Customer Ratings & Reviews
- Model:
- NS-RBM18SS0
- SKU:
- 6467055
Rating by feature
- Storage Capacity
Rating 4.8 out of 5 stars
- Quality
Rating 4.7 out of 5 stars
- Design
Rating 4.7 out of 5 stars
Customers are saying
Customers highly value the 18.6 Cu. Ft. Bottom Freezer Refrigerator's overall performance and spacious size, noting its appealing design and good capacity. The refrigerator is also appreciated for its quiet operation and separate temperature controls for the freezer and refrigerator. Many customers specifically appreciate the convenience of the bottom freezer location.
This summary was generated by AI based on customer reviews.
Stay clear of purchasing major appliances here
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Poor service from delivery to customer service.received damaged refrigerator delivery people didn't even give me a chance to look it over waited a couple days for an exchange they never came.customer service said they didn't show any record for an exchange.had to wait for more days to get a undamaged refrigerator 3 days wasted to get a undamaged refrigerator and no I'm sorry customer service is a thing of the past at Best Buy
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi there!
Thank you for taking the time to review our Insignia™ - 18.6 Cu. Ft. Bottom Freezer Refrigerator - Stainless Steel. I know that this could be an unfortunate situation. We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team.
Insignia Support
Angela
www.insigniaproducts.com/support
Regreted
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.No door handles,really hard to open, honestly i regreted on buying this fridge
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for sharing your feedback about the Insignia™ 18.6 Cu. Ft. Bottom Freezer Refrigerator. We appreciate your thoughts regarding the design, and it's always helpful to hear from customers about their experiences. Your input is important in helping us understand how our products are received and recognized, and we hope you continue to enjoy the features and benefits of your refrigerator! Jeth | Insignia Support. https://www.bestbuy.com/site/insignia-18-6-cu-ft-bottom-freezer-refrigerator-with-energy-star-certification-stainless-steel/6467055.p?skuId=6467055
- Pros mentioned:Noise level, Overall performance
My new Happiness
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This fridge is so quiet, lots of room, love the adjustable shelf, and the freezer on the bottom is so 'cool'. it is very stylish without handles, all you see is a beautiful front of 'shiny.' I make sure I remove all fingerprints in the evening, as I want to be welcomed each morning with a beautiful and most loved new addition to our family. The price was good, but the quality is outstanding. Thank you, hope to love it many years.
I would recommend this to a friend Nice Fridge bad door
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It looks good and performs well however the door takes way too much force to close and I find the alarm going off all the time for the door not closed all the way. Be prepared to slam the door each time you open it!
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for your feedback. We apologize for the inconvenience you experienced with the door requiring excessive force to close and the alarm frequently going off. We understand how frustrating it can be to deal with these issues. Your insights are valuable to us as we strive to improve our product designs and ensure better customer satisfaction. We appreciate your patience and understanding.
Keith | Insignia Support
Only opens one way, extra $ to reverse direction
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This fridge opened the wrong way for me. Instead of having a kit to switch the direction, which my contractor told me is industry standard, you have to pay extra for someone to come out with the kit. After an hour + on the phone to attempting to schedule this unexpected charge, payment failed and rep disconnected. Tried to use chat to resolve, and rep said they couldn't schedule it. Didn't have hours to try to get back on the phone with a rep. Can barely access my fridge.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi BUNDLESARSCAMS,
Thanks for taking the time and effort to leave a review about our I'd like to apologize for the situation that you're experiencing. I know it can be dissatisfying. We would love to check this situation further with you. Please feel free to contact us via email at insignia@bestbuy.com or call our customer service at 1-(877)-467-4289 Monday to Saturday, 8 a.m.–9 p.m. CST.
Shai | Insignia Support
https://www.bestbuy.com/insignia
3 weeks for Installation and still not complete
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I like the refrigerator. I purchased the ice maker with installation. 5 sets of technicians have been to my home in 3 weeks and none of them have been able to install the ice maker. This type of customer service in unacceptable. This is a Best Buy product, and they can not install it.
No, I would not recommend this to a friendRefrigerator
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The Insignia - 18.6 cu. ft. bottom freezer refrigerator -stainless steel was delivered with a defected horizontal hinge. As a result of the defect the refrigerator door would not close ALL THE WAY. Because of the defect a new refrigerator is coming in its place. Will update this post later.
No, I would not recommend this to a friendDefective products and Online Ordering Nightmare
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We ordered 2 of these online and both were defective with a very thin refrigerator wall. the rear corners where the shelves slide in had no material and the insulation was exposed. the online ordering process is the seventh level of Dantes Inferno. NEVER AGAIN. stupid text order confirmation etc, terrible.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .We're sorry to hear about the issues you encountered with your refrigerator and the online ordering process. It's disappointing to hear that the product arrived defective, and we apologize for any inconvenience this caused you. Your feedback regarding the online ordering process is also noted, and we'll pass it along to our team for improvement. If you haven't already, please reach out to our customer service team for assistance with returning or replacing the defective items. We value your business and hope to have the opportunity to make things right. Keith | Insignia Support https://www.bestbuy.com/site/insignia-18-6-cu-ft-bottom-freezer-refrigerator-with-energy-star-certification-stainless-steel/6467055.p?skuId=6467055
Not a happy customer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sucks didn’t come with ice maker, ordered ice maker for it. Received the wrong one, customer service is a huge, just a big circle. On hold forever! I have purchased tvs, a stove, washer and dryer and now this fridge! Don’t go to Best Buy again!!!!!!!!!!!! S
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for sharing your experience with the Insignia™ 18.6 Cu. Ft. Bottom Freezer Refrigerator with ENERGY STAR Certification. We're truly sorry to hear about the issues you've encountered with the ice maker and the challenges with our customer service. We understand how frustrating this must have been for you, especially given your loyalty as a customer.
We take full responsibility for ensuring our products and services meet your expectations. Your feedback is invaluable and will help us improve. If you need further assistance or would like to discuss alternative solutions, please reach out to our customer support team. We're here to help and ensure your satisfaction.
Thank you for bringing this to our attention and for your continued support of Insignia™. -Rolf | Insignia Support https://www.bestbuy.com/site/insignia-18-6-cu-ft-bottom-freezer-refrigerator-with-energy-star-certification-stainless-steel/6467055.p?skuId=6467055
Broken after 10 months
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Freezer drawer broke after 10 months of use. Made with cheap plastics
No, I would not recommend this to a friendGet a thermometer, won't stay under 40 degrees
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Put a digital thermometer in it and the fridge was 37-39 degrees as long as the room was 40 degrees. Now that the room is 60 degrees, fridge won't go under 40 even on the highest setting.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi Chomper,
Thank you for your feedback regarding the Insignia™ 18.6 Cu. Ft. Bottom Freezer Refrigerator. We're sorry to hear about the temperature issues you've experienced. We understand how important it is for your refrigerator to maintain the desired temperature, and we appreciate you bringing this to our attention.
Your input helps us identify areas for improvement, and we will look into this matter further. If you need any assistance or have additional concerns, please feel free to reach out. -Emman | Insignia Products
Fridge
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.First one was damage had a big hit on the door and had some trouble Returning it
No, I would not recommend this to a friend- Pros mentioned:Design, Noise level, Size
Refrigerator
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We love this refrigerator! It is the perfect size for our kitchen, it is quiet, and it looks sleek! The installers were very careful when they transported it inside our home. Thank you, Best Buy!
I would recommend this to a friend Damaged Fridge Twice Now
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.For the second week in a row now my fridge was delivered damaged. Does Best Buy not have any quality control to check and see if their products are being shipped damaged? It takes 2 minutes to inspect a unit prior to delivering to make sure it is OK, Ill try one more time but if the next unit is delivered damaged I'll have to get a refund a go somewhere else.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi JeffB,
Thank you for writing a review about our Insignia™ - 18.6 Cu. Ft. Bottom Freezer Refrigerator - Stainless Steel. We understand that you are having issue with the product. We would love to check this situation further with you. Please feel free to contact us at the link below to get assistance with your unit.
Insignia Products
Marites
www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285
botched delivery and istallation
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The door was configured on the wrong side. And even though web site say it is reversible door product customer service is not fixing it. Already spend 2 hours on the phone and so far no resolution in site.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .We apologize for the inconvenience you've experienced with the configuration of the door on your product. It's frustrating when the promised features don't align with the actual experience, and we understand your disappointment. Our customer service team strives to provide efficient and effective solutions, and we're sorry to hear that your issue hasn't been resolved despite your efforts. Please know that we take your feedback seriously, and we'll work diligently to rectify the situation as quickly as possible. If you haven't already, please provide us with your contact information and order details so we can escalate your case and expedite a resolution. Thank you for your patience and understanding. Keith | Insignia Support https://www.bestbuy.com/site/insignia-18-6-cu-ft-bottom-freezer-refrigerator-with-energy-star-certification-stainless-steel/6467055.p?skuId=6467055
- Pros mentioned:Capacity, Design
More then enough room
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The refrigerator is very spacy and comes with a bottom freezer with two drawers. Its big enough to fit most of my food that requires freezing or refrigeration.
I would recommend this to a friend Broke after a year
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I loved this refrigerator. But it only lasted a little over a year. It started tripping the circuit breaker after a year and 1 month. If it wouldn’t have been doing that. We would have kept it. But had to get something more reliable.
I would recommend this to a friendTerrible
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I received a defective piece, and they delivered the replacement which had the exact same problem ! So, I refused the delivery. I had to call my credit card company to dispute the transaction to stop the 3rd delivery. Worst experience ever.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi there! Thank you for writing a review about our 18.6 Cu. Ft. Bottom Freezer Refrigerator! We know how frustrating is that you received a defective unit. We would love to check this situation further with you! Please feel free to contact us at the link below to get assistance with your issue.
Rudson S.| Insignia Support. https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285
Dents & dings
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Poorly packaged! First and second deliveries were both damaged.
I would recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .We are sorry to hear about your experience with our packaging and delivery. We take pride in ensuring that all orders are securely packaged to prevent any damage during transit. We appreciate your feedback and will take this into consideration to improve our packaging methods for future orders. Thank you for bringing this to our attention. Keith | Insignia Support https://www.bestbuy.com/site/insignia-18-6-cu-ft-bottom-freezer-refrigerator-with-energy-star-certification-stainless-steel/6467055.p?skuId=6467055
I'm so disappointed
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Died in less than a month...First the refrigerator stopped cooling and then the freezer stopped freezing... I used to trust insignia products but lately I feel ripped off.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .I'm so sorry to hear that your Insignia 18.6 Cu. Ft. Bottom Freezer Refrigerator with ENERGY STAR Certification stopped working so quickly. It's clear that you were expecting a reliable product, and it's frustrating when it doesn't meet those expectations. I can understand why you're feeling let down, especially since you've had positive experiences with Insignia products in the past. I'll make sure to pass on your feedback to the team, so we can work on improving our quality control and ensuring that our customers receive the level of performance they deserve. Jeth | Insignia Support. https://www.bestbuy.com/site/insignia-18-6-cu-ft-bottom-freezer-refrigerator-with-energy-star-certification-stainless-steel/6467055.p?skuId=6467055