Customer Ratings & Reviews
- Model:
- NS-RBM18SS0
- SKU:
- 6467055
Rating by feature
- Storage Capacity
Rating 4.8 out of 5 stars
- Quality
Rating 4.7 out of 5 stars
- Design
Rating 4.7 out of 5 stars
Customers are saying
Customers highly value the 18.6 Cu. Ft. Bottom Freezer Refrigerator's overall performance and spacious size, noting its appealing design and good capacity. The refrigerator is also appreciated for its quiet operation and separate temperature controls for the freezer and refrigerator. Many customers specifically appreciate the convenience of the bottom freezer location.
This summary was generated by AI based on customer reviews.
Dishonest
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Don't buy if you want it to open from the right. They didn't include a part necessary to change the door, had to wait for them to come out to address it, and found out they no longer produce the part, at all. Of course by the time they told us that, it was past the return period and now they want to exchange it even though it still won't have the part I need!
No, I would not recommend this to a friendDon't waste your money
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought it less then a year ago and its not working.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello Alejandra, thank you for sharing your experience. I’m truly sorry to hear that your Insignia refrigerator isn’t working as expected, especially after such a short period of time. I completely understand how frustrating and disappointing that must feel. We would really appreciate the opportunity to help make this right. If you’re still open to assistance, please contact our support team at 1‑877‑467‑4289 or Insignia@bestbuy.com (Monday–Saturday, 8 a.m. to 9 p.m. CST), they’ll be happy to review your situation and guide you through the possible options. Thank you for choosing Insignia. Mueez | Insignia.
Great refrigerator service not so much
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We have bought 3 items that needed to be installed refrigerator washer dryer 3 separate times all three resulted in headaches the lasted one refrigerator the door was supposed to be reversed they didn't installer said refrigerator was ready to be loaded with no lights on inside pulled refrigerator ot wasn't plugged in still wrapped tuck in back of refrigerator could have lost everything was supposed to be installed techs were rude
I would recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for sharing your experience with the Insignia™ 18.6 Cu. Ft. Bottom Freezer Refrigerator. We genuinely appreciate your feedback and are committed to improving our products and services. Your insights are invaluable to us, and we will use them to enhance the quality and reliability of our offerings. Thank you for helping us serve you better. Jeth | Insignia Support. https://www.bestbuy.com/site/insignia-18-6-cu-ft-bottom-freezer-refrigerator-with-energy-star-certification-stainless-steel/6467055.p?skuId=6467055
Strong Arm
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sometimes the door gets suctioned shut and it is so difficult to open.
I would recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for sharing your experience with us. We understand how frustrating it can be when the door gets suctioned shut and becomes difficult to open. We are committed to addressing such issues to enhance the usability of our products. Your feedback is invaluable in helping us improve.
Keith Insignia Support
Regret buying
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good for basic needs but very little storage and not good for family over 2
No, I would not recommend this to a friendOk
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Makes a lot of noise but cute It looks nice but scratches super easy
No, I would not recommend this to a friendJUNK and styrofoam, they do not honor warranty.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.purchased the 3 year warranty. In the freezer there are 2 drawers, one is rolling on metal slides and the other is on a thin plastic that is the lining of the freezer. started wearing away from normal wear and eventually styrofoam beads were in the freezer and then it stopped rolling. this is normal use and clearly wear and tear of rolling out the drawer several times a day to get things. Had geek squad in to fix because I have the warranty and he said it would be replaced, then the next day he said claim was denied. this company doesn't stand by there product and the sides where the plastic drawer rolls on should have been reinforced with metal. JUNK< cant use the freezer
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for sharing your experience. We are sorry to hear about the issues with the freezer drawers and the warranty claim. Your feedback is important to us, and we will take it into consideration for future improvements. We strive to ensure our products meet your needs and provide a better user experience.
Keith | Insignia Support
Frustrating
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Only buy if you don't need the ice maker. Side wall has just holes for ice maker screws but nothing to connect the screws to.
No, I would not recommend this to a friendCheap inside plastic
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The inside plastic is very cheap stared to break down after only 1 month. I bought it for my parents so they don’t keep anything heavy on it.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for bringing this issue to our attention. We apologize for any inconvenience caused by the quality of the inside plastic of the Insignia refrigerator. We appreciate your feedback and will certainly take this into consideration for future product improvements. If you require any further assistance or have any other concerns, please feel free to contact us. - Ed | Insignia Support | https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285
Disappointed in your service
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I just purchased five items stove refrigerated dishwasher, washer and dryer and they bring me a damage washer and dryer damage dishwasher. They don’t clean your dishes whirlpool the refrigerator took back out of here Monday. I had to takeoff work and they tell me they be back Saturday now all of a sudden I got they got rescheduled me. They don’t compensate you. They they have people that don’t serve you the correct service. I have kids young kids. They need to eat food gone bad medicine gone bad then I give you cash but y’all wanna give me a check or Best Buy gift card why would I take a gift card disappointed in your service I’m really frustrated and frustrated off. I’m still found a refrigerator and I’m still with without the washer and dryer in the dishwasher is not getting none of my dishes clean and the stove is smoking.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for sharing your concerns with us, and we sincerely apologize for the frustrating experience you've had with your recent purchase. It’s unacceptable that you received damaged appliances, and we understand the added stress this has caused, especially with young children in the home. Your time is valuable, and having to take off work for rescheduled deliveries is extremely inconvenient. We regret any confusion regarding compensation options, and we strive to make this right for you. Please know that your feedback is important, and we are committed to addressing these issues to improve our service. We would like to help resolve your situation promptly. Please reach out to our customer service team directly, so we can ensure you receive the appliances you need and address any further concerns. Thank you for your patience, and we hope to resolve this matter to your satisfaction. Keith | Insignia Support https://www.bestbuy.com/site/insignia-18-6-cu-ft-bottom-freezer-refrigerator-with-energy-star-certification-stainless-steel/6467055.p?skuId=6467055
Damaged
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.One of the back corners was crushed causing the fridge to be really off balance. I live too far to swap it out so i just tolerate it. You get what you pay for.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi Nestor! Thank you for letting us know your concern. If you receive the refrigerator already damaged, you need to contact the point of purchase so they can address your issue. Patricia | Insignia Support https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285
Look at product
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had problems with product from day one brought a moldy broken product shelves, dented side panels on product please expect your product before receiving it did a great job on customer service care though the process
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you, EvanR, for sharing your experience. We regret to hear about the condition of your refrigerator upon arrival and understand how frustrating that must have been. We appreciate your kind words about our customer service team and are glad they could assist you through the process. Your feedback is valuable, and we are always here to support you.Tine | Insignia Support
Funny sounding refrigerator
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It's working, still makes a funny not but not as bad as the one that was replaced.
I would recommend this to a friendDon't get this if you want an ice maker in it.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We hate this thing and will be returning it. Once it builds up ice, and you pull out the drawer, the ice in the container gets knocked down from the 2 little screws and then needs to be installed again and again.. Then, you cannot close it at all.No thanks...
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .We're sorry to hear that you're having such a frustrating experience with the product. It sounds like the ice buildup and drawer issues are causing a lot of trouble. Returning it seems like the best option in this case. If you need any assistance with the return process or have any other concerns, feel free to reach out. Thank you for sharing your feedback. Keith | Insignia Support
Who needs an undamaged product anyways?
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.First off, love the fridge. Except theres a massive dent in the side. We purchased the fridge in store and brought it home. Because of the 40 minute drive we decided it would be best to lay it down in the truck. The fridge sustained absolutely no damage from this, but we had to leave it sitting up for 48 hours before plugging it in. We brought the new fridge in, took the packaging off and boom. Massive dent. Called bestbuy and they scheduled a replacement for a month later. Not ideal being one of us has to take off work to be there, but hey, at least they're fixing the issue. Fast forward to the delivery date. The new fridge? Also has a big ol dent in it. Why swap out one dented fridge for another dented fridge? Right? Its now 5 days, 3 alleged "escalations", 3 promises of a call back, 5 phone calls later, and we have absolutely no answers.
I would recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for sharing your experience with us. We’re thrilled to hear that you love the fridge itself, but we sincerely apologize for the inconvenience caused by the dent and the issues you faced during the replacement process. It’s frustrating to put in the effort to resolve an issue only to encounter the same problem again.
We understand how disappointing it is to have to take time off work for a delivery that didn’t go as planned, and we truly appreciate your patience through our escalations and follow-up promises. This is not the experience we want for our customers, and we are committed to making it right.
Please allow us the opportunity to investigate this further and ensure you receive a fridge that meets your expectations. We appreciate your understanding and look forward to resolving this matter as quickly as possible. Thank you for bringing this to our attention. Keith | Insignia Support https://www.bestbuy.com/site/insignia-18-6-cu-ft-bottom-freezer-refrigerator-with-energy-star-certification-stainless-steel/6467055.p?skuId=6467055
broken shelf
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The refrigerator came with the broken door shelf and Best Buy and insignia do not want to replace it.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for your feedback regarding your experience with the Insignia™ 18.6 Cu. Ft. Bottom Freezer Refrigerator. We appreciate your input, as it helps us to continuously improve our products. Your insights about the door shelf are important to us, and we are committed to ensuring a positive experience for our customers. We value your thoughts and will take them into consideration as we strive to enhance our offerings. Jeth | Insignia Support. https://www.bestbuy.com/site/insignia-18-6-cu-ft-bottom-freezer-refrigerator-with-energy-star-certification-stainless-steel/6467055.p?skuId=6467055
Wrong item
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nightmare. Been a best buy customer for a while. Went into best buy on black friday spoke with a best buy agent notified him i wanted a frig that had a ice maker i asked him several times to make sure it did. He assured me. They delivered, the delivery guys notified me this did not come with one that the ice maker comes separate that i should call best buy, i called on hold, 30 min lady notified me she could either replace whole frig or send icemaker but i have to call back after 24 hours for delivery. Called back on 54 min spoke with gentlman he notified me this did not come with ice maker but he can have a new one there by march. Called today a lady kept me on hold for 45 min she notified she couldn’t help me a manager would call me back. They didn’t. Messaged Best Buy they said they couldnt help me
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .We're very sorry to hear about your experience with the Insignia™ 18.6 Cu. Ft. Bottom Freezer Refrigerator and the issues you've faced with customer service. We understand how frustrating and inconvenient this situation has been for you.
We take full responsibility for the miscommunication and the delays you've encountered. Please contact our customer support team directly so we can resolve this issue promptly. We want to ensure you receive the ice maker you were promised or find another satisfactory solution.
Your satisfaction is our top priority, and we are committed to making this right. Thank you for bringing this to our attention, and we appreciate your patience and understanding. Rolf | Insignia Support https://www.bestbuy.com/site/insignia-18-6-cu-ft-bottom-freezer-refrigerator-with-energy-star-certification-stainless-steel/6467055.p?skuId=6467055
You can do better
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought it 12/23. Completely unrepairable 7/2025. Spend the extra money and find something better. It was a circuit board that would cost about $300 to replace. FKM.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for your feedback. We’re very sorry to hear that your unit became unrepairable in such a short time and that the cost of replacement parts was so high. We understand how frustrating and disappointing this experience must have been, especially after making a recent purchase. Your input is important and will be shared with our team to help improve product durability and support options.
Keith | Insignia Support
Worst Customer Service Ever
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.By far the worst customer service trom any major company that I have ever dealt with. Even though installation was purchased the installers left with the fridge not level. The next time the installers came out they didn't speak one word of English so had no idea what to do. Through sign language we made it clear it was not level. They had no level. How do appliance installers not have a level. Talking to customer service is a joke. Best Buy has no US customer service agents, even at the management level. So 8 weeks later the fridge is still not level. Do not buy any high priced items from these clowns.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for sharing your experience with our Bottom Freezer Refrigerator. We're deeply sorry to hear about the issues you faced with the installation and customer service. This is certainly not the level of service we strive to provide.
We take full responsibility for the inconvenience caused and want to make things right. Please reach out to our customer service team so we can arrange for a proper resolution, including ensuring your refrigerator is correctly leveled.
Your feedback is invaluable, and we are committed to improving our services to prevent such issues in the future. Thank you for giving us the opportunity to address this. Rolf | Insignia Support https://www.bestbuy.com/site/insignia-18-6-cu-ft-bottom-freezer-refrigerator-with-energy-star-certification-stainless-steel/6467055.p?skuId=6467055
Don't but
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Tried three of them. ALL THREE LEAKED. Now my challenge is to get a full refund. They picked it up Monday, but it won't reflect for 24- 48 hours. When you call BB customer service. It takes a minimum of 1 hour to get through. Great pricing, but the service....
No, I would not recommend this to a friend