Customer Ratings & Reviews
- Model:
- NS-RBM18SS0
- SKU:
- 6467055
Rating by feature
- Storage Capacity
Rating 4.8 out of 5 stars
- Quality
Rating 4.7 out of 5 stars
- Design
Rating 4.7 out of 5 stars
Customers are saying
Customers highly value the 18.6 Cu. Ft. Bottom Freezer Refrigerator's overall performance and spacious size, noting its appealing design and good capacity. The refrigerator is also appreciated for its quiet operation and separate temperature controls for the freezer and refrigerator. Many customers specifically appreciate the convenience of the bottom freezer location.
This summary was generated by AI based on customer reviews.
Dent on Refrigerator
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Disappointed that refrigerator was delivered brand new with a dent on the side.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi Krystal, thank you for sharing your review. I’m really sorry to hear that your refrigerator arrived with a dent that’s especially disappointing with a brand‑new appliance. We appreciate you bringing this to our attention, and if you’d like support, please feel free to contact our team at 877‑467‑4289 or insignia@bestbuy.com. Thank you again for taking the time to let us know. Vennila | Insignia
Fridge is fine.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The fridge is fine. The delivery was a freaking nightmare. I would advise to buy elsewhere.
No, I would not recommend this to a friendParts not available?
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought my insignia freezer is a year and half ago and already the door seal went bad. When I called the manufacture for parts they said that they don't carry the parts anymore. I think it is way to early to not make parts. So now I have to buy another freezer.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .We're sorry to hear about the issue you're facing with the door seal on your Insignia freezer and the difficulty in obtaining replacement parts. It's certainly frustrating when a product requires maintenance or repairs, and we apologize for any inconvenience this has caused. Your feedback regarding parts availability is important to us, and we'll share it with our team for review and consideration. In the meantime, if you haven't already, we recommend exploring alternative options for repairing the door seal or reaching out to our customer support team for further assistance. We appreciate your understanding and apologize for any inconvenience caused. Keith | Insignia Support https://www.bestbuy.com/site/insignia-18-6-cu-ft-bottom-freezer-refrigerator-with-energy-star-certification-stainless-steel/6467055.p?skuId=6467055
Arrived Dented
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Was unboxed with large (10” vertical) DENT in freezer.
I would recommend this to a friendDO NOT BUY.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not even 3 years old. I have 2 that are not working, supposedly a leak but noone is sure. Out of warranty but no one can or will work on these!! Best buy wont work on them when out of warranty. No other mechanics will wotk on them because they can not get parts. So I am out 2 freezers!! They emailed as if concerned but then stopped emailing me back.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for sharing your experience. We are truly sorry to hear about the issues you have encountered with your freezers and the lack of support you have received. Your frustration is understandable, and we regret that you have been left without a resolution. Your feedback is important to us, and we will take it into consideration to improve our services. We appreciate your honesty and support. Keith | Insignia Support
Broken
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Drawers were broken and they said they would replace them and they did not
I would recommend this to a friendBad product
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this item, and 3 days later the refrigerator its turning off, and stop working,, I have to wait for 9 days to get a new refrigerator, and when they come, they come in a bad presentation.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .We're truly sorry to hear about the issues you've encountered with your refrigerator and the inconvenience caused by its malfunction. It's unacceptable for our product to stop working after only three days, and we apologize for the inconvenience you've experienced. Additionally, we understand that receiving a replacement refrigerator with a poor presentation only adds to your frustration. Providing a seamless and satisfactory experience is important to us, and we apologize for falling short in this instance. Your feedback is invaluable, and we'll use it to improve our processes to ensure better quality control and presentation in the future. If there's anything we can do to assist you further or if you have any further questions, please don't hesitate to contact our customer service team. We apologize for any inconvenience this has caused and thank you for your understanding. Keith | Insignia Support https://www.bestbuy.com/site/insignia-18-6-cu-ft-bottom-freezer-refrigerator-with-energy-star-certification-stainless-steel/6467055.p?skuId=6467055
Ms
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Customer service was the worse drive me crazy. Will ever buy from Best Buy again
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for taking the time to share your feedback regarding your experience with our Insignia™ 18.6 Cu. Ft. Bottom Freezer Refrigerator. We sincerely apologize for the frustration you've encountered with customer service. While we are committed to ensuring our products meet high standards of quality and performance, we understand that the support you receive is equally important.
Your feedback is invaluable, and we will use it to improve our service processes. If you have any specific issues with the refrigerator itself, please feel free to reach out to our customer support team directly. We want to ensure you have a positive experience with our product.
Thank you for your understanding, and we hope to regain your trust in the future.
Insignia Fridge
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very low quality product. Nothing Best Buy could do. Cooling is iffy.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello AndreaB,
Thank you for taking the time to leave a review of our Insignia™ - 18.6 Cu. Ft. Bottom Freezer Refrigerator. I know it can be dissatisfying that its not working as expected. Please know that we are improving the quality of this product by considering our customers feedback, for further assistance you can contact our customer service at 1 (877) 467-4289 Monday-Saturday 8am - 9pm CT.
Insignia Support
Molina
https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285
Buy elsewhere
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Horrible customer service horrible delivery. BUY ELSEWHERE!!!
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello Alyssa,
We are very sorry to read about the horrible experience. I know how inconvenient this must be to you. Please feel free to contact us at 1-(877)-467-4289 Monday to Saturday 8am - 9pm CST, and we will gladly assist you in the best way possible.
Chelsea
Insignia Support
Please give us a visit at: https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285
Mary
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I still don't have an icemaker that is working in 4 trips from your installation /repair service
No, I would not recommend this to a friend