Customer Ratings & Reviews
- Model:
- NS-RTM18SS2
- SKU:
- 6472692
Rating by feature
- Storage Capacity
Rating 4.7 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Design
Rating 4.6 out of 5 stars
Customers are saying
Customers regard the 18 Cu. Ft. Top-Freezer Refrigerator with ENERGY STAR Certification highly for its size, overall performance, and ample shelving space. Many appreciate its price, quiet operation, and design, while also finding the temperature control and freezer light to be beneficial. Some customers have reported issues with the door and the condition of the plastic components.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Overall performance
Awesome
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Has been an awesome fridge for the price ever since I purchased! No issues!
I would recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi RobertK, thank you for your review! It's fantastic to hear that the Insignia™ 18 Cu. Ft. Top-Freezer Refrigerator has been awesome and issue-free for you. If you have any other feedback or questions, feel free to share!
- Shiela | Insignia Support
- Cons mentioned:Door
Fridge Good,Delivery Not So Good
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fridge Woks Well But On Delivery They Bounced Down Front Steps Instead Of Taking In Thru Back Door. As A Result 3Door Selves Received Cracks And Broke At Connecting Loops. Took Me 3Weeks To Get Replaced. Kudos To Max From Geek Squad & Store Mgr To Get It Resolved
I would recommend this to a friend Great features, but failed to cool to a safe zone.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This refrigerator has many features I really like, such as a very competitive price, a freezer light, a deli drawer, and the front doors are magnetic. However, it didn't cool down to the "safe zone" on the two refrigerator thermometers I bought. I believe it was improperly installed, since the installer (a third party company hired by Best Buy) told me it wasn't necessary to replace the existing water line with the new stainless steel line I had bought. I don't know if this caused damage somehow that affected the cooling ability, but I didn't want to worry about food safety after buying a new refrigerator. I returned it and bought an LG refrigerator from another store. I wish Best Buy would hire their own delivery and installation crew and ensure that sufficient training has been achieved.
No, I would not recommend this to a friend- Pros mentioned:Size
way bigger then I thought
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love this fridge. It is large and looks sleek in the kitchen.
I would recommend this to a friend - Pros mentioned:Size
Great service!
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The fridge is great and best buy service was also awesome. Our first fridge was making a noise and Best Buy sent service person and then gave us a new fridge. Kudos!
I would recommend this to a friend - Pros mentioned:Size
Great basic level fridge.
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good fridge for basic needs. Fairly large and also has a door alarm if you forget to close it, very handy. Perfect for myself as I live alone but could be used for a family as I lways have plenty of room left.
I would recommend this to a friend - Pros mentioned:Overall performance
Exceptional performance
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The best that exists i have one already I’m buying another for my other house !! 10of 10
I would recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .That's fantastic! We're absolutely thrilled to hear you're so happy with our product that you're buying another one for your second home. A 10 out of 10 rating is high praise, and we truly appreciate your loyalty and enthusiasm. Enjoy your product in both of your homes! - Carl | Insignia Products
- Pros mentioned:Size
Buy it
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This fridge is perfect for my family. Everything fits well and is not bulky.
I would recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for sharing your positive experience with us. We are delighted to hear that the fridge is perfect for your family. It's wonderful to know that everything fits well and that it is not bulky. We appreciate your support and look forward to serving you again.
Keith | Insignia Support
- Pros mentioned:Overall performance
Excellent customer service
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great prices and the prices are very affordable. The customer service at this store is wonderful very professional and polite.
I would recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for your wonderful review of the Insignia™ 18 Cu. Ft. Top-Freezer Refrigerator! We're delighted to hear that you had an excellent experience with our customer service and found our prices affordable. Your kind words about our professional and polite staff mean a lot to us. If you need any further assistance, please don't hesitate to reach out. Enjoy your new refrigerator! Rolf | Insignia Support https://www.bestbuy.com/site/insignia-18-cu-ft-top-freezer-refrigerator-with-energy-star-certification-stainless-steel/6472692.p?skuId=6472692
- Pros mentioned:Size
Great fridge!
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Its perfect for my husband's shop. Its been almost a year since I bought it. No issues! Had a small dent on the first one, but best buy returned it, and sent out a new one. I would inspect before they set it out.
I would recommend this to a friend - Pros mentioned:Price
Great Buy!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This fridge is such a great product for the price. Feels like such a high end product. I love the Insignia brand. Just became a first time homeowner and didn’t have a whole lot of extra funds to spend on the fridge but this has been perfect!
I would recommend this to a friend Insignia refrigerator.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It’s just the right size for my kitchen. Works great. And my cat can’t open the door. It was reasonably priced.
I would recommend this to a friendGreat Buy!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This has been a great garage replacement refrigerator. The feature I appreciate that I did not expect to be important was the door alarm. With teens in the house it has come in handy with the door not being closed all the way. Happy with my purchase.
I would recommend this to a friend- Pros mentioned:Overall performance
quality item for a great price
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.quality refrigerator for the price. so far so good. no complaints yet. if you need a solid fridge that will just work without the fancy bells or whistles that usually are the first things to break , this is for you
I would recommend this to a friend - Pros mentioned:Size
Great price and great looks!!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Perfect icebox for my needs!! Looks good and just the right size!! Best price ever and was delivered on time!!
I would recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for your review, GeorgiaL! We're delighted to hear that the Insignia™ 18 Cu. Ft. Top-Freezer Refrigerator is perfect for your needs. It's great to know that you appreciate its looks, size, and the excellent price. We're also glad to hear that it was delivered on time. Enjoy your new refrigerator! Ed | Insignia Support | https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285
- Pros mentioned:Space
Hard to open sometimes
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good refrigerator, lots of space and the cheese drawer moves which is nice. But it’s kinda hard to open that’s why the 4 stars
I would recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for your feedback. We are glad to hear that you find the refrigerator spacious and appreciate the movable cheese drawer. We understand that the difficulty in opening it has affected your rating. Your experience helps us understand how our products are used and valued. We appreciate your insights and are committed to continuously improving our services to better meet your needs. Keith | Insignia Support
- Pros mentioned:Size
Great same size choice!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Same size as a brand name which was replaced. Cools and freezes very well. Holds everything we need it too. Insignia is a good house brand and happy with purchase.
I would recommend this to a friend - Pros mentioned:Size
Perfect size fridge
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This fridge was perfect for our apartment! It’s bigger than a typical apartment fridge but not too big to fit in our small kitchen. Doesn’t easily finger print like most stainless steel, easy to clean and looks very sleek.
I would recommend this to a friend Insignia refrigerator
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love the interior lighting in the refrigerator and freezer. It matches the microwave and stove. I did have to move the cabinet above because my old fridge was an inch shorter.
I would recommend this to a friend- Cons mentioned:Door
Basement refrigerator
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good refrigerator. Showed up with scratch on door out of the box so it was discounted a little more and I accepted it that way because it was going in the basement as a second fridge
I would recommend this to a friend