Customer Ratings & Reviews

Great service and it look good awesome job they doing

The work men was excellent . They went above and beyond to install the fridge I gave them ten star.

I would let others know that if they need anything to go to Best Buy!

Easy delivery. Shelf was broken and they ordered a new on and had it quickly. Recommend them for your appliances

The delivery went well no problem, movers was nice, done a great job , I love my refrigerator

I was so excited to receive this refrigerator! It is exactly what we needed. The size is perfect. The inside layout is perfect. It had everything we wanted in a refrigerator. We had to wait for a week for it to be delivered. Not a problem. That's fair. I was delivered on time by a 3-man team. They were very conscious of the wrappings and cardboard. Then I saw the dents. There were 2 large dents on the side that would be seen. I advised the one that appeared to be in charge. He told me that I don't understand the appliance business. They consider "side dents" as first quality. Then I saw the front of the refrigerator. It was scratched in multiple places on the stainless steel doors. I was then advised that this is business as normal and at least 4 our of 10 refrigerators are like this and I might be able to get a $50 gift card if I accept the damaged refrigerator. If not, it will go back to the store where it will be discounted by $100 and sold to some landlord. I would not accept the refrigerator and he took it back and ordered another one. Fast forward another week. Another scheduled delivery on a new one. I watched it being unloaded in the dark as I was the last delivery of the day. Thank goodness I had a flashlight with me. The front stainless steel doors were scratched up again. I refused to accept this one, just like the first one and was told he'll get me another one for the following week. At this time, I just cancelled my order. The following morning I tried to contact a "live" person in my local store. I was finally connected to someone in the Geek Squad department that gave me an 888 number to contact. Turns out the number was to the Best Buy Credit Card department. At this point in time, I am completely done with Best Buy. NEVER AGAIN!

Good quality Insignia refrigerator a a great price for rental units.

When I got it (Monday 28th aug 23) it already had a broken drawer but since it was a small break i just ignored it. But this morning (Tuesday 29th aug 23) i noticed that the seal of the bottom fridge wasn't correct in that it was sealing in a way that causes stress to the seal and will probably cause it to fail early the door itself has to be pushed closed and make a scrapping noise as it does and i cant tell if its because something it wrong with the hinges or if the hinges just have that mush resistance, put i assume its something wrong because of the scraping noise so idk how long this is going to work properly when at the very least something is wrong with the seal

When your name is Best Buy I see why in the products you sell.

Bought for my hotel breakroom, looks and works great so far! Great value for the money.

The guys that delivered my new fridge went above and beyond. Thank You

I really enjoy this refrigerator, it looks very nice in my kitchen.

Love the new fridge! Transaction was excellent and customer service was top notch. Thank you!

Doors have to be pushed completely closed,, can’t close,

I bought the refrigerator and the evaporator freezer gan motor went out. Where can i find a replacement part model NS RTM 18SS7

Delivery was seamless and customer service was good.l

It helps to save food left over and keeps other foods fresh

Excellent refrigerator easy to move to where you need it

On time quick delivery Hauled old refrigerator out

Satisfied with are purchase, we feel it was good value delivered to our home