Customer Ratings & Reviews
- Model:
- NS-RTM18SS2
- |
- SKU:
- 6472692
Customer reviews
Rating 4.5 out of 5 stars with 2885 reviews
(2,885 customer reviews)Rating by feature
- Storage Capacity4.7
Rating 4.7 out of 5 stars
- Quality4.6
Rating 4.6 out of 5 stars
- Design4.6
Rating 4.6 out of 5 stars
Customers are saying
Customers regard the 18 Cu. Ft. Top-Freezer Refrigerator with ENERGY STAR Certification highly for its size, overall performance, and ample shelving space. Many appreciate its price, quiet operation, and design, while also finding the temperature control and freezer light to be beneficial. Some customers have reported issues with the door and the condition of the plastic components.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Overall performance
Rated 5 out of 5 stars
very nice
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.working well so far. Beautiful fridge, easy to set up and use
I would recommend this to a friend - Pros mentioned:Price
Rated 5 out of 5 stars
New fridge
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Cant find a better one for its price. I have not used their fridges in the past but i will.m0ving forward.
I would recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thanks for your review, SeanW! We're glad to hear that you're impressed with the value of your Insignia™ refrigerator. We appreciate your trust and look forward to serving you again in the future! Patricia | Insignia Support
- Pros mentioned:Space
Rated 5 out of 5 stars
Perfect
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My daughter moved back home, she asked for a spot in the fridge, so we decided to get her own fridge, she loves it, a plain one, no bells or whistles, but perfect for her.
I would recommend this to a friend Rated 5 out of 5 stars
Love this affordable fridge
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.As we are not stable people so we like this affordable fridge as we also live like other people now. Thanks Much!
I would recommend this to a friend- Pros mentioned:Space
Rated 5 out of 5 stars
LOve
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love this fridge, price and space efficient. Would purchase again
I would recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for your enthusiastic review of the Insignia™ - 18 Cu. Ft. Top-Freezer Refrigerator with ENERGY STAR Certification. We're thrilled to hear that you love the fridge and find it both price and space efficient. It's great to know that you would purchase it again! Your feedback is greatly appreciated and helps us continue to provide high-quality products. If you have any questions or need further assistance, please feel free to reach out. Ivy | Insignia Support
- Pros mentioned:Overall performance
Rated 5 out of 5 stars
message
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.best little fridge ive ever had works good ecerything is always cold
I would recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for your review, Rocketlady! We're delighted to hear that you're enjoying your Insignia™ 18 Cu. Ft. Top-Freezer Refrigerator. It's fantastic to know that it works well and keeps everything cold. If you have any further feedback or questions, feel free to reach out. Happy refrigerating!
- Shiela | Insignia Support
Rated 5 out of 5 stars
You want this fridge.
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My old fridge was broken. When I bought this one it cut my electric bill in half. It looks so sleek and modern. Affordable price. What’s not to love.
I would recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi PerlaN! Thank you for your feedback! We’re thrilled to hear that the Insignia™ Top-Freezer Refrigerator has not only cut your electric bill in half but also adds a sleek and modern touch to your kitchen at an affordable price. If you have any other questions or need further assistance, feel free to reach out. Enjoy your new refrigerator! |Angelica| Insignia Products| https://www.bestbuy.com/site/insignia-18-cu-ft-top-freezer-refrigerator-with-energy-star-certification-stainless-steel/6472692.p?skuId=6472692
- Cons mentioned:Door
Rated 5 out of 5 stars
Delivered dented but nice fridge.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Item arrived with a nice dent on the door but bestbuy gave a credit. Other than that it’s a nice fridge.
I would recommend this to a friend - Pros mentioned:Space
Rated 5 out of 5 stars
18 cu ft refrigerator
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The refrigerator is very cute easy to maneuver and very spacious
I would recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for your wonderful review of the Insignia™ 18 Cu. Ft. Top-Freezer Refrigerator with ENERGY STAR Certification! We're delighted to hear that you find the refrigerator cute, easy to maneuver, and spacious. It's great to know that it meets your needs so well. Your feedback is greatly appreciated, and we're thrilled that you're satisfied with your purchase. If you have any further questions or need assistance, please don't hesitate to reach out. Ivy | Insignia Support
- Pros mentioned:Space
Rated 5 out of 5 stars
refrigerator
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.we love the refrigerator. the only thing is I wish it was a smaller unit. we replaced a very old 10 cu. ft. in our garage for a new one. it has all the space we need.
I would recommend this to a friend - Pros mentioned:Space
Rated 5 out of 5 stars
Perfect size
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Perfect for our needs. We replaced a garage refrigerator that had died. This fits well & just the amount of freezer & fridge space we need. It’s not super tall/big but still spacious inside.
This review is from Insignia™ - 30 in. Wide 18 Cu. Ft. Top-Freezer Refrigerator with ENERGY STAR Certification - White
I would recommend this to a friend - Pros mentioned:Size
Rated 5 out of 5 stars
Garage Fridge
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Needed a n extra fridge in our garage, this one fit the bill just perfectly. I s m very satisfied with my purchase nice fridge,highly recommend. Thank you Best Buy . P Hope
I would recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi PamH! Thank you so much for your feedback! We're thrilled to hear that our Insignia™ refrigerator has met your needs perfectly and that you're satisfied with your purchase. It's fantastic to know that you would highly recommend it. If you have any questions or need assistance in the future, don't hesitate to reach out. Thanks again for choosing Best Buy! |Angelica| Insignia Support| https://www.bestbuy.com/site/insignia-18-cu-ft-top-freezer-refrigerator-with-energy-star-certification-stainless-steel/6472692.p?skuId=6472692
- Pros mentioned:Overall performance
Rated 5 out of 5 stars
Nice Refrigerator
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.A very nice refrigerator. Works great for me. I would buy again
I would recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for your positive review! We're delighted to hear that you're enjoying your Insignia™ 18 Cu. Ft. Top-Freezer Refrigerator and that it's working great for you. It's wonderful to know that you would choose our product again.
Your satisfaction is our priority, and we're here to help if you have any questions or need further assistance. Patricia | Insignia Support
Rated 5 out of 5 stars
Good refrigerator for a great price
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We bought this as our garage refrigerator for extra storage. Lots of features that I love like light in the freezer, door timer , no external handles etc. The door compartments are structured and sized well.
I would recommend this to a friend- Pros mentioned:Overall performance
Rated 5 out of 5 stars
Refrigerator
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works great!! Satisfied customer..will buy from best buy again
I would recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for sharing your positive experience with us. We are thrilled to hear that you are satisfied with your purchase and that everything is working great. Your feedback is invaluable as we strive to provide the best possible products and services. We appreciate your support and look forward to serving you again in the future.
Keith | Insignia Support
- Pros mentioned:Overall performance
Rated 4 out of 5 stars
Frigerator
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love my refrigerator works great love the service they delivered it installed it great product
I would recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you, JeffreyR, for your review of the Insignia™ 18 Cu. Ft. Top-Freezer Refrigerator! We're delighted to hear that you love your new refrigerator and that it works great. It's wonderful to know that you were pleased with the delivery and installation service. Your feedback is greatly appreciated, and we hope you continue to enjoy your refrigerator! Ivy | Insignia Support
Rated 4 out of 5 stars
Fantastic Customer Service
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Honestly it's a solid well build and classy looking refrigerator. I would have given it 5 stars but the only reason I'm not is because I feel that the use of storage could have been slightly better. Don't get me wrong this fridge does have plenty of space for it's size I just wish it was better. I did buy a dented floor model and let me tell you the staff at my local Best Buy was so kind and nice enough to drop the price a little bit than what they were asking. They even covered the take-a-way fee for my old fridge. Goes to show if you're nice to people, treat them with respect you will get that in return. Thank you Best Buy for treating your customers like family!
I would recommend this to a friend- Pros mentioned:Size
Rated 4 out of 5 stars
Sleek, compact Fridge
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works great. Love the look and and size. The front smudges very easily but that's just the nature of stainless steel. There were a few minor imperfections on front and side after delivery but not really noticeable.
I would recommend this to a friend - Cons mentioned:Door
Rated 1 out of 5 stars
I Would NOT Recommend unless you are ok with dents
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this fridge and it has been a disaster. Below is a timeline of having 4 different items delivered to me because they were dented/damaged/installed incorrectly. If you don't care about cosmetics, the fridge seemed fine operationally. It is important to note that these units were coming out of the box damaged, they delivery people weren't damaging them on install. Several told me that it is common with these units and they actually get charged by Best Buy although they are getting them damaged. I will note that the icemaker is horrible. It literally just fills water into an ice cube tray that then flips over when full, which while cheap, could work. But unfortunately, it took over 3 days to fill the bin of ice. After nearly 3 months, I finally just had them return the refrigerator and refund me (which was also an entire circus). Jan. 1 – I purchased the fridge Jan. 10 – I received the first fridge. This fridge was dented. They allowed me to keep it (mine was dying and I needed a new one ASAP) while they processed are placement. Another day (I don’t have an exact date) – They delivered a second new fridge. This one is more dented than the first. I kept the first one until they could get another one and returned the second one. February 16 – They delivered the third fridge, which was opened in the warehouse to confirm it was not dented before delivering it tome. However, the person who switched the doors had no idea what they were doing and the door ended up sounding like metal on metal grinding on each other and was very hard to shut. March 11 – They came to check the doors and said that it was switched incorrectly. I was told I needed a new fridge because there were several parts missing. I followed up with customer service, who said they could send someone else out to fix it. I confirmed with them twice that they were going to send someone to fix it with the missing parts, not just to look at it again. March 16 – They arrived to fix the door, but they were told that they were there to switch the door, not to do a repair. So again, customer service didn’t know what they were doing, despite me confirming with them twice when we scheduled the appointment. The delivery folks told me that there is no way to fix it, that they need to give me a new fridge. After this I talked to a great customer service agent who knew what they were doing and was able to schedule another delivery with a new fridge. March 22 – They arrived with the fourth new fridge, but it too is defective with warped doors (all of these came out of the box damaged). They returned the product. I talked to customer service and they said to call the next day to process the refund. At this point, I just wanted to send this back, get my money back, and go some where else to get a different fridge. March 23 – As instructed the previous day, I called customer service and the agent cancelled the order instead of refunding it, then put me on hold for 20 minutes, and then came back saying that there was nothing they could do except escalate it and for me to call back on Monday. March 25- I followed up with customer service as instructed, who said they couldn't do anything because the other agent cancelled the order. They transferred me to Geek Squad who then told me there was nothing they could do because it was outside of the return window and that I would have to go into the store. So I went into the store and the staff in store were great, however because the previous person cancelled the order, they could only do a return and schedule a pickup for the fridge and told me I have to come back to the store with the icemaker to get that refunded, along with the other service fees. March 27 – They came to pick up the fridge but the refund was not processing. I received a receipt saying the delivery of the fridge was completed and to enjoy my new item. March 30 - Since I still hadn't received the refund, I went into the store and also took the icemaker with me as instructed. Finally, the manager was able to sort everything out and get me my refund.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .We sincerely apologize for the numerous challenges you encountered with your recent refrigerator purchase. It's disheartening to hear about the issues you faced with multiple deliveries and the frustrating experience with the icemaker. We understand the importance of both functionality and aesthetics in a product, and we regret that we fell short of your expectations in both regards. Rest assured, we take your feedback seriously and will address these concerns with our team to ensure that such issues are rectified in the future. We appreciate your patience and understanding throughout this process, and we're committed to providing better experiences for our customers moving forward. If there's anything else we can assist you with or if you have any further feedback, please don't hesitate to reach out to us. Keith | Insignia Support https://www.bestbuy.com/site/insignia-18-cu-ft-top-freezer-refrigerator-with-energy-star-certification-stainless-steel/6472692.p?skuId=6472692
- Pros mentioned:Size
Rated 5 out of 5 stars
Great
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good size! It fit perfectly in our basement. Great purchase
I would recommend this to a friend















