Customer Ratings & Reviews
- Model:
- NS-RTM18WH2
- SKU:
- 6472691
Rating by feature
- Storage Capacity
Rating 4.7 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Design
Rating 4.6 out of 5 stars
Customers are saying
Customers regard the 18 Cu. Ft. Top-Freezer Refrigerator with ENERGY STAR Certification highly for its size, overall performance, and ample shelving space. Many appreciate its price, quiet operation, and design, while also finding the temperature control and freezer light to be beneficial. Some customers have reported issues with the door and the condition of the plastic components.
This summary was generated by AI based on customer reviews.
- Cons mentioned:Condition
Fridge
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Would give it more if our initial one didn’t arrive damaged…
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi JordanM,
We apologize that you received a damaged freezer/refrigerator. Hearing your feedback is important to us so we can continue to improve the quality of this product. Please contact us at 1-877-467-4289 if you need further assistance.
Insignia Support
Lea
https://www.insigniaproducts.com/
Quality Performance
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Poor quality and performance. There is no fan to cool the compressor. Outside always very hot.
No, I would not recommend this to a friend- Cons mentioned:Condition
Bad business
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Refrigerator came in rong one and damaged had to return it to the store
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi Mac,
One of our priorities is to hear our customers feedback about this product. It is really important for us so we will know how to improve the quality of this product. If you need further assistance, you may contact us at (877) 467-4289.
Insignia Support
https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285
Scratch fridge
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I got a replacement for the first fridge that had a dent and this second one has a scratch too
No, I would not recommend this to a friendI need a service call
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Will not cool below 40 degrees. Tried resetting it, changing temperature settings but I won't get cold enough.
No, I would not recommend this to a friendBeyond Ridiculous
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I would never again get anything from Best Buy, even if it was free.
No, I would not recommend this to a friendDon’t buy this fridge
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The coldest setting is not very cold at all. And the return window is too short. Don’t get stuck With this fridge like me.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi GilbertL,
Thank you for sharing your feedback about the Insignia™ 18 Cu. Ft. Top-Freezer Refrigerator. We're sorry to hear that the coldest setting did not meet your expectations and that the return window was too short. We understand how frustrating it can be to feel stuck with a product that doesn't perform as expected.
Your feedback is valuable to us, and we will investigate this issue to improve our products. If you need assistance or have any additional concerns, please feel free to reach out. -Emman | Insignia Products
No Fridge
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We never got it they said it was on back order and still haven’t received anything from you I hope my account was credited
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi CynthiaAble,
Thank you for sharing your feedback about the Insignia™ 18 Cu. Ft. Top-Freezer Refrigerator with ENERGY STAR Certification. We're sorry to hear that your refrigerator is on back order and you haven't received any updates. We understand how frustrating this must be.
Please contact our customer service team to check the status of your order and ensure your account has been credited. Your satisfaction is important to us, and we want to ensure you have a positive experience with our products. Emman | Insignia Products
Refrigerator not cold.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Refrigerator section would not go below 50 degrees. Freezer section is good.
No, I would not recommend this to a friendInsignia™ - 18 Cu. Ft. Top-Freezer Refrigerator -
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased this and on the second day it did not cool anymore...trying to get it fixed but it does not work...
No, I would not recommend this to a friendDoesn’t stay cold
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Let it sit for a couple of days with it on and nothing inside of it. Put a thermometer in it, it rarely went below 40 degrees a the max cold setting. Going to return it
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi there! Thank you for writing a review about our 18 Cu. Ft. Top-Freezer Refrigerator! We understand that you're having issues with the unit. We would love to check this situation further with you! Please feel free to contact us at the link below to get assistance with your unit.
Rudson S.| Insignia Support. https://www.insigniaproducts.com/contact-us
Don't Buy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Doesn't cool, doesn't freeze, essentially a paper weight. Will be returning to the store for a refund. Spend the extra $ for something better.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for taking the time to share your feedback regarding your Insignia™ 18 Cu. Ft. Top-Freezer Refrigerator. We sincerely apologize for the experience you’ve had with your appliance and understand how frustrating it can be when a product does not meet your expectations.
Our team is committed to providing quality and reliable products, and it is concerning to hear that your refrigerator is not functioning as intended. We suggest checking the temperature settings and ensuring that the refrigerator is properly leveled, as these factors can sometimes influence cooling performance. However, if the issue persists, we completely understand your decision to return the product.
Your feedback is invaluable to us and will be used to improve our future products. If you have any further questions or if there is anything we can do to assist you, please feel free to reach out to our customer support team.
Thank you for your understanding, and we hope to have the opportunity to serve you better in the future.
Do not buy anything from Best Buy
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They never showed up . I will never buy anything from Best Buy ever again . I took off work so I could be here I called customer service and said they don’t know don’t know what happened. Worse company ever I will use Home Depot nest time .
No, I would not recommend this to a friendWould not recommend
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Unfortunately this product only lasted 10 months. After only 10 months of use it stopped working all together. The Geek Squad was helpfully with the warranty and replacement but it was a huge hassle to have to replace a 10 month old product.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi there,
Thank you for writing a review about our 18 Cu. Ft. Top-Freezer Refrigerator - White. We know how frustrating it is that the top-freezer refrigerator is not working after 10 months of use. It is good that you have it replaced with a new one. We apologize for the hassle you have encountered. We would love to check on this situation further with you! Please feel free to contact us at the link below to get assistance with your unit.
Ritchie |Insignia Support
https:https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285
Insignia™ - 18 Cu. Ft. Top-Freezer Refrigerator w
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I am very impressed with the style and Stainless-Steel finish of the Insignia™ - 18 Cu. Ft. Top-Freezer Refrigerator with ENERGY STAR Certification. The interior is spacious enough to accommodate all my foods and drinks. The division of the shelves is nice and the storage area for fruits and vegetables with controlling switches for crispy or firm is good
I would recommend this to a friendHorrible Support, stay away.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Came with broken trays. Call support, was told I was getting a new tray sent over Has been over a month, nothing came up DONT BUY this, I should have paid attention to the other reviews
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi Luis,
Thank you for writing a review about our Top-Freezer Refrigerator. We know how frustrating it is that it came with broken trays. We would love to check this situation further with you! Please feel free to contact us at the link below to get assistance with your unit.
Ritchie |Insignia Support
www.insigniaproducts.com
POOR CUSTOMER SERVICE!!!!!
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.You cannot deliver this fridge on July 23, 2024!!! I have tried by email and telephone calls to get this changed to August 2nd, 2024 and no response or resolution!!!
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for bringing this issue to our attention. We sincerely apologize for the inconvenience you're experiencing regarding the delivery of your fridge. We understand how important it is to have timely communication and a reliable delivery schedule. Please know that we are actively working to resolve this matter. We appreciate your patience, and we will do our utmost to ensure that your delivery is moved to August 2, 2024, as requested. If you have any further concerns or need immediate assistance, please don't hesitate to reach out to us directly. Thank you for your understanding. Keith | Insignia Support https://www.bestbuy.com/site/insignia-18-cu-ft-top-freezer-refrigerator-with-energy-star-certification-stainless-steel/6472692.p?skuId=6472692
NOT a good choice for me !!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Did not work properly... returned for credit that I have not received as of yet !
No, I would not recommend this to a friendNot good
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had to return the refrigerator. The freezer never worked and the refrigerator was only moderately cold. A nightmare of an experience purchasing, setting up, and returning 2 weeks later.
No, I would not recommend this to a friendDoesn’t work well
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Doesn’t get cold enough my food got rotten and my milk had to be in freezer to be cold.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .I'm really sorry to hear about your experience. We understand how disappointing it can be when a product doesn't meet your expectations, especially when it affects your food storage. While I can't assist with troubleshooting directly, I encourage you to reach out to our customer support team for further assistance. They are dedicated to resolving issues like this and ensuring you have a positive experience with our products.
- Carl | Insignia Products