Customer Ratings & Reviews
- Model:
- NS-RTM18WH2
- SKU:
- 6472691
Rating by feature
- Storage Capacity
Rating 4.7 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Design
Rating 4.6 out of 5 stars
Customers are saying
Customers regard the 18 Cu. Ft. Top-Freezer Refrigerator with ENERGY STAR Certification highly for its size, overall performance, and ample shelving space. Many appreciate its price, quiet operation, and design, while also finding the temperature control and freezer light to be beneficial. Some customers have reported issues with the door and the condition of the plastic components.
This summary was generated by AI based on customer reviews.
Condo fridge.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Decent size and different combinations of shelving.
I would recommend this to a friendNice refrigerator/ I received a defected unit
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The refrigerator has been making loud noises constantly internally. Does not sound mechanically sound. Please let me know if there is a resolution for this.
I would recommend this to a friendFridge
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent I love and enjoying it it’s not real spacious
I would recommend this to a friendTerrible
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Unbelievable loud with a drilling sound, structure is not solid easily dented just by opening the door.
No, I would not recommend this to a friendThe only thing that works
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The delivery of the refrigerator and the quality of the refrigerator is okay I've had no issues with it so far your delivery drivers were acceptable but customer service in your stores and your representatives online has been a hellacious experience I am not going to be coming back to Best buy to purchase any of my other appliances that I need I will go to home Depot or Lowe's
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi there!
Thank you for taking the time to review our Insignia™ - 18 Cu. Ft. Top-Freezer Refrigerator - Stainless steel. We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team.
Insignia Support
Angela
www.insigniaproducts.com/support
Upset dont waste your money
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Horrible a waste of money. I got this for my mom as a gift and its been lest then a year 2 repairs mens came to try and fix it and nothing i had to go out and buy a deep freezer cause everything been getting Spoil. So upset necer again
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for sharing your experience with us. We are truly sorry to hear about the issues you've encountered with your purchase. Your feedback is important to us, and we are committed to addressing and resolving these concerns. We understand how frustrating this situation must be and appreciate your patience as we work to improve our products and services.
Keith | Insignia Support
Get what you pay for
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Piece of junk. Would not recommend. It is loud, basic and very small.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi there!
Thank you for taking the time to review our Insignia™ - 18 Cu. Ft. Top-Freezer Refrigerator - Stainless steel, we're very sorry to read you are experiencing this issue with one of our products, please contact us using the link below, we'll be more than happy to assist you regarding this matter.
Insignia Support
Shella
www.insigniaproducts.com/support
Junk
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It broke the next day waiting on a replacement it's been a couple weeks
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi JosephB! Thank you for your feedback on Insignia™ - 18 Cu. Ft. Top-Freezer Refrigerator with ENERGY STAR Certification. We're sorry to hear that it broke the next day. Waiting for a replacement can be frustrating, especially since it's been a couple of weeks. For replacement updates, we highly recommend contacting Best Buy customer service at 1-888-237-8289. - Dalainne | Insignia Support | https://www.bestbuy.com/site/insignia-18-cu-ft-top-freezer-refrigerator-with-energy-star-certification-stainless-steel/6472692.p?skuId=6472692
- Cons mentioned:Door
Broken refrigerator
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Door drags at bottom and hard to open. Technician came out last week and couldn’t fix it . He called Best Buy to order me a new one, but haven’t received it yet
No, I would not recommend this to a friend Worst company ever
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible company. Terrible service. Terrible follow up. I cant beleive the total incompetence of this company. Im letting my credit take a big hit by not paying my best buy card as a big statement of my experience. If you value your TIME WHICH IS MONEY, I WOULD AVOID THIS COMPANY AT ALL COST. DO NOT BUY FROM BEST BUY. IT SHOULD BE RENAMED WORST BUY. BUYER BEWARE.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .We're truly sorry to hear about your experience and the frustration it has caused. This is not the level of service we aim to provide, and we apologize for falling short of your expectations. Your feedback is essential to us, and we take it seriously in our efforts to improve. We value your time and your business, and we hope to have the opportunity to make things right for you. Thank you for bringing this to our attention. Keith | Insignia Support https://www.bestbuy.com/site/insignia-18-cu-ft-top-freezer-refrigerator-withenergy-star-certification-white/6472691.p?skuId=6472691
Looked pretty, didn’t cool at all
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.If I could give negative stars I would. Started off being told they did have the one I’d seen online, so I picked a different one… Got delivered, I pushed it in place, plugged it in, motor came on, lights came on, I’m thinking good to go… NOPE. Over 36 hours & still no cooling. Have to order a different one, low & behold, they have I originally wanted… SMH
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi MaryB,
Thank you for taking time to write a review our Insignia™ - 18 Cu. Ft. Top-Freezer Refrigerator - Stainless Steel. I want you to know that we deeply care about the experience our customers have when purchasing Insignia Products. This is why I would like to properly assist you by reviewing your situation with this Refrigerator since it should be working correctly. Please reach out to us through the link below where we will gladly help you with this.
Dina || Insignia Support || https://www.bestbuy.com/insignia
Great Company but horrible product.
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I would not recommend this refrigerator. I purchased it in June and I'm having to return it today. 7 months of use and luckily Best Buy is replacing it. Great company but horrible product.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello Dlegend,
Thank you for taking the time to review our Insignia™ - 18 Cu. Ft. Top-Freezer Refrigerator. I know it can be dissatisfying that its not working as expected. Please know that we are improving the quality of this product by considering our customers feedback, for any question you can contact our customer service at 1 (877) 467-4289 Daily 8am - 9pm CT.
Insignia Support
Molina
www.insigniaproducts.com/support
Howling noise
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It makes a howling noise! For the longest I thought it was an animal like a cow giving birth outside ! I’m not sure why it does that but it’s really annoying.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi there! Thank you for writing a review about our 18 Cu. Ft. Top-Freezer Refrigerator! We understand that your having issues with the unit. We would love to check this situation further with you! Please feel free to contact us at the link below to get assistance with your unit.
Rudson S.| Insignia Support. https://www.insigniaproducts.com/contact-us
- Cons mentioned:Door
Damage
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.No good a never got the credit my fridge was scratch the front door
No, I would not recommend this to a friend - Pros mentioned:Noise level
Fridge Review
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The fridge is the quiet hero of the kitchen. It keeps food fresh, drinks cold, and ice cream safe from melting doom. Shelves are adjustable and storage is great
I would recommend this to a friend Gorilla delivery service.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Couldn't tell you about the product. The "professional" delivery folks beat it up to the point we simply had them come and return it. They were too lazy to remove the doors to correctly clear our celllar entrance and suggested we tell them it was that way when it was unboxed. No. Colossal waste of time simply trying to get an energy efficient appliance in service.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello SteveL,
Thank you for the feedback. We do apologize for what happened. Hearing your feedback is important so we can continue to improve our products. Please contact us if there is anything that we can assist you the # is 888-237-8289.
Insignia Support,
Renee
https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285
Bad service
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very bad delivery service dented door of refrigeratorwent out of kitchen down hallway no need to go in the hallway
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for sharing your experience. We’re very sorry to hear about the condition of your refrigerator upon delivery and the handling of the unit in your home. Your feedback is important and will be shared with the appropriate teams to help improve our delivery service and ensure better care is taken in the future.
Keith | Insignia Support
Horrible
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is our second fridge . First one was t cooling , got a replacement brand new , again same problem . Both times food completely spoiled . We are now waiting once again for a repairman or replacement a week from now . It’s been two months or more since the first one .
No, I would not recommend this to a friendNot happy
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.First order had a broke door shelf. Once I got it replaced the second one came in worse condition when I called they said I needed to wait 24 hours to be able to return and replace I don’t think I should have to replace it twice it should already come in good condition the first time not to mention the fridge don’t even get as cold as it should
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi Brenda,
Thank you for taking the time to review our Insignia™ - 18 Cu. Ft. Top-Freezer Refrigerator - Stainless steel. I understand you found it uncomfortable to use and that can be discouraging. We are continuously working on improving our products and their designs, so we definitely appreciate your feedback. If you have any questions or concerns, please use the link below to reach us and also you can contact this phone number 877-467-4289 for further assistance.
Insignia Products
Nikki
https://insigniaproducts.com
Not recommended
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This refrigerator freezes food inside. Unfortunately, the thermostat inside the refrigerator lacks a numeric indicator for the temperature setting. It only uses symbols to indicate the degree of coolness, with * representing the warmest, ** for medium, and *** for the coolest. However, it was freezing food rock solid on any setting. I do not recommend this brand. Returned.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello ElmiraH,
Thank you for taking the time to leave a review of our Insignia™ - 18 Cu. Ft. Top-Freezer Refrigerator. I apologize for the experience you have been through. I know it can be dissatisfying that its not working as expected. Please know that we are improving the quality of this product by considering our customers feedback, if you need further assistance you can contact our customer service at 1 (877) 467-4289 Monday-Saturday 8am - 9pm CT.
Insignia Support
Molina
https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285