Customer Ratings & Reviews
- Model:
- NS-RTM18SS2
- SKU:
- 6472692
Rating by feature
- Storage Capacity
Rating 4.7 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Design
Rating 4.6 out of 5 stars
Customers are saying
Customers regard the 18 Cu. Ft. Top-Freezer Refrigerator with ENERGY STAR Certification highly for its size, overall performance, and ample shelving space. Many appreciate its price, quiet operation, and design, while also finding the temperature control and freezer light to be beneficial. Some customers have reported issues with the door and the condition of the plastic components.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Size
Insignia fridge from best buy
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome fridge!!!! Whole family thinks it's great!!! And fantastic wonderful service, delivery of insignia fridge and haul away of old fridge!!! Thanks to 2 amazing folks who did this greatest service for our best buy purchase!!!
I would recommend this to a friend - Pros mentioned:Size
Love it
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Just like the other comments have stated, it can get loud but other than that works well. Perfect size for a small family.
I would recommend this to a friend - Pros mentioned:Size
Insignia Top-Freezer Refrigerator
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It is such a good feeling to open my new Insignia Top-Freezer Refrigerator. If I hold the door open too long, it has a soft bell/chime that reminds me to save energy. The large top freezer holds everything I want it to.
I would recommend this to a friend Refrigerator Samsung
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best product , very good storage capacity and design
I would recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi FeliksY,
Thank you for your fantastic review! We're thrilled to hear that you find our refrigerator to be the best product with excellent storage capacity and design. If you have any questions or need further assistance, feel free to reach out. Patricia | Insignia Support
- Pros mentioned:Size
Insigna Refrigerator
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The refrigerator was compact and could fit in a confined area. Nice looking and working properly.
I would recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for your review! We’re delighted to hear that the Insignia™ - 18 Cu. Ft. Top-Freezer Refrigerator with ENERGY STAR Certification fits perfectly in your space and is working well. It’s great to know that you find it both compact and nice-looking. If you have any questions or need further assistance, feel free to reach out. Patricia | Insignia Support https://www.bestbuy.com/site/insignia-18-cu-ft-top-freezer-refrigerator-with-energy-star-certification-white/6472691.p?skuId=6472691
Great fridge for a great price
|Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.[Employee of bestbuy] Bought this fridge for my mom after a very bad experience at lowes. We got this in only a few days. The fridge is smudge proof stainless, is cery roomy inside and the delivery team was awesome!
I would recommend this to a friend- Pros mentioned:Size
Good value for price
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Working great so far. Looks nice and bigger than expected which is nice
I would recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi Reggie,
Thank you for your great review! We're delighted to hear that your 18 Cu. Ft. Top-Freezer Refrigerator with ENERGY STAR Certification is working well and exceeding your expectations in both size and appearance. Your feedback is very important to us and helps us continue to provide high-quality products. Patricia | Insignia Support
- Pros mentioned:Space
A great little fridge!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We are very happy with our new fridge. It has plent of space and fits just perfectly in our kitchen. Delivery was quick and easy!
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi KarenQ, thank you for your interest to our Insignia™ - 18 Cu. Ft. Top-Freezer Refrigerator. We’re thrilled to hear that you enjoyed our products. Your feedback encourages us to keep improving. Ivy | Insignia Support | https://www.bestbuy.com/site/insignia-18-cu-ft-top-freezer-refrigerator-withenergy-star-certification-white/6472691.p?skuId=6472691
Good buy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Have enjoyed this refrigerator from the beginning in our utility room. Like the door without a handle which was a surprise.
I would recommend this to a friendRecommended
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great value and good quality, would buy again. Only had it for a month and no complaints
I would recommend this to a friendFridge
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great product light up when open beeps when you leave it open all around
I would recommend this to a friend- Pros mentioned:Space
Economic and Modern
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love my spacious Frig. The color and size is perfect
I would recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .We're delighted to hear that you love the spaciousness, color, and size of your Insignia™ 18 Cu. Ft. Top-Freezer Refrigerator. It's great to know that it fits perfectly in your space. If you have any questions or need further assistance, please don't hesitate to reach out. Patricia | Insignia Support
Chill out
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was super excited about this fridge!! All the other places we went had refrigerators with out either an ice make, a light in the freezer or not enough shelving. This baby has all of it!!
I would recommend this to a friend- Pros mentioned:Space
FP Brooklyn
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.we are so happy with our purchase. the refrigerator not only looks good but functions extremely well. there is plenty of room , it is well lit, and the shelves are adjustable too.
I would recommend this to a friend Worst experience buying a refrigerator
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Ok. So I purchased this fridge after dealing with a few refrigerator nightmares. Instead of waiting for delivery, I decided to pick it up sooner. Upon arriving home, we opened it to find 1 shelf cracked and the storage compartments on the door were all broken! When I called Best Buy they immediately sent a new refrigerator and picked up the broken one. Once I recieved the new fridge, everything was intact. Then about 2 months ago I started hearing a loud whinning sound that would last almost 2 mins. The first technician told me I had to much in my freezer. Because it can only be filled to 80% capacity. But he replaced a fan anyways. Still hearing the sound, even louder now. Another technician comes and says its the drapper (or something like that) door opening and closing. He replaced that part and told me that I shouldn't hear it anymore and if I did it would be hardly noticeable. Well that's a lie! I still hear it.... now what do I do? It's still under warranty til September.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .I apologize for the distressing experience you've had with your Insignia 18 Cu. Ft. Top-Freezer Refrigerator, from the initial damage upon delivery to the persistent issues with noise and faulty components. We're disappointed that you had to deal with these problems, and we're sorry that our previous attempts to resolve them didn't meet your expectations. Since the warranty is still valid until September, we'll do our best to address the remaining issues promptly and provide a satisfactory solution. Please contact us again so we can schedule a service appointment to investigate and resolve the whining sound issue once and for all. Jeth | Insignia Support. https://www.bestbuy.com/site/insignia-18-cu-ft-top-freezer-refrigerator-with-energy-star-certification-stainless-steel/6472692.p?skuId=6472692
- Pros mentioned:Overall performance
If at first you don't succeed....
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The first refrigerator delivered leaked water inside the fridge and after two attempts at fixing it, Best Buy replaced it with a new one. The new one works great. A great fridge for the money.
I would recommend this to a friend - Pros mentioned:Space
So far so good. 4 months in.
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s a fridge , it works well. Enough space for me and my family of 4. Sometimes gets a little tight but it’s enough space. The finish looks nice . Decent fridge . Good, reliable buy.
I would recommend this to a friend Good value, works as should.
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice basic refrigerator. Keeps everything cold like it’s supposed to and freezer does what it’s supposed to do. It’s a smidge louder when compressor kicks on for a minute or so but nothing major. Nice for the price.
I would recommend this to a friendHappy with our purchase
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sleek design. Looks great standalone. Happy with our purchase
I would recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for your feedback. We are pleased to hear that you are happy with your purchase and that the sleek design looks great as a standalone piece. Your satisfaction is important to us, and we appreciate your support. We are committed to providing high-quality products that meet your needs. Keith | Insignia Support
Best Buy was the Best Buy.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Product is excellent. The service when purchasing at Best Buy was long and very tedious. Host had issues with computer access and screen and we steady had to repeat things over. Was very frustrating to say the least nevertheless the purchase got completed which took at least 1.5 hour.
I would recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you, Lifecoachcw, for your feedback. We're glad to hear that you're pleased with the Insignia™ 18 Cu. Ft. Top-Freezer Refrigerator and that it meets your expectations. We apologize for the frustrating experience you had during the purchase process. Your comments are valuable to us, and we'll work on improving our service to ensure a smoother experience for our customers in the future. If you have any other thoughts or need assistance, please let us know. -Ed | Insignia Support | https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285