Customer Ratings & Reviews
- Model:
- NS-RTM18SS2
- SKU:
- 6472692
Rating by feature
- Storage Capacity
Rating 4.7 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Design
Rating 4.6 out of 5 stars
Customers are saying
Customers regard the 18 Cu. Ft. Top-Freezer Refrigerator with ENERGY STAR Certification highly for its size, overall performance, and ample shelving space. Many appreciate its price, quiet operation, and design, while also finding the temperature control and freezer light to be beneficial. Some customers have reported issues with the door and the condition of the plastic components.
This summary was generated by AI based on customer reviews.
UNACCEPTABLE!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review."SUPPOSEDLY" attempted to deliver it three times. I paid staff overtime to stay and wait for them to deliver the refrigerator and they never showed. Took weeks to finally get the unit. UNACCEPTABLE!!!
I would recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello KatherineJ,
Thank you very much for taking the time to review our Insignia - 18 Cu. Ft. Top-Freezer Refrigerator - White. I know that this could be an unfortunate situation, but please let us help you with it by contacting us, and we will do everything in our hands to get this solved and deliver the best experience to you.
Insignia Support
Alvin
www.insigniaproducts.com/support
Needed a change.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It had a bad motor sound soon after it was installed. As soon as possible, a Geek Squad technician came and looked at it and determined it couldn’t be fixed - so I went back to the store and ordered an upgrade brand. The manager there, Rebuin was very understanding and helpful with everything.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi there!
Thank you for taking the time to review our Insignia™ - 18 Cu. Ft. Top-Freezer Refrigerator - White, we're very sorry to read you are experiencing this issue with one of our products, please contact our customer service at 1 (877) 467-4289 Daily 8am - 9pm CT, we'll be more than happy to assist you regarding this matter.
Insignia Support
Angela
www.insigniaproducts.com/support
My refrigerator is damaged on the back
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I didnt have a good excuse with the delivery because they delivery my refrigerator with a damaged on the back, I told the delivery person they took pictures and I took pictures but they didn't report it to best buy.
I would recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi there! Thank you for writing a review about our 18 Cu. Ft. Top-Freezer Refrigerator! We know how frustrating is that the unit was delivered damaged. We would love to check this situation further with you! Please feel free to contact us at the link below to get assistance with your unit.
Rudson S.| Insignia Support. https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285
Owner
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Product was damaged two separate delivery times Dent on the fridge door
No, I would not recommend this to a friendFridge doesnt even work
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We ourchased this refrigerator to donate to a school parent club annd its all banged up cracked in the freezer door. Dents and the bottom fridge area doesn’t even get cold
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi there! Thank you for writing a review about our 18 Cu. Ft. Top-Freezer Refrigerator! We understand that you are having issues with your unit. We would love to check this situation further with you! Please feel free to contact us at the link below to get assistance with your unit.
Rudson S.| Insignia Support. https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285
- Pros mentioned:Noise level, Overall performance
Kenney
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Works great. Keeps everything cold. Nice and quiet.
I would recommend this to a friend Sas
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Ever buy stainless steel. It shows S ebvery pinger mark and horrific to keep clean
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .I'm sorry to hear about your experience with our Insignia™ 18 Cu. Ft. Top-Freezer Refrigerator. We understand that keeping stainless steel clean and free of fingerprints can be challenging.
Your feedback is important to us, and we'll take it into consideration for future product improvements. If you need any tips on maintaining the stainless steel finish or have other concerns, please reach out to our customer support team.
Thank you for sharing your experience with us.
Broken refrigerator that heated up,spoiled etc.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Received the item broken, became hot and damaged my outlet that cost over $500.00 plus. Fight best buy to refund me for the costs.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for taking the time to share your experience with the Insignia™ 18 Cu. Ft. Top-Freezer Refrigerator. We appreciate your feedback, and we're glad to hear that there was significant value in the product's features. While we understand that you've faced some challenges, your insights are important to us and will help improve our services. Should you need any further assistance, please feel free to reach out, and we wish you the best in resolving your situation! Jeth | Insignia Support. https://www.bestbuy.com/site/insignia-18-cu-ft-top-freezer-refrigerator-withenergy-star-certification-white/6472691.p?skuId=6472691
Wrong size
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.To small for what we needed it waste of money and we upgraded
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi Slickem,
Thanks for taking the time and effort to leave a review with our Insignia™ - 18 Cu. Ft. Top-Freezer Refrigerator - Stainless steel. We apologize that our product did not satisfy your expectations. We are continuously working on improving our products and their designs and if you have any more questions or concerns, please use the link below to reach us.
Insignia Products
Lisa
https://insigniaproducts.com
Defective
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have not had this refrigerator for a month and it is giving me a code 23. I am not happy. I am already having problems with it. Sad face.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello NicoleS,
Thank you for taking time to write a review our Insignia™ - 18 Cu. Ft. Top-Freezer Refrigerator - Stainless steel. We deeply care about the performance of our products and I would like to further review your situation. In the case that you still have this, feel free to contact my team for further help.
Dina || Insignia Support || https://www.insigniaproducts.com/
The door shelves break too easily
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Impossible to get replacements. Ive only had the fridge one year and every door shelf has broken they cant take any weight of juice or products.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .We're sorry to hear that your Insignia 18 Cu. Ft. Top-Freezer Refrigerator has not been meeting your expectations. It's frustrating to deal with multiple door shelves breaking, especially when they're designed to hold everyday items. We understand how important it is to have a reliable refrigerator that can handle daily use. We apologize for any inconvenience this has caused and would like to make things right. We'll make sure to escalate your concern to our quality assurance team and work on finding a solution to address the issue. Jeth | Insignia Support . https://www.bestbuy.com/site/insignia-18-cu-ft-top-freezer-refrigerator-withenergy-star-certification-white/6472691.p?skuId=6472691
Don’t do it!
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We had this fridge for 4 months when it stopped cooling. It was nothing but trouble for us. 6 weeks later we are finally getting a replacement.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi AddyC! I'm truly sorry to hear about the inconvenience you experienced with our Insignia™ refrigerator. This is not the quality of product that we strive to provide our customers and I can understand how frustrating it must have been for you. Please know that we are here to assist you with the replacement covered by the manufacturer's warranty. Should you need any further support, please do not hesitate to call 1-877-467-4289. JC | Insignia Support https://www.bestbuy.com/site/insignia-18-cu-ft-top-freezer-refrigerator-with-energy-star-certification-stainless-steel/6472692.p?skuId=6472692
terrible delivery system
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible delivery system . Rude and deceptive. 2 purchases and had problems on both of them. Not worth the stress. Ill pay 20 bucks more and get great delivery by home depot.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi CassiaO, Thank you for taking the time to leave a review of our Insignia™ - 18 Cu. Ft. Top-Freezer Refrigerator - Stainless Steel. Please know that we are improving the quality of this product by considering our customers feedback, for further assistance you can contact our customer service at 1-(877) 467-4289 Monday-Saturday 8am - 9pm CT.
Mariepel C.| Insignia Products
https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285
Incomplete set up
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bad service with the refrigerator.. Company didn't do the freezer ice tray set up. Plus they left tape glue all over both stove and refrigerator.
No, I would not recommend this to a friendRefrigerador
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Is no complete me orde the refrigerator come broken still wait for me replecement is the 3 time charge hope come complete .
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi there! Thank you for writing a review about our 18 Cu. Ft. Top-Freezer Refrigerator! We know how frustrating is that the unit delivered damaged and you keep waiting for the replacement. We would love to check this situation further with you! Please feel free to contact us at the link below to get assistance with your unit.
Rudson S.| Insignia Support. https://www.insigniaproducts.com/contact-us
Broken internals
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Came with a broken drawer and a broken door tray. Geek squad referred me to the manufacturer who doesn’t supply replacement parts.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi ChrisL,
Thank you for the review. We do apologize for what happened. For us to fix the issue please give us a call at 888-237-8289.
Insignia Support,
Renee
Very unsatified
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I never write reviews but this frig was terrible.It barely cooled when we first got it and after a couple weeks it doesnt work anymore.I would not recommend.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi Shelly,
We apologize for your experience with this product. It is important for us to hear your feedback so we can continue to improve its quality and efficiency. If there is anything that we can assist you with, please contact us at (877) 467-4289 for further assistance.
Insignia Support
https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285
Don't expect an icemaker
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The refrigerator could not handle the installed icemaker. If the icemaker where not part of the purchase this fridge would have been fine. However reversal of yhe c doors would have cost me an additional $50 and another workorder.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi there,
I would like to express my concern about your experience with this Insignia™ - 18 Cu. Ft. Top-Freezer Refrigerator - Stainless steel. We do have a variety of models so I am sure you can find one that works out for you.
Dina | Insignia Support | https://www.insigniaproducts.com/contact-us
DEFECTIVE REFRIGERATOR
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.FREEZER WORKS, REFRIGERATOR DOESN'T--MY REFRIGERATOR THERMOMETER SHOWS TEMPERATOR INSIDE FRIDGE TO VARY BETWEEN 38 DEGREES TO 40 OR MORE DEGREES. NOT SAFE TO STORE FOOD. EITHER THIS IS A LEMON OR THE ENTIRE MODEL IS DEFECTIVE.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi,
38 to 40 degree is good and safe to storage food inside fridge, and you can have colder temperature by pressing 3 stars snowflake icon.
Bad Box
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Zero stars. It was too small and did not stay cold enough. It was also damaged in shipment.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi there!
Thank you for taking the time to review our Insignia™ - 18 Cu. Ft. Top-Freezer Refrigerator - White, we're very sorry to read you are experiencing this issue with one of our products. We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team.
Insignia Support
Angela
www.insigniaproducts.com/support