Customer Ratings & Reviews
- Model:
- NS-RBM18SS0
- |
- SKU:
- 6467055
Customer reviews
Rating 4.6 out of 5 stars with 2971 reviews
(2,971 customer reviews)Rating by feature
- Storage Capacity4.8
Rating 4.8 out of 5 stars
- Quality4.7
Rating 4.7 out of 5 stars
- Design4.7
Rating 4.7 out of 5 stars
Customers are saying
Customers highly value the 18.6 Cu. Ft. Bottom Freezer Refrigerator's overall performance and spacious size, noting its appealing design and good capacity. The refrigerator is also appreciated for its quiet operation and separate temperature controls for the freezer and refrigerator. Many customers specifically appreciate the convenience of the bottom freezer location.
This summary was generated by AI based on customer reviews.
Rated 4 out of 5 stars
decent apartment sized fridge
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It's pretty good so far. It doesn't have door handles so picks up prints easily. It's a bit smaller than standard sized.
I would recommend this to a friendRated 5 out of 5 stars
Good fridge
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Pretty great fridge, freezer could be bigger but works well
I would recommend this to a friendRated 5 out of 5 stars
Refrigerator
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I want to no if my warranty is on it that all thank you
I would recommend this to a friendRated 5 out of 5 stars
Perfect fit
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is a Great fridge and exactly matched description.
I would recommend this to a friendRated 4 out of 5 stars
Freezing crisper drawer items
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Had some issue wit freezing food in crisper drawer? Turned down one star and better now.
I would recommend this to a friendRated 5 out of 5 stars
Abtitle
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Exactly what I wantmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmm
I would recommend this to a friendRated 1 out of 5 stars
Refrigerator
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We didn't get this one because it was to big to fit and took 2 delivery dates to find out. This item spent 4 days in my garage, was already damaged and I had to park outside.
I would recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello Ben, thank you for sharing your experience with us. We’re sorry to hear that the Insignia 30" Bottom Freezer Refrigerator didn’t fit your space and that it took multiple delivery attempts to determine that. We also regret that the unit arrived damaged and caused the inconvenience of having to keep it in your garage. That’s certainly not the experience we want for our customers. We appreciate you taking the time to let us know.
Sudeep | Insignia
Rated 1 out of 5 stars
Door opens on wrong side & $99 to change
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased Refrigerator. Very Nice. Because the door can be arranged to open on right or left side. Asked that the door open from the right. Delivered with door opening on left side. They said they couldn't do it after they had already taken the old refrigerator. Then stated it would take two months before another company could come out to do the job of adjusting the door correctly and, by the way, it will cost $99.00 for them to do it. Told them to bring the old Refrigerator back and take the new one. They did
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi,
Thanks for your review.
You could refer to user manual page 10-13 for door reverse. it is not hard to change the door if you refer to the manual.
Rated 4 out of 5 stars
title?
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The refrigerator door does not always close unless we put pressure on it
I would recommend this to a friendRated 4 out of 5 stars
Good fridge
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We are hsppy so far. Freezer is doing a good job, i just wish we had ordered the ice maker as well.
I would recommend this to a friendRated 3 out of 5 stars
Mr
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.First refrigerator delivered did not work. The second seems to ok, however the lowest settings will not keep refrigerator temperature below 50 degrees. All of tha associated people i worked with were very professional. Both delivery crews we're great. Would like to give a 5 star rating, however i have concerns over the product quality.
No, I would not recommend this to a friendRated 2 out of 5 stars
Michael rizzo
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Poor…. they keep bringing the same icemaker that is not compatible to my refrigerator.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello Michael, thank you for sharing your experience. We’re sorry to hear you’ve been receiving an icemaker that isn’t compatible with your refrigerator. This is not the experience we want for our customers, and we understand how inconvenient this situation has been. We appreciate you taking the time to let us know. Please feel free to contact Insignia Support at 1‑877‑467‑4289 or insigniasupport@bestbuy.com so we can assist you further.
Vennila | Insignia
Rated 4 out of 5 stars
Satisfied with Basic Purchase
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good product and performing as advertised. Delivery and install went smooth.
I would recommend this to a friendRated 2 out of 5 stars
Poor quality
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Made very cheaply already had the freezer door fall off track several times would not recommend re-purchasing
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi Jonathan, thank you for sharing your feedback. We’re sorry to hear about the trouble with the freezer door and that the refrigerator hasn’t met your expectations. Your experience is important to us, and feedback like yours helps us continue improving our products and customer support. Please feel free to contact us at 877‑467‑4289 or insigniasupport@bestbuy.com so we can assist you further. Thanks for choosing Insignia products.
Mueez | Insignia Products
Rated 4 out of 5 stars
good freezer for apartment
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.so far so good for the freezer ,good customer service
I would recommend this to a friendRated 1 out of 5 stars
Biggest headache
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They kept coming in damaged I had 5 and even the one I kept was dented, never heard back to make it right
No, I would not recommend this to a friendRated 1 out of 5 stars
Bad ice. Loud compressor
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The ice taste funny and the compressor goes off about every hour for five seconds and it’s very loud
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Dear Insignia Customer, thank you for sharing your feedback. We’re sorry to hear that you’re experiencing issues with the ice quality and loud compressor noise on your refrigerator. That’s certainly not the experience we want for you. Your feedback is important to us and helps us continue improving our products and overall customer experience. Please feel free to contact us directly at 877‑467‑4289 or insignia@bestbuy.com, and we will be happy to help you.
Rafay | Insignia Products
Rated 1 out of 5 stars
Terrible Service To Members
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Wonderful product but absolutely terrible. Unacceptable. Customer service didn’t even receive a refund upon returning the item still waiting, including after my mom‘s cancer treatment delayed trip due to bad customer service bad communication, bad notations beyond every single department when it comes down to returning a perfectly good fridge Was not that it did not work. It worked perfectly fine. The temperature would not surpass the temperature I needed for my mother’s radiation treatment medication and they have delayed our trip to go to Atlanta because they have refused to pick up the refrigerator fashion it’s purchase refrigerator and they will be rushed to deliver it but when it’s time to pick it up and something has gone wrong with the customer, they do not know how to have service recovery and their customer service. Ridiculous. I’ve been waiting for a refund for like about a week now this is unacceptable service from Best Buy and geek squad a high standard company that values their customers, but this is not value.
I would recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .We’re really sorry to hear about the challenges you’ve faced with this experience, especially regarding your mother’s medical needs and the delayed trip. Ensuring swift and effective customer service is a top priority, and we apologize for any frustration and inconvenience caused. Your feedback is valuable, and we will share your concerns with the appropriate departments to review and improve our service and response times. If there’s anything else we can do to assist you or if you need assistance with resolving this issue, please feel free to reach out to us. Thank you for sharing your experience, and we appreciate your understanding. Keith | Insignia Support https://www.bestbuy.com/site/insignia-18-6-cu-ft-bottom-freezer-refrigerator-with-energy-star-certification-stainless-steel/6467055.p?skuId=6467055
Rated 3 out of 5 stars
Should be perfect brand new
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Came with dents and dings coke with cheap plastic shelves
No, I would not recommend this to a friendRated 1 out of 5 stars
mr
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The first one delivered did't work. The second one had dents and damage. Since I had already gone two weeks without a refrigerator I kept the one with the dents and damage. Bad decision. The tracks for the freezer drawer cracked almost immediately. Very poor design. The top-drawer closes with difficulty which adds to damage of the tracks. If you want an ice maker look elsewhere. the fill box ices up ever three months and you have to take it apart to remove the buildup Sent a letter to the president of best buy. Someone called back and said I could contact them on social media. I don't use social media. They also said I could call them but didn't leave a phone number. Trying to reach anyone by phone is a nightmare
No, I would not recommend this to a friend















