Customer Ratings & Reviews
- Model:
- NS-RTM18WH2
- SKU:
- 6472691
Rating by feature
- Storage Capacity
Rating 4.7 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Design
Rating 4.6 out of 5 stars
Customers are saying
Customers regard the 18 Cu. Ft. Top-Freezer Refrigerator with ENERGY STAR Certification highly for its size, overall performance, and ample shelving space. Many appreciate its price, quiet operation, and design, while also finding the temperature control and freezer light to be beneficial. Some customers have reported issues with the door and the condition of the plastic components.
This summary was generated by AI based on customer reviews.
BEST BUY LIED TO ME!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The appliance was great, but I paid for I didn’t receive. I paid to have my old refrigerator taken away and the delivery guy didn’t take it away. I made Best Buy aware of the mistake, and nothing happened, and I had to move the refrigerator myself. The store KEPT MY $60, and because I am disabled veteran Best Buy lied to me about coming back to get my refrigerator that was broken on top of keeping my $60.
No, I would not recommend this to a friendDissatisfied Customer
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was told my sales person my refrigerator would come in a smooth finish. It did not. Additionally, The sales person told me at the time of delivery the door swing would be changed. Not true. The delivery people informed me that is done by a separate team at an additional charge. I was a very dissatisfied customer,
No, I would not recommend this to a friendRefrigerator
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.One week after we buy the refrigerator went broke. But they give us option to change it.
I would recommend this to a friendDo not buy! Insignia has poor customer service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Don’t spend your money on this! The sides of my fridge get really hot and the refrigerator portion does not cool correctly. I now have to go through a long process of waiting for geek squad to get replacements parts and come back out to fix .
No, I would not recommend this to a friendHorrible workmanship
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Although the refrigerator works great,I don't understand how they can sell a product with all electrical components and Compressor exposed in the back,Bestbuy said there Insignia does not come with a back, I even had Geek sqad come out and they said it should have a back covering. Very dangerous if you ask me,god forbid a child puts his hands behind it being all the parts are on the bottom back,or even an adult touches something.Don't wait to resolve this issue do something about it before someone gets hurt,it's a few dollars to add a back to it. I returned mine
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for taking the time to share your feedback regarding the Insignia™ 18 Cu. Ft. Top-Freezer Refrigerator. We sincerely apologize for the concerns you raised about the exposed electrical components and compressor at the back of the unit.
Your safety and satisfaction are our top priorities, and we take your feedback very seriously. We understand how important it is to have appliances that are not only functional but also safe for all household members. We are currently reviewing our design and manufacturing processes to ensure that our products meet the highest safety standards.
We appreciate you bringing this issue to our attention, and we will be investigating it further to determine how we can improve our products. Your insights help us make necessary changes that can enhance the safety and satisfaction of our customers.
If you have any further concerns or suggestions, please feel free to reach out directly to our customer service team. We value your input as we strive to improve our products.
Thank you again for your feedback.
Bad investment!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Don't keep the refrigerator cold enough, food is molded!
No, I would not recommend this to a friendRefrigerator
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It's nice, but smaller than I'm use to . You have to bend down really far to see all the way in the fridge.
I would recommend this to a friend- Cons mentioned:Door
Cheap Product, Do Not Recommend
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I first ordered this product and the logo was badly crooked so I exchanged it. Then I received a new fridge but there is a dent in the door! I am SO unsatisfied with BestBuy and Insignia, this is my first big purchase for my new house and it's an eye sore. Now I have a brand new fridge with a dent right at eye level and I'm stuck with it. Thanks, BestBuy.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello Taylor,
Thank you for writing a review about our Insignia™ - 18 Cu. Ft. Top-Freezer Refrigerator - Stainless steel. I know it can be dissatisfying that its not working as expected. Please know that we are improving the quality of this product by considering our customers feedback, however I'd like you to contact our support team for further assistance, at 1 (877) 467-4289 Daily 8am - 9pm CT.
Insignia Support
Molina
www.insigniaproducts.com/support
Fridge
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.A bit small. I like the color. I dislike the size, but I selected it so I suppose that’s on me.
No, I would not recommend this to a friendRefri
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.stainless steell no very good quality and the space inside isn't good
No, I would not recommend this to a friendNice fridge
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works great for being a basic fridge. Freezer seems to make alot of noise though.
I would recommend this to a friendToo small
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Breaks your bacj trying to find anything in the fridge. So short, too small
No, I would not recommend this to a friendSad experience, with this product
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This fridge works well. But it leaks water all the time I have had quek squad repair it 5 times already, I only buy this fridge last year may 2024 and it keeps giving me the same problem. Don't buy it.
No, I would not recommend this to a friendBad warehouse quality control.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Actually, the purchase process of our Insignia refrigerator went very well. Unfortunately the refrigerator was delivered to our home damaged, twice. I do want to stress that the men that did the delivery both times did a great job. It seems like the quality control at the warehouse level was a big problem.
I would recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi there!
We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team.
Insignia Support
Angela
www.insigniaproducts.com/support
Not like expected
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good but not like expected and its looks very big but less space
I would recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for taking the time to share your feedback. We’re glad to hear that you found the refrigerator to be good overall, though we’re sorry it didn’t fully meet your expectations in terms of space.
Your comments about the size and interior layout are valuable, and we’ll be sure to pass them along to our product team for consideration. If there’s anything we can do to help you get the most out of your refrigerator or if you have any questions, please don’t hesitate to reach out.
We appreciate your input—it helps us improve and serve you better. Ivy | Insignia Support
Garage refrigerator
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good size refrigerator for the garage. The temperature settings are limited.
I would recommend this to a friend- Cons mentioned:Door
scratched doors
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.delivery service scatched up the front of the doors while taking off the box and then replacing it the wrong way without putting the plastic bag on first.
I would recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for sharing your experience with the delivery of the Insignia™ 18 Cu. Ft. Top-Freezer Refrigerator. I'm sorry to hear that the delivery service caused scratches on your doors and did not handle the box properly. This is certainly not the level of service we strive to provide. Your feedback is important, and we will pass this information along to ensure that our delivery processes are improved in the future. If there's anything else we can do to assist you or if you have further details to share, please let us know! Jeth | Insignia Support. https://www.bestbuy.com/site/insignia-18-cu-ft-top-freezer-refrigerator-with-energy-star-certification-stainless-steel/6472692.p?skuId=6472692
No Parts - don't purchase
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The manufacturer has discontinued making parts for this fridge that is less than 2 years old. I recommend purchasing from a manufacturer that builds a better-quality product and has the ability to maintain parts if there ever is an issue.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for your honest review, Insignia Customer. We understand your concerns and regret the inconvenience with replacement parts. We’re committed to delivering reliable solutions and will continue working to better support our customers' long-term needs. Tine | Insignia Support
Loud refrigerator
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The inside compartment came broken, and its very loud
I would recommend this to a friendNice fridge
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Looks great but the material on the inside the clear containers I felt like it was not going to be durable.
No, I would not recommend this to a friend