Customer Ratings & Reviews
- Model:
- NS-RBM18SS0
- SKU:
- 6467055
Rating by feature
- Storage Capacity
Rating 4.8 out of 5 stars
- Quality
Rating 4.7 out of 5 stars
- Design
Rating 4.7 out of 5 stars
Customers are saying
Customers highly value the 18.6 Cu. Ft. Bottom Freezer Refrigerator's overall performance and spacious size, noting its appealing design and good capacity. The refrigerator is also appreciated for its quiet operation and separate temperature controls for the freezer and refrigerator. Many customers specifically appreciate the convenience of the bottom freezer location.
This summary was generated by AI based on customer reviews.
Terrible product and customer service!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Out of stock for 6 months so I was promised free delivery and ice maker with all the time spent trying to get it. Then it broke down in a year and a half and is unrepairable. Never again will I buy from Best Buy!
No, I would not recommend this to a friendfridge feeback w/$400 bonus
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.HAS NO DOOR HANDLES opening stmt says this fridge has been reduced by $400 since I got it. will you be mailing me $400 ???
I would recommend this to a friendDon't buy
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They said I could move the hinge to the left side and I found out that was lie after a total of 10 hours on the phone with numerous different people, wrong parts shipped to me 4 times over several months, and a home visit so they could see what I was talking about because no one understood or believed me over the phone. This is a Best Buy brand, never buy anything in this brand. Absolutely horrible experience.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi there! Thank you for writing a review about our 18.6 Cu. Ft. Bottom Freezer Refrigerator! We understand that you want to reverse the unit door. We would love to check this situation further with you! Please feel free to contact us at the link below to get assistance with your unit.
Rudson S.| Insignia Support. https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285
- Pros mentioned:Size
It's working out really well
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This fridge/freezer is smaller than our previous, side-by-side one, but it seems more spacious and I've really been liking it. Instead of all my jars of condiments and things being shoved to the back of the top shelf, there are places in the door to store them all where they're much easier to locate. There are two levels in the bottom freezer, and they hold just as much frozen stuff as the side-by-side. The temperature controls seem easier to understand and to change than our former fridge. so far, so good!
I would recommend this to a friend fridge
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great looking but is getting noisy as time passes. Pops and incessant clicks.
I would recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for your feedback. We're sorry to hear that your product is becoming noisy over time. We strive to provide high-quality products that are durable and reliable. We would recommend reaching out to our customer service team for further assistance or to explore possible solutions to minimize the pops and clicks you are experiencing. Your satisfaction is important to us, and we appreciate your feedback. Keith | Insignia Support https://www.bestbuy.com/site/insignia-18-6-cu-ft-bottom-freezer-refrigerator-with-energy-star-certification-stainless-steel/6467055.p?skuId=6467055
Love Refrigerator hate Bestbuy service
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love the refrigerator but it leaks. I scheduled an appointmen for repairs. Im waiting with no response from Best Buy.
I would recommend this to a friendPOOR QUALITY
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We’ve had this refrigerator for less than 6 MONTHS and it has stopped working TWICE! Thankfully we bought the warranty so we had geek squad come out and fix it and now it’s not blowing cold air once again.
No, I would not recommend this to a friendDamaged and did not receive promised compensation.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I ordered this refrigerator which came damaged. I spoke with a representative who offered me $200 at the time of delivery to keep the refrigerator. I accepted this offer. I called back two weeks later and was told I would get a gift card in in 7 to 15 days. I followed up 23 business days later and was told that I am not getting the gift card but instead would get another refrigerator. I already installed an ice maker and just want the credit at this point. I told them the drivers will need to wait while I uninstall and reinstall the ice maker. This should take a few hours. I can't believe they won't honor the original offer.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .We're very sorry to hear about the issues you've experienced with your Insignia™ 18.6 Cu. Ft. Bottom Freezer Refrigerator and the complications with the promised compensation. This situation is certainly not up to our standards, and we apologize for the inconvenience and frustration it has caused.
Please reach out to our customer service team again so we can address this matter promptly and ensure you receive the compensation you were originally promised. We appreciate your patience and understanding as we work to resolve this issue and make things right for you. Thank you for bringing this to our attention. Rolf | Insignia Support https://www.bestbuy.com/site/insignia-18-6-cu-ft-bottom-freezer-refrigerator-with-energy-star-certification-stainless-steel/6467055.p?skuId=6467055
Great cooling
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works really well but it did start making noises after a few weeks I don’t mind the noise.
I would recommend this to a friendDoor is hard to close
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is a nice design of refrigerator, but the door requires special attention to be sure it closes. If you gently push it closed, it bounces back open. Good feature - the alarm bell starts chiming after the door stands open for a while. I’m researching option to return it.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi,
Thanks for your review.
There has a door closing aid part on the fridge and freezer door hinge. this is to prevent door rebound issue when big force to close the door. Therefore, if you use a little bigger force which can overcome the door closing aid part, the door will close itself.
Broken temperature adjuster
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So i purchased this refrigerator about 6 months ago, and the temperature adjuster just stopped working it does not react to me pushing any buttons, and i have already restarted it both ways and nothing
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for your feedback. We're sorry to hear that the temperature adjuster on your refrigerator has stopped working. Your comments are important to us, and we are committed to improving the quality of our products. If you have further questions, please feel free to reach us via phone 1-877-467-4289 Monday-Saturday 8 a.m. to 9 p.m. CT or email us at insignia@bestbuy.com.
Keith | Insignia Support
Buyer Beware- Freezer over freezing
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Product Defect - Freezer over freezing. I had to return the fridge in exchange for another one and the second fridge did the same exact thing. BestBuy is picky about returns as you only have a 15 day window and the warranty that you purchase along with the fridge is for a one-time use only- whether that is for a geek squad rep to come out to your home or if you flat out return it.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Dear AlexisM, we’re truly sorry for the inconvenience. We appreciate your patience and hope to regain your trust. - Carl | Insignia Support
Just ok
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I wish i could have gotten a different frig, but this was the only one in the size i needed. There isn't a lunchmeat drawer, no door handle and only 3 temperature settings. So things either freeze a little, or it's not cold enough
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .We apologize for the inconvenience and limitations you're experiencing with the refrigerator. We understand how important it is to have a fridge that meets your needs, and we regret that this one falls short in some aspects. Your feedback regarding the lack of a lunchmeat drawer, door handle, and limited temperature settings is valuable, and we'll use it to improve the design and functionality of our refrigerators in the future. If you need assistance with finding a suitable alternative or if there's anything else we can do to help, please don't hesitate to reach out to us. We apologize again for any inconvenience this has caused and appreciate your understanding. Keith | Insignia Support https://www.bestbuy.com/site/insignia-18-6-cu-ft-bottom-freezer-refrigerator-with-energy-star-certification-stainless-steel/6467055.p?skuId=6467055
Needs some dividers or drawers.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Would prefer a separate drawer for meat or whatever. It could have had one
I would recommend this to a friendWarm food No ICE CREAM :)
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Everything is warm and Ice cream is always melted and squishes right out. Terrible cheap crap. Everything is barely edible. We still use the old fridge 20 yrs old in the garage if and will be replacing this one.
No, I would not recommend this to a friendDo not buy, it wont last
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fridge died after 8 months. I came home to all my food spoiled and thawed. Don't waste your money
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi Jared, thank you for taking the time to share your feedback. We’re very sorry to hear that your Insignia™ 18.6 Cu. Ft. Bottom Freezer Refrigerator stopped working after only eight months and caused your food to spoil and it’s certainly not the experience we want for you. Your feedback is important to us and helps us continue improving our products and overall customer experience. Please feel free to contact us directly at 877‑467‑4289 or insigniasupport@bestbuy.com, and we’ll be happy to look into this further and assist you.
Rafay | Insignia Products
Refrigerator stopped working a month after install
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Refrigerator stopped working a month after install. Not worth additional tech and repair fees, should have just went with more expensive model.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi Jacob, thank you for sharing your feedback. We’re truly sorry to hear that your refrigerator stopped working so soon after installation, we understand how frustrating and inconvenient that can be, especially when it leads to unexpected repair concerns. Your experience is important to us, and feedback like yours helps us continue improving our products and support. Please feel free to contact us directly at 877‑467‑4289 or insigniasupport@bestbuy.com and we will be happy to help you.
Rafay | Insignia Products
It's ok.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Small. Needs a meat and cheese drawer. Works fine. Not a fan of the lower freezer.
No, I would not recommend this to a friendRefurbished
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.First delivery damage had to waste time from work to waiting for second delivery
I would recommend this to a friendWill it last?
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Makes some uneasy noises at time. I feel like this won't last
No, I would not recommend this to a friend