that before buying this. I wonder how many of the reviews I read before hand were paid for. Smh

Refrigerator is a great size. Works very well. Only complaint is when getting ice it is loud. Well worth the money

I love this fridge! Its perfect for what I needed for a large family. Delivery guys did great! Thank you so much!

Excellent refrigerator. Very roomy. Holds much more than previous refrigerators of comparable size.

The fridge is nice looking and works, but the icemaker has plastic parts and has broken twice. If you have multiple family members in your house, it is likely to ice dispensor part will break.

Nice refrigerator and fair price. Was out of stock at store but was able to get delivery in a few day.

This is great for the price. They came and installed it. It was an great overall experience.

great looks good and nice white color and has lots of room