Customer Ratings & Reviews

Super cute, its not a huge fridge but perfect for me.

My refrigerator was delivered yesterday. I replaced my unrepairable Samsung French Door refrigerator with this one. Looks great in my kitchen, but it is not working properly. We let the refrigerator sit over night so the compressor would settle and it has been making loud wailing noises the entire time (over two hours now). I am going to exchange it. So, hopefully this first one I received is just a bad unit or was damaged internally in shipping. Because of this unit I can not recommend it, but I may change my mind when I get the replacement unit.

Great fridge, small and could use another shelf but a great buy for now.

​This fridge is a total showstopper. The customizable glass panels fit my kitchen’s aesthetic perfectly, while the dual auto-ice maker is a lifesaver for hosting. It runs incredibly quiet, and the FlexZone drawer keeps snacks at the ideal temperature. Sleek, spacious, and efficient—it’s the ultimate kitchen upgrade!

Brought it home, unpackaged it and top hinge was damaged. Typical service these days. I wasn't about to repackage it and go all the way back down to return it. My time is $100 dollars and hour plus gas to teturn it. You think they would take that off the proce? I highly dought it.

Actually it's a pretty good refrigerator but some times it will stop getting cold and that had scared me because this is a new refrigerator. But all is fine for now

It’s spacious I gave it 3 star because it doesn’t have a ice maker

Came broken Waiting on replacement Maybe veggie drawer could be made of a stronger material feels like they will break got too be careful when opening

Purchased this for use in a garage. Good build quality (for the price), cools well.

Nice fridge freezer combo. Only cools to 36 degrees. Im returning for a samsung that cools to 32 degrees. 4 degrees is a big difference when it comes to cold drinks.

Very dissapointed that it does not come with ice maker. You have to buy it separately!!

I’m not at all happy with the service I’ve gotten the appliance does not do sale what i expect your service guy is rude after the sale I feel I don’t matter since you got my money

3 weeks in and it’s not cooling correctly. Fridge is up to 45 degrees while freezer is -6. Then the freezer temps rise and fridge goes down. Nothing is iced over or frozen around ventilation. THREE WEEKS and both Best Buy and Insignia will not offer a refund or even an EXCHANGE. We have 4 children and as most Americans are struggling to get by. I have well over $1000 worth of food in this fridge and the temps just keep going up. They don’t care. Want us to wait days for a tech to come out instead of allowing us to bring it back for store credit to get a higher quality refrigerator. The customer service is shameful. Oh but if we’d paid extra at checkout for some membership apparently then they would have given us a refund. 3 weeks is not ok. 6 months wouldn’t be ok but 3 weeks?! Do not do business here and do not buy an insignia. Cheaper is not better.

Excellent fridge for the price. Good storage capacity.

There’s always water in the ice tray . It was a little dented. I think it might have just been maybe in delivery or warehouse but all in all it’s great in storage and stays fresh.

Overall fair customer service satisfaction with their Twin Falls location.

As soon as we got the fridge out if the box we noticed it had a large dent on one back corner. This makes the fridge unlevel and the dent pushes on what is likely the motor mechanism. We have shems holding it to level it. After calling multiple times without assistance for a replacent we gave up. What a waste of time Over the phone, the representative told us we would need to purchase another fridge and then they would bring that and give a refund on the broken one. This is not how replacements work. We are absolutely not spending another $700 and hoping to get our original $$ back. Not to mention the cost to take off 1/2 a day of work due to someone having to be home for the delivery. Will not buy from best buy again and will not recommend to others. Unacceptable products and unacceptable customer service.

The refrigerator arrived with the dents courtesy of the third-party contractor who delivers for Best Buy seeing it as it is their policy to remove the appliance from the box before even entering into the home in my case I live in a New York City apartment building, so the refrigerator was exposed on the sidewalk and then coming into a multi dwelling building up several flights of stairs.

Great fridge but when I went to switch door to open other way the part needed was missing! Called company 3 times and all 3 times the right part was wrong! Looked at reviews on this problem and it seems to be common! Not sure what to do next ! Customer service with company was decent but just are not up front on this issue or what to do when they don’t have the part!

Had frig less than a year and for months it frequently leaks.