Customer Ratings & Reviews
- Model:
- NS-RTM18SS2
- SKU:
- 6472692
Rating by feature
- Storage Capacity
Rating 4.7 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Design
Rating 4.6 out of 5 stars
Customers are saying
Customers regard the 18 Cu. Ft. Top-Freezer Refrigerator with ENERGY STAR Certification highly for its size, overall performance, and ample shelving space. Many appreciate its price, quiet operation, and design, while also finding the temperature control and freezer light to be beneficial. Some customers have reported issues with the door and the condition of the plastic components.
This summary was generated by AI based on customer reviews.
Best Buy Products
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love Best Buy, great customer service and easy handling. The two guys that handled my delivery were very nice and attentive.
I would recommend this to a friendNice refrigerator
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good refrigerator. It is a good deal and I will purchase it again if I need ones.
I would recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for your feedback, KennethC. We're glad to hear that you are satisfied with your purchase of the Insignia refrigerator. If you have any concerns or need further assistance in the future, please don't hesitate to reach out to us. Enjoy your new appliance. Patricia | Insignia Support https://www.bestbuy.com/site/insignia-18-cu-ft-top-freezer-refrigerator-with-energy-star-certification-stainless-steel/6472692.p?skuId=6472692
Mr.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The delivery guys were great. On time and efficient. It was a pleasure working with them. Give them a raise.
I would recommend this to a friendCool Fridge
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I'm Loving my new fridge. Its just smudges when the kids keep touching it going in & out of it.
I would recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .It's great to hear that you're loving your new fridge! The smudge issue is a common one, especially with little hands around. You might find that using a microfiber cloth for quick wipe-downs can help keep those smudges at bay. If you have any more questions or need tips on maintaining the appearance of your fridge, feel free to reach out. We're here to help ensure you continue to enjoy your appliance!
- Carl | Insignia Support
Really Nice Refrigerator
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I really like this refrigerator. The door storage is very convenient, and the refrigerator is great.
I would recommend this to a friendPending check refund credit
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Product arrived with dents that were not there when I purchased it. I called the Geek Squad and they were going to send me a check refund for $150.00; however, I have not received it yet.
I would recommend this to a friend- Pros mentioned:Size
Delivery was a big disappointment!
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The refrigerator is good, for a second refrigerator. I bought this for drinks and other items as needed. It was delivered on time, but before my other defective refrigerator was picked up. The Best Buy employees were very nice, but I was shocked to find out that I had to pay Best Buy $ 59.99 to move the old refrigerator 15 steps, just into the foyer for pickup. I bought not only this, but a 75 inch Samsung tv and a Samsung sound bar a couple of weeks before purchasing this. This completely changed my view on Best Buy. I bought Geek Squad protection for my refrigerator. All in all, I’m very disappointed with the delivery services, thus, a lower review.
I would recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for sharing your experience with the Insignia™ 18 Cu. Ft. Top-Freezer Refrigerator. We're glad to hear that the refrigerator has been a good addition for your drinks and other items, and we appreciate your kind words about our Best Buy employees. Your feedback regarding the delivery service is valuable, and it’s important for us to understand our customers' experiences fully. We always strive to improve our services, and your insights will be taken into consideration as we work to enhance our delivery process. Thank you for your continued support! Jeth | Insignia Support. https://www.bestbuy.com/site/insignia-18-cu-ft-top-freezer-refrigerator-withenergy-star-certification-white/6472691.p?skuId=6472691
Refrigerator
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Quality product quality service excellent price will be buying from Best Buy especially the scratch and dent section again
I would recommend this to a friendHero
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s a very cold refrigerator. Makes a lot of ice. Is very quiet
I would recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi MarkW! Thank you for your feedback on the Insignia™ 18 Cu. Ft. Top-Freezer Refrigerator! We're thrilled to hear that it's keeping your items very cold, making plenty of ice, and operating quietly. If you have any other questions or need further assistance, feel free to reach out. Enjoy your cool and quiet kitchen! |Angelica| Insignia Products| https://www.bestbuy.com/site/insignia-18-cu-ft-top-freezer-refrigerator-with-energy-star-certification-stainless-steel/6472692.p?skuId=6472692
Basic needs
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works well. Best bang for the buck being on a tight budget.
I would recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi DanielE, thank you for your review! We’re thrilled to hear that you’re finding the Insignia™ 18 Cu. Ft. Top-Freezer Refrigerator to be a great value, especially on a tight budget. It’s wonderful to know that it’s working well for you. If you have any further questions or need assistance, please don’t hesitate to reach out. Patricia | Insignia Support https://www.bestbuy.com/site/insignia-18-cu-ft-top-freezer-refrigerator-with-energy-star-certification-stainless-steel/6472692.p?skuId=6472692
Smaller refrigerator
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works great so far, but only had it for a couple weeks. Time will tell.
I would recommend this to a friendLove it!
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Such a nice fridge love it! It keeps all my things cool and also really easy to clean
I would recommend this to a friendI love it
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Is very good I like how is keeping my food fresh and fresh
I would recommend this to a friendFriggy
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice had to have doors reverse , shelving is not what I expected. Cant really put tall items in there , low shelving , door storage is great
No, I would not recommend this to a friend
New beginnings in Texas
|Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.[Employee of bestbuy] I bought this for my sister that just moved to Texas. New beginnings. She’s so happy with her refrigerator.
I would recommend this to a friend- Cons mentioned:Door
Insignia
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very small. It had a huge dent on the left side- so much so that it could not be leveled. I returned it and bought whirlpool side by side - ice and water comes out the front door. Makes it easy
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .We’re truly sorry to hear about the issues you experienced with the dented refrigerator. It’s incredibly frustrating when a product doesn’t meet your expectations, especially when it affects your ability to use it properly. We understand how important it is for appliances to arrive in perfect condition and to function as intended.
It’s great to hear that you were able to find a Whirlpool side-by-side refrigerator that meets your needs, with the added convenience of ice and water dispensers. We hope it’s providing you with the functionality and ease of use you were looking for.
If there’s anything more we can do to assist you or if you have any further concerns, please don’t hesitate to reach out. Your feedback is valuable in helping us improve our products and services. Thank you for sharing your experience. Keith | Insignia Support https://www.bestbuy.com/site/insignia-18-cu-ft-top-freezer-refrigerator-with-energy-star-certification-stainless-steel/6472692.p?skuId=6472692
Nice fridge
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works great. Looks great. Bought it for a basement fridge.
I would recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for your feedback! We're thrilled to hear that our product works great and looks great. It's fantastic that you found it suitable for your basement fridge. If you have any other comments or need further assistance, feel free to reach out. Cheers! - Carl | Insignia Products
Awesome
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works amazing, exceeded expectations. Really love the LED lights in the freezer, adds a modern touch to it.
I would recommend this to a friendGreat Product and Service
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product and very helpful staff. This is our third energy efficient purchase from Best Buy.
I would recommend this to a friendGood supplement
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great value. I wish that it had an ice maker but that would make it more complex. Defineitly good as an auxillary fridge.
I would recommend this to a friend