Customer Ratings & Reviews
- Model:
- NS-RTM18SS2
- SKU:
- 6472692
Rating by feature
- Storage Capacity
Rating 4.7 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Design
Rating 4.6 out of 5 stars
Customers are saying
Customers regard the 18 Cu. Ft. Top-Freezer Refrigerator with ENERGY STAR Certification highly for its size, overall performance, and ample shelving space. Many appreciate its price, quiet operation, and design, while also finding the temperature control and freezer light to be beneficial. Some customers have reported issues with the door and the condition of the plastic components.
This summary was generated by AI based on customer reviews.
Great value
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I really liked the great value of this refrigerator. Con was I had to pay $30 for switching handle to other side. Also got a dent by delivery man. But product was great
I would recommend this to a friendAwesome Fridge
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome product, stays running cold, keeps produces fresh at all time.
I would recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for your awesome review! We're thrilled to hear that your Insignia™ 18 Cu. Ft. Top-Freezer Refrigerator with ENERGY STAR Certification is keeping your produce fresh and running cold. Your satisfaction with the product means a lot to us.
Enjoy your fresh produce! -Ed | Insignia Support | https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285
- Cons mentioned:Door
Don't buy this piece of junk
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.One shelf broke off completely less than a year in, the other one is cracking all over and now the fridge door isn't sealing all the way. Complete garbage
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .We're very sorry to hear about the issues you've experienced with your refrigerator. It's unacceptable for the shelves to break and crack within a year, and the door not sealing properly is a serious concern. We understand your frustration and disappointment. We strive for quality and durability in our appliances, and we regret that this product didn't meet those standards. Please contact our customer support hotline at 1-877-467-4289 to discuss your options. We'll take your feedback seriously to improve our products. - Carl | Insignia Products
Great fridge
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great keep food fresh love it love it so much I bought 2 of them.
I would recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi there! Thank you for your feedback! We're thrilled to hear that you love the Insignia™ 18 Cu. Ft. Top-Freezer Refrigerator so much that you bought two of them. It's wonderful to know that it's keeping your food fresh and meeting your needs perfectly. If you have any more thoughts or need further assistance, feel free to reach out. Enjoy your new fridges! |Angelica| Insignia Products|
Top Dog
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.As a person with medium income,this item as shown is well worth the five stars I have awarded it!
I would recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for taking the time to share your feedback on the Top Dog Insignia™ 18 Cu. Ft. Top-Freezer Refrigerator. We are thrilled to hear that you find it to be a valuable addition to your home and worthy of a five-star rating.
Your perspective as a consumer is important to us, and we are glad that this refrigerator meets your needs for quality and affordability. Should you have any further feedback or questions, please feel free to reach out.
Thank you once again for your review! -Ed | Insignia Support | https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285
A flawless installation, by a great crew
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.great service, was an easy installation, I even help them take apart the old fridge the day before. the guys were great and patient, very happy how things went.
I would recommend this to a friendRefrigerator
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It took 3 delivery’s to get a refrigerator that wasn’t damaged. We were inconvenienced three times emptying a fridge to find out we got another damaged refrigerator!!
No, I would not recommend this to a friendFridge
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is the first refrigerator I have purchased. I have enjoyed using the product. I have had one issue, was that one of the side shelves broke out of the blue.
I would recommend this to a friendGood fridge
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Easy to clean and work very good and very light to move around
I would recommend this to a friendVery durable.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased the same refrigerator for all of my rental properties as it is very durable and stands up well. I highly recommend.
I would recommend this to a friendRefrigerator
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The refrigerator is easy to use. You are able to find your food in the freezer or refrigerator with no effort. I am very satisfied with this item.
I would recommend this to a friendRefridgerator
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After I got the second one everything's good the first one was defective but y'all did a good job
I would recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi RhondaS! Thank you for sharing your feedback on the Insignia™ 18 Cu. Ft. Top-Freezer Refrigerator with ENERGY STAR Certification. We’re sorry to hear that your first unit was defective, but we’re glad to know that the replacement is working well for you.
We appreciate your patience and understanding throughout the process. Your satisfaction is our top priority, and we’re delighted that our team could resolve the issue to your satisfaction.
If you have any further questions or need assistance, please don’t hesitate to reach out. |Angelica| Insignia Support| https://www.bestbuy.com/site/insignia-18-cu-ft-top-freezer-refrigerator-withenergy-star-certification-white/6472691.p?skuId=6472691
Good For a small Family
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great for an apartment & a small family one of the door Trays broke & waiting for the replacement still to come they are backordered which is odd as it was Brand New
I would recommend this to a friendExceeded Expectations!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This Insignia 18 Cu Ft refrigerator has surpassed all of my expectations!
I would recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for your recent purchase of the Insignia™ 18 Cu. Ft. Top-Freezer Refrigerator with ENERGY STAR Certification from Best Buy. We are thrilled to hear that the refrigerator has surpassed all of your expectations. Your satisfaction is our top priority, and we greatly appreciate your positive feedback.
If you have any further questions or need assistance, please do not hesitate to reach out. -Ed | Insignia Support | https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285
Great service
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this item for a rental property. I typically choose Best Buy as I feel that I get good quality for the price and service.
I would recommend this to a friendExcellent!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I like this very much, works and looks great! Energy Star certification is important.
I would recommend this to a friendPDX
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very good product, I have been using it for a long time
I would recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi there! Thank you for your feedback! We're pleased to hear that you've had a positive experience with the Insignia™ 18 Cu. Ft. Top-Freezer Refrigerator over a long period. If you have any other comments or need assistance, feel free to reach out. Enjoy your reliable refrigerator! |Angelica| Insignia Products|
Nice refrigerator
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice refrigerator. Works well. Only complaint is it was damaged once we took out of box. The house was an hour away and Best Buy couldn’t do anything unless they saw the damage.
I would recommend this to a friendAPEX
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.What a great purchase. I wish I made it sooner I’m also thankful for the service. From top and throughout Best Buy has been the ultimate.
I would recommend this to a friendGood
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent purchase, it met the needs I found and I recommend it.
I would recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for sharing your feedback! It's great to hear that your purchase met your needs and that you would recommend it. If you have any other questions or need further assistance, feel free to ask. Keith | Insignia Support