Customer Ratings & Reviews
- Model:
- NS-RTM18SS2
- SKU:
- 6472692
Rating by feature
- Storage Capacity
Rating 4.7 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Design
Rating 4.6 out of 5 stars
Customers are saying
Customers regard the 18 Cu. Ft. Top-Freezer Refrigerator with ENERGY STAR Certification highly for its size, overall performance, and ample shelving space. Many appreciate its price, quiet operation, and design, while also finding the temperature control and freezer light to be beneficial. Some customers have reported issues with the door and the condition of the plastic components.
This summary was generated by AI based on customer reviews.
- Cons mentioned:Door
Cheap plastic
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Cheap inner door material. One long tray support on inner broke off when shutting door while inner drawer was slightly open
No, I would not recommend this to a friend Great experience
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great customer service! I was able to finance a refrigerator. It was fast and easy. Low payments with options to pay off early at a lower price.
I would recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi NicoleP, thank you for your interest to our Insignia™ - 18 Cu. Ft. Top-Freezer Refrigerator. We’re thrilled to hear that you enjoyed our products. Your feedback encourages us to keep improving. Ivy | Insignia Support. https://www.bestbuy.com/site/insignia-18-cu-ft-top-freezer-refrigerator-with-energy-star-certification-stainless-steel/6472692.p?skuId=6472692
No WiFi, no fancy water dispenser, works great
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very well manufactured, simple to use refrigerator. No WiFi, no fancy water dispenser, just works great as a refrig. Recommend it.
I would recommend this to a friendHAROLDT
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.THE REGRIGERATOR FREEZER COMBINATION IS EXCELLENT AND MEETS ALL MY EXPECTATIONS.
I would recommend this to a friendGood but noisy.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s a nice fridge but it is very noisy. Sounds like there’s puppies whining all the time. Takes some getting used to. Other than that it’s a good fridge.
No, I would not recommend this to a friendGreat fridge!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product. Very sleek looking with lots of room on the inside. Would purchase again!
I would recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for your fantastic feedback! We’re delighted to hear that you find the product very sleek and spacious. It’s wonderful to know that you would purchase it again. Your satisfaction is very important to us, and we appreciate you taking the time to share your positive experience. If you have any further comments or need assistance, please don’t hesitate to reach out. Enjoy your new purchase! Keith | Insignia Support
Customer Service
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great delivery Service! The purchased item arrived on time. Customer Service was great while on-site during the installation.
I would recommend this to a friendNew fridge
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I like it because it doesn't have any handles that will break when the children pulls them
I would recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for your feedback! We’re glad to hear that you appreciate the design without handles, especially since it helps prevent breakage when children pull on them. It’s great to know that this feature is making a positive difference for you. If you have any other comments or suggestions, we’d love to hear them! Keith | Insignia Support
- Cons mentioned:Door
Got me this time but never again
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The fridge makes odd noises and the cooling element only works part of the time leaving sweat /condensation on everything inside. The coolest setting is not very cold. The fridge tetters and is not level no matter what you do to correct it. The shelves are some what stable BUT the placement is not effective and blocks a lot of what could be useable space. You can move the shelves up or down but still very ineffective. There are no handles so sometimes the doors get stuck and make it VERY HARD to open - if you have arthritis or any other issue with hands/arms do not buy this model, you will be in pain all the time from trying to open. Further Best Buy had a damaged fridge delivered (actually seems to be an "open box"- though I purchased brand new) - they opened a claim and have done nothing on the claim including no follow up.
No, I would not recommend this to a friend My New Refrigerator.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good Refrigerator. Helpful Salesman. Delivered with no Problems.
I would recommend this to a friendGood purchase
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The refrigerator is great. The only thing negative is that the freezer section doesn't have a specific spot for ice.
I would recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you so much for your positive feedback! We’re thrilled to hear that you find our refrigerator great. Your satisfaction is our top priority, and it’s wonderful to know that our product is meeting your expectations.
If you have any further comments or need assistance, please don’t hesitate to reach out. We’re here to help! - Carl | Insignia Products
insignia
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.overall works well. The freezer seems to freeze to hard on high and not hard enough at next setting below.
I would recommend this to a friendHandsome frig.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.a good buy for the money, great looking, easy to clean outer surfaces
I would recommend this to a friendInsignia top freezer
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.No problem so far great refrigerator ,I add a bottom freezer on my last refrigerator and it only last year and half, thats why I return back to the top freezer.
I would recommend this to a friendBeer fridge
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not using for a main fridge but a garage overflow beer fridge. Looks nice, quote and keeps consistent temperature.
I would recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for your review! We're glad to hear that the Insignia™ 18 Cu. Ft. Top-Freezer Refrigerator is working well as a beer fridge in your garage. It's great to know that it looks nice and maintains a consistent temperature for your beverages. If you have any questions or need assistance in the future, feel free to reach out. Enjoy your cold brews! Cheers! - Mae | Insignia Support | https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285
ok
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.the refrigerator its self is great - but it came with a broken part and I'm having issues with best buy getting the replacement part - its been well over a month and still waiting
I would recommend this to a friendAlmost Perfect Purchy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Everything about the sale was almost perfect. The item was missing some hardware to reverse the door. I was able to go back to the outlet store and find exactly what I needed.
I would recommend this to a friendBest purchase experience
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great service fast and easy! Staff super friendly helpful.
I would recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you, RaulG, for your wonderful review! We're delighted to hear that you had a great experience with the service and found the staff to be friendly and helpful. Your satisfaction is our priority, and we're glad to know you're happy with your Insignia™ 18 Cu. Ft. Top-Freezer Refrigerator. If you have any further feedback or need assistance, feel free to reach out! Patricia | Insignia Support
Nice Fridge!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is a beautiful fridge! The geek squad were great! Answered all of my questions and the install went super fast! 10/10 would recommend this fridge and Best Buy!
I would recommend this to a friendRefrigerator Removal & Install
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Just had it installed so can’t rate it a 5 yet. But the delivery/installation guys were great, friendly, let me know when they were getting close, explained what they were going to do. I’d give them a 10!!
I would recommend this to a friend