Customer Ratings & Reviews
- Model:
- NS-RTM18SS2
- SKU:
- 6472692
Rating by feature
- Storage Capacity
Rating 4.7 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Design
Rating 4.6 out of 5 stars
Customers are saying
Customers regard the 18 Cu. Ft. Top-Freezer Refrigerator with ENERGY STAR Certification highly for its size, overall performance, and ample shelving space. Many appreciate its price, quiet operation, and design, while also finding the temperature control and freezer light to be beneficial. Some customers have reported issues with the door and the condition of the plastic components.
This summary was generated by AI based on customer reviews.
Great fridge!
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It's the perfect garage fridge. Comes in super handy during the holidays, too, for extra food storage.
I would recommend this to a friend- Pros mentioned:Overall performance
Nice inexpensive refrigerator
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This refrigerator is perfect for our needs. We've had it for a short time but no issues so far.
I would recommend this to a friend - Pros mentioned:Noise level, Size
Great garage fridge
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought for the garage and it works perfect. Just the right size and really quiet
I would recommend this to a friend - Pros mentioned:Size
Great refrigerator
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Perfect if you have limited space and still fits a lot!
I would recommend this to a friend - Cons mentioned:Door
Good Fridge for the price
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fridge has been good so far. We keep it in the garage so it mostly stores our drinks and overflow freezer items. We have noticed that if you shut the fridge door with a little too much force, the freezer pops open and doesn't reseal. Luckily we caught it before everything thawed out. Just have to keep an eye on it when you shut the fridge. Otherwise it gets the job done.
I would recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for sharing your feedback on the Insignia™ Top-Freezer Refrigerator. We are glad to hear that it has been working well for you so far. Your tip about being mindful of shutting the door with too much force is noted and we appreciate you bringing this to our attention. If you have any further questions or concerns, please feel free to reach out. Thank you for choosing Best Buy. - Ed | Insignia Support |
https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285
Great fridge
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Of course my refrigerator decided to die right before a holiday ordered this refrigerator because I was in a pinch and it could be delivered in the next day. Very pleased I chose this refrigerator it is exactly what I needed, it keeps the items super cool refrigerator works wonderfully. I like the fact that there are no handles on the front of the doors making it a very sleek design.
I would recommend this to a friendGood budget friendly refrigerator
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I've been pleased with this refrigerator. The stainless steel finish does not collect finger prints. Very easy to clean. Feels solid and the interior storage is well designed. Good buy for not a ton of money.
I would recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for your positive feedback on the Insignia™ 18 Cu. Ft. Top-Freezer Refrigerator with ENERGY STAR Certification! We're thrilled to hear that you're pleased with your purchase. It's great to know that the stainless steel finish is easy to clean and doesn't collect fingerprints, and that you find the interior storage well designed. We strive to provide quality products at an affordable price, and we're glad to hear that you're satisfied with your refrigerator. Patricia | Insignia Support
- Pros mentioned:Overall performance, Space
Perfect garage ready fridge
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Plug and use. Good quality. Very spacious refrigerator and freezer.
I would recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello Kbrrtt23, thank you for taking the time to leave a review! We are glad to hear that you are enjoying your Insignia refrigerator and that it is exceeding your expectations in terms of quality and spaciousness. If you have any further feedback or questions, please do not hesitate to reach out to us. Patricia | Insignia Support https://www.bestbuy.com/site/insignia-18-cu-ft-top-freezer-refrigerator-withenergy-star-certification-white/6472691.p?skuId=6472691
- Pros mentioned:Overall performance
Cool.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent. And more. I dont have anymore to express.
I would recommend this to a friend Very annoying
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Unit is nice, looks nice, functions as in cooling. After a few months it started to make a very loud squealing noise during each cooling cycle. This unit is in my kitchen and is so loud visitors ask what the heck is that noise. I told them my its my new refrigerator that Best Buy cant repair, says its a normal cooling noise, and wont replace or upgrade if i paid the difference in cost! I wont stop bothering them until its corrected. Stay away from this fridge unless you plan to use it in a garage or as a large boat anchor that will communicate with sea mammals! And they wont let me upload a video of the sound it makes. Trust me you do not want this noise in your house unless you are a fan of fingernails on a chalkboard.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for sharing your experience with the Insignia™ 18 Cu. Ft. Top-Freezer Refrigerator. We appreciate your feedback and are sorry to hear about the noise issue you encountered. Your comments are valuable to us, and we will use them to improve our products and services. If you have any further concerns or need assistance, please feel free to reach out to our customer support team. We are here to help! Jeth | Insignia Support. https://www.bestbuy.com/site/insignia-18-cu-ft-top-freezer-refrigerator-with-energy-star-certification-stainless-steel/6472692.p?skuId=6472692
- Pros mentioned:Overall performance
Refrigerator
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent product. I always shop at Best Buy. I like Insignia products.
I would recommend this to a friend Awesome service
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome from in store experience to delivery ! Payment process in store was nice and easy and explained throughly ! Deliver was quick and very professional! Will recommend , this is my second fridge from you guys ! Thank you
I would recommend this to a friend- Pros mentioned:Space
Great value!!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.For the price this was great value!! There are enough drawers and you can move things to hold bigger items. The freezer also has enough space and a way to make it two sections. It includes an ice cube maker and you can an automatic one later if you want. The door can be changed if you need it to open the other way. The main issue was when it arrived and was plugged in I should have cleaned it first cause the residue lasted for a while and I wish there was an easier way to pull the plastic and tape.
I would recommend this to a friend - Pros mentioned:Price, Size
Happy with our purchase
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Perfect size and works great. We needed a smaller refrigerator and the price was fantastic.
I would recommend this to a friend - Pros mentioned:Overall performance
Great Value
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.No issues, great value. We had a frigidaire prior to purchasing this one. This seems to do everything the previous fridge did and is a better value.
I would recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for the great feedback, MichaelS! We're glad to hear your new refrigerator is delivering excellent value and performing just as well as your previous one. It’s always rewarding to know when a product meets expectations and brings added satisfaction—thanks for sharing your experience! Jeth | Insignia Support.
- Pros mentioned:Size
Insignia™ - 18 Cu. Ft. Top-Freezer Refrigerator
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.my 5 year old Whirlpool refrigerator died and i could not find and repair shops that would work on it, even the ones recommended by whirlpool. i picked the insignia due to the reviews and the size. very happy now 3 months later. also has reversible hinges that worked well. i highly recommend
I would recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for your glowing 5-star review of the Insignia™ 18 Cu. Ft. Top-Freezer Refrigerator with ENERGY STAR Certification in Stainless Steel! We’re delighted to hear that it has been a great replacement for your old Whirlpool refrigerator. It’s fantastic that the positive reviews and perfect size helped you make the decision, and we’re thrilled to know you’re very happy with it after three months. The reversible hinges are indeed a handy feature, and we’re glad they worked well for you. Your high recommendation means a lot to us. Enjoy the convenience and efficiency of your new refrigerator!
-Paul | Insignia Support
https://www.bestbuy.com/site/best-buy-brands/support/pcmcat1693515381920.c?id=pcmcat1693515381920
Happy camper
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This appliance surpassed my expectations by far, I thought that reverting back to a top freezer from a side by side that I was accustomed too would be a downgrade but I was wrong. This refrigerator surprised me with it's design and features and above all pleased my wife. I would strongly recommend buying this refrigerator before spending hundreds more on a similar model. I'm a happy camper!!
I would recommend this to a friendEnergy Star
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.very spacious, cools well. keeps vegetables fresh for longer time
I would recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you, TarunS, for sharing your thoughts on the Insignia™ 18 Cu. Ft. Top-Freezer Refrigerator with ENERGY STAR Certification! We appreciate your feedback and are delighted to hear that the refrigerator is very spacious, cools well, and keeps vegetables fresh for a longer time. Your review helps other customers make informed decisions, and we’re glad you’re enjoying your purchase! If you have any more feedback or need assistance, feel free to reach out. Have a great day! - James | Insignia Support | https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285
- Pros mentioned:Overall performance, Space
Compact size and large capacity
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good quality. Performing as per expectation till now. Enough space to store food item for midsize kitchen.
I would recommend this to a friend - Pros mentioned:Noise level, Price
Fridge
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Quality unit. Frost free is nice. Quiet operation. Not bad for the price. A+++++++++++
I would recommend this to a friend