Customer Ratings & Reviews
- Model:
- NS-RBM18SS0
- SKU:
- 6467055
Rating by feature
- Storage Capacity
Rating 4.8 out of 5 stars
- Quality
Rating 4.7 out of 5 stars
- Design
Rating 4.7 out of 5 stars
Customers are saying
Customers highly value the 18.6 Cu. Ft. Bottom Freezer Refrigerator's overall performance and spacious size, noting its appealing design and good capacity. The refrigerator is also appreciated for its quiet operation and separate temperature controls for the freezer and refrigerator. Many customers specifically appreciate the convenience of the bottom freezer location.
This summary was generated by AI based on customer reviews.
Sad
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After having it for a few months the doors don't work and stick in upset
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .We're genuinely sorry to hear about the issues you've encountered with the doors of your TV cabinet. It's certainly not the experience we aim to provide our customers. We understand how frustrating it can be when a product doesn't meet expectations over time. Your feedback is essential to us, and we'll use it to address any potential quality issues with our products. Please reach out to our customer service team for assistance, as we want to ensure that you're fully satisfied with your purchase. Thank you for bringing this to our attention, and we apologize for any inconvenience caused. Keith | Insignia Support https://www.bestbuy.com/site/insignia-18-6-cu-ft-bottom-freezer-refrigerator-with-energy-star-certification-stainless-steel/6467055.p?skuId=6467055
Mrs
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I would nvere ever buy anything again from Best Buy. After almost a month ive been lied to 3 times and still do not hav a new shelf for on my door that cam broke. You are terrible people to deal with
No, I would not recommend this to a friendWeird noises refrigerator
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Refrigerator is cold but makes weird noises, and sounds like someone is moaning.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi there,
Thanks for taking the time and effort to leave a review about our Insignia™ - 18.6 Cu. Ft. Bottom Freezer Refrigerator - Stainless Steel (NS-RBM18SS0). I'd like to apologize for the situation that you've experienced with one of our products. I know it can be dissatisfying. Please know that we are improving the quality of this product by considering our customers' feedback. If you need further assistance, please feel free to contact us at the link below.
Shai | Insignia Support
https://www.bestbuy.com/site/best-buy-brands/support/pcmcat1693515381920.c?id=pcmcat1693515381920
Defective On Day One!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This refrigerator has the loud annoying sound of liquid rushing through it. The left and right sides get so hot that we have to make sure our granddaughter does not go near this Insignia refrigerator we bought from Best Buy.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for sharing your experience with the Insignia™ 18.6 Cu. Ft. Bottom Freezer Refrigerator. I'm very sorry to hear about the issues you're facing with the noise and the heat from the sides of the refrigerator. Your concerns are completely valid, especially regarding the safety of your granddaughter.
Here are a few steps you might consider:
1. Noise: The sound of liquid rushing could be related to the refrigerant circulating through the cooling system. While some noise is normal, excessive noise might indicate a problem.
2. Heat: The sides of the refrigerator can get warm as part of the normal operation, but they shouldn't be excessively hot. This could be a sign of an issue with the cooling system or ventilation.
I recommend contacting our customer service team to arrange for a technician to inspect the refrigerator. If it's still under warranty, these issues should be covered.
We appreciate your patience and hope to resolve this issue for you. If you need further assistance, please let us know. Thank you for bringing this to our attention.
Freezer problem
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The bottom freezer doesn’t close all the way! Not happy about that!
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi, MichelleB! Thank you for raising this concern. We understand how important it is to have the bottom freezer fully closed to ensure proper food storage and temperature control. We would like to make this right! Kindly contact our Insignia Hotline Support at 877-467-4289 for full assistance. - Dalainne | Insignia Support. https://www.bestbuy.com/site/insignia-18-6-cu-ft-bottom-freezer-refrigerator-with-energy-star-certification-stainless-steel/6467055.p?skuId=6467055
- Pros mentioned:Capacity, Noise level
Beautiful, spacious, functional and quite
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I've now had this fridge for 2 weeks. This unit replaced side-by-side vertical doors unit with fridge on right and freezer on left. Having fridge on top makes the unit so much easier to use with plenty of space. I probably use fridge 5x more frequently then freezer so having it on top is really allowing me to access my goods with ample space. Plus, this unit is so so so quite that I initially thought that it wasn't work! Also, it looks nice~ Hope it stays in working condition for many years to come!
I would recommend this to a friend Problems
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am currently out of the country, but the refrigerator is faulty. The freezer only goes to around 30 degrees, while vegetables freeze in the fridge
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello UliK,
Thank you for taking the time to leave a review of our Insignia™ - 18.6 Cu. Ft. Bottom Freezer Refrigerator. We apologize for the experience you have been through with the product. I know it can be dissatisfying that its not working as expected. Please know that we are improving the quality of this product by considering our customers feedback, if you need further assistance you can contact our customer service at 1 (877) 467-4289 Monday-Saturday 8am - 9pm CT.
Insignia Support
Molina
https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285
- Pros mentioned:Capacity, Noise level
This Insignia refrigerator is made by Midea
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is a great fridge and a great value. It’s a Midea model we tried to buy at Lowes but was no longer available there. Midea makes quality stuff. Love our Midea dishwasher. BUT Lowes quit carrying it, so we bought it at Best Buy where it was labeled under their “Insignia” brand. Same exact model. And using a Midea ice maker kit was a dead giveaway. I have to say this was my first experience buying from Best Buy in a long time and it was a very good one. Pros: - [ ] Largest capacity in the 30” wide class - [ ] Reasonable price point - [ ] Quiet - [ ] Energy efficient - [ ] Ice maker kit fits well - [ ] Well lit - [ ] Nicely thought out controls - [ ] Well designed ice maker Cons: - [ ] No cheese drawer - [ ] Installation instructions for the Midea ice maker were unclear and had outright mistakes.
I would recommend this to a friend No parts to change direction of door.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Here is the problem. We have been waiting for weeks for the parts to change the direction of the door. They are now back ordered. Just send us another refrigerator with the parts we need.
I would recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello Mars,
Thank you very much for taking the time to review our- Insignia™ - 18.6 Cu. Ft. Bottom Freezer Refrigerator - Stainless Steel. I apologize for the inconvenience that this matter has caused you, we would love to check this situation further with you! Please feel free to contact us at the link below to get assistance with your unit.
Insignia Support
Shella
https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285
Piece of junk
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Piece of junk ! Received damaged— reordered and the second refrigerator also received damaged in the identical spot as the first one (huge dent bottom rear of refrigerator)
No, I would not recommend this to a friendDo not buy insignia
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Do not buy insignia products the control board goes out within a year and replacement parts are hard to require
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for reaching out and sharing your concerns. I’m sorry to hear about your experience with the Insignia refrigerator. We strive to provide quality products, and I understand how frustrating it can be when things don’t go as expected.
If you are experiencing issues with your refrigerator, I recommend contacting our customer support team directly. They can assist you with troubleshooting and guide you through the process for warranty claims or replacement parts. We want to ensure that you receive the support you need.
Your feedback is important to us, and we are continuously working to improve our products and services. If you have any further questions or need assistance, please feel free to reach out.
Good fridge but defective freezer
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Thiw freezer is defective and you may not add an ice maker. I bought this refrigerator and after 8 attempts from Best Buy to install the ice maker it NEVER worked
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .We apologize for the disappointing experience with your Insignia 18.6 Cu. Ft. Bottom Freezer Refrigerator. We understand how frustrating it must be to have a defective product, especially one that doesn't meet its intended features like the ice maker. We take these issues seriously and will pass on your feedback to our product development team to ensure we're making improvements to prevent similar issues in the future. Jeth | Insignia Support. https://www.bestbuy.com/site/insignia-18-6-cu-ft-bottom-freezer-refrigerator-with-energy-star-certification-stainless-steel/6467055.p?skuId=6467055
Un happy customer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The refrigerator doesn’t have a section in the freezer to hook up the ice maker, I had 4 technicians to come to put in the ice maker in the freezer area and the 4 th technician told me that the refrigerator don’t make with an ice maker.
No, I would not recommend this to a friendJim wilson
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Poor customer care. No after purpose care so I buy nothing from you again
No, I would not recommend this to a friend- Pros mentioned:Capacity, Noise level, Size
Recommend
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Prefect size. Seems small but has a lot of space. Doesnt make loud noise
I would recommend this to a friend Fridge
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fridge I received was not level. Asked for an exchanged and the new fridge was also un level . Would not recommend tbh
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for sharing your experience with us. We sincerely apologize for the inconvenience you've faced with both fridges being unlevel. We understand how important it is for your appliance to function properly, and it's disheartening to hear that we did not meet your expectations.
Please know that we take this matter seriously and are committed to resolving it for you. We appreciate your feedback, as it helps us improve our products and services. If you haven't already, please reach out to our customer service team so we can assist you further and ensure you receive a fridge that meets your needs.
We hope to have the opportunity to restore your faith in us. Keith | Insignia Support https://www.bestbuy.com/site/insignia-18-6-cu-ft-bottom-freezer-refrigerator-with-energy-star-certification-stainless-steel/6467055.p?skuId=6467055
- Pros mentioned:Capacity, Noise level
Great Refrigerator
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great Refrigerator, I purchased it Online So I did not physically see it and i've got to Say there is much more Space then I thought, I also Like the fact that You can change the door to open from either side and it is very quite, Love it 100%
I would recommend this to a friend Disappointed
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The refrigerator was delivered to the wrong address. Our receiving person told the driver, but he refused to deliver and install at the correct address.
I would recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi there!
Thank you for taking the time to review our Insignia™ - 18.6 Cu. Ft. Bottom Freezer Refrigerator - Stainless Steel, we're very sorry to read you are experiencing this issue with one of our products. For any product delivery issue, please contact directly the retailer for further assistance.
Insignia Support
Angela
www.insigniaproducts.com/support
Weak lining
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Liner on freezer breaks after time not recommended for main source of storage
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi Michele! Thank you for your feedback on the Insignia™ 18.6 Cu. Ft. Bottom Freezer Refrigerator. We're sorry to hear about the issue with the freezer liner. Your comments are valuable to us, and we'll pass them along to our product development team for review. If you need further assistance or have any other concerns, please don't hesitate to reach out to our customer service team. We appreciate your input and hope to serve you better in the future. |Angelica| Insignia Products| https://www.bestbuy.com/site/best-buy-brands/support/pcmcat1693515381920.c?id=pcmcat1693515381920
Don’t buy
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bad set up, bad delivery and never again. Gave away the fridge
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .We're truly sorry to hear about your negative experience with the setup and delivery of the fridge. Ensuring a smooth and satisfactory delivery process is important to us, and we apologize for any inconvenience or frustration this may have caused you. Your feedback is invaluable, and we'll use it to review and improve our procedures to provide a better customer experience in the future. If there's anything else we can do to assist you or if you have any further concerns, please don't hesitate to reach out to us. We apologize again for any inconvenience this has caused and appreciate your understanding. Keith | Insignia Support https://www.bestbuy.com/site/insignia-18-6-cu-ft-bottom-freezer-refrigerator-with-energy-star-certification-stainless-steel/6467055.p?skuId=6467055