Customer Ratings & Reviews
- Model:
- NS-RTM18WHD2
- SKU:
- 6472693
Rating by feature
- Storage Capacity
Rating 4.7 out of 5 stars
- Quality
Rating 4.5 out of 5 stars
- Design
Rating 4.6 out of 5 stars
Customers are saying
Customers are positive about the refrigerator's overall performance, capacity, size, quietness, temperature control, and design. Many find the refrigerator to be great overall, with an amazing inside capacity and a nice, compact size. However, some customers have expressed concerns regarding the freezer performance, particularly the absence of a light, and a few reported receiving the product with physical damage.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Overall performance
A Landlord’s Dream!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent product! Just bought a second refrigerator for my rental properties. Best Buy is our place for purchasing appliances. There’s always a great deal, sale, service, and rewards.
I would recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi there! Thank you for your wonderful feedback! We're delighted to hear that the Insignia™ 18 Cu. Ft. Top-Freezer Refrigerator is serving you well and that you've chosen to purchase another for your rental properties. It's great to know that Best Buy continues to be your go-to place for appliances, offering you great deals, sales, service, and rewards. If you need any further assistance or have more comments, feel free to reach out. Enjoy your new refrigerator! |Angelica| Insignia Products|
Cheap and it works
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Economic purchase that does what its intended to do.
I would recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi Jaay, thank you for taking a moment to share your review with us, and we’re really glad to hear that your Insignia 18 Cu. Ft. Top‑Freezer Refrigerator is meeting your needs as an economical and reliable option. It’s great to know it’s doing exactly what you expected, and thank you for your feedback.
Darshan | Insignia
- Pros mentioned:Capacity, Overall performance
Great refrigerator
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.this is a great refrigerator, roomy, keeps items cold
I would recommend this to a friend Great Product; Fantastic Delivery
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Quality product and a great price. Delivery was professional from beginning to end - the guys knew what they were doing and did a fantastic job. Would highly recommend Best Buy!
I would recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for your review, TheDiz1823! We're delighted to hear that you're pleased with the quality and price of the Insignia™ 18 Cu. Ft. Top-Freezer Refrigerator. It's also wonderful to know that you had a fantastic delivery experience. Your recommendation means a lot to us. If you have any further feedback or need assistance, please feel free to reach out. Enjoy your refrigerator! -Ed | Insignia Support | https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285
- Pros mentioned:Overall performance, Size
Good price.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good size, basic refrigerator at a great price. Works good.
I would recommend this to a friend - Pros mentioned:Capacity, Size
Refrigerator
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fits in the kitchen perfectly, it holds a lot more than i expected love it
I would recommend this to a friend - Pros mentioned:Overall performance
Does it's job
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We needed a refrigerator urgently as our old one decided to stop cooling, was not disappointed works great.
I would recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for sharing your experience. We're glad the refrigerator was able to meet your needs during an urgent time and that it’s working great for you. It’s always our goal to provide reliable solutions when they’re needed most.
Keith | Insignia Support
- Pros mentioned:Overall performance
Affordable appliance
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased for my elderly parents for more space, working great so far. Covers their basic needs.
I would recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for sharing your experience, CarlaJ! We're so glad to hear that the Insignia™ 18 Cu. Ft. Top-Freezer Refrigerator is working well for your parents and providing the extra space they need—it’s wonderful to know it’s meeting their everyday needs comfortably. Your feedback is truly appreciated! Jeth | Insignia Support.
- Pros mentioned:Overall performance
it came in good condition
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.it runs without issue and nice and looks good the refrigerator is cool
I would recommend this to a friend top freezer fridge
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love it for the most part.. I do miss a light in the freezer section and still trying to figure out a couple of things.. the refrigerator door closes pretty much on its own.. but he freezer door does not.. seems like a screw or something on the door hinge is keeping it from doing that.. other than that it is good
I would recommend this to a friend- Pros mentioned:Temperature control
Good bang for the buck.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It does exactly what we bought it for - keep things cold or frozen. Nothing fancy & the price was right. I like how the doors have a little “spring” to them when they close.
I would recommend this to a friend Exceeded expectations
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I compared with other name brands and found this to not only be on their level but at a better price point. In the past i always went to places like Home Depot or Lowe's for major appliances and was shocked at how much more affordable Bestbuy's brand turned out to be.
I would recommend this to a friend- Pros mentioned:Temperature control
Basic Frig
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It's a very basic refrigerator and freezer with temp control, but it's our overflow frig for our chicken eggs and for our garden food storage, so it's fine. It seems smaller than 18 cu ft.
I would recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for your feedback! We're glad to hear that the refrigerator is serving its purpose for your overflow storage needs. We appreciate your observation about the size and will take it into consideration. If you have any other comments or need further assistance, please let us know.
Keith | Insignia Support
- Pros mentioned:Overall performance
Insignia fridge
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The fridge is awesome, was on sale when I purchased fridge making it a even greater buy
I would recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you again, Jazzy, for your kind words about the 18 Cu. Ft. fridge. We’re happy the sale made this reliable appliance an even better value for your home. Tine | Insignia Support
Great
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great size, great quality, great price and easy pick up
I would recommend this to a friend- Pros mentioned:Capacity, Overall performance
Great Product!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product for cooling and storing my food items.
I would recommend this to a friend - Pros mentioned:Overall performance
Works great
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We bought this refrigerator for my grandmother. It seems to be perfect for her space. She's had it almost 2 months with no issues so far.
I would recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for your review, TORR! We're delighted to hear that the Insignia™ 18 Cu. Ft. Top-Freezer Refrigerator is working perfectly for your grandmother's space. It's wonderful to know that she's had no issues with it so far. If you have any questions or need further assistance in the future, feel free to reach out. We're here to help!
- Shiela | Insignia Support
- Pros mentioned:Overall performance
Good buying opportunity
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very good quality and excellent price for product and also good price
I would recommend this to a friend - Pros mentioned:Overall performance, Size
Nice refrigerator
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice refrigerator. Works great. Nice size for a house, apt or business. Cost was great.
I would recommend this to a friend - Pros mentioned:Overall performance
Great refrigerator.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great refrigerator. keeps everything inside cool. The freezer is also working great.
I would recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Appreciate the feedback, Martin! It’s great to hear your fridge is keeping everything cool and running smoothly.
— Shiela | Insignia Support