Customer Ratings & Reviews
- Model:
- NS-RTM18WHD2
- |
- SKU:
- 6472693
Customer reviews
Rating 4.5 out of 5 stars with 2003 reviews
(2,003 customer reviews)Rating by feature
- Storage Capacity4.7
Rating 4.7 out of 5 stars
- Quality4.5
Rating 4.5 out of 5 stars
- Design4.5
Rating 4.5 out of 5 stars
Customers are saying
Customers are positive about the refrigerator's overall performance, capacity, size, quietness, temperature control, and design. Many find the refrigerator to be great overall, with an amazing inside capacity and a nice, compact size. However, some customers have expressed concerns regarding the freezer performance, particularly the absence of a light, and a few reported receiving the product with physical damage.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Capacity, Overall performance
Rated 5 out of 5 stars
Great fridge
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It works great for our small area. We have filled the freezer to the brim and it will last us almost three weeks worth of dinners and some breakfasts. Would definitely tell someone I know to buy it.
I would recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for your review, SheleneB! We're delighted to hear that the Insignia™ Top-Freezer Refrigerator is working great for your space and providing ample storage for your meals. Your recommendation means a lot to us!
- Shiela | Insignia Support
- Pros mentioned:Capacity, Size
Rated 5 out of 5 stars
Great purchase
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Perfect size for a small condo kitchen. Roomy freezer and spacious frig
I would recommend this to a friend Rated 4 out of 5 stars
Fridge is fine, service is another story
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Upon delivery the doors opened the wrong way. The delivery guy said not only it would be $90 to swap them to the other side, but I would have to schedule an appointment directly with Best Buy because he did not have time. He also complained about having to move the old fridge approximately 15 ft away, on level ground mind you. As a property manager I've swapped fridge doors many times, so I figured I'd do it. I've even swapped a high-end Liebherr fridge's doors, which was fairly involved with their scissor hinges, dampeners and opening angle stops. Well, the Insignia fridge door hinges are so crudely designed and engineered that it actually took me longer than the Liebherr's. The actual hinges were not as shown in the manual, which did not help. Other than that, it looks like a fine economy fridge at a fair price. At this point I've got a number of Insignias in rentals; tenants like them, and so far they've been trouble-free (knock on wood), which is why I continue to put up with Best Buy's appliance delivery service.
I would recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for sharing your detailed feedback. We’re sorry to hear about the difficulties you encountered with the delivery and installation process. It's certainly frustrating when the setup does not go as planned, especially when dealing with an appliance that should be straightforward to use.
We appreciate your perseverance in addressing the door issue yourself, despite the challenges posed by the design. Your experience with the crude hinge design and the discrepancies in the manual are invaluable and will help us understand where improvements are needed.
On a positive note, we're glad to hear that the Insignia fridge has met your needs as an economy model and that tenants in your rental properties have been satisfied with it. Your continued use of Insignia products despite these initial issues speaks volumes about their overall quality and value.
If there’s anything else we can assist with or if you have any further concerns, please do not hesitate to reach out. We value your feedback and are committed to improving our products and services. Thank you for your patience and for being a valued customer. Keith | Insignia Support https://www.bestbuy.com/site/insignia-18-cu-ft-top-freezer-refrigerator-with-handles-white/6472693.p?skuId=6472693
- Pros mentioned:Noise level, Overall performance, Size
Rated 5 out of 5 stars
Fridge
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great fridge for its price! Nice size. Keeps things extra cold. Nice and quiet. Delivery was quick and easy. Set up was easy
I would recommend this to a friend - Pros mentioned:Size
Rated 5 out of 5 stars
Right Price and Compact
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very happy with the purchase. Could not beat it for the price and it is just the right size for a small duplex house. Great frig for a two person household. Little small if it were for a family. Overall, great price and just the right size for a small house.
I would recommend this to a friend - Pros mentioned:Capacity, Overall performance
Rated 5 out of 5 stars
Great cheap fridge
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good fridge for the price. Sometimes I’m hearing something like ice creaking noise but it does not affect performance. Very spacious and cold
I would recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for your feedback, IgorP! We're glad to hear that you're enjoying the spacious and efficient cooling performance of the Insignia™ Top-Freezer Refrigerator. It’s great to know it’s meeting your needs and delivering solid value—your experience is truly appreciated! Jeth|Insignia Support.
- Pros mentioned:Capacity
Rated 5 out of 5 stars
Perfect Garage Refrigerator – Great Value!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this refrigerator from Best Buy and couldn’t be happier! It’s the perfect fit for my garage and has way more room than I expected. The price was awesome, and the quality is excellent. Highly recommend for anyone looking for extra storage space at a great value!
I would recommend this to a friend - Pros mentioned:Capacity
Rated 5 out of 5 stars
Best buy
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Again I bought this refrigerator from Best Buy turned out to be a great buy. Everything fits in there perfectly they installed it. Also they took the old refrigerator out that was a plus they arrived on time. Thanks again Best Buy. I recommend anybody.
I would recommend this to a friend - Pros mentioned:Temperature control
Rated 5 out of 5 stars
Great Fridge
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Keeps everything at correct temperature. Fits well in our older kitchen. Stores wine bottles upright in door space!
I would recommend this to a friend - Pros mentioned:Capacity, Overall performance, Size
Rated 5 out of 5 stars
Refrigerator
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works as advertised. Sturdy, takes up very minimal space, get cold quickly, freezer holds a lot of items, cold drawers are big and roomy
I would recommend this to a friend - Pros mentioned:Noise level, Overall performance, Size
Rated 5 out of 5 stars
Loving This Refirgerator
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Quiet, works perfect, smaller size but perfect for me.
I would recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .RCRC, we’re overjoyed by your review! Your praise inspires us to continue delivering excellence. See you on your next visit! - Carl | Insignia Products
- Pros mentioned:Overall performance, Size
Rated 5 out of 5 stars
Perfect 2nd fridge for basement
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great size at 18cu ft and base price was cheaper than smaller 14-16 cu ft from other "named" Brands like GE, LG and Whirlpool. Prefer the glass vs wire shelving, and real easy to switch door swing/handles and adjust both shelf and door rack heights. Seals on both fridge and freezer are real tight and cooled to desired temps within 1 hour of plugging in. Bought an open box with a few dents but basement fridge so cosmetics not an issue.
I would recommend this to a friend - Pros mentioned:Noise level, Overall performance
Rated 5 out of 5 stars
18 CU Ft. Refridgerator
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best refrigerator for the money. Runs quiet. Keeps things frozen solid in the freezer and cold in the refrigerator. Lots of room in top and bottom. If you like a traditional look. This is the one
I would recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for your feedback. We are delighted to hear that you find our refrigerator to be the best value for the money. It's great to know that it runs quietly, keeps items frozen solid in the freezer, and maintains a cold temperature in the refrigerator. We are also pleased that you appreciate the spacious design and traditional look. Your satisfaction is important to us, and we appreciate your support. Keith | Insignia Support
- Pros mentioned:Noise level, Temperature control
Rated 5 out of 5 stars
Cold Fridge
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It keeps cold and runs quietly. We're happy with this purchase.
I would recommend this to a friend - Pros mentioned:Noise level, Size
Rated 5 out of 5 stars
Insignia refrigerator.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My 6 year old refrigerator stopped working, and after checking all the local stores for new ones, decided to get this one. It is much larger in size than the old one, and adjusted for inflation cost about the same as the smaller one did years ago. When the house is very quiet, sometimes I hear it running, but that is very seldom. I am happy with the purchase and do recommend it.
I would recommend this to a friend - Pros mentioned:Noise level, Overall performance
Rated 4 out of 5 stars
Great fridge for the price
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very quiet fridge, cooling excellence only complain is that the rubber seal at the bottom of fridge keep popping out. Besides that a great purchase
I would recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for your feedback. We’re glad to hear that the fridge is performing well in terms of cooling and operating quietly. We appreciate you pointing out the issue with the rubber seal at the bottom—details like this help us identify areas for improvement. Overall, it’s great to know you’re satisfied with your purchase.
Keith | Insignia Support
- Pros mentioned:Noise level, Size
Rated 5 out of 5 stars
Roger's review
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Ignignia refrigerator from Best Buy is just the right side, quiet and efficient.
I would recommend this to a friend - Pros mentioned:Overall performance
Rated 5 out of 5 stars
She's a Beauty!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is an "Entry Level" refrigeration unit by Insignia, which is Best Buy's House Brand. She's a "no frills" type, but has everything the expensive models have minus the special, fancy features you might be compelled to add on in order to keep up with them Joneses because you're not one to be outdone, are you now. She's not massive, but she fit where I needed her to go, and she works like a champ! She refrigerates and freezes, has two drawers and a rack on the inside of the door. The door seals properly and the shelves are of a sturdy plexiglass material that can hold well over 100 12 oz beverage cans without rolling her eyes or talking back at chya. I suspect this unit, if taken care of and spoken to nicely, will surely outlive me, and that's all I ask of her. She's just as good as all the rest, she's just not into the fancy stuff, and that's mighty refreshing these days.
I would recommend this to a friend - Pros mentioned:Capacity
Rated 5 out of 5 stars
Best refrigerator at lowest price.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I absolutely LOVE this refrigerator. It is roomy in freezer and fridge. Looks beautiful and the price was astoundingly low. A friend of mine recently bought a fridge at 5 times this price and mine is actually nicer and has more room. Amazing!!! Highly recommend.
I would recommend this to a friend - Pros mentioned:Noise level, Temperature control
Rated 5 out of 5 stars
Great bang for you buck
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Did not have high expecayations for this refrigerator. Its cubic square feet places it on the latger side of the single door units but for its price its definitely on the lower end. Thar beign said the quality though rudimentary is a quality product. It runs quieter than our Bosch primary refrigerator and able to stay cooler longer than it to bedore the compressor needs to cycle.
I would recommend this to a friend













