Customer Ratings & Reviews
- Model:
- NS-RTM18WHD2
- SKU:
- 6472693
Rating by feature
- Storage Capacity
Rating 4.7 out of 5 stars
- Quality
Rating 4.5 out of 5 stars
- Design
Rating 4.6 out of 5 stars
Customers are saying
Customers are positive about the refrigerator's overall performance, capacity, size, quietness, temperature control, and design. Many find the refrigerator to be great overall, with an amazing inside capacity and a nice, compact size. However, some customers have expressed concerns regarding the freezer performance, particularly the absence of a light, and a few reported receiving the product with physical damage.
This summary was generated by AI based on customer reviews.
TexasReply
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I am very happy with the refrigerator except for the strange noises it sometimes makes.
I would recommend this to a friendGg
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Smaller than I thought, but I like this appliance.
I would recommend this to a friendGreat fridge for the garage
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The fridge is great for using in a garage, or if you are on a budget.
I would recommend this to a friendGood
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good value and size for most people, no frills design
I would recommend this to a friendFalse advertising
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.So, BestBuy listed this product to be on sale because of 4th of July. The sale price is listed for $279. I went online and they didn’t have any available in storage at any of the stores on Long Island. It showed they had the demo floor model in a store (Levittown) about 15 miles from my house. It was the closest store that showed it had a demo model on the floor. In addition, when you view their site it gives an additional $40 dollar off for open box. I went to the store and they would not sell me the floor model. I was informed that it can’t be sold as an open box until it’s deemed by the cooperate office that they will no longer be selling the product. At that point I said that I would be willing to pay to have it shipped at the extra price of $100 from one of their storage facilities. Unfortunately, they looked into their storage facilities and they did not have any in New York, New Jersey as well as Pennsylvania. I asked if I could get a rain check for the sale price when they would get the product available, I was told no. Complete display of false advertising.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .We apologize for the inconvenience and frustration you experienced while trying to purchase the product during our 4th of July sale. This is not the level of service we strive to provide, and we regret any misunderstanding caused by the availability and pricing of the item. Your feedback is important to us, and we will review this situation with our team to improve our processes. We value your business and hope to have the opportunity to restore your confidence in us. Thank you for bringing this to our attention. Keith | Insignia Support https://www.bestbuy.com/site/insignia-18-cu-ft-top-freezer-refrigerator-with-handles-white/6472693.p?skuId=6472693
Hi
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Ggffgghhfgnkkhvfhjzfghjnvfghhjjgfghbvghhhjjjjksjjnj
I would recommend this to a friendThe company should be named Worse BUY
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This service was terrible.For how long it took to get from day of purchase to delivery.It came and was dented during the delivery.To get a credit toward the damages was the must difficult and frustrating customer service experience I ever had.The lack of knowledge of the representatives.The inconsistency of who I should be talking to.I spoke to call centers in the Phillipines,Panama,and the USA. I spent all told about 3 hours dealing with this mess .I got 2 different Make GOOD (right) offers...the first $140 (not exact but ball park) and the final one $45 dollars.The agent said this first quote was incorrect and to top it off I was buying a washer and they would NOT let me APPLY the gift card to the washer....Horrible service and the company has not contacted me regarding ALL this frustration and terrible customer experience.I already did a survey and they send me another to do....UGH!!!
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for sharing your detailed feedback. We’re very sorry to hear about your frustrating experience with our service, from the delayed delivery and damaged product to the difficulties in resolving the issue with customer support. This is certainly not the level of service we strive to provide.
Please reach out to our customer support team again, and we will do our best to address your concerns promptly and effectively. We appreciate your patience and understanding as we work to improve our processes and ensure a better experience for you in the future. Keith | Insignia Product
VERY BASIC, CHEAPLY MADE
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Refrigerator's small and doesn't have any type of deli drawer. Also doesn't allow the ability to change the height of the bottom shelf on the door, which is basically hidden beneath the shelf above it. As someone w/back issues this makes the bottom shelf of the door totally useless. Finally, the refrigerator gives off a chemical smell (Freon I'm assuming) this is the 2nd of this brand that has that same smell. Due to budget constraints and the Frigidaire we wanted being on backorder we'll have to make due w/this one. Wouldn't recommend this if other brands/options are available.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi user183072,
Thank you for the review. I do apologize if the product did not work. For us to fix the issue please give us a call at 888-237-8289.
Insignia Support,
Renee
Freezer door issue
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Freezer door doesn’t close well without grinding and making noise. After service call they said it can’t be fixed and must be the way it is built
No, I would not recommend this to a friendIt leaked out its freon
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The build quality needs to be better. I haven't even had it a full two years, was only in the kitchen used only by myself and it leaked all its freon out. Really disappointed.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you, JBAlvarado, for sharing your experience. We understand how frustrating it can be when a product doesn’t meet expectations, and we truly appreciate your feedback. Your insights help us improve, and we value the time you took to let us know. Tine | Insignia Support
- Cons mentioned:Freezer performance
Not reliable!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not reliable! Freezer stopped working after 11 months. Replacement unit freezer did not work properly form day one. Had to go to another brand from another source.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for sharing your experience with us. We are sorry to hear about the issues you have encountered with the freezer. We understand how frustrating it must be to deal with a malfunctioning unit, especially after having it replaced. Your feedback is important, and we will use it to improve our products and services. We appreciate your patience and understanding. Mae | Insignia Support
Don’t buy
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Trash fridge. Don’t buy. Insignia is a terrible brand
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi Rory, thank you for taking the time to share your feedback on the Insignia 18 Cu. Ft. Top‑Freezer Refrigerator. We’re sorry to hear that the product didn’t meet your expectations, and we understand how frustrating it can be when an appliance doesn’t perform the way you need it to. Our support team would be glad to look into this further and explore troubleshooting or additional options with you. Please feel free to reach out to us anytime at 877‑467‑4289 or insigniasupport@bestbuy.com so we can assist you. Thank you again for taking time to share your review with us.
Darshan | Insignia
FRIDGE
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Hate that it doesn't really get cold enough for my liking. Even with the thermostat turned almost all the way up. But for the price its ok.
I would recommend this to a friendWhy an error
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It hasn't been delivered yet. Been delayed three times. unhappy.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello! Thank you for taking the time to share your feedback with us. We understand how important a smooth delivery experience is, and we’re sorry to hear that things haven’t gone as expected.
Since delivery and scheduling are handled directly by Best Buy, their team will have the most accurate information regarding your order status. We recommend reaching out to Best Buy Customer Support so they can review the details and assist you further.
Thank you again for sharing the feedback.
Poojitha | Insignia
Bad Policy for Missing Parts
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.purchased this fridge and was delivered a few days later. Missing 4 bolts for the two handles and was told by online chat that I had to visit store to get them or return the refrigerator and order a new one. Very foolish policy since these 4 bolts could be mailed in a small envelope. Can't believe that someone at Best Buy Service with some sense could do the obvious and save everyone time and money and place the 4 bolts in envelope and mail. Guess Ill just return to fridge. How much does that cost versus sending me the bolts as requested. Very, Very stupid policy at Best Buy!
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for sharing your thoughts regarding your experience with the Insignia™ 18 Cu. Ft. Top-Freezer Refrigerator. We truly value your feedback as it highlights areas where we can enhance our service. Your input about the availability of parts is important for us to consider, and we appreciate you taking the time to communicate your perspective. Your experience helps us strive for improvements, and we thank you for your understanding! Jeth | Insignia Support https://www.bestbuy.com/site/insignia-18-cu-ft-top-freezer-refrigerator-with-handles-white/6472693.p?skuId=6472693
- Cons mentioned:Freezer performance
Lasted 1 month
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Freezer stopped working after 1 month. All the food got ruined. New one is being shipped out in 48 hours.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi JonS,
Thank you for sharing your experience with our Insignia™ - 18 Cu. Ft. Top-Freezer Refrigerator - White. This is not the quality we expect from our products. We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team.
Dina || Insignia Support || https://www.insigniaproducts.com/
Biggest mistake
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The first day I bought this refrigerator it went out and all of my food spoiled. Best buy replaced the refrigerator but not the money I spent on food. This refrigerator leaks like crazy to the point my vegetable bins are filled with water. The side bins are cracked from closing the refrigerator door. This refrigerator has been a nightmare since Ive purchased it.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi Faulty, Thank you for taking the time to leave a review of our Insignia™ - 18 Cu. Ft. Top-Freezer Refrigerator with Handles - White. Please know that we are improving the quality of this product by considering our customers feedback, for further assistance you can contact our customer service at 1 (877) 467-4289 Monday-Saturday 8am - 9pm CT.
Mariepel C.| Insignia Products
https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285
Everything tips over with the rack shelves
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good fridge but whoever decided to make the shelves like racks and not glass shelves made a bad decision everything tips over so make sure you get glass shelves or improvise.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello there,
Thank you very much for taking the time to review our Insignia - 18 Cu. Ft. Top-Freezer Refrigerator - White. I know that this could be an unfortunate situation, but please let us help you with it by contacting us, and we will do everything in our hands to get this solved and deliver the best experience to you.
Insignia Support
Alvin
www.insigniaproducts.com/support
Cheap
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Well, I am not that happy with this product it make sounds that I am not sure what it is.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for sharing your feedback. If you're hearing unusual sounds coming from the product, I recommend reaching out to the manufacturer's customer support team to help diagnose and address the issue. They can offer troubleshooting advice or guide you on the next steps. Keith | Insignia Support https://www.bestbuy.com/site/insignia-18-cu-ft-top-freezer-refrigerator-with-handles-white/6472693.p?skuId=6472693
Not the best purchase
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Makes weird sounds.. i would have chosen a different brand had i known.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi user268746,
We apologize that this product is making weird noise. Your feedback is helpful for us to continue improve the quality of this refrigerator. If there is anything that we can assist you with, please contact us at 1--877-467-4289 for further assistance.
Insignia Support
Lea
https://www.insigniaproducts.com/