Customer Ratings & Reviews
- Model:
- NS-RTM14WH5
- SKU:
- 6595153
Rating by feature
- Storage Capacity
Rating 4.6 out of 5 stars
- Quality
Rating 4.5 out of 5 stars
- Design
Rating 4.6 out of 5 stars
Customers are saying
Customers often highlight the excellent overall performance, spacious capacity, and ideal size of the 14.2 Cu. Ft. Top-Freezer Refrigerator, with many appreciating its quiet operation and accurate temperature control. The refrigerator's simple design is also well-received. However, some customers have expressed concerns about the shelf quality and the absence of certain features.
This summary was generated by AI based on customer reviews.
Multi use
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great garage fridge. Lightweight but efficient. Easy storage drawer.
I would recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .That's fantastic! A great garage fridge is a valuable addition. We're glad it's lightweight yet efficient, and that you appreciate the easy storage drawer. Thanks for sharing your positive feedback! - Carl | Insignia Products
Frigerator
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very nice refrigerator would recommend. Fits my space very good.
I would recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for your positive review of the Insignia™ - 14.2 Cu. Ft. Top-Freezer Refrigerator! We're delighted to hear that it fits your space well and that you would recommend it. Your satisfaction is important to us, and we're glad the refrigerator meets your needs. If you have any other feedback or need further assistance, please don't hesitate to reach out. We appreciate your support! Ivy | Insignia Support
Fridge
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They were very polite and professional. They deliver on time and they were very careful too.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you so much for your kind words, DjGii! We're thrilled to hear that you had a positive experience with our delivery team. Your feedback is greatly appreciated and motivates us to continue providing excellent service. If you have any further comments or need assistance, feel free to reach out. Have a wonderful day! Jeth | Insignia Support. https://www.bestbuy.com/site/insignia-14-2-cu-ft-top-freezer-refrigerator-with-energy-star-certification-stainless-steel/6562450.p?skuId=6562450
Good service
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Quick friendly service. Quick set up, professional.
I would recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .We're delighted to hear you experienced quick, friendly service and professional setup. Thank you for your positive feedback! - Carl | Insignia Products
Poor temp control and overall design -- do not buy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is the WORST large appliance that I every purchased. The overall design of freezer top is very poor for a relatively short refrigerator. It is very hard to see what is inside without bending over. This is exacerbated by the extra deep door shelves which means the regular shelves are pushed back. It is impossible to see anything on the top shelf when standing straight. The deep doors, while they look appealing, are bad as they put more food in a poorly cooled area. I discovered that the temps inside vary wildly from place to place (at the same time). The door is NEVER at or below 40, as it should be. I attempted to use the coldest setting (rather than next to coldest) and froze multiple items near the air outlets. The air distribution is very poor (evidenced by varying temps). This is exacerbated by the glass shelves; probably would have better performance with wire racks. In summary, do not buy this appliance.
No, I would not recommend this to a friendGreat for the price.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Overall great refrigerator for the price. Wished it was a little taller but works for what it's needed.
I would recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for your feedback! We're glad to hear that you're satisfied with the refrigerator's performance and price. Enjoy your new refrigerator! Ivy | Insignia Support
Stopped cooling
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I’ve had this refrigerator for eight months and it is now stopped cooling. But Best Buy is replacing so I gave it three stars instead of one.
I would recommend this to a friend- Pros mentioned:Capacity, Design, Noise level
Very Nice
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Perfect for my small demands. The best feature is all the storage on the doors. Both shelves can accommodate full gallon sized bottles and are tall enough for 2 liter bottles. It holds all of my condiments easily. The veggie drawer is roomy. The glass shelves are easy to clean. I like having separate controls for the fridge and the freezer, too. It's very quiet and the doors feel sturdy. And the interior light is bright. It isn't a bare bones appliance. Rather it is a very nice smallish fridge with nice features and a sturdy design.
I would recommend this to a friend Refrigerator Delivery
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Kudos to a conscientious delivery team! Well done!
I would recommend this to a friendNot the greatest
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I got the ref. And 1 week the piece broke it’s not the best one I had
No, I would not recommend this to a friendIf you can't buy icemaker don't sell
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Unfair that I can't buy the icemaker- been waiting and calling forever
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello Diane. thanks for sharing for your experience. We’re sorry to hear how frustrating it has been trying to get the icemaker. For availability and to ensure you receive the compatible model, please contact Best Buy (1-888-237-8289) will be able to assist you directly. Thanks again for your feedback.
Sarada | Insignia
Inconvenience
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Had this product for less than a year and it broke down. We got our fridge December 7th, 2024. The freezer works but the refrigerator stopped part stopped working and wasn’t cooling the food. We had to throw some of the food out cause it got spoiled from the heat. They are replacing it at least but I have to be without a fridge for 5 days. They do honor the company one year warranty but it still a big inconvenience and I lost some money in food as well cause I had to throw things out.
No, I would not recommend this to a friendThey wont honor warranty
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have owned this for 2 months and it does not work. It is under warranty but they said i have to bring it to the store and drop it off.....i paid for them to deliver when i bought it. This place is a scam! Do not buy from them theu dont honor warranty.
No, I would not recommend this to a friendNot a good refrigerator
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It was good at first but after a month, it started leaking water. Alot of water at that. We exchaged it and got a new one. The new one does the exact same thing. Now we’re trying to return it so we can get our money back for it
No, I would not recommend this to a friend- Cons mentioned:Shelf quality
Insignia 14.2 cu. ft. Top Freezer Refrigerator
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Damaged product. Dent in side. Dents in the front. Could not tell you anything else about it. I will say Best Buy's did come get it and refunded my money. They worked with me to find a date to pick it up.
No, I would not recommend this to a friend Never again Insignia
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Refrigerator was delivered right on time. They plugged it in and it worked for 36 hours. The next morning we were catching a flight but I noticed it was running warm. We got home 72 hours later and everything was spoiled, it had stopped cooling. So I’m out about $500 in groceries and still don’t have a fridge. Using my fishing cooler to keep the Diet Coke cold and eating out every meal
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for your feedback. We sincerely apologize for the inconvenience you experienced with your refrigerator. We understand how frustrating it must be to have it stop cooling so soon after delivery, especially with the loss of groceries and the need to rely on a cooler. Your insights are valuable to us as we strive to improve our product offerings and ensure better customer satisfaction. We appreciate your patience and understanding.
Keith | Insignia Support
Not happy
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The freezer shuts down for too long and food starts to defrost
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi,
Thanks for your review.
The product work time relate to the ambient temp and the gear you set. if the ambient temp is low or the gear setting to low, the compressor working time will be very short and stop time will be long. you can set the freezer/fridge to coldest.
Fridge
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Received in Damage condition. The delivery company said I would receive a call but never did. Would not buy again
No, I would not recommend this to a friendExtra cost to change door opening
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Never asked us witch side door should open. Opens wrong way.
I would recommend this to a friendPoor Quality
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The fridge stoped getting cold after only 2 months of use.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello, thank you for taking the time to share your experience. We’re sorry to hear that your Insignia 14.2 Cu. Ft. Top‑Freezer Refrigerator stopped cooling after only two months of use. That’s definitely not the performance you should expect, and we understand how frustrating this must be. We’d like to help troubleshoot the issue and make things right. Please reach out to us at 877‑467‑4289 or insigniasupport@bestbuy.com, and our team will be happy to assist you further.
Andres | Insignia